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Veterans United Reviews

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4.8 out of 5
Average Customer Satisfaction Rating
464,328 reviews
781 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 464,328 unfiltered reviews

Starting on Page 20 of 15,478. Return to Page 1

3 out of 5 Stars

Wanted to much information on personal accounts. Was never called or updated on our loan officer leaving or moved up in the company. I felt very stressed during the whole process. Will never use my va loan again.

Response from Veterans United

Hi Robert,

I’m sorry to hear this process left you feeling so stressed. We understand that purchasing a home can require a lot of documentation, but our goal should always be to help make that process feel clear and manageable rather than overwhelming.

I also apologize that you were not updated regarding the changes with your loan officer. Consistent communication is an important part of the experience, and I understand how frustrating it can be to feel out of the loop during such a major purchase.

We appreciate you taking the time to share your feedback, as it helps us identify areas where we can improve. If you’d like to discuss your experience further, please feel free to reconnect with our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars
headshot image of Hanna Schwartz

Loan Officer: Hanna Schwartz

NMLS# 2047259

5 out of 5 Stars

Alec and his team were knowledgeable, professional and fast in responding to of all my concerns. Thank you.

headshot image of Alec Garbs

Loan Officer: Alec Garbs

NMLS# 2080039

4.5 out of 5 Stars
headshot image of Timothy Wuest

Loan Officer: Timothy Wuest

NMLS# 1009949

5 out of 5 Stars
headshot image of Billy Jones

Loan Officer: Billy Jones

NMLS# 1599020

5 out of 5 Stars
Photo submission from Chandra D.

Nick made me feel so safe going through this process. I have trust issues and I can be pretty pessimistic about things, but Nick was wonderful in explaining everything to me, giving me updates on the process at every stage. He really listened to my concerns and focused on allaying them. He was also very proactive preemptive, bringing up questions that I had but hadn’t been able to formulate and verbalize yet. He was kind and approachable without being the overly enthusiastic, over bearing “salesman” type. I could let my guard down.

headshot image of Nick Holman

Loan Officer: Nick Holman

NMLS# 1052289

4 out of 5 Stars
headshot image of Greg Wiele

Loan Officer: Greg Wiele

NMLS# 1374334

4.5 out of 5 Stars
headshot image of Trey Barrow

Loan Officer: Trey Barrow

NMLS# 2091070

5 out of 5 Stars
headshot image of Blake Thompson

Loan Officer: Blake Thompson

NMLS# 2345679

5 out of 5 Stars

I thought the entire process was excellent and each team member was very helpful and accommodating from start to finish. I believe in bundling products and Veterans United hit a home run for my wife and I - Thank You

headshot image of Sam Brown

Loan Officer: Sam Brown

NMLS# 1601606

5 out of 5 Stars
headshot image of Steve Schuh

Loan Officer: Steve Schuh

NMLS# 1638494

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5 out of 5 Stars
headshot image of Eric Marcille

Loan Officer: Eric Marcille

NMLS# 1435911

5 out of 5 Stars
headshot image of Steve Kincheloe

Loan Officer: Steve Kincheloe

NMLS# 328305

5 out of 5 Stars

I originally thought the process was going to be difficult. The whole team that worked with me was great. I will definitely recommend Veterans United to any veteran I meet who is looking to buy a new home.

headshot image of Dustin Floyd

Loan Officer: Dustin Floyd

NMLS# 2792198

5 out of 5 Stars

Mr.Chris was awesome, the whole team

headshot image of Chris Coloni

Loan Officer: Chris Coloni

NMLS# 2609117

5 out of 5 Stars

You guy where outstanding i had zero issues during the whole processing

headshot image of Sarah Sauro

Loan Officer: Sarah Sauro

NMLS# 715700

5 out of 5 Stars
Photo submission from Anne T.

I won't work with anyone else.

headshot image of Nick Holman

Loan Officer: Nick Holman

NMLS# 1052289

5 out of 5 Stars
headshot image of Michelle Westbrook

Loan Officer: Michelle Westbrook

NMLS# 1973185

5 out of 5 Stars
headshot image of Bert Shaw

Loan Officer: Bert Shaw

NMLS# 1990203

5 out of 5 Stars

Michael was outstanding. It was our first time buying. Both him and his team were attentive and able to answer any questions readily. We had issues with the title company an hour prior to closing and Michael was able to fix it so we were able to close on our first home!

headshot image of Michael Jones

Loan Officer: Michael Jones

NMLS# 1629215

5 out of 5 Stars
headshot image of Alberto Barba

Loan Officer: Alberto Barba

NMLS# 47902

5 out of 5 Stars

Josh and Matthew, I just wanted to thank you guys for all of your hard work and dedication keeping the best interest of the veteran. Both of you deserve a 10 for your continued efforts fighting for the Veteran to have a place to live. Josh went over and beyond with helping and assisting me and should be in favor of a promotion. Matthew the same very professional and should be rewarded for your services to disabled Veterans. Josh and Matthew both need a raise a paid vacation and a promotion! I can’t say enough about Josh because we need more people like him. Years ago I was homeless living in a hotel. Josh was working back then to get me qualified. Time goes by my situation gets even worse but Josh stayed in contact and never stopped fighting. It had really gotten down bad for me at one point I had all ready given up and was tired of living. Then one day Josh called me and said let’s get you off the street and into a house.

headshot image of Joshua Dugo

Loan Officer: Joshua Dugo

NMLS# 2340168

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5 out of 5 Stars
headshot image of Jon Tempelmeier

Loan Officer: Jon Tempelmeier

NMLS# 2363775

5 out of 5 Stars
headshot image of Roderick Vales

Loan Officer: Roderick Vales

NMLS# 2758010

5 out of 5 Stars

Veterans United made securing my home loan incredibly smooth and stress-free. At 67 years old, I was concerned about the process but their team handled everything with professionalism and efficiency from start to finish.The entire loan process was quick and straightforward — much faster than I expected. Lily and Brittney were outstanding; they were responsive, patient, and truly helped guide me through every step. The whole team was fantastic and made me feel supported as a veteran the entire time.I highly recommend Veterans United to any veteran looking to buy a home. They truly deliver excellent service!

headshot image of Lily Farnen

Loan Officer: Lily Farnen

NMLS# 1912630

5 out of 5 Stars

My team at VU was absolutely outstanding!!! Made like easy with the app and the “Todo’s”. Any veteran or family member able to utilize the VA, my suggestion would be Veterans United!

headshot image of Jon Ouk

Loan Officer: Jon Ouk

NMLS# 1723683

5 out of 5 Stars
headshot image of Megan Martin

Loan Officer: Megan Martin

NMLS# 2741062

5 out of 5 Stars
Photo submission from Sarah M.

Our experience with Tommy Purk was nothing short of fantastic. My fiancé and I cannot fully begin to express our gratitude for his and Thomas Sutton’s services. Tommy and Thomas managed to exceed all of our expectations and are truly rare gems in this field. It’s not often that you work with a loan team only to feel like great friends by the end of it.

One of Tommy’s absolute standout qualities is his ability to problem-solve. He quickly and creatively addressed several unavoidable setbacks during our home-buying process. If it weren’t for his out-of-the-box thinking, bias for action, and adaptability, I truly don’t think we could have closed as quickly or smoothly. Tommy was extremely dedicated to helping us overcome our unique obstacles. Tommy enthusiastically rose to every challenge, a highly valuable trait for a Loan Officer and something that sets him apart from most others in the industry.

On top of that: Tommy’s regular communication, expertise on ALL loan types, and patience were all top notch, A+.
He truly goes above and beyond for his clients.

Thank you to Tommy and Thomas (who was equally amazing to work with) for your unwavering support and help getting us into our dream house! We will definitely be using Tommy and his team in the future and referring all of our friends and family to them.

headshot image of Tommy Purk

Loan Officer: Tommy Purk

NMLS# 1222488

5 out of 5 Stars
headshot image of Jennifer Candler

Loan Officer: Jennifer Candler

NMLS# 710607

5 out of 5 Stars
headshot image of Nichole Barber

Senior Loan Officer: Nichole Barber

NMLS# 1275878

5 out of 5 Stars
headshot image of Dustin Johnson

Loan Officer: Dustin Johnson

NMLS# 1927297

5 out of 5 Stars
headshot image of Michael Matteson

Loan Officer: Michael Matteson

NMLS# 2756522

5 out of 5 Stars

Brice and his Veterans United team went above and beyond our expectations. It has been about 20 years since we have purchased a home and Brice's team has definitely been the gold star standard.

headshot image of Brice Mueller

Loan Officer: Brice Mueller

NMLS# 1909618

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