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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

382,123

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 382,123 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

Truly impressed with veterans United. Everyone we worked what was knowledgeable and willing to answer questions no matter how small. Highly recommend for anyone that is looking to buy a house that is a veteran or in the military. Personal thank you to Matthew, Ryan, Josh, Mackenzie and everyone we work with.

headshot image of Ryan Sherman

Loan Officer: Ryan Sherman

NMLS# 1122103

2.5 out of 5 Stars
Would Recommend

Overall the loan team did their job nothing outstanding
Took me a while to cut the over grown yard still the loan team wasn’t responsible for that either

headshot image of Kyle Gardner

Loan Officer: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars
Would Recommend

Everyone's work made it so much easier for us to purchase this house. When we were nervous or anxious you were all right there to help us through. Everything you all did made the process so much easier. Thank you all so very much for all you did.

headshot image of Sydney McFall

Loan Officer: Sydney McFall

NMLS# 1113548

5 out of 5 Stars
Would Recommend

They were amazing!!

headshot image of John Parker

Loan Officer: John Parker

NMLS# 996540

5 out of 5 Stars
Would Recommend
headshot image of Christopher P. Solomon

Branch Manager: Christopher P. Solomon

NMLS# 796629

5 out of 5 Stars
Would Recommend
headshot image of Asli Wissmann

Loan Officer: Asli Wissmann

NMLS# 1525083

5 out of 5 Stars
Would Recommend

Nick Palkovic, the local Martinsburg, West Virginia real estate agent was great - he asked me to complete a Zillow survey, but I can't locate the email to do so - but we couldn't have asked for better/more personable treatment.

headshot image of Emily Scoggins

Loan Officer: Emily Scoggins

NMLS# 2222373

1 out of 5 Stars

The Virginia real estate agent that was assigned to us by your company, could have been better. When I wanted to use my own real estate agent it was frowned upon and when I asked that question, the tone in the voice changed and was given a little attitude. I think I would have had a better experience with my own personal realtor I wanted in the beginning.Our New York realty team was superb! Definitely the best thing out of this whole experience!!Mason Maddox should really have some customer service training to learn how to better talk to clients, realtors, & attorneys. I get it, you may not understand a different states laws or whatever, but I think staying in communication with your clients and not being condescending when questions are asked. He was not pleasant with our realtor or attorney when speaking with them.I understand our file was probably longer than expected on all ends but it doesn’t give you a right to treat people like crap.

Response from Veterans United

Jeremy,

I’m really sorry you felt disrespected by your loan team and for the strained communication as well. This is not the exceptional experience we strive for and I’d like to assure you Client Advocate is here for you. As the Veteran you are why we do what we do. I’m sorry this sentiment wasn’t conveyed well enough when it mattered.

If you’d like to discuss your experience or need help with anything else going forward, please don’t hesitate to tap us in and we’ll help however we can.

Sincerely,
Kendra, Client Relations

4.5 out of 5 Stars
Would Recommend

I think Veterans United is a well ran good company. I only have complaints about my realtor. Not informative, lying to my face, not answering my questions. I give Michele a 1 just because I cant give her a 0. Please dont use her, she is not a good realtor. She is my only complaint.

headshot image of Darin Jobe

Loan Officer: Darin Jobe

NMLS# 1245880

5 out of 5 Stars
Would Recommend
headshot image of Chris Primmer

Loan Officer: Chris Primmer

NMLS# 1054596

4 out of 5 Stars
Would Recommend
headshot image of Asli Wissmann

Loan Officer: Asli Wissmann

NMLS# 1525083

5 out of 5 Stars
Would Recommend

Max, Patty, & Jenny
Thank you all for everything you did for my family to help us buy our home. So thankful to have had Veterans United and you guys.

headshot image of Max Carratura

Loan Officer: Max Carratura

NMLS# 388818

5 out of 5 Stars
Would Recommend

It started with the Home tactical box, super cool and unexpected, then the etched glass set which is super nice. Veterans United went above and beyond, was truly a great and painless experience!

headshot image of Logan Wendel

Loan Officer: Logan Wendel

NMLS# 1594361

5 out of 5 Stars
Would Recommend

As a first time home buyer I couldn’t be more thankful for the team that helped me out. Communication was never an issue and every question that I had was answered thoroughly and promptly.

headshot image of Colin Flanagan

Loan Officer: Colin Flanagan

NMLS# 2160458

5 out of 5 Stars
Would Recommend

Chad’s whole team did an outstanding job keeping me up to date every step of the way

headshot image of Chad Herron

Loan Officer: Chad Herron

NMLS# 1881964

5 out of 5 Stars
Would Recommend
headshot image of Nate Bitner

Senior Loan Officer: Nate Bitner

NMLS# 1374361

5 out of 5 Stars
Would Recommend
Photo submission from Michael R.
headshot image of Emily Scoggins

Loan Officer: Emily Scoggins

NMLS# 2222373

4.5 out of 5 Stars
Would Recommend

Overwhelmed with texts and calls. Glad it's all over

headshot image of Amy Carder

Loan Officer: Amy Carder

NMLS# 1925297

4 out of 5 Stars
Would Recommend
headshot image of Phil Stroessner

Loan Officer: Phil Stroessner

NMLS# 1092882

5 out of 5 Stars
Would Recommend

Veterans united made my home buying process a breeze. With caring team members that helped me with every step of the process, they took of lot of the stress of home buying off my shoulders.

headshot image of Billy Abney

Loan Officer: Billy Abney

NMLS# 202563

3.5 out of 5 Stars
Would Recommend

Communication was not all that great. As a first time buyer did not understand or was told all the in and out. Also had to fight with every charge and get thing reduced with out much gudieance

headshot image of Billy Abney

Loan Officer: Billy Abney

NMLS# 202563

5 out of 5 Stars
Would Recommend

This was our first time purchasing a home and were overwhelmed coming into it. The way Ryan and his team broke down everything into a step by step process helped put us at ease. Everyone was proactive in moving our process along. Got us to close in a very fast 22 days. Was amazed with the level of care they offered to my wife and I. Would absolutely recommend Veterans United to any one that will listen.

headshot image of Ryan Ponder

Loan Officer: Ryan Ponder

NMLS# 1004260

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4 out of 5 Stars
Would Recommend
headshot image of Amy Haines

Loan Officer: Amy Haines

NMLS# 2172313

5 out of 5 Stars
Would Recommend

Becareful of the home inspection. The VA isn't required to review them. As a result, a person could end up with major issues as I discovered recently. I ended up with as is home with major repairs. I wasn't anticipating. Perhaps the VA Could communicate with the Veteran that they don't review or is it a requirement to do so. Before or during the process.

headshot image of Angelica Thames

Loan Officer: Angelica Thames

NMLS# 2282339

5 out of 5 Stars
Would Recommend
headshot image of Trevor Damer

Loan Officer: Trevor Damer

NMLS# 1699779

5 out of 5 Stars
Would Recommend
headshot image of Daniel Heggarty

Loan Officer: Daniel Heggarty

NMLS# 902811

5 out of 5 Stars
Would Recommend

I would like to thank everyone at Veterans United for all the hard work they put in to help me and my son get our house. My loan officer Mike Kane is an outstanding individual and provided top shelf service from the moment I reached to him until we closed on the home. Again, thank you Veterans United!!!!!

headshot image of Michael Kane

Loan Officer: Michael Kane

NMLS# 2295187

4 out of 5 Stars
Would Recommend
headshot image of Zachary Debord

Loan Officer: Zachary Debord

NMLS# 192560

5 out of 5 Stars
Would Recommend
headshot image of Chris Primmer

Loan Officer: Chris Primmer

NMLS# 1054596

5 out of 5 Stars
Would Recommend

Veterans United made home buying really stressless providing step-by-step guidance along the way. High five to Veterans United! I"ve already referred a friend for when they're ready to buy.

headshot image of Danielle Stiers

Loan Officer: Danielle Stiers

NMLS# 1827546

More Reviews

See all 382,123 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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