Amazing and extremely helpful
I was kept informed the whole way through.
Can’t think of anything else to add. Could not be more pleased. Thanks guys!
Wonderful experience from start to finish
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Overall; my whole team was incredible. They made this experience on buying my first home so easy. They were always checking in and getting things done. I appreciate every one of them and would 11/10 recommend to anyone I know in my military group. Outstanding overall
My name Sonny and I had a great time and an awesome home buying experience with Veterans United. I’m pleased with my home and thank I thank God for putting such a great and competent team together for me.
My over all experience with everyone was great! As a first time home buyer it was nice to have a team to work with. I always knew who to go to for what I needed.
Simply an amazing experience overall! I could not of asked for a better team! Veterans united helped me achieve what I thought was impossible and know I get to live in my dream home with my family! Would definitely recommend veterans united to any service member as they truly do have our backs!
We were happy. Period. Thank you all for getting this done.
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Experience first-hand why 353,665 homeowners give us a perfect score!
I’m easily overwhelmed by the slightest inconvenience. However, My loan team really eased the anxiety from start to finish and got everything done without me having a nervous breakdown… They’re the real MVPs.
Veterans United is a real team through out the home buying process. To be honest it was my first home and I was intimidated with the market and I didn't know much of what I was walking into. The VU team explained everything clearly and every step we made I grew more confident through the process. Mike Pitts and his team was responsive and always kept us updated. Thank you for getting us into a beautiful home we are so Thankful. 🫡🇺🇸
Honestly. No one reached out with a deadline. They handed me a bunch of To-Dos with no guidance. Thankfully my anxiety had me get it completed within 24 hours. The team kept saying "your realtor needs to help you" even though it was Veteran United asking for it to be done. I was even told by SAM to call Neptune flood insurance!! AFTER TELLING HIM I AM BUSY WITH VA APPOINTMENTS, AND SO I CALL AND THEY SAID THATS MY LENDORS JOB TO CALL AND THEY DONT KNOW WHY I'M CALLING!!! PATHETIC! I had little to no help. And When they did it seemed like they were taking their time. I got my own damn insurance quotes, I got it all figured out. And when they would "get back to me" it would be thats your realtors job" and my realtor was even confused as to what they were doing. As a first time home buyer, I was stressed out and wondering what the hell they get paid for when I did most of the work! I'm surprised they didn't have me write my own contract/underwriting.
Response from Veterans United
Hi Dakota,
I'm really sorry to hear about your experience. I can only imagine how stressful and overwhelming this must have been, especially as a first-time homebuyer. Buying a home is already a big deal, and the last thing you should be feeling is that you're handling it all on your own.
It sounds like there was a lot of confusion and miscommunication on our end, and I apologize that you didn’t get the guidance and support you deserved. Our goal is to make the homebuying process smoother for you, not add to your stress. I'm also sorry that you were left to handle so much on your own, and that our team's responses felt slow and unhelpful.
We’d love to look into this further to understand what happened and ensure we learn from this to improve our process. If you’re open to it, please reach out to our Client Advocate team at 1-800-212-5200 or email us at ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but please feel free to reach out anytime that works for you.
