This is the third home I've purchased. In my opinion, Veterans United has the easiest and most streamline process I've dealt with. Their app makes it so easy to check in on where they are in the loan process as well as what you need to do next.I'd also recommend them to anyone even people with credit issues. They have a department that helps you develop a plan for you to work on getting your credit in a good place so your credit score is high enough for you to qualify to purchase a home.
This team is the BEST!! From day one, we felt supported, heard, and encouraged. Our team paid attention to small details, and worked hard to ensure that we crossed our T's and dotted our I's in a timely manner to ensure the best outcome. They went above and beyond to check all of our information for accuracy and approvals. They reassured us and updated us frequently during the entire process. They also responded to any and all questions and concerns quickly and thoroughly. They connected us to a real estate agent that also listened and met our needs perfectly. We were provided with checklists to ensure that we have all the necessary documents and steps. This is our forever home, but if we ever had to purchase another home again, this team IS the only team that we would EVER use!
I couldn’t ask for a better team great service and communication.
Im a veteran and saw no benefit to using your company versus others. I’ve personally had better results with NBKC, as they will drive down interest rates. Your company is all about making top dollar through higher interest rates. Your team closed on time, but is it not standard. Basic company with no benefit to veterans.
Response from Veterans United
Hi Matthew,
Thank you for sharing your experience. I'm sorry to hear that you didn't see any benefits to using Veterans United compared to other companies. We aim to provide exceptional service and competitive rates to our veterans, and it's disappointing to know that we fell short in your case.
While I'm glad to hear that we closed on time, it's clear that our efforts to deliver a valuable experience didn't meet your expectations. We strive to offer the best possible terms and benefits to those who have served, and we take your feedback seriously as we look to improve our services.
I would like to understand more about your experience and see how we can improve. One of our Client Advocates will be reaching out to discuss this further. If you have additional thoughts in the meantime, please don't hesitate to contact our Client Advocate team directly at 1-800-212-5200 or ClientAdvocate@vu.com. We're in the office from 9 a.m. to 5 p.m. CST Monday through Friday.
Veterans united is the best. They provide excellent service and the people are all awesome. My team was awesome and I hope they get a Christmas bonus.
Y'all made our dreams come true. With him being self employed and her being Autistic we never thought this was possible. Y'all were so patient and helpful throughout this entire process and never made us feel like we were a bother even with our million questions and constant double and triple checking.
So thankful for the entire team for this purchase and a very smooth closing process.
Parts of my team seemed disconnected from eachother at times and didn't show me that they understood my situation or lifestyle and my family order.
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Thank you for the assistance to our family and making our home buying process a success
As first-time homebuyer, I was lucky to have such a helpful and professional team ensure that every step of the process went smoothly!
Veterans United was the absolute best decision I made when it came to buying my home and they were all in with me to make sure I was getting the best care and deal possible.
Great rate, team, and service. Plus, the entire process is enabled by an easy to use app to help walk through every step of the process. We couldn’t be happier!
