Veterans United is a great team to work with, if you need a home, they are the people to work with, hard working and dedicated to your home buying needs. A special thanks to to Felecia, Jennifer and Lisa, you all make a great team.
Honestly I had a great experience with the team.
I really appreciated Veteran United and especially Steve Schuh, my loan officer, on my journey to buy my first home. It was a very easy and pleasant process. Words are not enough to say how much I want to thank them!
Everything was great! Marcus, Haley and Dalton were awesome through the whole process. This was our second time utilizing VU. and would do it again! Communication from everyone was great and all our questions were answered. They made the home buying experience less stressful! I think the most stressful part was picking the right home. Everything else was a breeze working with the team that we had. Thank you all for the support and team work for our house buying experience!
I greatly appreciated all the help through this process. What felt overwhelming at times was made easy thanks to the team.
I will tell my friends about how easy it was to contact them all the way up to closing. They made my home buying experience amazing during a global pandemic! Through a retirement, transition to civilian from military, and loss of a grandmother, this was one thing I didn't have to worry about. My daughter and I or very happy in our new home. Thank you VU!
I had a great experience with Veterans United doing the process of buying my home. Everyone I dealt with was very professional and very knowledgeable in their field and made me feel like a priority.
Being first time homebuyers we were unsure of the process and we appreciated our team’s patience and knowledge! We couldn’t be happier with the outcome!
At first, we were very apprehensive about applying for a refinance with an internet company. After we committed, we soon found out the process was quite easy. All the documents were sent via portal. At closing, the notary came to our house . This was especially helpful during this pandemic.
This has been a really stressful experience. I feel like I’ve went through every emotion imaginable and honestly glad it’s finally over. The no communication, constant emails without calls to explain anything. I honestly feel like if I would’ve went with another lending company I would’ve closed a lot sooner with less issues that happened during the closing process.
Response from Veterans United
Hi Kamarri,
I’m so sorry to hear how stressful this process has been for you. Buying a home should feel exciting, but it sounds like this experience brought more frustration than it should have. I can only imagine how exhausting it must have been to deal with communication issues and delays—it’s not the kind of experience we want anyone to have.
That being said, I’m glad to hear that you’ve made it to the finish line, and I truly hope you can now take a deep breath and enjoy your new home. Your feedback is incredibly important to us, and we’ll be using it to make improvements to how we communicate throughout the process.
If you’d like to talk more about your experience or have any lingering concerns, our Client Advocate team is here to help. Please don’t hesitate to reach out at 1-800-212-5200 or ClientAdvocate@vu.com.
Thank you again for sharing your feedback. We’re always striving to do better.
