Processing across the holidays was slightly problematic.Overall a nice expereience.Jon Abernathy was direct, clear and easy to communicate with regarding all aspects.
Be sure to disclose the limit on cash back for VA loans. I had good faith estimates all thru the deal saying I was getting certain amount back and then told just before closing that the VA limits cash back.
The only thing I would change is to know in advance of all up front cost and to know what is required during initial preapproval to have the buyer to start the process of price searching for dealers of pest control, inspectors, and aprraisal companies.
There could be more communication between customers and personnel! It seemed that most things asked for were redundant or not needed (after arguing the fact).
We are very happy with the entire process. Our main contact was Scott Concannon who was excellent to work with. He returned our calls promptly, was easy to understand, always pleasant, and made the process painless. He was non-judgemental and understanding.
Do not wait last minute (3 days before closing)to ask for paper work such as w2s. I could have been notified of all the paperwork that was required of me when I found my house.
I don't think it is possible to improve on the service you are providing. I say just keep doing what you are doing, how you are doing it, and every one you serve shouldn't have any complaints!
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Great service and always kept me notified of any changes
I can't think of anything that could have been done better and more effeciently than how this worked out.
Keep doing what they are doing which is something great. Just try a reach out more to the veteran community and let them know that you can help them get a home with little or no problems. Most veterans have no idea that they can get a home because they think that their credit history will not let them qualify.
Just keep doing what you are doing.
Outstanding job! Continue the great customer service. We really appreciated the continues updates on the status of where we were in the process.
I previously discussed on the phone, about changing the wording to let the applicant know that they have met the prerequisites for a loan. To give us a letter that told us we were pre qualified, LED us to think that we just need to fill out the paper work and we will be good to go.In reality, all the prequalified letter meant was that we could apply for a VA loan. We were not prequalified for any thing as we came to find out over the next 3 months.We thought that we were on easy street, but in reality, we still had to do a completely loan and this was after we had filled out and sign a stack of papers with you local representative. We then ended up refilling out most of the papers again, a few at time. So we had to find all the papers, several times, write letters about our credit report, and why we had multiple credit requests. I then had to write a letter twice about why my pay was different on the pay stub from the official pay report from work. Every time we needed a paper signed, I had to get the email, print out the form, sign it, scan it in, and send it to my wife. She then had to print out the form, sign, rescan it back into the computer, and send to me. I would then print out again, make sure the signature and dates were right, date and sign again, scan back in and then send it back. I used up two ink cartridges on printing for this loan. I would have to print whole pages, just to sign, and scan back in. This was the norm, even after we sign a stack of paper at the beginning of the process. Multiple times I sent in information, and then later it would be requested again. I would then have to reprint out a form, sign it, scan it send it to my wife again, and so on. We ended up having to request our taxes, after supplying the taxes and w2s. Pay checks in the beginning and again part way through the process.The papers were submitted to the underwriter, rejected, we met the problems, the papers were submitted again and rejected again, and th
none
not much more that you can do, its was a perfect .
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The Time was long.
Tell people upfront from the very beginning EVERYTHING that will be required for final approval at the very start so that the home buyer has time to get these things and is not running around at the last minute like I was and almost lost my house.
Better screen the Notery people that represent you and company.
Make it a little easier with school loan information and those in deferment status.
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Ms. Amanda Lakso had been a tremendous help thruout the entire process . Having her on your team is an asset to your company
