I have purchased three homes. This was the most pleasant experience I have ever had. Each step of the process seemed extraordinarily thought out. There was no scrambling for additional documentation or changing requirements. We had a snag with the insurance, which Mr. Smith resolved after I was unable to acquire the necessary changes to the policy. Congratulations on employing an outstanding team of professionals. I would recommend your company to anyone, and I am difficult to please in the realm of customer service.
The real estate agent should have initially verified the builder was VA approved. This came up late in our purchase and could have created a problem had it not been for Jakes knowledge and resourcefulness. It seemed like we were on a scavenger hunt at times with last minute requests from the VA, again thanks to Jake we made it!
If I'm able to refer anyone else...I will be happy to do it because of my experience with Veterans United and Zoe Nabarrete!
With Brandon's help it was possible for my wife and I to have a great hous and a bright future.
Join the ranks of these proud Veterans United Homeowners, and make your homebuying dreams a reality.Get a Quote Today!
Molly was also great to work with. Both Shane and Molly are very courteous and considerate.
Patty is definitely an asset to your company. She was just wonderful to work with. She made the process of going through the loan process very easy, keeping us informed every step of the way.
Jon was friendly, polite and always responded promptly to my multiple emails and phone calls
Amanda should be the example for your customer service and operations model way of doing business. I know it sounds over blown but I've seen a lot in this world and people like her are rare.
Kai was very instrumental in helping me get through this trying time of moving into a rental and helping me get into my house early. I feel that she had a good disposition and truly wanted to help instead of treating me like a number. I know that there are a lot people who assisted and helped in the background. Thank you to you and all your staff.
Tammy and the Veterans United team did a great job in communicating and explaining and answering all of our questions. I always look for companies who provide great customer service, Tammy and Veterans United exceeded my expectations.
Brian Schulz/ Shelly Nieman
Please consider Mr. Swenson for any future promotion opportunities or for any bonuses. I believe that he is the rare type of person, in this day and age, who can create great success for Veterans United Home Loans, and I consider him executive material based upon his military leadership abilities!
He diligently stayed with our loan process and worked out any "kinks" that popped up along the way to ensure everything was ready for successful closing. Let's face it; loan processing can be stressful for applicants. Shawn, by combining forces with the applicants, has made the loan process palatable for all concerned. It takes a special person to strike the right balance and Shawn Swenson is that person!