In Home now just follow through with them and be patient. They're truly amazing Thanks Mr James R. Henry to especially Erick,Nick, and everyone involved. God bless you all
This was an overall good experience. Bumpy start as my original Loan Officer was not familiar with Texas Loans and the Veterans United Loan Board (VLB) and the reduced rate, especially for Disabled Veterans, but once the Loan was reassigned to a Texas Veterans familiar with the VLB, things moved very fast.
Had a fantastic first time home buying experience thanks to Amanda and her team! 10 out of 10 would recommend her and her team to anyone looking to buy a home!
Awesome Team!!!! The entire team was awesome to work with and very understanding. This was a painless process thanks to them. My loan officer was phenomenal as well. Kudos! N Me & My family love our new home. ❤️
The whole team was great, I especially liked working with jessica Candler. She was very clear and honest about the whole process.
Highly Recommend!
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Cole Abram’s professionalism and expertise is outstanding. He made sure that I was taken care of. He kept in touch with me the whole time so I’m aware of very detail during my first home buying process.
Great people they take the time to explain and answer any questions no matter how small.the team I had was great. My only concern is that I hope that anyone who use this company gets the the people who helped me.all I had to to was sit back do my Todo list and wait for my closing date. Great people excellent company I would recommend them to all veterans who want to purchase a home.
I became a homeowner within one month of my offer!
Kayla was wonderful! All loan services were over delivered. We were kept informed about every step in the loan process. Veterans United is very professional and can be trusted to deliver all services needed to complete your VA loan.
Thank you all for a job Well Done!
I suggest that you make the permission to live out post from the commander be the first requirement.
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Jhonny is great! All the new processes automated systems, HORIBLE. the multitude of steps and un clearness in the process, was not pleasant. Compared to past loans with Veterans United and IRRL The process in this one was not pleasant. Employees was great. Ty
Very impressed
Other than the appraisal delay issues everything and everyone was amazing!!! Thanks so much!
My experience with Veterans United will ALWAYS have a special place in my heart!
My loan officer, documents specialists and general team SERIOUSLY went to WORK for us, like very few civilian teams have!
My credit needed work so I was put on a plan which I thought was an immediate no as we'd attempted several times within the last 5 years to buy a home and we're always turned down even with a good paying job and over 640 credit score by traditional banks etc. It was honestly disheartening as well as demoralizing.
When I told my wife my plan back in May of this year to be in good standing and looking for a home by November I KNOW she was as skeptical as I secretly was due to all of the failed previous attempts.
Todd and the team SERIOUSLY allowed me to keep to my goal, my Wife's energy is COMPLETELY different now as we are in the process of moving into our new home!
This was the most pleasant process as it was so buttery smooth that at times I THOUGHT this was too good to be REAL, as cool little gifts came to the house we were renting along with weekly updates of the loan, title, etc process rolled along I thought for surely this is gonna be another build up to a no.
Around the time the title came back and the final appraisal was done and the loan moved closer into a CTC status (my team advised me that this means Clear To Close!) I started ACTUALLY getting excited that THIS might actually work this time!
I am happy to say that Todd and his team from Ty, To Ben, to Teresa, To Dottie and all the others behind the scenes a heartfelt THANK YOU for allowing this man to keep his promise to his wife and kids I'll be ETERNALLY grateful to reach and every single one of you!
Everything worked out well, it was just a little bit annoying that the app would not accept PDF documents and would only accept pictures. Also when they kept asking for documents and explanations about my wife's income about pay gaps. We had already talked and explained that we had transferred from coast to coast, so we never understood why there was such a big deal about her civilian work transition. Other than that it was great, Steph was checking up on us every few weeks as well as Marina.
Too many people involved for one loan, things get missed and mixed up in the process leading to more stress and confusion, plus my loan coordinator was using ChatGPT to answer questions I had, I would’ve done that myself, also the final closing disclosure was shocking as it increased the cash to close by $6k, how was that not brought up before hand on all the other loan estimates. General attitude of my loan coordinator was unacceptable, it resorted to my wife doing all of the paperwork with her because I couldn’t talk to her. I don’t think there’s a need for a loan coordinator if the loan officer is the one asking for all the documentation to send to the underwriter. I wouldn’t go through with this or a VA home loan again because of this experience.
Response from Veterans United
Hi Tralin,
I’m sorry this process left you feeling more stressed and confused instead of supported. Having multiple people involved should never leave you wondering who is responsible for what or feeling like your questions aren’t being answered directly. I’m also concerned to hear about your experience getting answers to your questions and the communication with your loan team.
I can understand how upsetting it would be to see a significant change in the amount needed at closing without feeling like you had a clear explanation beforehand. Changes can occur throughout the loan process, but you deserve to understand what changed and why.
I appreciate you taking the time to share these concerns. I’d like the opportunity to look more closely at your experience and the communication you received throughout the process. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
