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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
475,633 reviews
525 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Caring Easy Supportive Linda J., Marines
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Trustworthy Knowledgeable Streamlined Dan S., Air Force
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Clear Responsive Experts Tony D., Army
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 475,633 unfiltered reviews

Starting on Page 20 of 15,855. Return to Page 1

5 out of 5 Stars
headshot image of Collin Cochran

Loan Officer: Collin Cochran

NMLS# 2128747

5 out of 5 Stars
headshot image of Randy Nivens

Loan Officer: Randy Nivens

NMLS# 2619117

5 out of 5 Stars
headshot image of Sam Brown

Loan Officer: Sam Brown

NMLS# 1601606

5 out of 5 Stars

Daniel Lowes and his team couldn't have been more helpful and supportive. Always there to answer any questions or concerns

headshot image of Daniel Lowes

Loan Officer: Daniel Lowes

NMLS# 186468

5 out of 5 Stars

The entire team was awesome and very informative and extremely helpful!!!

headshot image of Joe Schumacher

Loan Officer: Joe Schumacher

NMLS# 2742396

5 out of 5 Stars
Photo submission from Cameron C.

We’ve used VU twice and a smaller lender once for our three total times we’ve purchased a home using the VA Loan. Will highly recommend them over and over as we haven’t seen many other lenders top their customer service and support throughout the process. We always feel informed and like we’re part of the entire process during each step, whereas other lenders keep to themselves while working on things behind the scenes. Grateful for VU and will always recommend them for VA Loans.

headshot image of Brian Jahnsen

Loan Officer: Brian Jahnsen

NMLS# 28144

4 out of 5 Stars
headshot image of Lance Nilson

Loan Officer: Lance Nilson

NMLS# 1698422

5 out of 5 Stars
headshot image of Matthew Eichenberger

Loan Officer: Matthew Eichenberger

NMLS# 369949

5 out of 5 Stars
headshot image of Nick Kundert

Loan Officer Team Lead: Nick Kundert

NMLS# 1000911

1.5 out of 5 Stars

This is the second home I purchased using veterans united. Johnathan Lucas was easy to work with however his team wasn’t. Too many times I had to resend documents with one member saying I’m good and the next saying it’s not there until the file was reviewed. There was no communication amongst members and they made an already stressful situation worse. Even my realtor and the seller of my new home complained multiple times about the lack of communication with veterans united. The first home I bought was a breeze which was why I used veterans united a second time. I don’t think I’d be as sure next time.

Response from Veterans United

Hi Benjamin,
I really appreciate you choosing Veterans United for a second time, and I’m sorry this experience didn’t live up to the first one. Buying a home is stressful enough without having to resend documents or wonder whether everyone involved has the same information.

I’m glad to hear Jonathan was easy to work with, but I understand how frustrating the communication between the rest of the team must have been, especially when your realtor and seller were also having difficulty getting the information they needed. You came back to us because your first experience went so smoothly, and I’m disappointed that this time left you questioning whether you’d choose us again.

I’d appreciate the opportunity to learn more about what happened and make sure your feedback is heard. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.

Sincerely,
Claire S., Client Relations Manager

3 out of 5 Stars
headshot image of Don Smith

Loan Officer: Don Smith

NMLS# 1969556

4.5 out of 5 Stars
headshot image of Chase Lyles

Loan Officer: Chase Lyles

NMLS# 2029622

5 out of 5 Stars

Christian and Kathleen are rockstars. Able to make a very tight deadline happen with a lot of paper work involved. Outstanding results, and I am glad we were all able to work together to make me a new home owner!!

headshot image of Christian Heinz

Loan Officer: Christian Heinz

NMLS# 2822978

3.5 out of 5 Stars
headshot image of Jon Abernathy

Loan Officer Team Lead: Jon Abernathy

NMLS# 49695

5 out of 5 Stars

KYLE was AMAZING, he went above and beyond to help me get my forever home. This purchase was very unique, but with KYLE'S help he made it feel very smooth.

headshot image of Kyle Barrett

Loan Officer: Kyle Barrett

NMLS# 2801205

5 out of 5 Stars
headshot image of Kevin Webster

Loan Officer: Kevin Webster

NMLS# 996824

5 out of 5 Stars
Photo submission from Jonathan J.

Veterans United is an Outstanding Team who I would work with again. Trustworthy and Professional with Genuine Support in securing homes for the Veteran Families.

headshot image of Andrew Struttmann

Loan Officer: Andrew Struttmann

NMLS# 2371291

5 out of 5 Stars
headshot image of Mike Patzius

Loan Officer: Mike Patzius

NMLS# 1121108

5 out of 5 Stars

I cannot sing Rob's praises enough; whenever I emailed and/or called him, his response was timely, efficient, and knowledgeable.
As a matter of fact, the collective team at Veterans United was very supportive throughout this challenging process. Me and my wife would like to take this time to thank you all very much!

headshot image of Rob Hegstrom

Loan Officer: Rob Hegstrom

NMLS# 611459

5 out of 5 Stars

My name is Katrina Gable. My husband and I, James Gable applied for a home loan through veterans United. We almost hesitated to call but we thought about it and just took the chance. All I can say is the team that I had was wonderful. They stuck by my side and things went perfect for us. We now have a beautiful home four bedroom two bath with a pool in the Volusia County fl area! I just want anybody who is reading this if you are looking somewhere to get a loan to get the house of your dreams, I’m telling you right now give it a chance what’s it gonna hurt? Things are stressful in life, but that’s what makes us stronger go for it because we day and we are so thankful Aaron, Madison, Kole, and George and also my beautiful realtor PAOLA all made this happen for us and I think you all if you guys looking for the team to help you ask for Aaron Mansfield…🫶🙏💯 THANKS AGAIN VETERANS UNITED!!!!!!!!

headshot image of Aaron Mansfield

Loan Officer: Aaron Mansfield

NMLS# 2736749

5 out of 5 Stars

My assigned team was great! They kept me informed and willing to help every step of the way!

headshot image of John Schnurbusch

Loan Officer: John Schnurbusch

NMLS# 1813273

5 out of 5 Stars
headshot image of Mark Sexton

Loan Officer: Mark Sexton

NMLS# 1092870

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5 out of 5 Stars

Working with Tim was amazing. He explained everything and answered all my questions

headshot image of Tim Spears

Branch Manager: Tim Spears

NMLS# 1191068

5 out of 5 Stars
headshot image of Casey Schaedel

Loan Officer: Casey Schaedel

NMLS# 2084574

4 out of 5 Stars

Dan was great to work with, during the process

headshot image of Dan Davis

Loan Officer Team Lead: Dan Davis

NMLS# 59622

5 out of 5 Stars
headshot image of Justin Darr

Loan Officer: Justin Darr

NMLS# 526292

5 out of 5 Stars
headshot image of Brandon Sterr

Loan Officer: Brandon Sterr

NMLS# 2069970

5 out of 5 Stars

If you’re looking for a team that goes above and beyond, look no further than Veterans United Home Loans. From start to finish, this entire team had my back like a well-oiled machine. Every time I had a question or needed something done, they didn’t just meet my expectations, they crushed them. They kept me in the loop at all times, making sure I was never left wondering what was going on. I swear they must have had a direct line to my thoughts because they always stayed one step ahead!Huge shoutout to the entire team, seriously, these guys didn’t miss a beat. They made the home-buying process feel like a breeze, which is saying a lot considering how stressful it can be. I don’t know if they run on coffee or pure determination, but whatever it is, it works! I’d ask for something, and boom, it was already done. They didn’t just do their job, they did it with care, efficiency, and a level of dedication that’s hard to find these days.But I have to take a moment to talk about Jordan Powell, my loan officer. If you’re lucky enough to get him, consider yourself blessed. This guy is a rockstar! Jordan was always ten steps ahead, making sure I had zero worries and that everything was handled perfectly. He got things done faster than I could blink, and he always had my best interest in mind. I’m pretty sure if there was an Olympic event for loan officers, Jordan would bring home the gold.To anyone out there thinking about going with Veterans United, DO IT. I can’t recommend them enough. They took care of me like family, and I know they’ll do the same for you. If you’re lucky enough to get Jordan Powell, just know you’re in the best hands possible. This team doesn’t just get the job done, they set the gold standard.10/10, highly recommend, and I’d do it all over again without hesitation. Thanks again to Veterans United and the dream team that made it all happen!

headshot image of Jordan Powell

Loan Officer: Jordan Powell

NMLS# 2529041

5 out of 5 Stars

The entire team that we worked with was absolutely amazing!! They all made what is normally a pretty stressful experience, such a smooth and enjoyable process. Thank you all for making this a breeze! We will be recommending VU to anyone we know who is a veteran looking to purchase a home. Thank you Brett, Nicole, and everyone we worked with, you guys ROCK!!

headshot image of Brett Kenney

Loan Officer: Brett Kenney

NMLS# 2094807

5 out of 5 Stars
headshot image of Solibel H. Ramos

Branch Manager: Solibel H. Ramos

NMLS# 110667

5 out of 5 Stars
headshot image of Chase Anderson

Loan Officer: Chase Anderson

NMLS# 2102835

5 out of 5 Stars
headshot image of Ellis Carter

Loan Officer: Ellis Carter

NMLS# 2452369

5 out of 5 Stars
headshot image of Brian Poterbin

Loan Officer: Brian Poterbin

NMLS# 1100035

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