Buying a home is already a stressful enough without the diificulties of unanswered questions or lack of cooomunication between loan officer, underwriter and us as the customer as to what we went through while our home buying processing with Veteran United. Not having answers to questions like home insurance as part of the mortgage and why was never answered or completely inaccurate good faith estimate should not be tolerated by any customer like what I went through. Not having all documents ready at closing or not calling back the customer or the closing attorney is unexceptable. I question the legitimacy and ethical practice of Veteran United and I am very disappointed of the professionalism of Veteran United as a whole and not particularly on one person. It is a team effort to run a succesful company and I believe Veteran United nedds alot of training to achieve further success.
Overall wonderful experience. All I would say is better communication between the real estate agent and loan officer
Once the loan has gone to underwriting. That department should be clear and concise as to EXACTLY what is required to get the loan approved. They should not be requesting different information from day to day and making the customer revisit the same source of information over and over.
Nothing everything was great.
I cannot think of any way for improvement based on our experience. From start to finish we had the best service imaginable. Every question was quickly answered as they helped with the paperwork. Our agent, Jacob Levy, and his staff were both helpful and professional at all times.
VUHL provided an outstanding experience, and Todd was GREAT!!!
Nothing excellent service was given from your team.
Far as I am concerned there is no improvement needed .
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My only complaint was the underwriter not giving all items needed at once. They were constantly coming back each time with things not mentioned before. And after taking so long some tests needed to be redone which cost more to do. Besides that our experience was pleasant and we are truly thanlful.
You might send examples of the type of paperwork needed
Be more up front with the process. Stream lined it was not. Started in October and finsihed in January...Tell them the process can take time. The customer service was good.
We have no complaints. None at all. We especially appreciated your expertise and kindness during our loan process. Keep up the good work.
Jon Lucus did our loan when we first bought our house. Since then we have had many VA reps call and email us for refinancing. Even though my wife and i told them we have a VA rep they would not stop. Please limit your calls or get the original rep to make the calls. after all he or she is the one that has the repore with the clints.
As long as all the reps work as efficiantly as my Loan officer, Danny Parker and his team, I see no room for improvment.
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I have no complaints or suggestions to make it better, we received excellent service!
Keep up the outstanding great work.Thank you.
You are doing an outstanding job! Keep up the great work and thank you for you dedication to helping our military and veterans secure housing! From my end your processes are great and I can't think of any improvements at the moment.
Advertize more.
The service was excellent . The only recommendation to improve overall is to keep the fees lower.
Don't avoid talking to your client when things look like they might go sour. When you say you are going to call me, I excpect you yo call me even if it isn't what we want to hear. It wasn't hard for myself & realtor to figure out i calls woer being ignored.
