Class action lawsuit
While our loan officer and loan processor were extremely nice, we wondered how much communication they had with each other. When we were first beginning the refinance process, we had looked at Quicken Loans and were actually going to use them. Shortly after starting that, Larry found you guys. It was a better interest rate and we would be able to cash out for some home improvements. So we cancelled on QL, and went with VU. We were asked by Veterans United why QL was on our credit report 3 different times. We even submitted a letter of explanation, and almost a month later we were asked about it again. That was frustrating. The only other less than positive aspect was how long the process took. We started in November and didn't close until June. It seemed like there was a definite slow down after the VA appraisal was done, I believe it was in the hands of a SAR for over a month. Other than that, everybody was super nice, ans your web site has some really great resources. We really appreciate all of your help,,,, helping us to make our home the way we have always wanted it.
Loan officers and their assistants need to COMMUNICATE and speak on a regular basis if more than 1 is going to be in contact with a client and the client sends information to them. It was a very discouraging process due to the lack of communication and organization. We had to repeatedly send documents over and over when they were "lost."
Need to have better communication with all parties. We were told the whole time that the only out of pocket would be the appraisal fee and then got all the way to closing and found out we had to pay closing costs but that we could only pay half of them because of the amount in our account. We were not told at any point to have the amount needed for closing in our account at the time of the final approval from the underwriter. The underwriter was very unreasonable in requesting explanation for the same conditions multiple times. We were very unhappy with the experience and are very disappointed that veterans are being put through unnecessary stress just to provide for their family.
