I would like to thank you so much for financing my wife, kids and I for our first home. Our loan officer John Parker was an outstanding help during our loan process. He ensured that I knew all new information as soon as he knew. He did not hesitate to get the information for the questions I asked. The loan process was quick and painless do to his attention to detail and strive for excellence. If I know of anyone looking for financing for a home, I will deffinantly give them his name and number. Thank you again John, it's been great working with you through the home buying process.
Have more branches....
Process was smooth, seamless. My only suggestion is more frequent updates AFTER all information requested is received. This can be the stressful period between :everything is received" and "clear to close".
Just find a way to speed their process up. Longest time I had to wait for a VA Loan to be processed. Could not beleive how much I had to do. Seemed at times, I was the one doing all on this loan. Could not beleive all the times I was told to send something (and I Faxed everything), and then was told to send something else and had to go to Fax something that could have been told to me to send. I could have Faxed stuff at the same time. I spent a lot of money Faxing.
Nothing to improve ! Every aspect of our relations from start to finish was superb; especially the immediate response to questions that I had !Thank You, Irv Saunders
Just keep up the good work.
For my self, everything was done in a timely manner. I have no recommendations at this time.
Don't wait till the day of closing to have the underwriter decide they want more information from a contractor about a report that was sent to VU a month and a half before the closing date.
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Experience first-hand why 376,427 homeowners give us a perfect score!
Maybe just try to shorten the time it takes from beginning to end, possibly have a list of what is all needed for certain situations, or ask more questions ahead of time so homeowners know all the test that will be needed, so they can order them sooner. Overall, we were very happy with how our refinance was handled, and we would defiantly recommend them in the future.
I think your organization was awesome. You were very professional, you did not keep us in limbo, ever. I see nothing you could do to improve your product.
I already submitted written response in another survey
My experience was so good I dont see anything you could change.
I believe that you guys have the process perfect, I would not change a thing.
taking practically 3 months to close is not very attractive to somene who want to refinance; this may make them go somewhere else; i was almost at that point.
None.
Perhaps give a list of all the possible documents that would be needed and a heads up that Realtor companies expect a good faith check for the sellers to show they are serious about buying their home and that there are two inspections both which the buyer has to pay for not just the appraisal especially for first time home buyers that have no clue.
They really can't. From beginning to end everything was impeccable. Nothing but positive feedback!!!!!!!
We have really had great experiences and I honestly do not have any suggestions.
It was a nice and easy process. I thought it would be more of a headache but this entire process was very smooth and easy.
Great the way it is!
You can improve by never dropping or lowering your standards to providing your customers with the exceptional outstanding service that you have provided to me and my family. You can improve by making sure each customer gets a Loan Officer to the calibre of Ben Muzzey who demonstrates what providing outstanding customer service is all about. Making sure that your customer is also your # 1 priority. Going through the Loan process creates some stress on its own but, having your Loan Officer maintain communication throughout the process and keeping you informed is priceless. Please don't let your customer become just a number on a file or an account number. Customer's are real people with emotions and dreams I've experienced that level of service from the big banks and its not Customer Service. Big Banks don't know how to or care to provide the level of service to our deserving veterans.
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Try to get the home upgrades on the loans...
I was 100% satified with the service we received .
