Even though every case is diferent. VUHL needs more communication to make sure everything is done before closing date.
Inform first time home buyers maybe when it is safe to finance again.
Hire more loan officers like Blake Wollard
There could be a lot more comunication with the applicants. Let the applicants know about a problem that comes up when it does not a week later.
You were great!
I'm not sure how they can improve it. Max, Matt and everyone we dealt with were wonderful, courteous, prompt and very helpful.
Continue to hire people like Jeanne and Kayla or promote them they are great at what they do!
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Everything was great except for the additional requests made by the underwriting department. It seemed that every week they were asking for additional pieces of information. It would be nice to know everything they need up front so that it doesn't become frustrating for the customer.
I honestly have no suggestions, as far as how to improve. It was by far the quickest, least painful home loan I have ever applied for!
I felt my loan officer was very through, no improvement needed.
VUHL SHOULD ADVERTISE IN A BIGGER MEDIA LIKE TV OR RADIO i FOUND IT FROM INTERNET BUT THAT IS VERY LARGE TO SEE AND PICK.
I ould suggest that a univeral checklist of items to be completed be formatted to ensure accuracy. There were times where informtion had been submitted, but was requested again, slowing down the closing process.
Believe it or not, I see no room for improvement. Shane was over the top professional and nothing but a true pleasure to deal with.
no improvements needed
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I was very satified with your service.
Responded faster to phone calls
All went well, except towards the end, when there was a lack of communication between people.
Just continue with their good service as they have been doing. One thing they could do, is do a follow up call/ email 6 months after closing to see how everything is going. This is a good way to generate referrals.
Be sure to pay attention to the little details, I know mistakes happen, but a small error (such as inputting the customers social security number wrong) causes a lot of unnecessary stress throughout the home purchasing process.
A checklist of required (possibly required) documents needed from begining to end. A state by state explination of the process from application to closing.
Keep doing what your are currently doing, providing prompt and efficient service.
