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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
472,646 reviews
663 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Caring Easy Supportive Linda J., Marines
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Trustworthy Knowledgeable Streamlined Dan S., Air Force
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Clear Responsive Experts Tony D., Army
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 472,646 unfiltered reviews

Starting on Page 20 of 15,755. Return to Page 1

5 out of 5 Stars
headshot image of Ryan Hauser

Loan Officer: Ryan Hauser

NMLS# 2064438

5 out of 5 Stars
headshot image of Steve Schuh

Loan Officer: Steve Schuh

NMLS# 1638494

1.5 out of 5 Stars

The loan process was very confusing. What was the most frustrating part for me was your loan officer insisting that my debt be paid off through escrow. I wanted to pay it off immediately but not allowed. This cost me more than a month's interest charges on my substantial debt and then I find out that escrow doesn't payoff these debts electronically and uses paper checks! This adds at a minimum another week of interest charges! Escrow closed 5 days ago, and my debt still hasn't been paid. Also of consequence is the fact that my credit score will not be upgraded for another month! B>S>!

Response from Veterans United

Hi Albert,
I’m sorry the loan process left you feeling confused and frustrated. I can understand why being required to handle your debt payoff differently than you expected, and then waiting for those payments to be processed after closing, would be concerning. You deserved clear communication about the process, including what to expect with the timing of those payments.

I’d like the opportunity to review your experience more closely and better understand what happened. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com so we can discuss your concerns privately.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars

The team made it a very simple and efficient process. I would recommend Veterans United to anyone that is retiring, transferring or simply just upgrading their home. 10/10 WOULD RECOMMEND!

headshot image of Karol Hart

Senior Loan Officer: Karol Hart

NMLS# 1202012

5 out of 5 Stars
headshot image of Zachary Debord

Loan Officer Team Lead: Zachary Debord

NMLS# 192560

5 out of 5 Stars
Photo submission from Joshua C.

The team in a whole did an outstanding job and went the extra mile to ensure me and my family had the help we needed in our last minute pcs decision to purchase a home. They were always extremely nice, helpful and had answers to the questions we had asked. This was our first time purchasing a home and they were they made us feel comfortable and confident in our decision in this major milestone in our life!

headshot image of Leanna Moss

Loan Officer: Leanna Moss

NMLS# 1126212

5 out of 5 Stars
headshot image of Christopher Bowen

Loan Officer: Christopher Bowen

NMLS# 2486519

1.5 out of 5 Stars

I honestly was really disappointed. Poor communication, poor customer service, always waiting till the last minute to request additional information, in gerneral not knowing the specifics of my loan before calling or sending emails. Needless phone calls in the middle of the work day. 1st house deal fell through after a lot of fumbles and we still received a "Welcome to your New Home" gift. Made my wife really upset and in general was a really dumb mistake on their part. Just because it says veterans doesn't mean its the best place for veterans. Pick another company if you prefer not having additional stress with your home buying experience. All in all I still got a home, but it was mostly on the shoulders of my realtor.

Response from Veterans United

Hi Dylan,
I’m sorry your homebuying experience left you feeling this disappointed. Clear, timely communication is especially important during an already stressful process, and I can understand your frustration with repeated requests for information, unexpected calls, and feeling like your loan details weren’t always understood before you were contacted.

I’m also sorry about the welcome-home gift arriving after your first home purchase fell through. I can understand how upsetting and discouraging that must have been for you and your wife, especially after everything you had already experienced.

I appreciate you sharing this feedback, and I’d like the opportunity to better understand what happened throughout your loan process. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars

This crew was excellent to work with. They kept me informed throughout the entire process. Thanks so much.

headshot image of Samantha Graham

Loan Officer: Samantha Graham

NMLS# 1658101

5 out of 5 Stars

We have used Veterans United to buy more than one home and they are excellent. You can count on them to get the job done. Thanks again Denise

headshot image of Denise Stroud

Loan Officer: Denise Stroud

NMLS# 1136506

5 out of 5 Stars
headshot image of Jordan Powell

Loan Officer: Jordan Powell

NMLS# 2529041

5 out of 5 Stars
headshot image of Allison Basnett

Loan Officer: Allison Basnett

NMLS# 824203

5 out of 5 Stars
headshot image of David Fields

Loan Officer: David Fields

NMLS# 2440775

5 out of 5 Stars

They were truthful, polite and got the job done!

headshot image of Jeff Gordon

Loan Officer: Jeff Gordon

NMLS# 202235

5 out of 5 Stars
headshot image of Wyatt Robertson

Loan Officer : Wyatt Robertson

NMLS# 2479996

5 out of 5 Stars

It was my loan officer who made the experience easy and fun

headshot image of Drew Dixon

Loan Officer: Drew Dixon

NMLS# 2770564

5 out of 5 Stars
Photo submission from Herbert J.

Using Veterans United for the purchase of our new home was the best decision we could have made. From start to finish the whole team was working for us and made this process a breeze, I highly recommend Veterans United to everyone.

headshot image of David Smart

Loan Officer: David Smart

NMLS# 2134112

4.5 out of 5 Stars
headshot image of Anne Kuster

Loan Officer Team Lead: Anne Kuster

NMLS# 1068788

5 out of 5 Stars
headshot image of Aaron Laxson

Loan Officer: Aaron Laxson

NMLS# 1520715

5 out of 5 Stars

Jen Huppert was outstanding from the onset from first making contact with her. She was very professional, honest and sincere. She kept us informed and with realistic expectations all the way through the process. We appreciate her very much and the work she put in, in helping us reach our goal. We would definitely recommend her to any potential homebuyers we know.

headshot image of Jen Huppert

Senior Loan Officer : Jen Huppert

NMLS# 2596620

5 out of 5 Stars

Veterans United makes the home buying process so simplified. I was able to go throughout the whole process without a real estate agent because of how helpful they were. Jon McCarty and Kyle Black were my main points of contact and are true professionals at what they do!

headshot image of Jon McCarty

Loan Officer: Jon McCarty

NMLS# 35060

4.5 out of 5 Stars

Absolutely love my new place, and Veterans United was very helpful with handling things and getting us in. If I could change one thing... better communication between everyone involved.

headshot image of Nicole Camarillo

Loan Officer: Nicole Camarillo

NMLS# 2049681

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5 out of 5 Stars
headshot image of Cody Smith

Loan Officer: Cody Smith

NMLS# 1074565

5 out of 5 Stars

The team that I had was very thorough and ensured I had full understanding of every step along the way.

headshot image of Thomas Champion

Loan Officer Team Lead: Thomas Champion

NMLS# 1102159

5 out of 5 Stars
headshot image of Brandon Worthington

Loan Officer: Brandon Worthington

NMLS# 1563972

5 out of 5 Stars
headshot image of Charles Dittbrenner

Loan Officer : Charles Dittbrenner

NMLS# 2120950

5 out of 5 Stars
headshot image of Aimee Hall

Loan Officer: Aimee Hall

NMLS# 361642

5 out of 5 Stars
Photo submission from Darryl V.

I highly recommend using Veterans United Home Loans. If I had to do it all over again, knowing what I know now, there’s no question that I’d use Veterans United again.

headshot image of Tim Tallis

Loan Officer: Tim Tallis

NMLS# 339303

5 out of 5 Stars

Rob and his team was very helpful and responsive, they made my first time home buying process very quick and easy. They answered all my questions and were very knowledgeable. 10/10 I would highly recommend.

headshot image of Rob Hegstrom

Loan Officer: Rob Hegstrom

NMLS# 611459

4.5 out of 5 Stars
headshot image of Drennan Johnson

Loan Officer: Drennan Johnson

NMLS# 1849997

5 out of 5 Stars

I started my home buying experience with a different lender and it was a nightmare..Jordan and his team came in and absolutely bent over backwards to help us, and just over a month got me cleared, approved and closed on our forever home.

headshot image of Jordan Powell

Loan Officer: Jordan Powell

NMLS# 2529041

0.5 out of 5 Stars
headshot image of Wesley Earl

Loan Officer Team Lead: Wesley Earl

NMLS# 1631182

4.5 out of 5 Stars
headshot image of Donald Webber

Loan Officer: Donald Webber

NMLS# 892467

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