I have used Veterans United two times with excellent service. I highly recommend them.
Awesome Team!!!! The entire team was awesome to work with and very understanding. This was a painless process thanks to them. My loan officer was phenomenal as well. Kudos! N Me & My family love our new home. ❤️
Worked with me, each and every step of the way. Truly professional and outstanding support from every member of the team. I had zero problems and anything I didn't understand they were courteous and more than helpful with any/all explanations.
Charles and his team at Veterans United Home Loans have been absolutely amazing throughout the entire home-buying process. From the beginning, they have been professional, responsive, knowledgeable, and always willing to answer any questions I had along the way.Buying a home can be stressful, but Charles and his team made the financing process much easier to understand and helped keep everything moving forward. Their communication and attention to detail gave me confidence throughout the process.As a veteran, I truly appreciate the level of service and support they provided while helping me navigate my VA home loan. I highly recommend Charles and his team at Veterans United Home Loans to any veteran or service member looking to purchase a home.Thank you, Charles and the entire team, for helping make homeownership a reality!
My team made the process super easy and stress-free. Always there to answer questions.
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The Team at Veterans United made the whole home buying process a joy. Haley and Jack reached out every step of the way and answered all my first time home buyer questions immediately.
My name is Daniel Monyaki and I'm banking with Bank of America. Firstly I approach my bank for mortgage but their interest is way too high! Then I approached Veteran United. Their interest is so much affordable and convenient. They are very understanding people. I am urging all middle class families to look no further, Veteran United is here to provide you with your desired home.
Thank you so much Veteran United I'm a home owner today and it's all because of you! 🥰
I became a homeowner within one month of my offer!
Andy, Bailey & Jason were absolutely outstanding to work with. Constant checking in and updates made this an extremely easy process. I simply couldn't be happier with the experience.
Homeownership is getting harder and harder for people my age and younger. Veterans United did something I didn't think was possible.
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Christian Baker, and Jake Walker, did a fantastic job of walking me through the process. We didn't use a Realtor, and they were helpful and patient with everything.
It was amazing! Everyone was extremely helpful and knowledgeable! This was our first time buying a home and I would do it again in a heartbeat with this team!
Everything was painless and fast. Approval to closing was about 30 days. Everyone was amazing and on top of everything. Hopefully I never move again, but if I do I will use Veteran’s United again.
My experience with Veterans United will ALWAYS have a special place in my heart!
My loan officer, documents specialists and general team SERIOUSLY went to WORK for us, like very few civilian teams have!
My credit needed work so I was put on a plan which I thought was an immediate no as we'd attempted several times within the last 5 years to buy a home and we're always turned down even with a good paying job and over 640 credit score by traditional banks etc. It was honestly disheartening as well as demoralizing.
When I told my wife my plan back in May of this year to be in good standing and looking for a home by November I KNOW she was as skeptical as I secretly was due to all of the failed previous attempts.
Todd and the team SERIOUSLY allowed me to keep to my goal, my Wife's energy is COMPLETELY different now as we are in the process of moving into our new home!
This was the most pleasant process as it was so buttery smooth that at times I THOUGHT this was too good to be REAL, as cool little gifts came to the house we were renting along with weekly updates of the loan, title, etc process rolled along I thought for surely this is gonna be another build up to a no.
Around the time the title came back and the final appraisal was done and the loan moved closer into a CTC status (my team advised me that this means Clear To Close!) I started ACTUALLY getting excited that THIS might actually work this time!
I am happy to say that Todd and his team from Ty, To Ben, to Teresa, To Dottie and all the others behind the scenes a heartfelt THANK YOU for allowing this man to keep his promise to his wife and kids I'll be ETERNALLY grateful to reach and every single one of you!
Trust the process. It may seem a bit overwhelming but it is very much worth it.
Nichole and Levi were extremely courteous and professional highly recommended working with them for home loan needs
I would say the loan officers i initially worked with was a very nice person and helped in many ways; however, after that the loan team was all over the place. The closure report was confusing with all the fees, and not to mention the last minute before signing the closing documents, "oh, we forgot, you need to pay for flood insurance before closing"..even though I'm on a 3rd floor condo??? I felt like i was playing "find the peanut under the shell" game because each day was a new find or adventure..I felt like i was being scammed.
Response from Veterans United
Hi Steve,
I’m glad your initial loan officer was helpful, but I’m sorry that confidence didn’t carry through the rest of your experience. Unexpected costs and learning about the flood insurance requirement right before signing would understandably add to the frustration, especially when you already felt like new information was coming up throughout the process.
It’s concerning to hear that the experience ultimately left you questioning whether you could trust the process. I’d like the opportunity to take a closer look at what happened and how the costs and requirements were communicated. Please reach out to me and the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
