Our 2nd loan with Veterans United. both transactions smooth and simple. Would highly recommend.
United Veterans home loans was awesome..the organization of things streamlined. And Diana seaman was a very awesome and great realator.
Thank all of you at united Vetrans home loans for the great job done. I was so happy to deal with your organization. If I could give a 100 for the job done I would. But a 10 will have to do. Again, thank you all so much.Rickey Furtado.
We’ve used VU twice and a smaller lender once for our three total times we’ve purchased a home using the VA Loan. Will highly recommend them over and over as we haven’t seen many other lenders top their customer service and support throughout the process. We always feel informed and like we’re part of the entire process during each step, whereas other lenders keep to themselves while working on things behind the scenes. Grateful for VU and will always recommend them for VA Loans.
Corey Jackson and his entire team are tremedous, with unmatched professionalism. Their energy, patience and enthusiasm to get me through this madness standsout. I thank each one of them.
The entire team was absolutely perfect in every aspect. From keeping it professional to also personal, these guys made it as close to stress free as I think buying a home can be. Will definitely always recommend them!
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I had always heard that applying and receiving a VA loan was a long and drawn-out process. Veteran's United made it very simple. There's still a good deal of paperwork, but they managed it well.
Veterans unit was very friendly respectful and helped me in a timely manner. They were able to get me in a home in a short period of time and worked with me diligently to make sure that I had all the required documents that I needed. They helped me thoroughly through the process day and night, even with my busy schedule. Now that I have my new home hopefully my family will be back together soon.
The team was very helpful and always quick to assist throughout the home buying journey.
The entire Veteran's United team were very helpful. Great communicated throughout the entire home buying process. I highly recommend Veteran's United. Thank you for all your help.
Veterans United is an Outstanding Team who I would work with again. Trustworthy and Professional with Genuine Support in securing homes for the Veteran Families.
We had an exceptional experience with Sam and his team. I most definitely would recommend them. Everything was clearly explained and timely.
I had many nervous moments during the process, each time I contacted Seth ; he was quick to respond and talked with me until I understood what was at hand. He is very good at his job.
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Jimmy and the whole team were amazing to work with very easy process they were always available to talk 100% would recommend to friends.
If you’re looking for a team that goes above and beyond, look no further than Veterans United Home Loans. From start to finish, this entire team had my back like a well-oiled machine. Every time I had a question or needed something done, they didn’t just meet my expectations, they crushed them. They kept me in the loop at all times, making sure I was never left wondering what was going on. I swear they must have had a direct line to my thoughts because they always stayed one step ahead!Huge shoutout to the entire team, seriously, these guys didn’t miss a beat. They made the home-buying process feel like a breeze, which is saying a lot considering how stressful it can be. I don’t know if they run on coffee or pure determination, but whatever it is, it works! I’d ask for something, and boom, it was already done. They didn’t just do their job, they did it with care, efficiency, and a level of dedication that’s hard to find these days.But I have to take a moment to talk about Jordan Powell, my loan officer. If you’re lucky enough to get him, consider yourself blessed. This guy is a rockstar! Jordan was always ten steps ahead, making sure I had zero worries and that everything was handled perfectly. He got things done faster than I could blink, and he always had my best interest in mind. I’m pretty sure if there was an Olympic event for loan officers, Jordan would bring home the gold.To anyone out there thinking about going with Veterans United, DO IT. I can’t recommend them enough. They took care of me like family, and I know they’ll do the same for you. If you’re lucky enough to get Jordan Powell, just know you’re in the best hands possible. This team doesn’t just get the job done, they set the gold standard.10/10, highly recommend, and I’d do it all over again without hesitation. Thanks again to Veterans United and the dream team that made it all happen!
A great company to use if you want your hand held aggressively some steps of the way while being seemingly ignored during others.They seem to have little understanding of the complexities associated with a short sale, and will expect you to rush rush rush their deadlines while acting nonchalantly when you need something done on a timeline.For a company that seemingly specialized in VA loans, they don’t seem to fully grasp that military members don’t always operate on a M-F, 9-5 schedule, like they do, and frequently act annoyed/confused when you let them know that certain tasks will be accomplished as soon as a military member working 12 hour night shifts is able to review them.I suppose the only positive aspect of the experience was the relatively low interest rate (after not explaining rate buy down with points and that this was how we record our low rate), and the fantastic realtor that they recommended. Otherwise, a mediocre experience, at best.
Response from Veterans United
Hi Zachery,
Thank you for sharing your experience. I’m sorry the process left you feeling rushed at some points and unsupported at others. A short sale can already bring additional moving pieces, and trying to navigate those while working 12-hour night shifts only makes clear communication and flexibility that much more important.
We should be helping make the process easier to understand, including conversations around deadlines, rates, and points. I’m sorry you walked away feeling like those conversations weren’t as clear or considerate of your schedule as they should have been.
I’m glad your realtor was a bright spot in the experience, and I appreciate you being candid about where we fell short. If you’d like to talk through your experience further, our Client Advocate team can be reached at 1-800-212-5200 or ClientAdvocate@vu.com.
Take care,
Claire S., Client Relations Manager
We could not have asked for a better experience. They treated us like people and not like an accountant. They 20 stars all day long!!
Very professional and accommodating to me and my family.
