Your Lighthouse Program is second to none! Tiffany Haskell was always available and always had great advice to help me through the process of rebuilding my credit so I could purchase another home. Kudos to your company for offering this great - and FREE - service to Veteran's like myself that needed some help in order to realize the American dream of home ownership once again.
We did not use a real estate agent. I would also like to give superb kudos to our transaction coordinator, Emilee Rickard! She was phenomenal and represented the company well! There were several times she called or responded to emails to keep things moving forward, even when she was out of town or away from the office!
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My Over all experience was wonderful, I was nervous, but everyone involved help me to keep calm and asured me everthing was going to be fine. They anwered my questions and thoroughly explained the process to me. I have no doubts that using Veteran United Home loans was the best thing for me and I would most definitely recommend them to anyone looking to use VA to purchase a home. Special thank to you Zoe, Kia
,and Sheryl. You guys are amazing.
Thank you all.
I was "on the bubble" as far as credit goes and there were some inaccuracies on my credit report which I had documentation to prove. Tony made me feel welcome and that it was possible. Dustin began to gather the paperwork and was very easy to work with and very professional. He was easy to get ahold of and quick to respond. I then began with Ryan who found himself dealing with many emails each day from me. Ryan was very tolerant and quickly answered by questions. In the absence of Ryan, Emily stepped in without issue and finished up with the closing, etc... The entire team worked flawless and is a example that every team in the country should be compared to as a mark of excellence.
If several different people are working on the loan they need to be constantly updated as to the progress so they don't duplicate what someone else is doing
Overall it was a good experience except for the final week leading up to closing. The person I was dealing with on a day to day basis went on vacation and all of the sudden nobody knew what was going on. In the end it all got done when it was supposed to, but a little unnecessary stress involved at the 11th hour.
I had the feeling that Spencer truly cared
About our experiance in getting ourortgage
Cooper was very professional and always keeping us informed of the process and where we stood within that process. I would highly recommend him.
Thank you for all your help!