I very smooth process
I just feel like you had no clue on what was going on one person said you are all set then oh we need this now I’m sorry I just feel it was handled poorly
Response from Veterans United
Hello George, we appreciate your feedback. Our Client Advocate team is available to connect with you to learn more about your experience should you wish to share more information. We invite you to connect with our team and become a part of our effort to continuously improve the client experience at Veterans United.
Truly can't think of a better group you could ever deal with when buying a house. These lenders are the Rockstars in there department! And you will hit the jackpot if they are on your team guiding and helping you!
The entire team was great! Everyone was so helpful and very responsive. I would definitely recommend.
The process of buying a home can be overwhelming! Our Veterans United team made the process easy and transparent! We couldn’t recommend them more highly! You are in good hands!
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As a first time homeowner I’m not sure I knew what I expected but the team overall exceeded my expectations from the reapproval to underwriting to closing. The team was great and I’ll definitely continue to share my experience with others.
This is my second time using Veteran’s United. I came back because of the efficiency and timely communication. This second go around both of those elements were lacking…at least compared to our experience in 2022. It was not only difficult for us to get ahold of, get a timely response from, our VU team, but our real estate agent had the same difficulties with them. Overall, still a mostly positive experience, but definitely not as good as our first with VU.
They were really good. Thank you
Had no idea about Veterans United, and they completely changed my family's life! We were about to be between homes and most likely just renting, which is becoming increasingly more difficult. When VU told menI qualified for pre-approval, I didn't believe it. Such an amazing feeling to know that I am now a homeowner! Chris Lunn and his team were phenomenal and Sean Lawrence was the best realtor I could have asked for! Thanks Veterans United!
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I’d like to say thank-you to Jon Lucas and his team for being so helpful and professional in helping me purchase my new condo.
If I may make some recommendations that would have tremendously helped me as a first time buyer:1) have an entire check list of things I need to accomplish for the whole process. ALL of them, so I can plan ahead. Time drip them out so that I can upload what you need when you need it, but at least have them visible (grayed out) so that I can plan. There were many times I felt things were very suddenly asked of from me and I needed to scramble to get documents or information because I wasn't local to my home. If I could view my upcoming to-do's, not just the ones that were needed immediately, that would have been a game changer.
I had given up on ever owning a home, but Veteran's United helped us make owning a home a reality. From working with us to fix our credit, to helping us find the most amazing realtor, to the entire closing process, they were there every step of the way, offering support. Thank you for helping my family finally have a true home.
This is the second home I've bought with Veterans United and the experience has just gotten better with age! I recommend VU to all of my Veteran friends and family and will continue to do so. You guys take one of the most stressful life experiences and make it a breeze! I couldn't be more satisfied or offer a better recommendation. Truly wowed! I even had to post about it on my LinkedIn:https://www.linkedin.com/posts/ryan-vallery-cip-change-agent_customerexperience-aboveandbeyond-veteranhomeloan-activity-7205395408288694272-reyV?utm_source=share&utm_medium=member_desktop
