All the associates that I had contact with, mostly Steve and Shan were professional and helpful.
Overall good experience with no real issues. One word of advice would be to get all the details up front (for instance that I had a second house) so that the paperwork could be completed sooner. Obviously there are things that can be unpredictable etc. However, using a bit more diplomacy and getting to know the client a bit more on the personal level would help the process go smother. Know this, I spoke more to my loan officer in a months period over the phone than my own brother, yet he probably didn't even know I had a brother. This is tough in a high client volume environment, but sometimes going that extra step which should only take a few minutes could go a long way (this may not be a solution for all clients, just an observation). Also it does not have to be initiated by the loan officer, they just need to be in tune with what the client is saying and when. Good business relationship skills.
My experience with Veterans United Home Loans is one that I would share with others. I would really encourage anyone that is a military member, veteran, and family members to become apart of Veterans United Home loans. There are not any other areas that I would not recommend improvement on.
Communication between the lender and buyer was great, but I would like the lender to touch base with others (seller, appraiser, real estate agent) in the process a little more often to ensure a smoother process.
No improvement needed services are excellent.
This being my first home i was unsure what to expect Billy Abney was fantastic, he was on top of everything and explained everything to me every step of the way, i really felt he had my best interest, he is a great asset to your company.
I would definitely recommend using phone as a better way of communication as opposed to relying entirely on email.
Nothing could be improved upon. Lisa and Melissa were awesome.
Improve the timeliness of the process. I was told 45 to 60 days when I initially called and my closing took over 90 days. Additionally, it seemed like every time I called there was "something I needed to complete"; that I hadn't been asked to provide previous to my call. It felt like my file was sitting on someone's desk and when I called to check the status it reminded someone they had to do something and then paperwork was needed by me. It was very frustrating, especially when I expected to be closed by late Dec and didn't get to close until almost mid Feb. However, my loan officer was always professional and pleasant to deal with; that definitely made the long wait more bearable.
I can't think of anything, the process went very smoothly.
I think it was as easy as could be
Nothing comes to mind. All was done very professionally and timely.
Appraiser took forever!
Digital signatures if possible
good Morning,Overall, I was pleased with the experience dealing with Chris and Stefanie. They where always very helpful and understanding. I learned a lot about dealing with the ins and outs of dealing with obtaining financing since my wife's death. Prior to this she had always been the one to obtaining any refinancing etc.Thanks again to both Chris and Stefanie on their extraordinary efforts on my behalf.Sincerely, Bob Fancher
IT WOULD BE NICE IF YOU REALLY HAD THE VETERAN IN MIND.IT WAS LONG PROSESS AND WE FELT SOME THINGS THAT WERE ASK ,DID NOT HAVE ANY BEARING ON THIS LOAN.AFTER WE GOT OUR PRE APPROVIAL,WE WERE TURNED DOWN. ON OUR CLOSING DAY ,A BLOW FROM A E-MAIL,THAT MR KINCHELOE SENT,TELLING US OUR DEBT TO RATION WAS A LITTLE HIGH,WE NEEDED TO SELL OUR HOUSE FIRST ,OR PAY OFF A CAR OR ASK FAMILY FOR A LOAN. IT WAS VERY STRESSFUL AND FELT LIKE A NIGHTMARE.IT WAS AFTER OUR REALTOR SPOKE TO MR.KINCHELOE THINGS CHANGED.WE FELT MR. KINCHELOE WAS VERY UNPROFESSIONAL.AT CLOSING WE ALSO WAS TOLD A HIGHER INTEREST RATE,NOT SURPRISED,!!
Va loans have to be the most frustrating of all, The only thing that i found annoying,so many different people to go through paperwork and so at times i didn't know who was the best person to contact for information. I don't think it's the company, its the more the process for the VA loan.so the only thing i could recommend is to let the family member know who to contact at each stage of the loan.
