Quality customer service. Made the process so much easier.
We’ve used VU twice and a smaller lender once for our three total times we’ve purchased a home using the VA Loan. Will highly recommend them over and over as we haven’t seen many other lenders top their customer service and support throughout the process. We always feel informed and like we’re part of the entire process during each step, whereas other lenders keep to themselves while working on things behind the scenes. Grateful for VU and will always recommend them for VA Loans.
I have never had a more personalized experience than I had with Veterans United. Cole, Rebecca, Rae, Nathan, and the entire team were fantastic!
There is a lot of room for improvement in the communication between the loan officer and loan coordinator. We were often asked to submit or answer the same questions multiple times. The roles of the loan officer and loan coordinator were not always clear and made the home selling/buying process lengthy and cumbersome. This made an already stressful time more challenging. The tone and intensity of some of the communications from the Veterans United team was a little excessive and not always respectful.
We were also quoted a reasonably lower interest rate on the initial application, only to learn that the estimated interest rate had to be “bought down” which was not a nice surprise.
We did appreciate the time that was taken to find us the best insurance rates for our home and auto. This process was smooth and seamless.
Veterans United is an Outstanding Team who I would work with again. Trustworthy and Professional with Genuine Support in securing homes for the Veteran Families.
2nd time working Tommy and his crew, couldn’t ask for better team!
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Jake and the whole team were fantastic!
We loved the experience, it was our first home purchase and it went easy using veterans united. They made the stressful process easier to deal with. Our loan officer was perfect, and our real estate agent was patient to say the least, we wanted to make the purchase COUNT, in a world where rent is as much as a mortgage… we are very happy. We got all the things on our list and are happy with our purchase . Money well spent!
Very easy to work with, they know what they’re doing. Got the job done.
Process was painless and everyone did outstanding job
If you’re looking for a team that goes above and beyond, look no further than Veterans United Home Loans. From start to finish, this entire team had my back like a well-oiled machine. Every time I had a question or needed something done, they didn’t just meet my expectations, they crushed them. They kept me in the loop at all times, making sure I was never left wondering what was going on. I swear they must have had a direct line to my thoughts because they always stayed one step ahead!Huge shoutout to the entire team, seriously, these guys didn’t miss a beat. They made the home-buying process feel like a breeze, which is saying a lot considering how stressful it can be. I don’t know if they run on coffee or pure determination, but whatever it is, it works! I’d ask for something, and boom, it was already done. They didn’t just do their job, they did it with care, efficiency, and a level of dedication that’s hard to find these days.But I have to take a moment to talk about Jordan Powell, my loan officer. If you’re lucky enough to get him, consider yourself blessed. This guy is a rockstar! Jordan was always ten steps ahead, making sure I had zero worries and that everything was handled perfectly. He got things done faster than I could blink, and he always had my best interest in mind. I’m pretty sure if there was an Olympic event for loan officers, Jordan would bring home the gold.To anyone out there thinking about going with Veterans United, DO IT. I can’t recommend them enough. They took care of me like family, and I know they’ll do the same for you. If you’re lucky enough to get Jordan Powell, just know you’re in the best hands possible. This team doesn’t just get the job done, they set the gold standard.10/10, highly recommend, and I’d do it all over again without hesitation. Thanks again to Veterans United and the dream team that made it all happen!
Vetrens united Really helped making the buying process really easy and simple and I am honestly great full and recommend it to people trying to buy houses
can’t say enough good things about my experience with Veterans United. They handled the financing for my dream house in Emerald Isle and made what I expected to be a stressful, complicated process genuinely easy from start to finish.The team was responsive, clear, and walked me through every step so I always knew what was happening and what came next. There were no surprises, no confusing jargon left unexplained, and no feeling like I was on my own. They clearly know the VA loan process inside and out.Buying a home can feel overwhelming, but Veterans United took that weight off my shoulders and helped make my dream a reality. If you’re a veteran looking for a lender who actually makes the process smooth, I highly recommend them.
Very professional, helpful and patient with us as we navigated the business of buying our forever home.
