I would strongly encourage any of my veteran brothers and sisters to give Veterans United a try. They won't let you down!
Austin, Dennis and the team at Veterans United did an excellent job 👌 with helping me with my first home purchase. Bravo Zulu!!!
The online portal is amazing. Thank you so much for the gift for my doggie! This company is top notch and I appreciate everything!
Painless!! We didn't have to lift a finger, it truly was a pleasure.
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I have made Veterans United my place to do Veteran loans and refinances. The professionalism and customer service is the best.
Gabe was very professional throughout the process and very helpful as well i would highly recommend him and his team to any veteran who is looking to buy a home
I can't thank the whole team enough, they made this process so easy and make sure we knew everything. We never felt blindsided with information and always could reach out and get a timely response
This was actually my second time to use VU and having Justin’s team a second time showed me the consistency they have for their customers, even when we are cranky.
Great communication between Jared and Brittney. Kept us informed of any changes and updates. It was good working with them.
Lot of issues I went through as a first time buyer. Biggest obstacle was the underwriting process and the communication between all parties involved. The constant submission of entering paystubs for over a month span to close was unnecesary, i think.The instructions were not very clear until after mistakes were made. Detailed instructions were then provided with examples or references where this should have been provided at the beginning of the process.updates were not sent in a timely manner to the customer or all parties involved. More issues arose after we had a closing date. Only to be informed to resubmit yet another set of documents that were previously submitted delaying our closing date.Just not a good experience as a first time buyer to go through!
Response from Veterans United
Hi Varian,
Thank you for sharing your experience. I’m really sorry to hear that the process was so frustrating, especially as a first-time homebuyer. The back-and-forth with paystubs and the delays in communication sound like a major headache, and that’s definitely not the experience we want for our customers.
I appreciate you pointing out the confusion around the instructions and how it impacted your closing. We strive to make things as clear as possible, but it sounds like we missed the mark here. I’ll be sure to share your feedback with our team to help improve communication and make sure we’re setting better expectations from the start.
If you’d like to talk more about what happened or need any further assistance, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’d love the chance to help however we can.
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Kollin King was wonderful! Super responsive and helpful all the way through the process.
They all did great and we enjoyed working with everyone at Veterans United
