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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

425,893

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
1

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Showing all 425,893 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend
headshot image of Justin Mongler

Loan Officer: Justin Mongler

NMLS# 1963138

4 out of 5 Stars
Would Recommend

Only thing is I wish someone had called us to go over the loan documents in detail so we would know the info better

headshot image of Paul Grise

Loan Officer: Paul Grise

NMLS# 1855193

3.5 out of 5 Stars
Would Recommend

Brad and Tanner were great. I do have a problem with the underwriters being slightly overaggressive in their approach to EVERYTHING.

headshot image of Brad Strubel

Loan Officer: Brad Strubel

NMLS# 1392166

5 out of 5 Stars
Would Recommend
headshot image of Emmett Rogers

Loan Officer: Emmett Rogers

NMLS# 2017171

5 out of 5 Stars
Would Recommend

I cannot say enough about the the team we worked with or the process. Everything was in place to make the purchase as stress free as possible once we decided on the perfect home.

headshot image of Derek Harmon

Loan Officer: Derek Harmon

NMLS# 1894236

5 out of 5 Stars
Would Recommend
headshot image of Nicholas R. Schuster

Branch Manager: Nicholas R. Schuster

NMLS# 9616

5 out of 5 Stars
Would Recommend
headshot image of Devin Cott

Loan Officer: Devin Cott

NMLS# 1938730

2.5 out of 5 Stars

During the process I felt like I was the only one communicating to both parties (realtor and loan team). Just prior to closing there was a bunch of missed paperwork or stuff just not done or verified. I really wish it was easier and less stressful than my first purchase with you all. I will definitely consider you all in the future but that is only consider. I do thank everyone for their help but I just felt like I was only needed when there was a problem and that’s the only time I’d be able to get everything I needed to know

Response from Veterans United

Hi Cody, thank you for your open and honest feedback. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. Our hope is that your home serves you well and that our detailed explanation of the closing process has help you gain knowledge on this issue.

5 out of 5 Stars
Would Recommend
headshot image of Joshua Dugo

Loan Officer: Joshua Dugo

NMLS# 2340168

2.5 out of 5 Stars

This was our second home loan with Veterans United. Our first time with Veterans United was amazing, the second time I cannot sing their praises as much. The home loan officer that we initially worked with was amazing. However, our second time around, others were assigned to the team and the communication was very poor. The lack of appropriate communication and follow through led us to not close on time. My family had moved out of our current home and drove 19-hours across the country to our new home. During our drive across the country we learned that the loan officer had not put together the documents needed to close our account and allow us to move on to closing. Our second experience was dreadful and I would not recommend Veterans United based upon our most recent experiences with them. We are a military family preparing for a year-long deployment and they made this experience significantly more stressful than it needed to be.

Response from Veterans United

Hi Lynn, thank you for your open and honest feedback. Providing clear and effective communication is a top priority. A member of our Client Advocate team has attempted to reach you and we invite you to connect with us further. Our team will be researching your closing process to determine what our team may do in the future to help prevent a similar closing delay. Our hope is that your home serves you well and that our commitment to providing outstanding service will have a positive impact in the future.

5 out of 5 Stars
Would Recommend
headshot image of Katlin Walls

Loan Officer: Katlin Walls

NMLS# 2184822

5 out of 5 Stars
Would Recommend
headshot image of Jerry Landrey

Loan Officer: Jerry Landrey

NMLS# 1107028

5 out of 5 Stars
Would Recommend
headshot image of Jessica Pratt

Loan Officer: Jessica Pratt

NMLS# 1450320

5 out of 5 Stars
Would Recommend
headshot image of Doug Teadt

Loan Officer: Doug Teadt

NMLS# 1988906

5 out of 5 Stars
Would Recommend
headshot image of Bailey Ganz

Loan Officer: Bailey Ganz

NMLS# 1887649

5 out of 5 Stars
Would Recommend

Marlon team are on point I recommend vet and civilian to veterans united and ask for Marlon and his team

headshot image of Marlon Galbreath

Loan Officer: Marlon Galbreath

NMLS# 1329978

3.5 out of 5 Stars
Would Recommend
headshot image of Mary Dischert

Loan Officer: Mary Dischert

NMLS# 1974450

5 out of 5 Stars
Would Recommend
headshot image of Darin Jobe

Loan Officer: Darin Jobe

NMLS# 1245880

5 out of 5 Stars
Would Recommend
headshot image of Tyler O'Brien

Loan Officer: Tyler O'Brien

NMLS# 2346075

5 out of 5 Stars
Would Recommend
headshot image of Andrew Meyer

Loan Officer: Andrew Meyer

NMLS# 2170283

5 out of 5 Stars
Would Recommend

All of the Veterans United were totally PROFESSIONALS, kept my wife and I abreast at all times. Never had a stressful time when conducting business with any of the Veterans United personnel. I would DEFINITELY recommend their services to anyone! AWESOME TEAM and Job well done.

headshot image of Mike Dapkus

Branch Manager: Mike Dapkus

NMLS# 278249

5 out of 5 Stars
Would Recommend

10/10 - Would recommend!

headshot image of Hanna Schwartz

Loan Officer: Hanna Schwartz

NMLS# 2047259

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5 out of 5 Stars
Would Recommend
headshot image of Alex Aldrich

Loan Officer: Alex Aldrich

NMLS# 2049796

4 out of 5 Stars
Would Recommend
headshot image of Tony Meis

Loan Officer: Tony Meis

NMLS# 1044957

5 out of 5 Stars
Would Recommend

I was really impressed by how smooth and fast this whole process was. I must admit, I was not expecting any of that. My ex-husband and I bought a house 20 years ago, literally in 2003 (we only kept it for 3 yrs.), and the process was horrible! So, thank you for the smooth process. You all are good!

headshot image of Joseph Park

Loan Officer: Joseph Park

NMLS# 2392866

5 out of 5 Stars
Would Recommend
headshot image of Chace Tuck

Loan Officer: Chace Tuck

NMLS# 1884773

5 out of 5 Stars
Would Recommend

The whole team and veterans has made the home buying process a breeze. The best team ever.

headshot image of Robert Dycus

Loan Officer: Robert Dycus

NMLS# 1128622

5 out of 5 Stars
Would Recommend
headshot image of Jason Lacey

Loan Officer: Jason Lacey

NMLS# 1604515

4 out of 5 Stars
Would Recommend
headshot image of Evan Carmichael

Loan Officer: Evan Carmichael

NMLS# 2042445

5 out of 5 Stars
Would Recommend

Veterans United mDe the home buying process smooth, efficient, and very friendly. I would highly recommend VU to all fellow veterans looking to purchase. High praise goes out to the entire VU team!!

headshot image of Tate Unruh

Loan Officer: Tate Unruh

NMLS# 2000032

More Reviews

See all 425,893 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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