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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

383,641

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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2
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5 out of 5 Stars
Would Recommend
headshot image of Alex Herbel

Loan Officer: Alex Herbel

NMLS# 182159

5 out of 5 Stars
Would Recommend
headshot image of Tyler Oakley

Loan Officer: Tyler Oakley

NMLS# 2000329

5 out of 5 Stars
Would Recommend
headshot image of Michael Pitts

Loan Officer: Michael Pitts

NMLS# 583598

5 out of 5 Stars
Would Recommend
headshot image of Chris Primmer

Loan Officer: Chris Primmer

NMLS# 1054596

5 out of 5 Stars
Would Recommend
headshot image of Emily Hunkins

Loan Officer: Emily Hunkins

NMLS# 2162042

5 out of 5 Stars
Would Recommend

Great experience! I had to work a few things out on my credit report, which I was able to fix within a month. They worked with me and saw big picture and didn’t turn me away. Once my score reached what I needed the rest was a very smooth process. Great team members, that are in your corner from start to finish. I would highly recommend.

headshot image of Craig Brumfield

Loan Officer: Craig Brumfield

NMLS# 857001

5 out of 5 Stars
Would Recommend

Josh and his team were the best i have ever dealt with. They made my home buying process very simple and i was able to do everything from my phone. The only time i physically had to sign papers was for closing

headshot image of Josh Hulen

Loan Officer: Josh Hulen

NMLS# 1925263

0.5 out of 5 Stars

All in all, with my experience of Veterans United from start to finish I now believe it's nothing more than a sales gimmick and a home loan Mill that cranks them out and pushes as many additional sales through them as possible for things like security insurance so they can get kickbacks, and then as soon as you close they will sell that loan so they get to collect their higher than average lender fees, raising closing cost, just to push you off to another lender right after closing. After my experience and everything I have learned and when comparing my experience of that of friends and family who purchased houses with significantly less stress, if I ever need a home loan again I will go through my bank or a local lender. I would not recommend Veterans United to anyone I know, and I will actively tell people to stay away. While I'm glad that I am in my new home and settled, the entire process was so stressful because of Veterans United and its Affiliates we could not even enjoy the process of buying a home until 2 or 3 days after closing.

Response from Veterans United

Bobby,

Thank you for letting us serve you and for this feedback. This isn't at all how we want any Veteran to feel. I'm so sorry for the stress we caused during your purchase and that you were left feeling this way. I caught up with Josh on our Client Advocate team and hope he was able to help and address all your questions and concerns. Sharing your experience gives us valuable insight that helps us find new ways to improve where we fall short. If there's anything else at all, please don't hesitate to reach back directly.

Sincerely,
Kendra, Client Relations

5 out of 5 Stars
Would Recommend
headshot image of Daniel Kliethermes

Loan Officer: Daniel Kliethermes

NMLS# 996807

5 out of 5 Stars
Would Recommend
headshot image of Max Carratura

Loan Officer: Max Carratura

NMLS# 388818

4.5 out of 5 Stars
Would Recommend

I would highly recommend the team at Veterans United here in Tampa Bay, Florida. They were with me from the time I contacted them almost two years ago until I obtained a property to make an offer on. Even after that they were there to answer any questions that I or we had along the way. Cindy and her team were an absolute pleasure to work with and had my back throughout the whole process. Veterans United made me a homeowner and they can do it for you too.

headshot image of Cindy Tolster

Branch Manager: Cindy Tolster

NMLS# 455905

0.5 out of 5 Stars

Response from Veterans United

Hey Maurice,

Thanks for your feedback. I'm sorry to see your experience didn't quite meet your expectations and we'd like to learn more. Our Client Advocate team has attempted to reach out to discuss how things went and learn how we can improve on where we fell short.

We hope to hear from you soon and wish you well just the same.

Sincerely,
Kendra, Client Relations

5 out of 5 Stars
Would Recommend
headshot image of Hannah Wansing

Loan Officer: Hannah Wansing

NMLS# 1145297

5 out of 5 Stars
Would Recommend
headshot image of Max Carratura

Loan Officer: Max Carratura

NMLS# 388818

5 out of 5 Stars
Would Recommend

My home buying journey was professional, painless and beautiful. My VU team answered questions when I needed and prepared me every step of the way right to the very end!! I will definitely recommend to my fellow Subordinates and friends!

headshot image of Whitney Brown

Loan Officer: Whitney Brown

NMLS# 1122765

5 out of 5 Stars
Would Recommend
headshot image of Asli Wissmann

Loan Officer: Asli Wissmann

NMLS# 1525083

5 out of 5 Stars
Would Recommend

10/10 would recommend to all Service Members and Veterans!

headshot image of Michael Jones

Loan Officer: Michael Jones

NMLS# 1629215

5 out of 5 Stars
Would Recommend
headshot image of Trey Barrow

Loan Officer: Trey Barrow

NMLS# 2091070

5 out of 5 Stars
Would Recommend
headshot image of Josie Weishaar

Loan Officer: Josie Weishaar

NMLS# 2030448

5 out of 5 Stars
Would Recommend
headshot image of Alice Schneider

Branch Manager: Alice Schneider

NMLS# 252027

5 out of 5 Stars
Would Recommend

Veterans United is a great place to manage your home buying experience, highly recommended.

headshot image of Mason Maddox

Loan Officer: Mason Maddox

NMLS# 314123

5 out of 5 Stars
Would Recommend

Blair was great too and the whole staff made me feel that my loan was the most important thing to them .

headshot image of Ryan Trotter

Loan Officer: Ryan Trotter

NMLS# 2137396

5 out of 5 Stars
Would Recommend
headshot image of Justin Mongler

Loan Officer: Justin Mongler

NMLS# 1963138

5 out of 5 Stars
Would Recommend

Veterans United provided me with a thorough explanation of the home-buying process as well as friendly and courteous service. The fact that everything involving the closing on our house being accomplished long distance was not a problem at all. This company seems to have an extensive network of realtors and others involved in the home buying process that I believe would work well for any veteran no matter what state you live in. As a surviving spouse of a veteran buying a home on my own for the first time utilizing a VA loan, I was very pleased with the services I received. No question I asked ever seemed like a “dumb” question:-)! I was always treated with courtesy and respect. Very professional, patriotic, group of people dedicated to providing the best service to our veterans and their families 👍

headshot image of Alberto Barba

Loan Officer: Alberto Barba

NMLS# 47902

0.5 out of 5 Stars

Good luck

Response from Veterans United

Michael,

Thanks for sharing your feedback. I'm sorry your experience fell short somewhere along the way here and we'd like to learn more. Our Client Advocate team is available to further discuss how things went so we can follow up with the appropriate teams as needed. Your feedback helps us find new ways to improve the homebuying experience we deliver to Veterans in the future.

We hope to hear from you soon and wish you well just the same.

Sincerely,
Kendra, Client Relations

3.5 out of 5 Stars
Would Recommend

Although we had felt overwhelmed throughout the process veterans united showed us the confidence we needed in order to keep pushing through! We did it! We bought a house, thanks to Bert with Veterans United!

headshot image of Bert Shaw

Loan Officer: Bert Shaw

NMLS# 1990203

5 out of 5 Stars
Would Recommend

They are ready to get you a home. Always ready to work with you. Always!!!

headshot image of Alice Schneider

Branch Manager: Alice Schneider

NMLS# 252027

5 out of 5 Stars
Would Recommend
headshot image of Taylor Deppe

Loan Officer: Taylor Deppe

NMLS# 1055205

5 out of 5 Stars
Would Recommend
headshot image of Shawn Hall

Loan Officer: Shawn Hall

NMLS# 1810151

5 out of 5 Stars
Would Recommend

Veterans United gave us the best home buying experience ever. They make the process a walk in the park. YOU CAN'T GO WRONG WITH VETERANS UNITED

headshot image of Justin Phillips

Loan Officer: Justin Phillips

NMLS# 1803468

More Reviews

See all 383,641 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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