The entire team was amazing. They were always in contact with me and had an answer for every question and a solution to every problem. They made this go from daunting task to seemless process.
Smooth closing process. Team was great at explaining stuff and helping with what ever they could to make the process easy!
I just want to say a big thank you to the whole team! Everyone was extremely helpful, informative, and personable! You guys rock!
All I have is props for Veterans United. I will be recommending this outstanding lender/company to others to help them achieve their goals when it comes to buy their future home.
The process with veterans united was easy and the team was awesome. Leanna was there every step of the way.
I thank god for veterans united and the team that helped me and my family home owners.
my team was awesome and made the process as quick and easy as possible!
Amazing they remembered that we’re moving in this house because of her grandchild and said a very nice gift from all of the people working helping us buy this home
My goal was to purchase a home before I PCS’d to Texas and the team helped that happen for me! I’m very grateful and the process was very smooth as a first time buyer
I only have the highest appreciation for the team to help me purchase a home and thank you again
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The underwriter was the real issue here. They kept moving the goal posts so to speak when we had an excellent profile for receiving a loan. They would not accept my letter of intent for military orders and kept increasing my cash to close value for no apparent reason. I would definitely not recommend this company to anyone I know because of how difficult this underwriter made things. They also had very unrealistic expectations on how long it takes to do things in the home buying process. We had to extend our closing twice because they did not realize that approvals and forms do not happen instantly. Overall, I was super hopeful at first being a 1st time home buyer, but by the end I was super disappointed and wish I had gone with a different lender. As a company with Veteran's in their name, they really do not understand what being in the military is like and what can and cannot be done.
Response from Veterans United
Kyle, we appreciate your feedback on this matter. Our Client Advocate team is here for you to help ensure an outstanding customer service experience, and we invite you to connect with us further. The process for disclosing the costs of a loan is managed very closely. We understand how relying on estimates for a portion of the home buying process can seem inconsistent or make it difficult to trust the process. We also hear that the underwriting process did not meet your expectations. We know how tiresome it can be to tackle paperwork head on each day. For this reason, it is our goal to guide you every step of the way and make the process seem as easy as possible. The mortgage process can certainly feel intrusive, but we want to reassure you that this in-depth analysis is a worthwhile step. The underwriting process serves to protect the integrity of our industry and families who might otherwise fall into a financial hardship. Thank you for taking the time to complete our online review, and we apologize if you felt there were unnecessary delays during your process.
