You guys are awesome knocked it out of the park thank you
Working with Brice at Veterans United was an absolute blessing. As a first-time homebuyer navigating this journey on my own after divorce, I was honestly nervous about the process—but Brice made everything feel manageable and even exciting. He was incredibly kind, knowledgeable, patient, and truly a steady guide through every step.What stood out most was how attentive and supportive he was—not just with me, but with making sure my daughter and I felt confident and cared for the entire way. Thanks to Brice, we’re now in our beautiful new home, living the American dream once again.If you're looking for a lender who is organized, trustworthy, and genuinely invested in your success, I can't recommend Veterans United—or Brice—highly enough!
Blake T. Is Amazing to work with!
I feel like I was conned out of around $6000. Instead of locking my rate in at 6.5% which is what I was quoted at until the very end. Aaron Foster waited until the interest hit 7.5% before offering to lock in. He then said we could've locked in at the original 6.5% but this was not communicated to me until after the fact. This rise in interest was public knowledge and anticipated for a month. It then cost around $6000 extra dollars out of pocket for me to get this interest rate lowered to what I was quoted at during the process. I did go ahead any pay extra to have it lowered to 6.125%
Response from Veterans United
Hi Andrew,
I'm sorry to hear about your frustration with the rate lock process and the additional costs you experienced. I understand how upsetting it would be to feel like you weren't given clear information about your options, especially when those decisions can have such a significant financial impact. You deserved to feel informed and confident throughout the process, and I'm sorry that wasn't your experience.
I'd appreciate the opportunity to take a closer look at your concerns and better understand what happened. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com so we can discuss your experience further.
Sincerely,
Claire S., Client Relations Manager
Ty for your patience
Had an initial issue with realtor but we were able to get it resolved. Also misunderstanding of financial information but again got it resolved.Also I never give perfect scores on surveys unless the service was perfect, almost impossible, so read my scores as an accurate rating of my service. Also do not ask people to do a survey and say a 10 rating is what they need and everything below is not good, that makes the purpose of the survey pointless.
Working with Reed and the Team at Veterans United was exciting and a delight to have a group of top-notch professionals working toward one common goal-our homeownership.Never were there days of frustration or uncertainty working with this amazing team, who often anticipated our needs with a ready solution and found everyone always attentive providing excellent customer service with each interaction.The Veterans United Team was Magnificent!Thanks again for assisting us becoming homeowners.
Thanks for all the help to get us into our new home.
Excellent service, easy process, great rates.
Aaron was truly such a pleasure to work with! From beginning to end, he went above and beyond for our family. Anytime we didn’t understand something or started to worry, he was always there to explain everything and put our minds at ease. He answered every call and text, even on weekends, and never once made us feel like we were bothering him. He made us feel like more than just clients, and that meant so much to us. Buying a home can be stressful, but Aaron made this by far one of the greatest experiences I’ve ever had. I am beyond grateful that he was the one who helped our family get our dream home. We couldn’t have asked for a better person to guide us through this process. Thank you, Aaron, for everything! You truly are amazing!
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There was never a point where I felt left out, everyone was helpful and Hayden alway's stayed in contact
They made the process decent. I appreciate their always being available. The hurdles at times seemed insurmountable... but these 2 made it happen.
All I can say, is that if you’re lucky enough to get Mike on your team, your experience will be even better. Veterans United Home Loans is seriously the best loan company to go through and they really have your back. They answer your questions and don’t abandon you when you’ve locked in a home and are closing or in that process. They’re supportive and answer all questions quickly and take care of a LOT of things on their end to make your life easier. I will always recommend. Thank you for helping me obtain my forever home, because I’m so tired of moving constantly and so is my family. You gave us that peace.
Friendly, professional, great communication, fast and easy.
