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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
462,521 reviews
726 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Caring Easy Supportive Linda J., Marines
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Trustworthy Knowledgeable Streamlined Dan S., Air Force
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Clear Responsive Experts Tony D., Army
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 462,521 unfiltered reviews

Starting on Page 20 of 15,418. Return to Page 1

5 out of 5 Stars

It was a very easy, to the point process. They streamlined everything and connected us to everybody we needed to be in touch with to get the sale done.

headshot image of Robert Weide

Loan Officer : Robert Weide

NMLS# 1291976

5 out of 5 Stars

I appreciated all the support from the entire team both before my purchase and after as well.

headshot image of Alex Brayfield

Loan Officer: Alex Brayfield

NMLS# 2682627

5 out of 5 Stars
headshot image of Blake Crutchfield

Loan Officer: Blake Crutchfield

NMLS# 1464153

5 out of 5 Stars
headshot image of Jordan Showalter

Loan Officer: Jordan Showalter

NMLS# 1990172

5 out of 5 Stars

Wonderful service - best loan team we’ve worked with!

headshot image of Hannah Rohrbough

Loan Officer: Hannah Rohrbough

NMLS# 1884776

5 out of 5 Stars
Photo submission from Sarah M.

Our experience with Tommy Purk was nothing short of fantastic. My fiancé and I cannot fully begin to express our gratitude for his and Thomas Sutton’s services. Tommy and Thomas managed to exceed all of our expectations and are truly rare gems in this field. It’s not often that you work with a loan team only to feel like great friends by the end of it.

One of Tommy’s absolute standout qualities is his ability to problem-solve. He quickly and creatively addressed several unavoidable setbacks during our home-buying process. If it weren’t for his out-of-the-box thinking, bias for action, and adaptability, I truly don’t think we could have closed as quickly or smoothly. Tommy was extremely dedicated to helping us overcome our unique obstacles. Tommy enthusiastically rose to every challenge, a highly valuable trait for a Loan Officer and something that sets him apart from most others in the industry.

On top of that: Tommy’s regular communication, expertise on ALL loan types, and patience were all top notch, A+.
He truly goes above and beyond for his clients.

Thank you to Tommy and Thomas (who was equally amazing to work with) for your unwavering support and help getting us into our dream house! We will definitely be using Tommy and his team in the future and referring all of our friends and family to them.

headshot image of Tommy Purk

Loan Officer: Tommy Purk

NMLS# 1222488

5 out of 5 Stars

We had an absolutely outstanding experience with Veterans United Home Loans from start to finish. As first-time homebuyers, we expected the process to be stressful and confusing, but they made everything smooth, fast, and incredibly organized.The communication was top-notch the entire way through. We always had someone available to answer questions, explain the next steps, and keep us updated. It never felt like we were left wondering what was going on. Every person we worked with was professional, responsive, and genuinely cared about helping us succeed.What impressed us most was how efficiently they handled everything. Not only did they keep the process moving, they actually got us to closing THREE WEEKS EARLY. That kind of dedication and teamwork is hard to find.If you’re looking for a lender that communicates well, works quickly, and truly supports veterans and homebuyers throughout the entire process, we cannot recommend Veterans United highly enough. They exceeded every expectation we had.

headshot image of Matthew Lucas

Loan Officer: Matthew Lucas

NMLS# 1027457

5 out of 5 Stars
headshot image of Brock Rohler

Loan Officer: Brock Rohler

NMLS# 2511319

5 out of 5 Stars
headshot image of Derek Russell

Loan Officer: Derek Russell

NMLS# 310095

5 out of 5 Stars
headshot image of Dan Davis

Loan Officer: Dan Davis

NMLS# 59622

5 out of 5 Stars

Made process easier than any service member or vet would have thought off.

headshot image of Shane Ward

Loan Officer: Shane Ward

NMLS# 1075204

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5 out of 5 Stars
headshot image of Haley Smith

Loan Officer: Haley Smith

NMLS# 1944751

5 out of 5 Stars
headshot image of Wes Dyer

Loan Officer: Wes Dyer

NMLS# 1945043

5 out of 5 Stars
headshot image of David Fields

Loan Officer: David Fields

NMLS# 2440775

5 out of 5 Stars

The process could not been any easier

headshot image of Whitney Brown

Loan Officer: Whitney Brown

NMLS# 1122765

5 out of 5 Stars
headshot image of Matthew Eichenberger

Loan Officer: Matthew Eichenberger

NMLS# 369949

5 out of 5 Stars

Please share my "private sout out"
On your review page, as it truly expresses how we feel.
Absolutely a problem free and wonderful experience for sure!

headshot image of Emmy Fry

Loan Officer: Emmy Fry

NMLS# 2341610

5 out of 5 Stars
headshot image of Kenny Scheer

Loan Officer: Kenny Scheer

NMLS# 2253513

2.5 out of 5 Stars

Vince was great. He single-handedly kept this deal alive.

Response from Veterans United

Hey Jerri,

Thank you for sharing this. I’m so glad to hear Vince made such a positive impact throughout your homebuying experience. Having someone dependable, responsive, and committed to helping you through the process can make all the difference, and I’ll be sure your kind words are shared with him and the team.

If there was anything we could have done to make your experience better, I’d appreciate the chance to learn more. You can reach me directly at 1-800-212-5200 or ClientAdvocate@vu.com. Our Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received after hours are typically returned the next business day.

Congratulations on your home, and thank you again for choosing Veterans United.

Sincerely,
Claire S., Client Relations Manager

4.5 out of 5 Stars

For documents you request please add examples. In our case the required document was the original note. We were unsure of what this looked like.

headshot image of Aaron Thomasson

Loan Officer: Aaron Thomasson

NMLS# 2081078

2 out of 5 Stars

The realtors given by Veterans United were both bad communicators: one left the state while I was buying a house and stopped communicating, and the other made schedules and appointments without my knowledge or consent. The final real estate agent, Mrs. Kim Winters was very helpful.My loan coordinator was very helpful, but I did not hear from them for weeks in the beginning until it was close to closing on a house.The most helpful person was Missy, the person that helped me with setting up my utilities, mail and Internet, because she got me connected to people when she checked in.It was a very stressful time buying and selling a house. And unfortunately, I did not feel taken care of, or felt like anything was made easy by working with Veterans United. I will not be moving with Veterans United again.

Response from Veterans United

Hey Keith,

Thank you for sharing your experience. Buying and selling a home at the same time can already feel overwhelming, and I’m sorry the process added more stress instead of making things easier for you. It’s especially disappointing to hear that communication and coordination with the real estate agents left you feeling unsupported during such an important transition.

I do appreciate you recognizing the team members who made a positive impact along the way. I’m glad Kim Winters, your loan coordinator, and Missy were able to provide support when you needed it most. Missy’s follow-up and willingness to help connect you with resources is exactly the kind of care we want every customer to experience consistently throughout the process.

At the same time, I understand why the lack of communication early on and the scheduling concerns with the agents would leave you frustrated and disappointed overall. Your feedback is important, and I’d appreciate the opportunity to learn more about your experience. If you’d like to speak further, you can reach me directly at 1-800-212-5200 or ClientAdvocate@vu.com. Our Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received after hours are typically returned the next business day.

Sincerely,
Claire S., Client Relations Manager

4.5 out of 5 Stars
headshot image of Shawn Hall

Loan Officer: Shawn Hall

NMLS# 1810151

5 out of 5 Stars
headshot image of Travis Ward

Loan Officer: Travis Ward

NMLS# 1287868

5 out of 5 Stars
headshot image of Melissa Seboldt

Loan Officer: Melissa Seboldt

NMLS# 1061400

5 out of 5 Stars

David is absolutely top tire for mortgage lenders. He is very knowledgeable, constant communication and works great with both buyers and agents.

headshot image of David Kohnle

Loan Officer: David Kohnle

NMLS# 167765

5 out of 5 Stars
headshot image of Derek Parnell

Loan Officer: Derek Parnell

NMLS# 2129892

5 out of 5 Stars

Ryan was very helpful and he really dumbed the whole loan process down for me and I’m so grateful for that, b/c this is my first home. I was very nervous initially, but Ryan and Veterans United made me feel confident almost immediately and throughout the whole process. I definitely recommend their services!

headshot image of Ryan Chinnis

Loan Officer: Ryan Chinnis

NMLS# 2033787

5 out of 5 Stars
Photo submission from Jennifer D.

Best service I have ever received and provides veterans with exactly what we need (a stress free experience). Thank you so much Lily, Olivia and Nate.

headshot image of Lily Farnen

Loan Officer: Lily Farnen

NMLS# 1912630

5 out of 5 Stars
headshot image of Chris Campbell

Loan Officer: Chris Campbell

NMLS# 1604496

4 out of 5 Stars
headshot image of Derek Kriegshauser

Loan Officer: Derek Kriegshauser

NMLS# 954436

5 out of 5 Stars
headshot image of Todd Rozanski

Loan Officer: Todd Rozanski

NMLS# 2351874

5 out of 5 Stars
headshot image of Casey Martin

Loan Officer: Casey Martin

NMLS# 376814

5 out of 5 Stars
headshot image of Jeff Magsamen

Loan Officer: Jeff Magsamen

NMLS# 50787

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