The whole team was helpful throughout the process of buying my home. The website was super helpful guiding me through all of the tasks. Because of all this, the process was relatively stress free.
The whole experience was smooth and efficient. The staff did an excellent of keeping us up dated w on what was done and what needed to be done.
I will recommend Veterans United to any of my veteran friends they help me purchase the home of my dream and they did an outstanding job Jacob Jenny Nicky and all the others did a excellent job and helping me get into my new home and I appreciate them very much and I will always recommend Veterans United
Awesome Team!!!! The entire team was awesome to work with and very understanding. This was a painless process thanks to them. My loan officer was phenomenal as well. Kudos! N Me & My family love our new home. ❤️
I (an Air Force veteran) decided to use Veterans United because I was so impressed with the smooth process of the purchase of my home in 2018. The experience I had was even better than my experience in 2018 and I didn’t even think it was possible. First of all the platform online on a computer or mobile device is excellent and so user-friendly. However, the main thing with Veterans United is there impeccable service with every staff member. They are with you every step of the way helping you out in anyway they can additionally the realtor (Jasmine) that Veterans United connected me with with Oregon first reality was stellar. With the combination of Jeff as the lead for Veterans, United and Cristina working along side of us and Jasmine working on the local level it was a smooth and seamless process. Absolutely, without a doubt I would recommend this agency to our Veterans.
Rob and The whole were fantastic i highly recommend them to walk you through the process of home buying
This is a hard review to write. I would like to start by saying Chris Campbell is amazing. He worked so hard for us and fixed every problem we faced. This review does NOT reflect Chris as an individual at all.
We felt as if the ball was dropped several times in our case. Many mistakes were made that could have cost us our new house. We had to resubmit the same documents over and over. Important things (ie: appraisal) weren’t submitted on time, which almost pushed back closing (which wasn’t allowed per our contract with our builders), and the money was wired to the incorrect place during closing. We sat at closing for three hours just waiting for the money to arrive in the correct place. These are just the large mistakes we encountered.
We felt as if Nick Gemming was inconsiderate and disrespectful in some situations. In the nicest way possible, it was hard to work with him towards the end.
Chris Campbell, however, worked so hard to fix mistakes that he didn’t cause. He updated us frequently and worked tirelessly to make sure we closed on our dream home. I can’t thank him enough and am so glad we had him on our team. He needs a raise!
Overall, we are in our house. That’s what matters.
Response from Veterans United
HI Deanna,
Thank you for taking the time to share such thoughtful feedback. I’m glad Chris was a steady source of support throughout the process and worked hard to keep you informed and help get you into your new home.
At the same time, I’m sorry there were so many stressful moments along the way. Having to provide documents multiple times, worrying about the appraisal and your closing timeline, and then spending hours at closing waiting for funds would understandably take away from what should have been an exciting day. I also appreciate you sharing your concerns about some of the interactions you had during the process.
I’d welcome the opportunity to learn more about your experience. You can reach the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
I’m glad you ultimately made it into your dream home, and I appreciate you recognizing Chris’s efforts along the way.
Sincerely,
Claire S., Client Relations Manager
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Drew and his team were excellent. They were professional and were available even after work hours. They answered my questions clear and concise. I would 100 times recommend Veterans United every time.
Great Expirence!
Great customer service and always willing to answer any questions you may have.
I became a homeowner within one month of my offer!
Veterans United was amazing. We had not one issue from start to finish.
Very easy to contact. Felt like we knew the steps that were happening and coming up.
Great experience!!
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Billy and his team were incredible. They were always available to answer questions and made the entire process easy and understandable.
Justin and his team were excellent helping me through the entire process and always there when I had questions
My experience with Veterans United will ALWAYS have a special place in my heart!
My loan officer, documents specialists and general team SERIOUSLY went to WORK for us, like very few civilian teams have!
My credit needed work so I was put on a plan which I thought was an immediate no as we'd attempted several times within the last 5 years to buy a home and we're always turned down even with a good paying job and over 640 credit score by traditional banks etc. It was honestly disheartening as well as demoralizing.
When I told my wife my plan back in May of this year to be in good standing and looking for a home by November I KNOW she was as skeptical as I secretly was due to all of the failed previous attempts.
Todd and the team SERIOUSLY allowed me to keep to my goal, my Wife's energy is COMPLETELY different now as we are in the process of moving into our new home!
This was the most pleasant process as it was so buttery smooth that at times I THOUGHT this was too good to be REAL, as cool little gifts came to the house we were renting along with weekly updates of the loan, title, etc process rolled along I thought for surely this is gonna be another build up to a no.
Around the time the title came back and the final appraisal was done and the loan moved closer into a CTC status (my team advised me that this means Clear To Close!) I started ACTUALLY getting excited that THIS might actually work this time!
I am happy to say that Todd and his team from Ty, To Ben, to Teresa, To Dottie and all the others behind the scenes a heartfelt THANK YOU for allowing this man to keep his promise to his wife and kids I'll be ETERNALLY grateful to reach and every single one of you!
Nick and team provide exceptional customer service! They are so responsive and knowledgeable on every step. This is our second home loan through Veteran’s United and we will happily come back and recommend all our friends. Thank you!
