We are incredibly grateful for the support the VA provides to veterans and their families. The VA home loan program has made the dream of owning our first home a reality, opening the door to a new chapter in our lives. Knowing there are programs designed to help those who have served our country achieve homeownership is truly a blessing. Thank you to the VA for helping make our family’s dream come true. We can’t wait to create lasting memories in our very first home!
Right up to the end our refi went fine. But since the web site wouldn't let me access the existing loan, I was unable to cancel the autopay and a July payment was taken for the loan that had already been replaced. I sent an email asking how to get this fixed and was given 2 numbers to call, after 20 min on the first number they couldn't even find my loan. The second number resolved my issues after one referral. Very poor and uncoordinated customer service, right hand doesn't know what the left is doing.
Response from Veterans United
Hi James,
Thank you for sharing your feedback. I'm glad your refinance went smoothly overall, but I'm sorry the experience after closing was so frustrating. I understand how confusing it must have been to have an automatic payment drafted after your new loan replaced the old one, especially when you had trouble finding the right team to help.
I'm glad your issue was eventually resolved, but I appreciate you letting us know where we can do better. If there's anything you'd like me to look into further, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and if you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Smooth and easy process. Veterans United team made sure I was always an informed and set me up with everything I needed for the new house and land. Would highly recommend. The team treats you like family. 10/10 experience and would highly recommend. Jeff Gordon was a pleasure to work with. Outstanding guy!
Great team, excellent communication and prompt and courteous customer service. Our team checked all the boxes and made our mortgage process from start to finish a breeze. We would highly recommend Veteran’s United.
As a first time home buyer, I went through a rollercoaster of emotions throughout this process. Lance Hopper and his team went out of their way to make sure I knew what to expect through the process. I even had a family emergency during this process that put things on pause. The first thing that Lance said to me was take care of family and we'll still be here. Throughout this process, I did not just feel like another number with Veterans United. As a Marine, I have always had a mentality of "get things done"....but with Veterans United, they made sure I was prepared for the whole process.
My experience with Veterans United was top tier. I had the absolute best people working on my behalf. I am a first time home buyer and Veterans United made the process easy and stress free. Thank you all so much. I love my home, if ever you're in Mobile, Alabama I invite you to stop by.
Mason M. and the team did an outstanding job once again. We were able to close in less than 20 days. The team is consistently checking in and making sure things are moving along, always willing to help or answer questions, and they genuinely care. The team even went the extra mile and put a personalized package together for me. That was just Icing on the cake!!
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Home buying can be stressful especially when you’re juggling regular life with a bunch of kids. Understanding the lending process let alone a VA Loan was a lot of work (for me). Veterans United made the process simple and my loan officer, Rachel was outstanding! Made the process simple. Clearly communicated every step of the way. And fought for our best interests when the seller was committed to their own best interests. I’d recommend Rachel and Veterans United in a heartbeat.
Spencer and his team were beyond helpful. Every step of thw way, I was informed, directed and guided on what needed to be completed. He was always availibe to answer my calls and ensure I was on track.
Ryan Davis and his team, from start to finish, closed a VA loan in 21 days.Nuff said.
Working with Kelly's team was just seamless. Not my first purchase with her. Thank you,Carlos
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Mike and the team at veterans united were phenomenal. The communication and transparency with the team was great thank you all so much!
Our team was so helpful. They answered every question we had, and were super professional
Holly and the team were fantastic! They’ve simplified the process and made collecting documents and communicating so seamless. Not enough positives to say about the care our family received!
IMHO, I would employ others to take advantage of this Company. I couldn't be more satisfied. It was like ordering a full meal from soup to nuts and walking away very satisfied. Thanks to all of you concerned.
Dennis Maxwell.
Nick and his staff worked to make an impossible loan possible. Nick never gave up on the loan even when I was ready to
