Poor communication at closing.
Response from Veterans United
Hi Raymond, thank you for your open and honest feedback. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. Our hope is that your home serves you well and that our detailed explanation of the closing process has help you gain knowledge on this issue.
The pre-qualification and loan application processes are simple and well guided. Add to this, the coordination and concierge service fully rounds out the aid package. Overall, this made what would be a complicated experience much smoother and with far less anxiety. Thank you Veterans United team!
This is the best team I have worked with after multiple refi's during my time
Very easy online process. Quick response from the team.
From renter to owner in 32 days -- they really are dream workers!
Thank you all. The experience was simple and easy. Very professional and helpful the process was very easy.
Exceeded My Expectations! Jordan My Loan Specialist was The Best. Kept my Wife and I informed every step of the way. There isn’t a Rating System that could adequately rate how truly satisfied we are with Veterans United Loan Process and Our Loan Specialist. Thx VU
Outstanding service! I can’t been my happy with the results. Thanks again Veterans United
Highly recommend.
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If all the Veterans United teams are this efficient any veteran world wide will be able to own the home they want
The whole processed seemed to be slowed down by bureaucratic red tape, completely unnecessary. I had a loan concierge. Not sure what that is or his purpose. My loan specialist was nonexistent, and her assistant who seemed to be handing our loan was out of the office more than she was in. The whole process was way to slow.
Response from Veterans United
Hi Richard, We appreciate your comments immensely, and we know how tiresome it can be to tackle paperwork head on each day. It is important to us that we work hard to provide excellent service, and we realize that the home buying process can become stressful when working to gather the required documentation. Licensed Underwriters comply with regulations to ensure loans are properly documented, and we work to make that process as easy as possible. We apologize that our service did not provide the personalized experience you expected throughout the process. Your comments will help us ensure that we learn from mistakes and improve for the next customer. We value your business and hope you enjoy your new home. Please reach out to us if you would like to discuss your experience further.
