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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

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Total Customer Reviews


Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown


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Showing all 372,246 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

I would definitely recommend Veterans United to any Veteran I know that is thinking about buying a house. The most friendly and helpful n addition to Carma, Dena and Ashley were also in that awesome person that place. The three ladies I had the honor of dealing with were amazing.Thank you all very very much!!!

headshot image of Carma Bittle

Loan Officer: Carma Bittle

NMLS# 1366915

5 out of 5 Stars
Would Recommend

Kelly and Rachel were extremely helpful through this process and very pleasant to work with. I thank them both as well as the Veterans United team.

headshot image of Kelly Herigon

Loan Officer: Kelly Herigon

NMLS# 1812815

5 out of 5 Stars
Would Recommend
headshot image of Nyk Farris

Loan Officer: Nyk Farris

NMLS# 1627933

5 out of 5 Stars
Would Recommend
headshot image of Josh Capron

Loan Officer: Josh Capron

NMLS# 1232378

4 out of 5 Stars
Would Recommend
headshot image of Travis Ward

Loan Officer: Travis Ward

NMLS# 1287868

5 out of 5 Stars
Would Recommend

To whom it may concern if your thinking of getting a loan go through American united home loans they are the best in everything if you have questions they can answer them for you they know what they are doing if we ever need another loan we would go through them again if we can thank you very much love you guys and gals Wesley and Debbi Hines thank you very much have a Blessed and great day everyday

headshot image of Jonathan Beahan

Loan Officer: Jonathan Beahan

NMLS# 181325

4.5 out of 5 Stars
Would Recommend
headshot image of Joel Smith

Loan Officer: Joel Smith

NMLS# 1953567

5 out of 5 Stars
Would Recommend
headshot image of John Stockstill

Loan Officer: John Stockstill

NMLS# 1373137

4.5 out of 5 Stars
Would Recommend

Derrick, Elizabeth, Justine and the rest of the team did a great job all the way to the finish line.

headshot image of Derrick Lee

Loan Officer: Derrick Lee

NMLS# 2060655

5 out of 5 Stars
Would Recommend
headshot image of Suzanne McClain

Loan Officer: Suzanne McClain

NMLS# 459155

4.5 out of 5 Stars
Would Recommend
headshot image of Mike Giaimo

Loan Officer: Mike Giaimo

NMLS# 2020184

5 out of 5 Stars
James S. is Through the Roof!

From the bottom of my heart, thank you forever for making me a homeowner. Y'all are the G.O.A.T!

headshot image of Harris Giger

Loan Officer: Harris Giger

NMLS# 943094

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5 out of 5 Stars
Would Recommend
headshot image of Jon Abernathy

Loan Officer: Jon Abernathy

NMLS# 49695

4.5 out of 5 Stars
Would Recommend
headshot image of Marty Gaddie

Branch Manager : Marty Gaddie

NMLS# 1745992

2.5 out of 5 Stars
headshot image of Jeff Magsamen

Loan Officer: Jeff Magsamen

NMLS# 50787

5 out of 5 Stars
Would Recommend
headshot image of Aaron Laxson

Loan Officer: Aaron Laxson

NMLS# 1520715

5 out of 5 Stars
Would Recommend

The home buying process was extremely easy with the online Veterans United Website. Made it very streamlined and accessible to process all and any documents.

headshot image of Clayton Spruce

Loan Officer: Clayton Spruce

NMLS# 1207234

5 out of 5 Stars
Would Recommend

VU made this process so easy and calm. I got exactly what I wanted. Any questions were answered so I wasn’t left floundering or wondering. Everyone responded quickly. I was supported all the way.

headshot image of Ashley Khederian

Loan Officer: Ashley Khederian

NMLS# 1018475

5 out of 5 Stars
Would Recommend
headshot image of Joe Krull

Loan Officer: Joe Krull

NMLS# 1847861

5 out of 5 Stars
Would Recommend

Awesome team to work with. We closed faster than expected.

headshot image of Adam Nelson

Loan Officer: Adam Nelson

NMLS# 896939

5 out of 5 Stars
Would Recommend

I would HIGHLY recommend Veterans United Home Loans to anyone purchasing a home, especially in today's competitive real estate market. No only did VUHL process my loan in less than three weeks, the Loan Team went above and beyond, by calling the Listing Agent of the home I eventually was able to nail down, which made the difference between me getting the house and someone else getting it. Also, Veterans United Realty recommended a Realtor to me who worked seamlessly with the Loan Team making the entire process smooth (in fact it almost seemed TOO easy). Oh, and I'd like to give a shout-out to the concierge who negotiated some killer rates on cable, insurance and security).....AMAZING JOB ALL AROUND!!

headshot image of Jason Bals

Loan Officer: Jason Bals

NMLS# 1599125

4.5 out of 5 Stars
Would Recommend
headshot image of Tommy Purk

Loan Officer: Tommy Purk

NMLS# 1222488

3 out of 5 Stars
Would Recommend

Just a few things to point out.
1. Not sure if other lenders operate differently but the interest rate does NOT lock until closing day, this is terrible.
2. Doesn’t work weekends, this was a major problem for me.

Response from Veterans United

Hello Richard, thank you for letting us know more about your experience. While in general, once you are under contract the conversation about rates is on the table, often times with new constructions, that is delayed until the build is complete. We hope that many parts of the process went well for you aside from the points mentioned in your feedback. It is our goal to use your valuable feedback to seek ways to improve our service. While we do observe standard business hours, it is our goal to personalize every experience as much as possible. We would love the chance to discuss further with you and explore ways that we might improve our customer service in the future.

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5 out of 5 Stars
Would Recommend

The process was efficient and organized. The website is easy to use and submitting documents was very simple.

headshot image of Jake Force

Loan Officer: Jake Force

NMLS# 1040763

5 out of 5 Stars
Would Recommend
headshot image of Clint Lanier

Loan Officer: Clint Lanier

NMLS# 2042380

5 out of 5 Stars
Would Recommend
headshot image of Nick Bruno

Loan Officer: Nick Bruno

NMLS# 2024186

5 out of 5 Stars
Would Recommend

Addie now has a special place in my heart for all her hard work and for putting up with my constant questions. Bless you!

headshot image of Shane Lowe

Loan Officer: Shane Lowe

NMLS# 1123167

5 out of 5 Stars
Would Recommend

The loan team is very knowledgeable with loan process and is very friendly, at no time do you feel wondering about anything. Veterans United is very personable with the Veterans needs and always looks out for your best interest.

headshot image of Rob Hegstrom

Loan Officer: Rob Hegstrom

NMLS# 611459

5 out of 5 Stars
Would Recommend

Rick and his team were outstanding,,,Underwriting could use some help dragging on with additional questions ignoring the fact that I'm a disabled veteran, have purchased and/or refinanced 6 homes through VA, and have a FICO score of over 820. I can see if you are a first-time buyer or have an average FICO score, but some of the questions on the to-do list seemed inappropriate to me. I understand they have a job to-do, but I think they went overboard asking for information that was readily available in other formats that I previously submitted.

headshot image of Rick Bridgman

Loan Officer: Rick Bridgman

NMLS# 98981

5 out of 5 Stars
Would Recommend
headshot image of Colin Park

Loan Officer: Colin Park

NMLS# 1045574

5 out of 5 Stars
Would Recommend

The origination fee at VU is my only gripe. It was explained that because everything was done in house was justification for higher cost. Usually, cutting out the middle man reduces cost. Just a thought.

headshot image of Aaron Swanner

Loan Officer: Aaron Swanner

NMLS# 1533682

More Reviews

See all 372,246 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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