Working with Jared Cruz and his team was a wonderful experience! Jared was amazing throughout the entire process, and I truly appreciate all the help, support, and guidance he and the team provided. They made everything feel so much easier, and I couldn’t be happier with the service I received. I’m very satisfied and grateful to have worked with such a great team. I highly recommend Jared and his team to anyone looking for a great loan officer!
I’m so grateful I chose Veterans United for my homebuying journey! Buying a home can feel overwhelming, but having a team there to answer questions and help navigate each step made such a difference. I appreciated their patience, communication, and dedication throughout the process. As a veteran, it means a lot to feel supported during such a big milestone. Thank you for helping me reach this exciting new chapter! I would absolutely recommend Veterans United to other veterans looking to purchase a home.
I would recommend Veterans United one thousand percent and then some. They were so communicative throughout the entire process. Never once did I feel as though I did not understand what was happening or lost. Any questions that I did have, they answered and were extremely patient. The entire VU team was professional, friendly, and knowledgeable. It made me feel as though this was not my first time buying a home because it felt so natural. I was afraid the process would be long, hard, and maybe someone would pull the wool over my eyes. But the transparency of the VU team made all those fears go away. They truly are in this for the right reasons and it shows. They helped me and my family purchase our first home in less than a month and we are forever grateful and blessed!
"Huge shoutout to the team at Veterans United!! They made the entire mortgage process so simple and quick. Communication was always on point—fast response times, clear explanations, and zero hassle. It made a huge difference, and I’m so grateful for their help!"
Adam and Dan were amazing
Very professional, patience, and helpful thru a difficult 11 month new construction putrchase. Thank you so much Ken and Jenny
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This was our first time getting a home and Veterans United were beyond perfect. Always picked up the phone or messaged back without delay.The team also ensured to check up on us often and made the home buying process seem easy. If you’re a veteran and buying a home for the first time or the 100th time, these are the people to trust and get you squared away!
Working with Brice at Veterans United was an absolute blessing. As a first-time homebuyer navigating this journey on my own after divorce, I was honestly nervous about the process—but Brice made everything feel manageable and even exciting. He was incredibly kind, knowledgeable, patient, and truly a steady guide through every step.What stood out most was how attentive and supportive he was—not just with me, but with making sure my daughter and I felt confident and cared for the entire way. Thanks to Brice, we’re now in our beautiful new home, living the American dream once again.If you're looking for a lender who is organized, trustworthy, and genuinely invested in your success, I can't recommend Veterans United—or Brice—highly enough!
Veterans United absolutely is the worst ever. They are not veteran affiliated, nor do they back veterans. They are simply a bunch of incompetent fools trying to justify their existence. Their communication, professionalism and customer service is the worst in the business. No one should ever do business with this organization. It is no wonder their is a class action law suit against them. What a world class bunch of losers and out right horrible human beings. Don't fall for these con artist. I would rather deal with loan sharks in a back ally than deal with these morons.
Response from Veterans United
Hi Richard,
I'm sorry to hear your experience with Veterans United has left you feeling this strongly. I understand how frustrating it can be when communication and service fall short of your expectations, especially when you're trusting a company with something as important as home financing. Supporting Veterans is something I take seriously, and it's disappointing to hear we've left you with such a negative impression. I'd appreciate the opportunity to better understand what happened and discuss your concerns. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Working with Reed and the Team at Veterans United was exciting and a delight to have a group of top-notch professionals working toward one common goal-our homeownership.Never were there days of frustration or uncertainty working with this amazing team, who often anticipated our needs with a ready solution and found everyone always attentive providing excellent customer service with each interaction.The Veterans United Team was Magnificent!Thanks again for assisting us becoming homeowners.
I had a great home-buying experience with Veterans United. Colin and his team were excellent to work with from start to finish. They were professional, helpful, and made the entire process smooth and stress-free. I really appreciated their communication, support, and willingness to help along the way. Buying a home can be overwhelming, but Colin and his team made it a great experience. I would highly recommend Veterans United to anyone looking to purchase a home. Thanks again to Colin and the entire team for making the process such a positive experience!
Both Drew and Cori were gems to work with. Very responsive to questions, which we had many!! Would 100% recommend to veterans!
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