Matt McDaniel and Vet United Home Loans are what is called excellence in customer service!!! We will be customers for life!!!
Bill was exceptional, we loved working with him. He ws always very patient and answered all my questions and returned all my emails and phone calls promptly.
Erick Herman and his staff where wonderful and this process This was our first home and were under time constraints to complete the process. Erick Hermann and his staff assisted me through every step with dignity and respect. They never waivered from their awesome customer service when i asked a TON of questions. Highly recommend Erick and his team. Outstanding!
All I can say is, a superb and an outstanding assistance by Mr. Branden Wilson to help me process my Refinance on my Mortgage. He was very helpful and is always on top of everything. Thank you for your help!!! Mr. Brendan Wilson.
I really am surprised on how well my home loan went.. My loan officer will was extremely helpful as well as his assistant Laura. They both made my wife and myself aware of what was going on anytime we had any questions. Top notch!! I am happy to be a homeowner thanks to these nice people.. Thank you again
The loan officers made the process easy. They answered all of my questions and always returned my call in a timely manner. I closed on my home in 19 days and it went smooth.
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James Rose has been great to work with, he has made our home purchase enjoyable, we felt like he really worked hard with our best interest being number one priority. We appreiciate all of his hard work and will be referring James Rose to anyone thats looking to purchase a home.m
I have bought several homes and I say without a doubt, that James and Veterans United went above and beyond normal expectations.
Mark and Daniel were awesome throughout the process, they made the it seem extremely easy. Lauren went above and beyond anything I could have asked for. She was clear and direct getting information to and from me and took the time to make sure I understood everything that was going on throughout the process. She made me feel like a friend more so than a clientMy agent even remarked how much she enjoyed working with Lauren. Mark, Daniel and Lauren worked together like a well oiled machine, Veterans United should be proud to have such outstanding people working with your clients. In a way I'm going to be kind of sorry I closed on my home because I'm going to miss interacting with them on a regular basis.
At times I had some frustrations with some of the underwriters foolishness and their inability to understand simply written English and facts that were glaringly obvious. However, Brian Potterbin was there to fully help and assist and without his professionalism and sincerity, I might have withdrawn for continuing with the loan process. Thank you Brian.
Nick was did an outstanding job throughout the process. I would definitely recommend his services.
Danny did a great job again. He was always keeping me updated and aware of any changes. It was a pleasure to work with him. He is an asset to your company.
Joe Mulia was the most wonderful amazing financial person we have ever done business with in the last 42 years. He is thorough, competent, polite, patient, kind and truly wonderful! He made it fun! Joe explained everything to us, he kept us informed and assisted us with anything that we needed. I feel very confident that Joe and Veterans United will treat all of their customers with the same competence and courtesy afforded us. If we ever need another home loan or a refinance, our first call will be to Joe and the Veterans United Team!
Working with jeff Ferguson and Meredith petit was a great experience !!!!
Great teamwork...we were buying an older "Freddie Mac" owned home and there were a 'bazillion' challenges....Nathan and Barby were great in helping us. Cannot say the same for the VA Appraiser...he should be sent back to school of common sense!
Elliot is the most professional and polite individual we have ever dealt with on money matters! thank you for your courtesy and service to us!
every thing went well no hidden suprises thank you united
At first I was on edge about doing a home loan with a company that is half way across the U.S. from me but EVERYONE I dealt with was absolutely GREAT!!! I already have recommended VU to someone else and have no problem doing so in the future. Thanks so much Ashley, Jon and Jill!!!
I thought Katie Rose was very professional and made the loan process very easy to do. It was the easiest loan I had ever applied for.
Aaron Brooks made my experience better than I could imagine. He was polite, prompt and informative. I will refer my coworkers to purchase their home through him. He is an excellent asset to the company and I appreciate everything he did from start to finish! Thanks again Aaron!
Brendan was amazing! He kept us completely informed constantly, and had great, clear communication. He kept the process moving forward, even in especially challenging times. Our loan had unique challenges and took several months to complete, but Brendan never gave up and kept a positive "can-do" attitude. He and the underwriting crew worked diligently to get our loan throughout he process and to completion...even when we were down to the wire on timing. I can't say enough about how pleased I am with my experience in working with Brendan and his crew of staff! We built a relationship of trust and collaboration that was just amazing! I will definitely refer my friends to him and communicate what an awesome guy he is to work with! He really made a very difficult process do-able and was professional, friendly, communicative, creative, and persistent! I'm really gonna miss my contact with him, as he became a daily part of my life over the past 6 months!~
Tyler and his team were there for me every step of the way. I am very please with this experience and I would highly recommend Veterans United and more specifically Tyler to anyone. Thank you Tyler and staff!
Ryan Van Dyke