My experience with VU was mixed.My loan officer was transparent with the financial side of things and responsive to both my questions and concerns. My rate is good.My negatives include
- Forgot to include my down payment in closing disclosures so paperwork had to be reworked the morning of closing
- Loan officer did not communicate to concierge I was trying to move up closing so he made plans accordingly.
- The big one: I communicated to VU insurance my intent to go with a provider that required I send them my inspection. Before hanging up I said I will send it to them immediately. Two weeks later I reached out to try and move up closing and they said that was not possible as I had not sent in my insurance. Turns out it was in their spam folder. Regardless, if it is one week before closing and you were missing very important documentation I said I was going to send two weeks ago I would expect that to throw a red flag and for someone to reach out, but they did not. As a result I had to go with a higher cost insurance provider (which VU did pay for the increase) and could not move up closing. I had made a hotel reservation based upon moving up closing which VU said was doable and made work plans accordingly and had to rework all of them, which is not easy in the military. This left me scrambling one business day before when I thought I was closing to figure this out and had to pull for information about when I was actually closing.
- Additionally, when I had questions about why some documentation was blank and I was being asked to sign, I was told there are always errors but they will get worked out eventually. That did not make me feel comfortable.In short, if you just want a good rate and are willing to push to get everything done on time, VU is probably fine. But if you do not know this process well enough to drive it yourself, looks elsewhere.
Response from Veterans United
Riley,
I’m sorry about the issues you ran into that seem to center around communication and attention-to-detail. You’re right and I appreciate you sharing this valuable feedback with us. We try our hardest to make your homebuying experience exceptional but we’re well aware things don’t always end up that way. When they don’t, your feedback tells us what went wrong so we can make it better and follow up as necessary. Our Client Advocate team is and continues to be here for you.
Sincerely,
Kendra, Client Relations
David, Logan, and Meili were all amazing during this whole process, I am glad I was able to work with them while buying our home... I cannot thank them enough for all the hard work and effort they put in for me!
Just an outstanding process from start to finish. This is my third home purchase, and by far the best! Thanks to the entire team.
4th time I used VU, the best in the business, thanks so much.
John McCue
Everything went very smooth and my team kept me in the loop and informed every step of the way.... very very satisfied!!!
Veterans United made The home buying process easy to understand and made sure all my questions were answered along the way. Even when I was unsure of where I would end up buying (it was between two completely different states) they were there to keep me informed and maintained an easy to follow process the entire experience. They not only helped me with my loan, but connected me with an amazing agent / broker and the home buying concierge helped with with everything in between. Veterans United earned a customer for life.
I would definitely recommend to others
The whole veterans united team was a joy to work with!
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I believe I have covered everything but again I cannot express how satisfied I was with this entire process and Mike Wilson team initially I thought it was to good to be true but I am a proud Homeowner thanks to Mike Wilson and his support team THANK YOU guys so much
I applied on line with Veterans United & that led me to my realtor here @ home, Katie Joy with Century 21 and the rest is history!! I started looking at houses, about 10-12 all together…. And 5 weeks later I am the proud owner of a new home with keys in hand!!
Josh and his team are wonderful to work with!
