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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
469,085 reviews
629 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Caring Easy Supportive Linda J., Marines
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Trustworthy Knowledgeable Streamlined Dan S., Air Force
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Clear Responsive Experts Tony D., Army
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 469,085 unfiltered reviews

Starting on Page 20 of 15,637. Return to Page 1

5 out of 5 Stars
headshot image of Chase Lyles

Loan Officer: Chase Lyles

NMLS# 2029622

5 out of 5 Stars
headshot image of Brent Kumorowski

Senior Loan Officer: Brent Kumorowski

NMLS# 2649672

5 out of 5 Stars

The loan team from Nick, Toby, Josh, everyone that worked hard for me for a home loan I truly thankyou.-Sincerely a Hardworking Single, Airforce Mom with a Dream to continue to Succeed In world like today🥹🥹🥹

headshot image of Toby Clifton

Loan Officer: Toby Clifton

NMLS# 1996257

5 out of 5 Stars
headshot image of Kyle Rutkoski

Senior Loan Officer: Kyle Rutkoski

NMLS# 1450360

5 out of 5 Stars

Here's a polished version that keeps your personal experience while making it more compelling and professional:As a veteran who spent over a year trying to buy a home, I am incredibly grateful that I found Kyle and Elissa at Veterans Home Loan United.Before working with Veterans Home Loan United, I was with another lender that simply didn't demonstrate the same level of professionalism, work ethic, or integrity. The difference was clear from day one.Elissa handled every request promptly and efficiently. She stayed on top of every detail, consistently followed up with all third parties, and often began working on new tasks within minutes of our conversations. Her responsiveness and dedication made a stressful process feel manageable.Kyle was always accessible, patient, and willing to take the time to explain every step of the loan process. He made sure I understood my options and never made me feel rushed or overlooked.Buying a home can be overwhelming, especially after a long journey, but Kyle and Elissa went above and beyond to make it happen. Thanks to the entire team at Veterans Home Loan United—especially Elissa and Kyle—I am finally living in my dream home.I highly recommend Veterans Home Loan United to any veteran looking for a lender that truly cares about its clients and is committed to helping them achieve homeownership.

headshot image of Kyle Rutkoski

Senior Loan Officer: Kyle Rutkoski

NMLS# 1450360

5 out of 5 Stars
Photo submission from Jonathan M.

As a first time home buyer, I went through a rollercoaster of emotions throughout this process. Lance Hopper and his team went out of their way to make sure I knew what to expect through the process. I even had a family emergency during this process that put things on pause. The first thing that Lance said to me was take care of family and we'll still be here. Throughout this process, I did not just feel like another number with Veterans United. As a Marine, I have always had a mentality of "get things done"....but with Veterans United, they made sure I was prepared for the whole process.

headshot image of Lance Hopper

Loan Officer: Lance Hopper

NMLS# 1469035

5 out of 5 Stars
headshot image of James E. Walrod

Loan Officer: James E. Walrod

NMLS# 260324

5 out of 5 Stars
headshot image of Derek Harmon

Loan Officer: Derek Harmon

NMLS# 1894236

3 out of 5 Stars

The closing costs leading up to the closing date kept fluctuating from a significant number to something more manageable. It almost made me back out of the deal due to how night it was.

Response from Veterans United

Hi George,

Thank you for sharing your feedback. I'm sorry the changing closing costs made the process so stressful and nearly caused you to walk away from your home purchase. I understand how frustrating that uncertainty can be. I'd appreciate the opportunity to learn more about your experience. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and we'll typically respond the next business day if you contact us after hours.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars

This was my second time working with Dustin, and he was just as great as the first. He kept me informed every step of the way, was always quick to answer my questions, and took the time to explain everything so I felt comfortable throughout the process.
The rest of the team was just as helpful. Victoria, my Home Buying Concierge, made sure I had everything I needed to get settled, including helping with utilities and other resources. Becca was also great and made the whole process feel smooth from start to finish. I really appreciate everything the Veterans United team did and would definitely recommend them!

headshot image of Dustin Johnson

Loan Officer: Dustin Johnson

NMLS# 1927297

5 out of 5 Stars
headshot image of Ryan Kawelaske

Loan Officer: Ryan Kawelaske

NMLS# 1698477

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5 out of 5 Stars
headshot image of Chris Campbell

Loan Officer: Chris Campbell

NMLS# 1604496

5 out of 5 Stars

Andrew made the process extremely easy. He was there for us every step of the way and was able to reassure us always when nerves began to creep in.

headshot image of Andrew Dorris

Loan Officer: Andrew Dorris

NMLS# 2812450

5 out of 5 Stars
headshot image of Matthew Istwan

Loan Officer: Matthew Istwan

NMLS# 1565050

5 out of 5 Stars

I wanted to give an shoutout to Amanda at Veterans United. She was absolutely outstanding throughout our entire home buying process. She went above and beyond to make sure we understood every step of the loan process, answered all of our questions with patience, and made what could have been a stressful experience feel smooth and straightforward. She is incredibly knowledgeable, professional, and genuinely cares about her clients.A special thank you to her son, Dylan, who was also extremely helpful throughout the process. Together, they made an amazing team and were always there when we needed guidance or reassurance.I highly recommend Amanda and Veterans United to anyone looking to buy a home. If you want someone who is honest, responsive, and truly invested in helping you succeed, Amanda is the person to call. Thank you both for making our dream of homeownership a reality!

headshot image of Amanda Dusenberry

Branch Manager: Amanda Dusenberry

NMLS# 12419

5 out of 5 Stars
headshot image of Jeffery O'Connor

Loan Officer: Jeffery O'Connor

NMLS# 2755210

5 out of 5 Stars
Photo submission from Jeremy L.

Home buying can be stressful especially when you’re juggling regular life with a bunch of kids. Understanding the lending process let alone a VA Loan was a lot of work (for me). Veterans United made the process simple and my loan officer, Rachel was outstanding! Made the process simple. Clearly communicated every step of the way. And fought for our best interests when the seller was committed to their own best interests. I’d recommend Rachel and Veterans United in a heartbeat.

headshot image of Rachel Gruber

Loan Officer: Rachel Gruber

NMLS# 1482523

5 out of 5 Stars
headshot image of Sam Brown

Loan Officer: Sam Brown

NMLS# 1601606

5 out of 5 Stars

Ellis Carter and the entire team at Veterans United Loans made my home-buying experience pleasant and far less stressful. This is my third home purchase—and hopefully my last. Moving and packing can be extremely taxing, especially for an elderly person, but I felt supported throughout the entire process. Although I am exhausted, I am also excited. Every team member helped me with care and professionalism throughout this journey. I have no regrets; in fact, I am truly delighted to have worked closely with Ellis Carter and VA loan associates.

headshot image of Ellis Carter

Loan Officer: Ellis Carter

NMLS# 2452369

5 out of 5 Stars
headshot image of Holly Ray

Loan Officer: Holly Ray

NMLS# 1992719

5 out of 5 Stars

Walked me through the process every step of the way, working with me even as I was coming back from overseas. Absolute pleasure working with VU

headshot image of Tim Langdon

Loan Officer: Tim Langdon

NMLS# 610467

5 out of 5 Stars
headshot image of Ryan Davis

Loan Officer: Ryan Davis

NMLS# 1964656

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Experience first-hand why 374,147 homeowners give us a perfect score!

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5 out of 5 Stars

I had no problems, and was kept up to date throughout the process!

headshot image of Tim Spears

Branch Manager: Tim Spears

NMLS# 1191068

5 out of 5 Stars
headshot image of Colin Park

Loan Officer: Colin Park

NMLS# 1045574

5 out of 5 Stars

The entire staff is amazing my entire process was seemless and stress free

headshot image of Kris Ball

Loan Officer: Kris Ball

NMLS# 1373481

5 out of 5 Stars
headshot image of Tim Glover

Loan Officer: Tim Glover

NMLS# 2122534

5 out of 5 Stars

N/A

headshot image of Eric Wetz

Loan Officer: Eric Wetz

NMLS# 1842871

5 out of 5 Stars
Photo submission from Dennis M.

IMHO, I would employ others to take advantage of this Company. I couldn't be more satisfied. It was like ordering a full meal from soup to nuts and walking away very satisfied. Thanks to all of you concerned.
Dennis Maxwell.

headshot image of Chris Lunn

Loan Officer: Chris Lunn

NMLS# 142895

5 out of 5 Stars
headshot image of Clayton Meldi

Loan Officer: Clayton Meldi

NMLS# 1564820

5 out of 5 Stars

I was kept informed from start to finish. Whenever I had a question, I received an answer right away.

headshot image of Michaela McDonald

Loan Officer: Michaela McDonald

NMLS# 2798792

5 out of 5 Stars

My team made the whole process feel very easy and smooth. They all are very helpful and willing to go above and beyond with making me feel like I had there support 100% of the time.

headshot image of Tyler Oakley

Loan Officer: Tyler Oakley

NMLS# 2000329

5 out of 5 Stars
headshot image of Alex Dickherber

Loan Officer: Alex Dickherber

NMLS# 2070297

5 out of 5 Stars

Kris and his team was absolutely amazing .We can’t thank them enough for what they did for our family .They went above and beyond making sure we were taken care of .If you are a veteran looking to buy a home I would highly recommend Kris and his team.

headshot image of Kris Ball

Loan Officer: Kris Ball

NMLS# 1373481

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