Very professional. My VU team kept me informed every step of the way. Def would recommend and use again in the future.
From the start, I was informed what I needed to do. VU kept in touch with me and stay the course with improvements needed. VU is very supportive and awesome team.
We’ve used VU twice and a smaller lender once for our three total times we’ve purchased a home using the VA Loan. Will highly recommend them over and over as we haven’t seen many other lenders top their customer service and support throughout the process. We always feel informed and like we’re part of the entire process during each step, whereas other lenders keep to themselves while working on things behind the scenes. Grateful for VU and will always recommend them for VA Loans.
The whole team was wonderful to work with. They took the time to explain when I had questions. I am so appreciative to them for getting me through the process to become a home owner.
Kevin Ohlendorf was exceptional! Easy to reach. Took his time explaining things to us. Was patient and friendly. Did not rush us back off the phone. You have a great employee. For that reason among others, will definitely recommend your company to everyone!
My wife and I received effective and timely explanations, and guidance, that helped us make the correct decisions.Much appreciated!
Ready to see for yourself?
Experience first-hand why 379,401 homeowners give us a perfect score!
Overall I’m very appreciative with the home buying process with Eli and his team. 10/10 would recommend. You guys made it easy. I appreciate you guys.
Mike Rosa and the team assigned to help me out during this process were absolutely amazing. They communicated everything everything i needed to know and took the time to making sure i understood everything.
Veterans United is an Outstanding Team who I would work with again. Trustworthy and Professional with Genuine Support in securing homes for the Veteran Families.
Was a easy process and they were so helpful. Quick answers to all questions.
Very quick process in every aspect. Quick to call me back and set me up, quick to get me an agent , and always ready to help.
Great team and fantastic people! Michael, Justin, Megan, Garth and Andy!
The team I worked with are extremely professional. I had a great time purchasing my home, and most of that was because Janeanne and her team did such a good job. Communication and ease of use with their app is top tier.
The ladies were helpful and friendly. They made me feel as I was a part of the family.
Sheldon, Heather, and Miles were absolutely phenomenal. These three worked not only with a sense of urgency but superseded expectations. From our initial phone call to the last; each member work accordingly to ensure I was happy especially as a first time home buyer.
Julia, Kayla and Adam made this process so streamlined that it completely got rid of all doubt and nervousness for a first time home buyer. I am overwhelmingly pleased with the assistance and guiding they did and would absolutely recommend them to any veteran friends looking to aquire a home loan! Thank you both so very much for all your help and know it is very appreciated!
⭐ 1 Star — By Far the Worst Mortgage Experience I’ve HadI have worked with multiple mortgage lenders over the years, and unfortunately, Veterans United was by far the worst home loan experience I have ever had.The biggest problems throughout the entire process were communication, coordination, document review, and accountability. Everything seemed to be handled at the last possible minute. Documents and information would be submitted well in advance, only for someone to come back later—sometimes weeks afterward—with additional requests or corrections that should have been identified during the initial review.The constant lack of coordination between the loan team and underwriting made the process unnecessarily stressful. Instead of proactively reviewing information and identifying potential issues early, it felt like everything was reactive and pushed onto us at the last minute.What made the experience even more frustrating was the lack of accountability. Mistakes were repeatedly discovered late in the process, but there was little ownership from the people responsible for reviewing and coordinating the loan. At a certain point, it becomes difficult to accept hearing explanations when the same problems continue happening over and over again.Even the closing documents were not handled correctly. A name was misspelled on the mortgage documents, resulting in us having to re-sign closing paperwork because of an error that should never have made it through the document preparation and review process.This was not a small or insignificant transaction, yet the level of attention to detail and customer service felt incredibly careless. We were making one of the largest financial purchases of our lives, and the process often felt rushed, half-finished, and handled with far less professionalism than the situation deserved.I understand that mortgages can be complicated and that unexpected issues can arise. That is not my complaint. My complaint is the repeated pattern of poor communication, inadequate review, last-minute requests, preventable mistakes, and a lack of accountability when those mistakes occurred.Veterans and military families have plenty of options when it comes to VA home loans and mortgage lenders. Based on my experience, I would strongly encourage anyone considering Veterans United to carefully explore those alternatives.Buying a home is already stressful enough. Your lender should make the process more organized and manageable—not create additional problems because basic communication, coordination, and review are repeatedly handled at the last minute.I would not recommend Veterans United based on my experience.
Response from Veterans United
Hi Shane,
Thank you for taking the time to explain what happened. I can understand why, after dealing with the same communication and last-minute issues throughout the process, you walked away feeling frustrated and disappointed with us. You trusted our team with a major milestone, and I’m sorry the experience added more stress instead of making things easier.
Having to repeatedly follow up on documents and then re-sign paperwork because of an error at closing would only add to that frustration. I appreciate you being so specific about where you felt we fell short because it gives us an opportunity to take a closer look at the experience we provided.
I’d really like our Client Advocate team to have the opportunity to hear more about what happened. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
Take care,
Claire S., Client Relations Manager
Heidi and the team were amazing throughout the entire process. They had answers to every question and were incredibly attentive. It truly felt like my only responsibility was finding the home, they took care of our family's needs, start to finish.
I cam back to Veteran's United for a new home loan for a reason, and Heidi and her team did not disappoint. Could not be happier with any part of the experience. If I could give them an 11 I would.
If you’re looking for a team that goes above and beyond, look no further than Veterans United Home Loans. From start to finish, this entire team had my back like a well-oiled machine. Every time I had a question or needed something done, they didn’t just meet my expectations, they crushed them. They kept me in the loop at all times, making sure I was never left wondering what was going on. I swear they must have had a direct line to my thoughts because they always stayed one step ahead!Huge shoutout to the entire team, seriously, these guys didn’t miss a beat. They made the home-buying process feel like a breeze, which is saying a lot considering how stressful it can be. I don’t know if they run on coffee or pure determination, but whatever it is, it works! I’d ask for something, and boom, it was already done. They didn’t just do their job, they did it with care, efficiency, and a level of dedication that’s hard to find these days.But I have to take a moment to talk about Jordan Powell, my loan officer. If you’re lucky enough to get him, consider yourself blessed. This guy is a rockstar! Jordan was always ten steps ahead, making sure I had zero worries and that everything was handled perfectly. He got things done faster than I could blink, and he always had my best interest in mind. I’m pretty sure if there was an Olympic event for loan officers, Jordan would bring home the gold.To anyone out there thinking about going with Veterans United, DO IT. I can’t recommend them enough. They took care of me like family, and I know they’ll do the same for you. If you’re lucky enough to get Jordan Powell, just know you’re in the best hands possible. This team doesn’t just get the job done, they set the gold standard.10/10, highly recommend, and I’d do it all over again without hesitation. Thanks again to Veterans United and the dream team that made it all happen!
Our whole load team was absolutely fantastic from start to finish. This was our first home purchase Billy, D.K., and Austin answered every question or concern I had.
Very easy to upload needed documentation. Any questions I had were quickly answered. Only issue I had was the overall timeframe everything took. I thought things would move along quicker. Overall a good experience.
I would like to thank Veterans United for giving me some of the fastest service in the industry and helping me complete my home purchase from beginning to end. The entire process took only 32 days to close. If I exclude the weekends, it took even less time than that. Unbelievable!Mr. Vanamala, your staff was amazing, especially with the communication and follow-up. Everyone was on the same page throughout the entire process.
I financed a home purchase in June 2021, and it took CrossCountry Mortgage two months to get me across the finish line. I am still shocked by how quickly Veterans United was able to get this done.Mr. Vanamala is a top-flight loan officer, hands down. Another advantage he had in his favor was that he knew about the area I wanted to purchase in.
I will always send you referrals to Veterans United because of their highly trained personnel, especially the two people who helped put me on the map. Senior Credit Counselor Ms. Darlene Miller helped me with my credit scores and Mr. Vanamala was my first point of contact regarding my mortgage.Both Mr. Vanamala and I have so much in common, and I really enjoyed working with this young man. His knowledge, top-flight customer service skills and follow-up were amazing and off the charts.
Veterans United has excellent people from top to bottom working for their company. They are all assets to the operation. With my experience in sales, credit, finance, marketing, and other fields, I can say that Mr. Vanamala and Ms. Darlene Miller are hard to find and tough to beat. They are both crown jewels. They are keepers.Thank you again for making my dreams come true. God sent me to your company.Have yourself a spiritual and productive year. I pray that your company stays number one and continues to increase its market share. I will do my part by sending referrals your way and helping you increase your market share in other parts of the country.Warm regards,
Bert E. Chapman
United States Air Force
Agent Orange Cancer Survivor, Two Times
