Alec was absolutely amazing to work with! I went into contract on 3 homes and had to cancel the 1st 2 due to inspection findings. Always genuinely supportive and helpful, Alec was extremely resourceful in aiding with any obstacles encountered. My closing was complicated because the seller/selling agent was difficult to reach and uncooperative in a lot of ways. Alec worked extremely late/early after hours to help ensure closing could occur on time. Thank you So Much Sir!
Veterans United is awesome! They were extremely helpful and walked us through the home buying process!
The team in a whole did an outstanding job and went the extra mile to ensure me and my family had the help we needed in our last minute pcs decision to purchase a home. They were always extremely nice, helpful and had answers to the questions we had asked. This was our first time purchasing a home and they were they made us feel comfortable and confident in our decision in this major milestone in our life!
Professional courteous friendly and reliable very knowledgeable
Colin and the team were seriously amazing. He was extremely patient in answering all our questions and gave very clear information regarding the loan and process. His effort and communication was one of the reasons we went with veterans united.
This has been the easiest process ever. Everyone has been super helpful and polite, and the app is super user friendly.
I wasn’t ever able to get ahold of anyone on my team with veterans united. Nothing was ever explained to me by them and I hate that everything communication wise was done through the app and email.
Response from Veterans United
Hi Daniel,
Thank you for sharing your feedback. I'm sorry to hear you left the process feeling unsupported. We understand how important it is to be able to reach your loan team and receive clear explanations throughout the homebuying process, and I apologize that this wasn't your experience.
While many of our tools are designed to make communication more convenient, we understand they should never replace personal, timely conversations when they're needed most. We appreciate you bringing these concerns to our attention, as feedback like yours helps us identify opportunities to improve.
If you have any additional questions or concerns, our Client Advocate team is available at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Alex and the entire team. John Kirby, and Madeline were all amazing! How easy it was to reach all of them, and the speed at which they were able to reach back out was truly phenomenal. Closing in 23 days... WOW!
I asked to do things with pen and paper, because I am not adept with the internet or a computer. They insisted on using internet. That was very frustrating for me. However, Ashley was quite helpful when I hit a snag.
Using Veterans United for the purchase of our new home was the best decision we could have made. From start to finish the whole team was working for us and made this process a breeze, I highly recommend Veterans United to everyone.
They worked with me through everything and made sure I understood everything I am very happy I chose veterans
I had a very positive experience with Va home loan, Allison and Eric were very helpful and I thank them both
From the very beginning working with Mrs. Myer she helped me every step of the way to get my credit where it needed to be. She always responded and never judged in the slightest. Her sound advice is the biggest reason I was able to close on the home I got. Mr. Bryant ALWAYS took the time to call and explain things so they didn’t get lost in context through text. Mrs. Haynes processed everything seamless for me and was always available and provided very consistent communication from start to end. Before this survey I recommended to my realtor that if veterans like me are asking her what to do that she point them in VU’s direction.
Scott Montgomery (Loan Officer) and Jayde Gebhardt (Loan Coordinator) were absolutely great to work with. Despite some minor bumps, they worked diligently to ensure I got the house I wanted. I can’t thank them enough!
Worst home buying experience we've ever had.
I highly recommend using Veterans United Home Loans. If I had to do it all over again, knowing what I know now, there’s no question that I’d use Veterans United again.
Exellent service! This is my second home buying with same loan officer, Cal.
We recently closed on another home with the help of Bryant at Veterans United, and once again he exceeded our expectations. This was our third time working with him, and every experience has been outstanding.Bryant is knowledgeable, professional, responsive, and truly cares about his clients. He made the entire financing process smooth and stress-free, keeping us informed every step of the way and always taking the time to answer our questions.We couldn’t be happier with the excellent service he provided. If you’re looking for a lender who is trustworthy, dedicated, and goes above and beyond, we highly recommend Bryant and the team at Veterans United. We look forward to working with him again in the future!
