Everyone was friendly, and made things easy. I felt very comfortable knowing if i had questions or a problem, they were on top of it,and were not hard to get a hold of
I felt confident that Veterans United was a reputable competent lender and that we were in good hands. Everything happened as promised and I do not regret my decision to go with the lender.
I want to congratulate Mr. Kincheloe and his team on a job well done. I also want to express my gratitude for the hard work and patience.
A dictionary of new words to learn would have been helpful. but you guys got me there anywayThank you
Veterans United have demonstrated good customer service with the care they displayed throughout the whole process. The process have been less than stressful due to their great team work to check in, educate, and reassure that we are in good hands.The educational videos are a great tool to use for decision making during our home buying process.
Thank you veterans United. You guys have been absolutely wonderful to deal with. I am shocked that there is actually a company that is so professional and on top of things anymore in today’s day and age it’s a rarity that you get a company that acts so professional and follows through on what they say they’re going to do. I can’t thank you enough for helping us get the home of our dreams.
If you want a good ribeye then go to a buffet; if you want a great ribeye, go to a stake house. If you want a good lender then go to your local bank, but if you want a GREAT lender, go to Veterans United!
Veterans United personally guided us through our home buying journey. Would use them again in a heartbeat.
Not to mention the professionalism of Tom and every single member of his team I feel very unique every time I communicate with them either by phone or text message. I feel like I knew them for a long time. I think they just love what they doing. They are efficient with a very uncommonly higher level of team spirit. Tom had made his team available for me from day 1. It does not matter how many times I call in a day, they are always there to dedicate their time to respond to my inquiries.
In the future, I would suggest answering questions instead of sharing links and providing videos. The purpose of any specialist is to explain and help the individuals who don’t specialize in those topics and help them understand things. Sharing links and giving textbook answers instead of personalized responses defeats the purpose of asking questions. It could’ve been much worse, but the simple things that should’ve been followed and not missed we and at the end of the process became more of a headache even though it was something small.
Response from Veterans United
Hi Joshua, thank you for sharing this honest review. We apologize that our service did not provide the personalized experience you expected throughout the process. Your comments will help us ensure that we learn from mistakes and improve for the next customer. We value your business and hope you enjoy your new home.
It was a pleasure working with a dynamic team of individuals!
I've worked with United Vets with two mortgages and which one was made easy and quick. The last mortgage closed one week early because of the quick processing.
11 of 10! Exceptional Service! Veterans United is a truly phenomenal service! Buying a home is an extremely stressful and complicated process. VU makes the process as easy as possible, through very reliable and timely communication, with user-friendly text messaging services, mobile app, and online services. I've used other highly reputable leaders in the past, including veterans services like USAA, but Ventern United far exceeded the standard and blew away any competition. The leader team I had was exceptional and made the whole experience wonderful. I felt like I was talking with two friends who had my best interest in mind. I will never even consider another lender and would strongly encourage anyone to consider Veterans United for their home purchase.
Veterans United made buying a home easy. Getting them documents was easy. They recommended an amazing realtor in a new area. Next thing we knew it was time to close. Thank you Veterans United.
Veterans United made the entire home buying process very straight forward, efficient and simple. The My Veterans United online portal is very intuitive and simple to use for providing information to VU. Overall, the entire experience was very positive for us; we would be happy to refer Veterans United should we have the chance to do so.
All future home loans will be with Veterans United! We are grateful for their ethical work with helping us to finance our home loans!
