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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

433,889

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend

Veterans United went above and beyond to ensure I was getting all the support I needed, from having the best real estate agent to keeping me informed with the processes of buying a home and the steps I needed to take.

headshot image of James Miller

Loan Officer: James Miller

NMLS# 1374328

5 out of 5 Stars
Would Recommend

The entire team was wonderful and a pleasure to work with!

headshot image of Wendy Edde

Senior Loan Officer: Wendy Edde

NMLS# 1200036

5 out of 5 Stars
Would Recommend
headshot image of John Parker

Loan Officer: John Parker

NMLS# 996540

5 out of 5 Stars
Would Recommend
headshot image of Tiffany Wallace

Loan Officer: Tiffany Wallace

NMLS# 2674644

5 out of 5 Stars
Would Recommend

Amazing! VU is the best!

headshot image of Scott Davis

Loan Officer: Scott Davis

NMLS# 1725328

5 out of 5 Stars
Would Recommend
Photo submission from Jimmy N.

This was my first time using my veteran's benefits to buy a home and I couldn't be happier that I picked Veterans United to be my mortgage lender. Jason Bals, Megan Staszcuk, and Travis Roberts are an amazing mortgage team and we want to thank each one for their help in closing on our home. Thank you to all!

headshot image of Jason Bals

Loan Officer: Jason Bals

NMLS# 1599125

5 out of 5 Stars
Would Recommend

It was a very pleasurable experience. My wife and I appreciate the help and guidance though this whole process.
And yes I will and have told several of my vet friends about MYVU.

headshot image of Jason Bals

Loan Officer: Jason Bals

NMLS# 1599125

5 out of 5 Stars
Would Recommend
headshot image of Derek Russell

Loan Officer: Derek Russell

NMLS# 310095

4.5 out of 5 Stars
Would Recommend

Scott and his team we're great to work with. Quick response to any questions I had and were willing to pick up where I could not. I'm not the most technologically savvy person, but Scott, et al, were very helpful in streamlining and pressing forward on my process. Thanks to all and I would highly recommend using Veteran's United for any home purchase.

headshot image of Scott Beasley

Loan Officer: Scott Beasley

NMLS# 1249858

5 out of 5 Stars
Would Recommend
headshot image of Nicole Culbertson

Loan Officer: Nicole Culbertson

NMLS# 1190796

5 out of 5 Stars
Would Recommend
headshot image of Matt LaTorre

Loan Officer: Matt LaTorre

NMLS# 1054084

5 out of 5 Stars
Would Recommend

The were great communicators.

headshot image of Luke Thurman

Loan Officer: Luke Thurman

NMLS# 916543

5 out of 5 Stars
Would Recommend

Amanda, Dylan, Sarah did a Great Job and the process went smoothe, I would definitely recommend and use them again. Thank you so much for making this happen for us. Nick & Cindy

headshot image of Amanda Dusenberry

Branch Manager: Amanda Dusenberry

NMLS# 12419

5 out of 5 Stars
Would Recommend
headshot image of William Kennedy

Loan Officer: William Kennedy

NMLS# 2122775

5 out of 5 Stars
Would Recommend

Everyone was personally great and kind. The process is draining but I guess a purchase like this it would have to be. I am glad my team Tommy and Suzanne were who I got!

headshot image of Tommy Purk

Loan Officer: Tommy Purk

NMLS# 1222488

5 out of 5 Stars
Would Recommend
Photo submission from Jason D.

The entire process was the easiest and Veterans United has very friendly staff. It was nothing short of amazing how much everyone I interacted with was always there for me and my family. Made getting my dream home a reality. Eva, Jaime, and many more are part of the family now!

headshot image of Jaimie Geiger

Loan Officer: Jaimie Geiger

NMLS# 842497

5 out of 5 Stars
Would Recommend
headshot image of Jamie Hughes

Loan Officer: Jamie Hughes

NMLS# 1781663

5 out of 5 Stars
Would Recommend

Veterans United has helped us to close on our last three homes. There is a reason that we keep coming back. They treat us like family. This last closing was days before my major surgery and my husband's mother was in the hospital. I shared my stress level with the team and they went to work helping me gather the necessary documents for underwriting to relieve some of the stress. I can't say thank you enough! I'm proud to be a repeat customer.

headshot image of Chris Primmer

Loan Officer: Chris Primmer

NMLS# 1054596

5 out of 5 Stars
Would Recommend

By far the most professional group of people that I have ever worked with. Second to none. Way ahead of everyone on everything. Honestly the best experience ever. Thank you so much. Jeff and team

headshot image of Jeff Gilkerson

Loan Officer: Jeff Gilkerson

NMLS# 2407793

5 out of 5 Stars
Would Recommend

Veterans United made purchasing a home very quick and easy. They stayed on top of everything and really showed a passion for what they do. Couldn’t be happier with Veterans United!

headshot image of Kevin Schawo

Loan Officer: Kevin Schawo

NMLS# 1965904

5 out of 5 Stars
Would Recommend
headshot image of Aaron Foster

Loan Officer: Aaron Foster

NMLS# 298410

4 out of 5 Stars
Would Recommend
headshot image of Wesley Earl

Loan Officer: Wesley Earl

NMLS# 1631182

1.5 out of 5 Stars

The person we worked with us did not communicate well at all. Did not tell us any expectations of what to happen. Did not get paperwork done until 3 days before closing. It was just a real horrifying experience all the way through.

Response from Veterans United

Hey David,

I'm really sorry to hear this was your experience. Buying a home should feel exciting, not stressful or confusing—and it sounds like we missed the mark on communication and setting expectations throughout the process. That’s on us, and I truly regret that this caused so much frustration for you.

I'd like to dig into this a bit more to understand what happened and see where we dropped the ball. If you’re open to it, our Client Advocate team would really appreciate the chance to connect. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We're here Monday through Friday, 9 a.m. to 5 p.m. CST, but you're welcome to reach out anytime.

5 out of 5 Stars
Would Recommend
headshot image of Matt Landis

Loan Officer: Matt Landis

NMLS# 910611

5 out of 5 Stars
Would Recommend
headshot image of Camron Hermann

Loan Officer: Camron Hermann

NMLS# 1247956

5 out of 5 Stars
Would Recommend
Photo submission from Jackie T.

Don't be afraid to apply, everyone was great and helpful. They answered all my many questions. Thank You Veterans United. We are enjoying our new home.

headshot image of Ashley Khederian

Loan Officer: Ashley Khederian

NMLS# 1018475

5 out of 5 Stars
Would Recommend

Jodi was so helpful, knowledgeable, available and responsive. She also was a calming presence and seemed to really care. The team made the entire process easier and painless.

headshot image of Jodi Coons

Loan Officer: Jodi Coons

NMLS# 1464854

3.5 out of 5 Stars
headshot image of Greg Heins

Loan Officer: Greg Heins

NMLS# 1862552

5 out of 5 Stars
Would Recommend
headshot image of Bill Musick

Loan Officer: Bill Musick

NMLS# 820645

4 out of 5 Stars
Would Recommend
headshot image of Zane Hildreth

Loan Officer: Zane Hildreth

NMLS# 1151139

More Reviews

See all 433,889 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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