Everyone in this office is amazing! I have used them twice, and would use them again! Kala and Marty are very helpful, and will do anything and everything to help with the process!
We have worked with Eric and his team several times over the last decade. He and his team answer questions and walk you through the process. He takes time to listen and creates an atmosphere of trust. Highly recommended!
As painless as it gets for a Re-Fi, I don't even think I had to send any updated docs. All my debt is paid off and my monthly cash flow will increase significantly. Jason and Tiffany are an A+ Mortgage team, thanks again Jason and Tiffany!
Nick made me feel so safe going through this process. I have trust issues and I can be pretty pessimistic about things, but Nick was wonderful in explaining everything to me, giving me updates on the process at every stage. He really listened to my concerns and focused on allaying them. He was also very proactive preemptive, bringing up questions that I had but hadn’t been able to formulate and verbalize yet. He was kind and approachable without being the overly enthusiastic, over bearing “salesman” type. I could let my guard down.
The whole process was very easy on my part. I was guided each step along the way and was always updated and informed about the current/next step on the process. The app makes it very easy to upload required documents. Very satisfied with the level of care and concern that was shown by both Lynn and Tim. They were fantastic in every way!
Very difficult case. They stuck with us.
Thank you Veterans United. You guys have the greatest team. This home purchase was my second with you guys and both times it was the best!! I highly recommend Veterans United!!
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Ryan was great
I won't work with anyone else.
My second time using Bryant and his team for a home purchase. Amazing service, quick and painless process. An absolute pleasure to work with this team.
Brian Poterbin, Kate Keating, and the entire VUHL team were exceptional throughout the entire home loan process. Every team member provided prompt, professional, and outstanding customer service from start to finish. They consistently went above and beyond to keep me informed, answer my questions, and make sure I felt supported every step of the way.This was by far the best home-buying experience I’ve ever had. I truly couldn’t have asked for a better team, and if I could give a higher rating, I absolutely would.
Veterans United made things easy and with open communication. Jon and Kyle were always there to answer any and all of our questions. This is our second home with Veterans United, and I can not imagine any other way of buying a home and will recommend anyone to use Veterans United.
We had an extremely stressful, disorganized, and untimely experience with Veterans United. My client said they would never use them again after our experience. We had an 11 day delay on closing because of items that should have come up previously but waited to be brought up until the week before closing. Terrible communication and response.
Response from Veterans United
Hey Timothy,
I’m really sorry to hear how stressful and frustrating this experience was for both you and your client. Delays so close to closing, especially when concerns feel like they should have been addressed much earlier in the process, can create a lot of unnecessary stress and uncertainty. I can understand why the lack of communication and responsiveness left such a negative impression.
We know how important it is to keep everyone informed throughout the homebuying process, including agents and borrowers, and I’m sorry that didn’t happen here. An 11-day closing delay is significant, and it’s understandable that your client walked away feeling disappointed after the experience.
I’d appreciate the opportunity to learn more about what happened and share your feedback with the appropriate teams. If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and if you contact us outside those hours, we’ll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Amanda and Greg supported and advocated for the purchase of my home. They helped me navigate the underwriting. After they told me, I was approved for the loan I became very emotional, after going through years of grieving therapy. I am no longer a homeless veteran. They saved my life. I will never forget them.Thank you
Throughout the process, I always felt confident that I was in goods hands.
Our experience with Tommy Purk was nothing short of fantastic. My fiancé and I cannot fully begin to express our gratitude for his and Thomas Sutton’s services. Tommy and Thomas managed to exceed all of our expectations and are truly rare gems in this field. It’s not often that you work with a loan team only to feel like great friends by the end of it.
One of Tommy’s absolute standout qualities is his ability to problem-solve. He quickly and creatively addressed several unavoidable setbacks during our home-buying process. If it weren’t for his out-of-the-box thinking, bias for action, and adaptability, I truly don’t think we could have closed as quickly or smoothly. Tommy was extremely dedicated to helping us overcome our unique obstacles. Tommy enthusiastically rose to every challenge, a highly valuable trait for a Loan Officer and something that sets him apart from most others in the industry.
On top of that: Tommy’s regular communication, expertise on ALL loan types, and patience were all top notch, A+.
He truly goes above and beyond for his clients.
Thank you to Tommy and Thomas (who was equally amazing to work with) for your unwavering support and help getting us into our dream house! We will definitely be using Tommy and his team in the future and referring all of our friends and family to them.
Professional! Prompt! Courteous! The entire team blessed our home loan experience with their excellent assistance!
Kyle was great. Helpful and understanding of the situation.
