I would definitely recommend the overall team made sure the process and the transitioning into our new house was smooth.
I really liked Eric’s can do approach. He made the whole process very efficient and got me to close in 3 weeks time. Everything was made really easy and convenient. Always approachable and helpful.
Chris was awesome, very helpful the last few years
We’ve used VU twice and a smaller lender once for our three total times we’ve purchased a home using the VA Loan. Will highly recommend them over and over as we haven’t seen many other lenders top their customer service and support throughout the process. We always feel informed and like we’re part of the entire process during each step, whereas other lenders keep to themselves while working on things behind the scenes. Grateful for VU and will always recommend them for VA Loans.
Ryan was extremely helpful throughout the entire process. Easy to get in touch with
Excellent and prompt communication. Always willing to explain and answer questions along the way.
Their service was excellent, they kept me informed and in the loop as far as what we needed to complete for the documentation they needed. They let us know when and what changes had occurred over the course of the application process which is very important to me, which is keeping that line of communication going and open on both sides. I highly recommend Veterans United for your home loan or refinancing options!
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Thank you to Kris at Veterans United! He helped us through our home buying process, and provided us with the necessary information needed to purchase our home. Kris answered all our questions in a timely manner, and was super patient with us in the early stages before submitting an offer. Once the offer was submitted, Kris worked diligently - along with Levi the senior loan officer, in ensuring we submitted everything necessary to get our home loan approved on time! Thank you again to Kris and Levi for all the help in finding and purchasing our first home!
The modern day FHA process is a nightmare. I had short notice and very little to work with. But VU was able to get me moving immediately, 24/7 assistance and communication with my loan officer and coordinator. As stressed as I was throughout the misfortunes I was dealing with, I was still in my new home within 2 months from first contact. Especially thanks to my Realtor Trey, and Loan Officer Eric!
Veterans United is an Outstanding Team who I would work with again. Trustworthy and Professional with Genuine Support in securing homes for the Veteran Families.
Quick and efficient service from every step of the process. Friendly and willing to help.
Veterans United has been amazing from the start! They've made the process of home buying and refinancing super easy and convenient. Nichole's team is incredible, and I couldn't have asked for better support. Thank you!!
The entire team was patient and great about keeping me informed about what is going on.
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Loved the experience. Made the home buying as simple as it could possibly be.
The team was exceptional. Always timely with responces and answers. Polite, friendly and I always felt that they had my best interest in mind. I have referred a young man to Michael personally. I told him Veterans United is the only place to go for your VA loan and gave him the number and extension for Michael Ewuing. You guys Rock!!!
If you’re looking for a team that goes above and beyond, look no further than Veterans United Home Loans. From start to finish, this entire team had my back like a well-oiled machine. Every time I had a question or needed something done, they didn’t just meet my expectations, they crushed them. They kept me in the loop at all times, making sure I was never left wondering what was going on. I swear they must have had a direct line to my thoughts because they always stayed one step ahead!Huge shoutout to the entire team, seriously, these guys didn’t miss a beat. They made the home-buying process feel like a breeze, which is saying a lot considering how stressful it can be. I don’t know if they run on coffee or pure determination, but whatever it is, it works! I’d ask for something, and boom, it was already done. They didn’t just do their job, they did it with care, efficiency, and a level of dedication that’s hard to find these days.But I have to take a moment to talk about Jordan Powell, my loan officer. If you’re lucky enough to get him, consider yourself blessed. This guy is a rockstar! Jordan was always ten steps ahead, making sure I had zero worries and that everything was handled perfectly. He got things done faster than I could blink, and he always had my best interest in mind. I’m pretty sure if there was an Olympic event for loan officers, Jordan would bring home the gold.To anyone out there thinking about going with Veterans United, DO IT. I can’t recommend them enough. They took care of me like family, and I know they’ll do the same for you. If you’re lucky enough to get Jordan Powell, just know you’re in the best hands possible. This team doesn’t just get the job done, they set the gold standard.10/10, highly recommend, and I’d do it all over again without hesitation. Thanks again to Veterans United and the dream team that made it all happen!
This was the easiest, low stress buying experience I’ve ever had or heard of anyone else having. We worked with Debbie Beasock and she and her team made financing super easy. She was available to answer many questions throughout the whole process. She was kind and knowledgeable, never making us feel as if we were a problem. We could not have asked for a more wonderful experience.
I changed locations during the process, opposite coast of the country, and the handover process and restart was seamless.
Some members of the team are amazing, however one member was horrible. Not realizing the appraisal had been canceled 3 times is pretty sad. Then also blaming everyone else for her lack of attention and clear communication was a no go.
Response from Veterans United
Hi Derek,
I’m glad to hear some members of our team were amazing to work with, but I’m sorry that wasn’t your experience across the board. Having an appraisal canceled multiple times is frustrating enough. Feeling like you weren’t getting clear communication about what was happening only adds to that frustration.
You deserved to feel informed and supported throughout the process, and I’m sorry we fell short of that here. I’d like to learn more about your experience and make sure your concerns are heard. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday. Messages outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
