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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
467,488 reviews
696 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Trustworthy Knowledgeable Streamlined Dan S., Air Force
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 467,488 unfiltered reviews

Starting on Page 20 of 15,583. Return to Page 1

4 out of 5 Stars

Great rates - better than anywhere else we could find.
It can be very overwhelming as they have multiple people contacting you for different portions and it gets confusing.

headshot image of Ethan Massey

Loan Officer: Ethan Massey

NMLS# 2368783

5 out of 5 Stars

I want to say how much I appreciate my Veterans United team! Crystaline Loveless, Brendan McLaughlin, Jenny Moreira, and Nico Codemo were all fantastic to work with. They made what could have been an extremely stressful process feel like a walk in the park.The entire team was professional, friendly, and communicative throughout every step of the home-buying process. They kept me informed, explained what I needed to do, and helped me understand each stage along the way.I will absolutely recommend Veterans United—and especially my team—to anyone I know who is looking to purchase a home. Thank you all for your outstanding support. I truly appreciate everything you did to help make buying a home such a positive experience!

headshot image of Crystaline Loveless

Loan Officer: Crystaline Loveless

NMLS# 1211028

5 out of 5 Stars

Amanda's team was absolutely amazing throughout the entire process. Dylan exceeded all of my expectations and provided outstanding customer service from start to finish. He was professional, responsive, knowledgeable, and made everything feel easy and stress-free.
I was extremely happy with my experience and truly appreciated the care and attention I received. Even though I now live in Knoxville, Tennessee, no matter where I am, I will always come back to Amanda's team for my lending needs. They earned my trust, and I highly recommend them to anyone looking for exceptional service.
Thank you, Amanda, Dylan, and the entire team for such a great experience!

headshot image of Amanda Dusenberry

Branch Manager: Amanda Dusenberry

NMLS# 12419

5 out of 5 Stars

They were very helpful and professional.

headshot image of Phil Stroessner

Loan Officer: Phil Stroessner

NMLS# 1092882

5 out of 5 Stars

You do not get any better than VU. The team assignment program works. Of course there is always bumps in the road. When that happens they do their best to correct situation. We have purchased 5 homes through VU and have nothing negative to say. If you are buying a home and are a Veteran they will take very good care of you.

headshot image of Chace Tuck

Loan Officer: Chace Tuck

NMLS# 1884773

5 out of 5 Stars
Photo submission from Jonathan M.

As a first time home buyer, I went through a rollercoaster of emotions throughout this process. Lance Hopper and his team went out of their way to make sure I knew what to expect through the process. I even had a family emergency during this process that put things on pause. The first thing that Lance said to me was take care of family and we'll still be here. Throughout this process, I did not just feel like another number with Veterans United. As a Marine, I have always had a mentality of "get things done"....but with Veterans United, they made sure I was prepared for the whole process.

headshot image of Lance Hopper

Loan Officer: Lance Hopper

NMLS# 1469035

5 out of 5 Stars

Andrew, Lora, Nicole and the team were amazing from beginning to end. I highly recommend working with them if you're looking for a house.

headshot image of Andrew Struttmann

Loan Officer: Andrew Struttmann

NMLS# 2371291

5 out of 5 Stars
headshot image of Nate Bohon

Loan Officer: Nate Bohon

NMLS# 1136526

5 out of 5 Stars
headshot image of Tim Langdon

Loan Officer: Tim Langdon

NMLS# 610467

5 out of 5 Stars

Buying a home with Veterans United is A1 experience. The process was flawless. If you're a veteran, I highly recommend you use them.

headshot image of Randy Nivens

Loan Officer: Randy Nivens

NMLS# 2619117

5 out of 5 Stars
headshot image of Dustin Johnson

Loan Officer: Dustin Johnson

NMLS# 1927297

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4.5 out of 5 Stars
headshot image of Aaron Hayes

Loan Officer: Aaron Hayes

NMLS# 1144691

5 out of 5 Stars

I put off buying a home for over 20 years. It was too confusing and overwhelming. I finally reached a point where it could not be out off any longer and the thought of it just terrified me. The team at Veterans United made the process as easy as it could be. Every step was explained thoroughly to me and the team checked in often to see if I needed help and how I was progressing. The hardest part was finding the right house. I should have taken this step 20 years ago.

headshot image of Chris Lunn

Loan Officer: Chris Lunn

NMLS# 142895

4 out of 5 Stars
headshot image of Jake McQuitty

Loan Officer: Jake McQuitty

NMLS# 2036428

5 out of 5 Stars
headshot image of Harry Basnight

Loan Officer: Harry Basnight

NMLS# 1428692

4 out of 5 Stars
headshot image of Taylor Holman

Loan Officer: Taylor Holman

NMLS# 2036493

5 out of 5 Stars
Photo submission from Jeremy L.

Home buying can be stressful especially when you’re juggling regular life with a bunch of kids. Understanding the lending process let alone a VA Loan was a lot of work (for me). Veterans United made the process simple and my loan officer, Rachel was outstanding! Made the process simple. Clearly communicated every step of the way. And fought for our best interests when the seller was committed to their own best interests. I’d recommend Rachel and Veterans United in a heartbeat.

headshot image of Rachel Gruber

Loan Officer: Rachel Gruber

NMLS# 1482523

5 out of 5 Stars
headshot image of Chris Lunn

Loan Officer: Chris Lunn

NMLS# 142895

5 out of 5 Stars
headshot image of Todd Keicher

Loan Officer: Todd Keicher

NMLS# 447595

5 out of 5 Stars
headshot image of Tyler Brockman

Loan Officer: Tyler Brockman

NMLS# 2759869

4.5 out of 5 Stars

Very patient with you.

headshot image of Tim Tallis

Loan Officer: Tim Tallis

NMLS# 339303

5 out of 5 Stars
headshot image of Denise Stroud

Loan Officer: Denise Stroud

NMLS# 1136506

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Experience first-hand why 372,767 homeowners give us a perfect score!

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3.5 out of 5 Stars

I used the Realtor you guys recommended. I’m sure he bought into some system so he could have first choice. He was over an hour away that was not beneficial to anybody. I would not use them again for this areaAt first I had to remind him of things that were going on in the transaction I felt like I was stuck, stuck between two layers of middle men.When I deposited my earnest money, it should’ve been immediate that all the inspections were scheduled. That didn’t happen and everything was pushed back. It didn’t work out smoothly and I was not happy.I’m only recommending you two others because my first transaction with you in another state worked out very seamlessly.Again, do not pair realtors with people if they are not local

headshot image of Chris Tiongson

Loan Officer: Chris Tiongson

NMLS# 2732925

5 out of 5 Stars
headshot image of Amanda Dusenberry

Branch Manager: Amanda Dusenberry

NMLS# 12419

5 out of 5 Stars

Derek, Dustin & the rest of their team were absolutely fantastic. I recommend them to everyone who is getting a VA home loan.

headshot image of Derek Russell

Loan Officer: Derek Russell

NMLS# 310095

5 out of 5 Stars

They made the process very easy to transition into home ownership and my questions were answered in a quick and knowledgeable way and always courteous . I would highly recommend Veterans United to anyone looking for a home purchase and loan assistance. Thank you Rosa and to all the team members who helped along the way and make my dream of homeownership possible.

headshot image of Ross McClanahan

Loan Officer: Ross McClanahan

NMLS# 1772094

1.5 out of 5 Stars

Not very cohesive. Communication was not optimal. Seemed like the person working our loan was new to the process and dropped the ball on several issues. Thankfully, Julia stepped in to attempt to correct the issues. Was not a very professional or competent process.

Response from Veterans United

Hi Christopher,

Thank you for sharing your feedback. I'm sorry to hear that your experience felt disjointed and that communication throughout the process did not meet your expectations.

I understand how frustrating it can be when you don't feel confident that everyone is aligned and moving your loan forward smoothly. I'm glad Julia was able to step in and assist, but I'm sorry that the overall experience left you questioning the professionalism and support you received.

I'd appreciate the opportunity to learn more about your concerns and review your experience further. Please contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically returned the next business day.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars
Photo submission from Dennis M.

IMHO, I would employ others to take advantage of this Company. I couldn't be more satisfied. It was like ordering a full meal from soup to nuts and walking away very satisfied. Thanks to all of you concerned.
Dennis Maxwell.

headshot image of Chris Lunn

Loan Officer: Chris Lunn

NMLS# 142895

5 out of 5 Stars

Second time using veterans united and I was pleased with the results even though it was a tough house to buy. Staff was friendly and helpful

headshot image of Steve Kincheloe

Loan Officer: Steve Kincheloe

NMLS# 328305

5 out of 5 Stars
headshot image of Rachel Bruce

Loan Officer: Rachel Bruce

NMLS# 951471

5 out of 5 Stars

My loan team was outstanding. To Clayton, Wendy, Kimberly and any other that worked behind the scenes...words cannot be enough to express the levels of gratitude and happiness my wife and I are currently feeling. At the start of our home buying journey, it seemed like we were biting more than we could chew. Nonetheless, the team and Veterans United helped us through every roadblock and obstacle. You guys transformed this from a nightmare into a dream then into reality. I am so happy I went with Veterans United for my first home. To all my fellow Veterans reading my review...You won't regret choosing Veterans United.

headshot image of Clayton Meldi

Loan Officer: Clayton Meldi

NMLS# 1564820

5 out of 5 Stars
headshot image of Katie Mottet

Loan Officer: Katie Mottet

NMLS# 1377183

5 out of 5 Stars
headshot image of Aaron Foster

Loan Officer: Aaron Foster

NMLS# 298410

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