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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
467,682 reviews
823 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Caring Easy Supportive Linda J., Marines
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Trustworthy Knowledgeable Streamlined Dan S., Air Force
Navy
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Clear Responsive Experts Tony D., Army
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 467,682 unfiltered reviews

Starting on Page 20 of 15,590. Return to Page 1

5 out of 5 Stars
headshot image of Mike Rahmoeller

Loan Officer: Mike Rahmoeller

NMLS# 1882063

5 out of 5 Stars

Everyone on my team was very helpful and communicated frequently. Everytime there was a hiccup, they were fast to reach out.

headshot image of Suzie Naeger

Loan Officer: Suzie Naeger

NMLS# 1997209

5 out of 5 Stars
headshot image of Dylan Schatz

Loan Officer: Dylan Schatz

NMLS# 2018655

4.5 out of 5 Stars

A lot of back and forth but mostly the VA's fault but everything turned out for the best I am satisfied

headshot image of Scott Davis

Loan Officer: Scott Davis

NMLS# 1725328

4 out of 5 Stars
headshot image of Logan Smith

Loan Officer: Logan Smith

NMLS# 2154219

5 out of 5 Stars
Photo submission from Jonathan M.

As a first time home buyer, I went through a rollercoaster of emotions throughout this process. Lance Hopper and his team went out of their way to make sure I knew what to expect through the process. I even had a family emergency during this process that put things on pause. The first thing that Lance said to me was take care of family and we'll still be here. Throughout this process, I did not just feel like another number with Veterans United. As a Marine, I have always had a mentality of "get things done"....but with Veterans United, they made sure I was prepared for the whole process.

headshot image of Lance Hopper

Loan Officer: Lance Hopper

NMLS# 1469035

5 out of 5 Stars
headshot image of Timothy Wuest

Loan Officer: Timothy Wuest

NMLS# 1009949

5 out of 5 Stars
headshot image of Kyle Hatten

Loan Officer: Kyle Hatten

NMLS# 2357326

5 out of 5 Stars
headshot image of Ellis Carter

Loan Officer: Ellis Carter

NMLS# 2452369

5 out of 5 Stars
headshot image of Bryan Walther

Loan Officer: Bryan Walther

NMLS# 2637187

0.5 out of 5 Stars

Diana was awful. She was rude, never let me finish a sentence, and was very condescending whenever we spoke. Not only was she rude with me, she was rude with my realtor, and the title company I used. Everyone had the same experience of condescending nature and an inability to respond in a reasonable timeframe.Courtney was very polite, but she had two vacations while I was trying to close which did in fact set me back and made it very inconvenient for when we actually closed. It put serious stress on my family making us push back 2 weeks. This cost us a good amount of money in figuring out moving costs and HOR while transient . Not only were the vacations not great, Diana and Courtney took overlapping vacations which DIRECTLY led to receiving our “cleared to close” after they got back, making our window for time not work for the given week and get pushed to the next.I do believe it’s important to add, I requested a NEW TEAM a week or two prior to closing and that request was ignored and answered with an extremely awkward phone call with Courtney that consisted of “we still want your business” - my business with veterans united was never at question; I’ve worked with VU many times before and had amazing experiences. This instance, was not one of them. I just wanted to replace Courtney and Diana (mostly Diana she was awful to work with).Multiple instances where I called to no-answer, sent texts asking for help or asking questions, and THE NEXT DAY I’d get a request to do my to-do’s because they completely ignored my messages and calls and voicemails. It made me feel like they were not involved with me or engaged. This team really let me down and I won’t be using Veteran’s United again. There were also times where I was told they wouldn’t reach back out unless a voicemail was left. That’s just bad business. It’s 2026, no one leaves voicemails anymore. If I am buying a house that is 6% interest and makes veteran’s united $25,000 A YEAR, I think I am owed a return call when I call you. If that’s not the case, you don’t deserve any business.

Response from Veterans United

Hi Samuel,

Thank you for taking the time to share your experience. As someone who has worked with Veterans United multiple times before, I'm especially sorry to hear that this experience left you feeling so disappointed. I can understand why you would be frustrated if you felt your questions, calls, texts, and concerns were not being addressed in a timely manner throughout such an important process.

I also understand your concerns regarding communication, responsiveness, and the impact that delays had on your closing timeline. Moving a closing date can create additional stress, uncertainty, and expenses for families, and I can appreciate why that would be upsetting. I also hear your frustration regarding your request for a different team and your feeling that the request was not handled in the way you expected.

I appreciate you recognizing that you've had positive experiences with Veterans United in the past. While I'm sorry this transaction did not reflect those experiences, your feedback is important and helps us better understand where we can improve. I'd like the opportunity to learn more about what happened and review your concerns in greater detail.

Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. CST, Monday through Friday. If you contact us outside those hours, we can typically respond the next business day.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars
headshot image of Daniel Kliethermes

Loan Officer: Daniel Kliethermes

NMLS# 996807

5 out of 5 Stars
headshot image of Douglas Lippmann

Loan Officer: Douglas Lippmann

NMLS# 310771

5 out of 5 Stars
headshot image of Josh Jennett

Loan Officer: Josh Jennett

NMLS# 1933969

5 out of 5 Stars

Kendrick was on the ball, he is a hard charger and helps with the hard and simple fixes.

headshot image of Kedric Busch

Loan Officer: Kedric Busch

NMLS# 1811777

5 out of 5 Stars

With Veterans United, you are at the right place. We recently acquired a home thanks to the great team there from out loan agent Kyle, and loan coordinator Deena. They guided us through every step of the way and made it easy. Let them help you out.

headshot image of Kyle Gardner

Loan Officer: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars
Photo submission from Jeremy L.

Home buying can be stressful especially when you’re juggling regular life with a bunch of kids. Understanding the lending process let alone a VA Loan was a lot of work (for me). Veterans United made the process simple and my loan officer, Rachel was outstanding! Made the process simple. Clearly communicated every step of the way. And fought for our best interests when the seller was committed to their own best interests. I’d recommend Rachel and Veterans United in a heartbeat.

headshot image of Rachel Gruber

Loan Officer: Rachel Gruber

NMLS# 1482523

4 out of 5 Stars
headshot image of Corey Sublett

Loan Officer: Corey Sublett

NMLS# 1559322

5 out of 5 Stars

He handled everything so well during this transaction.

headshot image of Jacob Elliott

Loan Officer: Jacob Elliott

NMLS# 2732463

5 out of 5 Stars
headshot image of Brad Mendosa

Senior Loan Officer: Brad Mendosa

NMLS# 2020947

5 out of 5 Stars
headshot image of Clint Robson

Loan Officer: Clint Robson

NMLS# 2768058

5 out of 5 Stars
headshot image of Jeffrey Ellison

Loan Officer: Jeffrey Ellison

NMLS# 2640957

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5 out of 5 Stars
headshot image of Dane Jackson

Loan Officer: Dane Jackson

NMLS# 2407552

5 out of 5 Stars
headshot image of Ron Rowe

Loan Officer: Ron Rowe

NMLS# 2292095

5 out of 5 Stars

Jake has definitely made my first time home buying experience a lot easier and is very good at explaining stuff in detail so I could better understand the process!

headshot image of Jake Force

Senior Loan Officer: Jake Force

NMLS# 1040763

5 out of 5 Stars

My lender and team were the best highly recommend

headshot image of Heidi Bailey-Houston

Loan Officer: Heidi Bailey-Houston

NMLS# 1126219

5 out of 5 Stars

The process with Veterans United was absolutely flawless! I couldn’t ask for a better group to have had by my side during the home buying process

headshot image of Taylor Webb

Loan Officer: Taylor Webb

NMLS# 2036496

5 out of 5 Stars
Photo submission from Dennis M.

IMHO, I would employ others to take advantage of this Company. I couldn't be more satisfied. It was like ordering a full meal from soup to nuts and walking away very satisfied. Thanks to all of you concerned.
Dennis Maxwell.

headshot image of Chris Lunn

Loan Officer: Chris Lunn

NMLS# 142895

5 out of 5 Stars

Shawn was a phenomenal from the start and helped my family so much getting us into our first Home, when Shawn was around Chris was just as great and made this process so simple

headshot image of Shawn Stewart

Loan Officer: Shawn Stewart

NMLS# 1531270

5 out of 5 Stars

Brittney and Justin were fantastic. I’m not an easy customer and always have questions. They answered them all ands made it easy to understand. Fantastic group who really cares about veterans.

headshot image of Brittany Kuehl

Loan Officer: Brittany Kuehl

NMLS# 2389880

4 out of 5 Stars
headshot image of JB Barton

Loan Officer: JB Barton

NMLS# 1882020

5 out of 5 Stars

Honestly I never realized going through the home buying process could be so smooth! Jacob, Julia, Kari and everyone we worked with was amazing! They consistently followed up with us, kept us on track and genuinely made a sometimes scary process so enjoyable! Definitely would come back here if I ever needed another loan! Fantastic team!

headshot image of Jacob Brewer

Loan Officer: Jacob Brewer

NMLS# 2795940

5 out of 5 Stars
headshot image of Levi Lenon

Loan Officer: Levi Lenon

NMLS# 1151148

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