Celina is such an asset to your team! She cared about every stepOf the way! Maureen was very thorough and assisted in every move if the final moments!I can't thank them enough:)
Fixing the communication issues between the loan officer and the client, it took 3 months to close our loan, I went days with out hearing from the loan officer, no e-mails, not returning calls, this was a straight purchase, not a short sales . overall I thought the whole process was rediculious, I provided the same information more than once. often I was given the wrong information or not all the infromation I needed. At one point I was en route to the closing when my loan officer e-mailed me to tell me that the closing would have to be rescheduled due to paper work issues, I had driven 85 miles to close the loan and had to turn around and go home, I found out about from my realestate agent, not form Eric Soete.
Some documents seemed redundant, other then that, quick and easy!
I dont believe you could do more. From start to finish it was a great experince. as a vet and first time home buyer this was painless. Thanks to all who worked so hard to get my family in a new home. God Bless . Michael Korte
Make the compliance section easier for us, provide more of a detailed list to get everything we need to submit. Communication between our loan officer and our realtor was a little short and inconsistent. Otherwise no other recommendations.
I had a wonderful experience. Nathan was great, always available and helpful.
The loan took almost 6 months to be completed. That is way too long. Other companies take 2-3 weeks. I don't think a loan has to take this long. That is m y only complain.-
They were all very helpful and just a phone call away. I suggust that on final signing of the paper work there be a person ther that understands what I am signing, not just a seperate Notery Public who knows nothing about details of the final documents.
There is really no area to improve on, just keep providing excellent customer service!
no recommendations
No comments
Many Military and Veterans organizations have their own monthly publications, e.g. Leatherneck Magazine for Marines; I would advertise more frequently in these magazines.
This was my first home buying experience, and I must say it was not without its rough spots, but it really wasn't that bad. The team helping me was very patient and helpful throughout the entire process.
I was happy with everything.
the time frame for the mortgage too k almost a year to get completely processed. even though the second line credit approval department helps me tremendously and I greatly appreciate that but the time frame went way too long .
Can't think of anything loan officer needed to improve on
The only area of improvement, and its a minor area, is the area of communication. It seemed like near the end of the process the communication between VUHL, my Real Estate Agent, and the Title company began to break down. This was only a minor issue and as with all the other issues we experience in getting our loan, Kevin was once again willing to go the extra mile to see the issue resolved.
My experience with VUHL is rated a 10, so I really don't know of anythingThat can top the service and experience I received! Never had this kind of Service anywhere! They are rated number 1 in the USA in my book!
Just better at the communication thing. I like to talk with people instead of e-mailing each other but other then that we had a great experience with you all .
The service's are fine just the way they are.
the entire experience with the representatives couldnt be any easier, pleasant and more accommodating than what it was!!
Excellent experience. Kody Gilbow was great.
Work faster and don't lie to their customers
Provide a Temporary PDF Program To Receive and Send Documents more efficiently during the closing process! Documents can then be signed and returned expeditiously!
VUHL did an excellant job for me.
Need to have more availability with loan officers.Need to have a printed list for information to be provided by applicants that is applicant friendly.
Shorten the process. Three months to complete the refinancing is to long.
Some face to face interaction with the loan officer would have made me more comfortable in this whole process .
