Will never seek another loan with this company, I regret not conducting more research on your company prior to loan, many of the complaints are things I went through. Only difference I suffered from a combination of them all.
Better communication between Customer, Loan Officer and Underwriter. The process works extremely inefficiently.
I realize there are a lot of documents that need to be gathered, but it would make life easier on the customer if a better job was done on compiling the initial list of required info. I believe there were 4-5 separate requests. This makes it more difficult for the customer. The underwriters have a tough job, but they need to understand that they too work for the customer (not just the Loan Officers & customer service reps).
No need to improve, just continue to provide the excellent service that you gave to me.
everything was great
I felt out of the loop and misinformed at times through out the process. Should have been better communication with me about some of the details of the loan and exact dollars amounts during the closing process would have beneficial to me.
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My loan officer, Dave Buchner, did an awesome job helping me. I was a little annoyed by the underwriters or whoever keeper asking me for explanations of little things. For example, I had to send a second bank statement showing more money in my account. My first statement only showed around $260 in my account because it was right before payday. I had to explain how I got the other $240 to pay my earnest cash that cleared a month after that statement. I would hate to think the va would finance me if I couldn't earn $240 in a month. There were several other small things that I thought were odd in needing letter of explanation, however this particular one stood out for me. Some of these delays were an inconvenience for my moving circumstances but overall I am satisfied. Thanks again to Dave, everything he did was great!
I am a military member and first time homebuyer and I was unaware of the inner workings of the loan process and found myself very frustrated at times. This would have been easier I was told what was needed up front; instead I was being told I have everything and then two minutes later told that additional information was needed. I felt like I was being pushed through the process in some points and was very uncomfortable on occassions.
