On July 1, 2026, I received some of the best news of my life—I officially became a homeowner!I thank God for blessing me with an incredible Veterans United team: Kris Ball, Ashley Crump, Nicole, Lliam Ross, Steven Dudley, and Jason Cheperdak. From start to finish, each of you made this journey smooth, memorable, and stress-free.You answered every question with patience and professionalism, never making me feel like any question was unimportant. Your guidance, encouragement, and genuine care gave me confidence throughout the entire process.As a proud U.S. Army veteran, I give Veterans United my highest recommendation and a 100% approval rating. If every veteran receives the level of service I did, then they are truly in great hands.Thank you for making my lifelong dream of homeownership a reality. God bless each of you!
I specifically asked for the review page that’s how great my team was. Excellent service all around, as a first time buyer my team did an exceptional job walking me through each step and we moved along in our process.
As a first time home buyer, I went through a rollercoaster of emotions throughout this process. Lance Hopper and his team went out of their way to make sure I knew what to expect through the process. I even had a family emergency during this process that put things on pause. The first thing that Lance said to me was take care of family and we'll still be here. Throughout this process, I did not just feel like another number with Veterans United. As a Marine, I have always had a mentality of "get things done"....but with Veterans United, they made sure I was prepared for the whole process.
EXCEPTIONAL SERVICE............
My team was very thorough and transparent about all the paperwork needed to process my loan as quickly as possible. They were friendly, knowledgeable, quick and responsive to all my questions and needs.
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Miguel and Keagan we’re excellent. They followed up on all matters and responded promptly. When they needed to research an answer, they did their due diligence in getting the information that was required and providing it back to us. We had a great experience.
Home buying can be stressful especially when you’re juggling regular life with a bunch of kids. Understanding the lending process let alone a VA Loan was a lot of work (for me). Veterans United made the process simple and my loan officer, Rachel was outstanding! Made the process simple. Clearly communicated every step of the way. And fought for our best interests when the seller was committed to their own best interests. I’d recommend Rachel and Veterans United in a heartbeat.
Do not respond quickly and will have to push your closing date multiple times due to poor communication and lack of attention to detail.
Response from Veterans United
Hi Klare,
I'm sorry to hear your experience was frustrating. Delays and poor communication can make an already stressful process even more difficult. I'd appreciate the opportunity to learn more about what happened. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. Our Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and if you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
While the people I interacted with regularly, like Paul Farnam and others, were very helpful, kind, and professional, the process and underwriting were exceedingly cumbersome and incredibly difficult to navigate. I would even characterize it as almost punitive. I imagine that if we had not had a large down payment (around 50% of the house's value), we would not have been able to secure the loan due to the underwriter. I have a hard time believing that anyone using Veterans United without extraordinary resources can get a house in this market. In fact, almost everyone we talked to who either used Veterans United or works with them via title companies, escrow, etc., counts Veterans United as one of the worst companies to work with. While I am glad the loan came through in the end, it was with considerable stress and redundant paperwork (we submitted the same material several times across multiple documents, making me wonder if the underwriter was actually just AI), which made me regret not looking for another lender. I was told that we were all good up until the last two weeks, but then all of a sudden there were tons of problems that could have been solved months earlier and wouldn't have caused so much difficulty. I want to re-emphasize: Paul was great; but the process was so terrible at the end that I have no wonder left in my mind as to why so many in my generation (millennials) cannot buy a home and get ahead. The process of homeownership is actively killing upward mobility for the exact population VU aims to help.
Response from Veterans United
Hi Paul,
Thank you for taking the time to share such thoughtful feedback. I'm glad to hear your loan officer, Paul, made a positive impression and provided the kind, professional support you deserved throughout your homebuying journey.
I'm sorry the underwriting process felt so overwhelming and stressful. I understand how discouraging it is to feel like you're repeatedly providing the same information, especially after believing everything was on track. That's not the experience we want anyone to have, and I appreciate you sharing how it affected you.
Your perspective on the challenges of today's homebuying process is valuable, and I'd like the opportunity to learn more about your experience. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Thank you again for your honest feedback, and congratulations on your new home. I hope we have the opportunity to speak with you.
Sincerely,
Claire S., Client Relations Manager
Ben and his team were great to work with. Gave me answers to all my questions and helped me get through the process smoothly.
IMHO, I would employ others to take advantage of this Company. I couldn't be more satisfied. It was like ordering a full meal from soup to nuts and walking away very satisfied. Thanks to all of you concerned.
Dennis Maxwell.
We really appreciate everyone who made this happen. The team was wonderful and made this happen! We went from homeless to homeowners in 9 months. Everyone was so wonderful, thorough, and on top of things which made it a very smooth process. We’d give 100 stars if we could!
James Walrod did an amazing job getting me and my family into our home. They were truly there for us with any questions we had and are still there for us today even after the purchase. I consider. James a friend now who I could reach out to. I thank him and his team from the bottom of my heart.
Buying a home can be very stressful, however, not with Veterans United. From the moment I reached out it felt like I was chatting with friends. Absolutely no pressure about anything and always making sure any question was promptly answered. If you have everything in order and respond quickly to their to do list you will be closing in no time.
I was overwhelmed with all of the steps that were needed but the team came through for me, I have absolutely nothing negative to say about any step they were diligent and very professional and got me to the finish line.
Very prompt and professional service.
