Jamie and her team was amazing. They answered all of my questions and were a big help
The beginning phase was great. Nathan was quick to answer my questions and phone calls. After the first few weeks, I could tell the tone had changed. I could sense an irritable attitude and hassle to answer questions. Once I was assigned the rest of my team, it went really downhill. No one was on the same page. One was telling me one thing, the other another. They failed to relay important information and documents to me due to "I forgot, I apologize." After that instance, the whole team was giving me nothing but attitude. They would only respond to my emails, in a timely manner I would like to mention, but the words they used were always assertive, demanding, and no questions asked. Very disappointing experience, and would never do it again.
Response from Veterans United
Hi Emmanuel,
It's disappointing to hear that what started as a positive experience became increasingly frustrating as your loan progressed. I'm glad Nathan was initially responsive and helpful, but I'm sorry that same level of support didn't carry through the rest of your journey. I can understand how receiving conflicting information, missing important updates, and feeling like your questions were met with impatience would leave you discouraged.
You deserve to feel respected, informed, and comfortable asking questions throughout the homebuying process. Even when responses are timely, the way information is communicated matters just as much. I hate knowing that your interactions with the team left you feeling this way, and I appreciate you bringing these concerns to my attention.
I'd welcome the opportunity to learn more about your experience and address any lingering concerns. If you're open to discussing this further, please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
I would absolutely recommend VU! They made me feel comfortable throughout the process and responded very quickly to any questions, comments or concerns!! This whole team including Blair is awesome!!!
Working with Reed and the Team at Veterans United was exciting and a delight to have a group of top-notch professionals working toward one common goal-our homeownership.Never were there days of frustration or uncertainty working with this amazing team, who often anticipated our needs with a ready solution and found everyone always attentive providing excellent customer service with each interaction.The Veterans United Team was Magnificent!Thanks again for assisting us becoming homeowners.
Without a doubt, Veterans United will always be my 1st stop when purchasing a home. The entire staff is 100% legit and was focused on my case. I was cleared tobpsw 3 weeks before my closing date...where else would this happen? This is my 2nd time using Veterans United and will never use anyone else.
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Very easy to work with, very professional. I would use again.
Everything was great, kept us in the loop at all times, and continued to guide us thru the proper channels. Made it easier
Jacob and everyone involved in the process were nothing short of amazing. Would definitely go with Veterans United again. Thanks
All I can say, is that if you’re lucky enough to get Mike on your team, your experience will be even better. Veterans United Home Loans is seriously the best loan company to go through and they really have your back. They answer your questions and don’t abandon you when you’ve locked in a home and are closing or in that process. They’re supportive and answer all questions quickly and take care of a LOT of things on their end to make your life easier. I will always recommend. Thank you for helping me obtain my forever home, because I’m so tired of moving constantly and so is my family. You gave us that peace.
Everything ran quickly at the start, slowed a bit in a minor fit and start, then picked up. Everything necessary was supplied quickly and responded to when dealt with. Quick response to questions and differing quotes, ideas and circumstances. Ultimately everything was completed within 2 days of target date
The whole team did a great job of keeping me in the loop and moving forwards. It was a well oiled machine! Thanks so much.
Derek was amazing, super responsive to me and the realtors team! We had one small hiccup and Derek went out of his way to correct the problem with no cost to us!
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Everyone involved in my home-buying experience treated me with dignity and respect. They were all very knowledgeable and answered my questions and if they didn't know, they always came back with answers.
They were also friendly and felt like people I hang out with.
They made what could have been a bad experience turn out to be good.
I had a pleasurable experience with Veterans United and even after closing on the home, they said they would be there for any questions I would have. My whole team has been great even through the delays by the seller. I would recommend Veterans United to any veterans looking to use their VA loan to buy a house.
Super quick to respond with my concerns and very helpful! Walked me through the process and answer all questions!
Great company to work with. Employees made the process from Application to close very smooth. Only reason I didn’t give a 10 was how long my process took.
