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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
473,957 reviews
662 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Caring Easy Supportive Linda J., Marines
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Trustworthy Knowledgeable Streamlined Dan S., Air Force
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Clear Responsive Experts Tony D., Army
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 473,957 unfiltered reviews

Starting on Page 20 of 15,799. Return to Page 1

5 out of 5 Stars
headshot image of Alex Horn

Loan Officer: Alex Horn

NMLS# 2147323

5 out of 5 Stars
headshot image of Blake Thompson

Loan Officer: Blake Thompson

NMLS# 2345679

5 out of 5 Stars

Neil, Jeremy and their entire team are exceptional. As a first time home buyer, they made the process so easy and stress-free. They took care of difficult stuff for me, and explained everything along the way. I would absolutely work with them again and recommend them to all of my friends and family. They treat you like family!

headshot image of Neil Hansen

Senior Loan Officer: Neil Hansen

NMLS# 1766788

5 out of 5 Stars

Evan and Lynette were great. Buying a house is stressful and they were very easy to get ahold of and answer questions whenever I needed. Really great first time buying experience.

headshot image of Evan Carmichael

Loan Officer: Evan Carmichael

NMLS# 2042445

5 out of 5 Stars
headshot image of Patrick Barry

Loan Officer: Patrick Barry

NMLS# 1639540

5 out of 5 Stars
Photo submission from Cameron C.

We’ve used VU twice and a smaller lender once for our three total times we’ve purchased a home using the VA Loan. Will highly recommend them over and over as we haven’t seen many other lenders top their customer service and support throughout the process. We always feel informed and like we’re part of the entire process during each step, whereas other lenders keep to themselves while working on things behind the scenes. Grateful for VU and will always recommend them for VA Loans.

headshot image of Brian Jahnsen

Loan Officer: Brian Jahnsen

NMLS# 28144

3 out of 5 Stars

went way beyond the initial closing date. Probably no fault of VU but in the appraisal process. Regardless it still falls under the VU umbrella. I was happy with my agent. His name is Reed Murray. He was great during the whole process.

Response from Veterans United

Hey Jimmy,
Thank you for sharing your experience. I'm glad to hear Reed was a steady source of support throughout the process and helped make a difficult situation a little easier. I'll be sure your kind words about him are shared.

I also understand how frustrating it can be when closing goes well beyond the date you originally expected. Even when parts of the process involve outside parties, I know the overall experience still reflects on Veterans United, and I'm sorry this part of your homebuying journey was so stressful.

If you'd like to talk through your experience further, please reach out to the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically answered the next business day.

Sincerely,
Claire S., Client Relations Manager

4.5 out of 5 Stars
headshot image of Amanda Barcus

Loan Officer: Amanda Barcus

NMLS# 2724252

5 out of 5 Stars

I cannot say enough good things about my experience with Veterans United and my loan team. From beginning to end, the entire process was incredibly smooth, organized, and far less stressful than I ever expected buying a home to be.Chris, my loan officer, was absolutely outstanding. He was knowledgeable, responsive, patient, and always made sure I understood exactly where we were in the process and what was needed next. Communication was excellent, questions were answered quickly, and I never felt like I was left wondering what was happening with my loan.Most impressive of all, Chris and his team got my VA loan from start to closing in just three weeks! Anyone who has bought a home knows how much has to happen behind the scenes to pull that off. The entire team worked together seamlessly, kept everything moving, and handled every detail quickly and professionally.As a veteran, having a lender that truly understands the VA loan process makes an enormous difference. Chris and the Veterans United team exceeded my expectations in every way. I always felt like I had knowledgeable people in my corner who genuinely cared about getting me into my new home.I would absolutely recommend Chris and Veterans United to any veteran or military family buying a home. Five stars doesn’t feel like enough. Thank you to Chris and the entire team for making what could have been a stressful process such a great experience and for getting me into my new home in an incredible three weeks!

headshot image of Chris Lunn

Loan Officer: Chris Lunn

NMLS# 142895

5 out of 5 Stars

Stephen and the team are awesome. This is my second time using Veterans United to purchase and both of my experiences have been amazing!

headshot image of Stephen Erickson

Loan Officer: Stephen Erickson

NMLS# 1421194

5 out of 5 Stars

Alex and the rest of the team made the home buying process incredibly simple.

headshot image of Alex Aldrich

Loan Officer: Alex Aldrich

NMLS# 2049796

5 out of 5 Stars

I can't say enough about the team I had. Jeff, kara, Diego, and Brian all did a phenomenal job. Highly communicative and made this process less scary and much more streamlined.

headshot image of Jeff Gordon

Loan Officer: Jeff Gordon

NMLS# 202235

5 out of 5 Stars
headshot image of Maggie Schuh

Loan Officer: Maggie Schuh

NMLS# 1873211

5 out of 5 Stars
headshot image of Aaron Brooks

Loan Officer: Aaron Brooks

NMLS# 1003530

5 out of 5 Stars
headshot image of Kimberly Held

Loan Officer: Kimberly Held

NMLS# 2770521

5 out of 5 Stars
headshot image of Josh Jennett

Loan Officer Team Lead: Josh Jennett

NMLS# 1933969

5 out of 5 Stars
Photo submission from Jonathan J.

Veterans United is an Outstanding Team who I would work with again. Trustworthy and Professional with Genuine Support in securing homes for the Veteran Families.

headshot image of Andrew Struttmann

Loan Officer: Andrew Struttmann

NMLS# 2371291

5 out of 5 Stars

Nowhere else to start other than outstanding! From the beginning to the end, Chris's team was amazing, they were all super responsive, answered any questions immediately and made the process an enjoyable experience. I would really like to thank Chris, Maxwell, Drew, Andrew, and Vickie. Thank you all so much from the bottom of our hearts for making this process so easy.

headshot image of Chris Coloni

Loan Officer: Chris Coloni

NMLS# 2609117

5 out of 5 Stars
headshot image of Taylor Webb

Loan Officer: Taylor Webb

NMLS# 2036496

5 out of 5 Stars

As a first time home buyer, I needed so much assistance and they were there every step of the way. They assisted with everything and just helped me understand the process and answered all my questions.

headshot image of David Kitchen

Loan Officer: David Kitchen

NMLS# 1325613

5 out of 5 Stars

Melissa is the best Loan Officer we have ever worked with. She works tirelessly and never gives up on you. She truly sees the entire process through and will make sure you get in your home!

headshot image of Melissa Velasquez

Loan Officer : Melissa Velasquez

NMLS# 2673576

5 out of 5 Stars
headshot image of Don Smith

Loan Officer: Don Smith

NMLS# 1969556

2.5 out of 5 Stars

I almost would not recommend but I would recommend with the caveat of some of the people working there like Josie W. are superstars and some are not great and was not available as we got closer to closing. My closing was delayed because of this!

Response from Veterans United

Thank you for sharing this feedback, Geoffrey. I'm glad to hear Josie made such a positive impression and was a bright spot in your experience. At the same time, I'm sorry you didn't feel that same level of support throughout the process, especially as you got closer to closing. I understand how frustrating a closing delay can be when you're counting on things moving forward as expected.

I'd appreciate the opportunity to learn more about your experience. Please reach out to the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars
headshot image of Charles Saulberry

Loan Officer: Charles Saulberry

NMLS# 2319918

5 out of 5 Stars

From that first call, they processed my application in record time. I was very impressed with their professionalism, not to mention all the help and suggestions they gave me.

headshot image of Ross Pierson

Loan Officer: Ross Pierson

NMLS# 120837

4.5 out of 5 Stars
headshot image of Jamie Hughes

Loan Officer Team Lead: Jamie Hughes

NMLS# 1781663

5 out of 5 Stars

I have recommended your services several times prior to closing and several thereafter. The process was simple, fast, professional, and truly customer-centric. I wanted to work with someone that showed respected and was interested in making this a truly collaborative effort. Greg, Brayden, and Myles were like the dream team! My family and I are happy with our new home and appreciate their hard work in making this possible. Many thanks!

headshot image of Greg Heins

Loan Officer Team Lead: Greg Heins

NMLS# 1862552

5 out of 5 Stars

If you’re looking for a team that goes above and beyond, look no further than Veterans United Home Loans. From start to finish, this entire team had my back like a well-oiled machine. Every time I had a question or needed something done, they didn’t just meet my expectations, they crushed them. They kept me in the loop at all times, making sure I was never left wondering what was going on. I swear they must have had a direct line to my thoughts because they always stayed one step ahead!Huge shoutout to the entire team, seriously, these guys didn’t miss a beat. They made the home-buying process feel like a breeze, which is saying a lot considering how stressful it can be. I don’t know if they run on coffee or pure determination, but whatever it is, it works! I’d ask for something, and boom, it was already done. They didn’t just do their job, they did it with care, efficiency, and a level of dedication that’s hard to find these days.But I have to take a moment to talk about Jordan Powell, my loan officer. If you’re lucky enough to get him, consider yourself blessed. This guy is a rockstar! Jordan was always ten steps ahead, making sure I had zero worries and that everything was handled perfectly. He got things done faster than I could blink, and he always had my best interest in mind. I’m pretty sure if there was an Olympic event for loan officers, Jordan would bring home the gold.To anyone out there thinking about going with Veterans United, DO IT. I can’t recommend them enough. They took care of me like family, and I know they’ll do the same for you. If you’re lucky enough to get Jordan Powell, just know you’re in the best hands possible. This team doesn’t just get the job done, they set the gold standard.10/10, highly recommend, and I’d do it all over again without hesitation. Thanks again to Veterans United and the dream team that made it all happen!

headshot image of Jordan Powell

Loan Officer: Jordan Powell

NMLS# 2529041

5 out of 5 Stars

Sarah and the team were very helpful and the closing was so smooth even with last minute corrections. Outstanding job.

headshot image of Sarah Sauro

Loan Officer: Sarah Sauro

NMLS# 715700

5 out of 5 Stars
headshot image of Dylan Schatz

Loan Officer: Dylan Schatz

NMLS# 2018655

4 out of 5 Stars
headshot image of Dominic Mers

Loan Officer: Dominic Mers

NMLS# 2820451

5 out of 5 Stars

I want to express my deepest gratitude to Wes Dyer and Jordan for their absolute masterclass performance on my VA home loan. We initiated this process on the 1st of the month, and thanks to their elite communication and rapid underwriting precision, we successfully closed in less than three weeks! Wes paid magnificent attention to my financial footprint from day one, ensuring my fixed retirement goals were completely insulated and protected. Jordan managed the processing pipeline flawlessly, moving my documents through the underwriting matrix without a single day of administrative delay. They are transparent, highly professional, and fierce advocates for veterans. If you want a mortgage team that delivers textbook precision on a tight timeline, Wes and Jordan are the gold standard.

headshot image of Wes Dyer

Loan Officer: Wes Dyer

NMLS# 1945043

5 out of 5 Stars

Thank you for all your help from the underwriters to Steve and his team helped me get my credit in order and the the Realtor Jodie tall set me up with was wonderful I can’t thank you all enough for helping me make a dream come true I now have a house where my family can make memories and prosper. I’ll yell it from the roof tops to any vet looking for a home loan veterans united is the only call you need to make.

headshot image of Steve Harvel

Loan Officer: Steve Harvel

NMLS# 1842474

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