Kelly Stephens provides outstanding customer service!!!
Jeremy and Nicole were truly exceptional in their assistance throughout the process.
I was buying my grandparents home and it was in a reverse mortgage. We hit so many speed bumps and he stuck with me and it was awesome! From getting my credit to where it needed to be until the day my loan funded Veteran’s United was there from the wee thought about buying a house until I closed. They made it very very easy for me in a not so easy situation! It was an awesome experience.
Absolutely amazing job by everyone! I can not complain about a single thing. Everything was smooth with no major hiccups. I will forever be grateful for the team and their knowledge and willingness to answer all of my questions.
Horace and Christina were great to work with even though I was hard to get ahold of at times. They were knowledgeable and quickly answered the questions I had.
Daniel and Haley were absolutely amazing. A 5 star review would not be enough! They made buying our first home so easy. We could never say thank you enough!
Kyle and Shari were awesome. They took care of my refinancing quickly and professionally. Would definitely recommend.
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Shawn Hall and the team who works with him were all very professional and knowledgeable. They were a pleasure to work with!
Professional and efficient
Jake did great!
Our team at Veterans United made purchasing our first home smooth and straightforward! The support, communication, and customer service exceeded our expectations! Thank you Veterans United!!
The entire team was very helpful, friendly, and professional.
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Danielle was professional and the process was smooth. It helps having VA industry experts on your side. Thanks.
Exceptional service. Veterans united has truly made our home buying experience stress free. With constant updates and resources to people the listen and deliver. I would 100% recommend to anyone who is looking to buy. Thank you Veterans United!
After a misunderstanding on my part you all walked me though the process and for that I am greatful .It is a pleasure working with you and I mean all of the Team.
OK, so, I have always preferred renting for the convenience, but then about a year ago I was somehow inspired to buy a home, if I could find the right now. I h ad stumbled onto VU and had contacted them with my interest in doing a VA loan, which would be my first. My best friend "sister" and I spent months trying to find one close to her house, (My mom has dementia and I am her caregiver and my friend and her family have helped me care for her and she has become part of their family) Unfortunately, they were all high priced and still a bit away distance-wise, so we kind of tabled it for another time. For anyone who doesn't think prayer works, they might want to recheck that! A mutual friend of ours owned a house literally across the street, and one day she told us that she and her husband were going to move back to TX and they decided to finally sell the house. Once my friend told her about me wanting it, she didn't even list it, instead doing a FSBO, which took out the middle man. I contacted Alec and crew to tell him I had finally found a house and he was so excited for me! He literally took care of everything and brought in Elizabeth and Blake to hold my hand through the process, which took less than a month! When they said they were going to do something, they did it and with high quality caring. They found a title company locally that also was awesome with very helpful and attentive people. They even had gotten a beautiful sign made for my craft room! It was one of the very few times in my life that I have done business with an organization/company where it was obvious these people had answered a calling to do this and genuinely loved it. They are an example of what customer care (aka service) is supposed to be like. I've been an RN for over 30 years, and a psychotherapist for over 7 years, so I know first hand the importance of making sure my clients feel taken care of. I have their phone numbers starred in my contact list, and whenever I meet a fellow Veteran wanting to purchase, Veterans United will be THE first company, and they will be the first names I give out. Somebody, please give these folks a raise, or at least a nice Christmas bonus!
Thanks for everything and Merry Christmas!
Dr. Karen Wall
MAJ (Retired) Army Nurse Corps
