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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
465,761 reviews
787 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 465,761 unfiltered reviews

Starting on Page 20 of 15,526. Return to Page 1

5 out of 5 Stars

Veterans united goes above and beyond. They are very responsive. They communicate through email, phones call, and text. All the paperwork is through the app. Electronic signatures. It's all super convenient.I had an issue with my lender. I emailed them at 8 p.m., and within five minutes, they responded that it would be taken care of the next day. The next morning, they had paired me with someone amazing and she contacted me at 9 a.m.This was my second time using veterans united. If I buy again, no question, I will be using them.

headshot image of Abbie Schneider

Loan Officer: Abbie Schneider

NMLS# 2059890

5 out of 5 Stars
headshot image of Tyler Dunn

Loan Officer: Tyler Dunn

NMLS# 1864169

5 out of 5 Stars

As a first-time homebuyer, I was honestly terrified going into this process. Buying a home felt overwhelming, and I had no idea how many questions, decisions, and emotions would come with it. Looking back now, I can say without hesitation that Veterans United made what could have been a stressful experience one of the most positive and rewarding experiences my family and I have ever had.From day one, Ashley was absolutely exceptional. She never once made me feel embarrassed for asking questions—even the ones I thought I should already know the answers to. She took the time to walk me through every option, every scenario, and every decision, carefully explaining not only the immediate impact but also the long-term effects on my family and our future. What stood out most was that she never pushed me toward a particular choice. Her focus was always on helping me understand my options so I could make the decision that was right for my situation. Her patience, professionalism, and genuine care gave me confidence during a process that initially felt intimidating.As we moved into underwriting, Derick stepped in and became the steady hand that helped guide us across the finish line. He kept us informed, provided frequent updates, and made sure we always knew where we stood. Even beyond Ashley and Derick, the entire Veterans United team was incredibly responsive. Whenever a question came up, someone was always available to provide a clear and timely answer.What makes Veterans United different is that they don't treat you like a loan number or another transaction. They treat you like a person. By the end of the process, I wasn't referring to them as "my lender" or "my loan team"—I was talking about Ashley and Derick by first name around the dinner table because they had become such a trusted part of this journey.Veterans United made homeownership possible for my family, and for that I will always be grateful. While every person's circumstances are different and no lender can guarantee the same outcome for everyone, I can confidently say that this team genuinely cares and will do everything they can to help you succeed. If you're looking for a lender that combines professionalism, expertise, communication, and genuine human care, I wholeheartedly recommend Veterans United. Thank you for helping make a dream come true for my family.

headshot image of Ashley Jarrett

Loan Officer: Ashley Jarrett

NMLS# 1878900

5 out of 5 Stars
headshot image of Wesley Earl

Loan Officer: Wesley Earl

NMLS# 1631182

2.5 out of 5 Stars
headshot image of Mike Patzius

Loan Officer: Mike Patzius

NMLS# 1121108

5 out of 5 Stars
Photo submission from Dennis M.

IMHO, I would employ others to take advantage of this Company. I couldn't be more satisfied. It was like ordering a full meal from soup to nuts and walking away very satisfied. Thanks to all of you concerned.
Dennis Maxwell.

headshot image of Chris Lunn

Loan Officer: Chris Lunn

NMLS# 142895

5 out of 5 Stars
headshot image of Ryan Sherman

Loan Officer: Ryan Sherman

NMLS# 1122103

5 out of 5 Stars

Kecia, Blair, Noelle, and Camron were great. They did not hound me about documents needing to be submitted. They ensured everything was to my liking. Kecia huge shout out to you for your patience and time. Blair gave me some wonderful info on homeownership, Noelle ensured all paperwork was in on time and the boat moved how it should. Camron double check all numbers for best rates and made sure I got them. Wonderful team. 10s. Whoever read this need to give all them a round of applause 👏

headshot image of Camron Hermann

Loan Officer: Camron Hermann

NMLS# 1247956

5 out of 5 Stars
headshot image of Nick Holman

Loan Officer: Nick Holman

NMLS# 1052289

5 out of 5 Stars
headshot image of Toby Clifton

Loan Officer: Toby Clifton

NMLS# 1996257

4.5 out of 5 Stars
headshot image of Aaron Foster

Loan Officer: Aaron Foster

NMLS# 298410

5 out of 5 Stars
headshot image of Kody Gilbow

Loan Officer: Kody Gilbow

NMLS# 192566

5 out of 5 Stars
headshot image of Andrew Struttmann

Loan Officer: Andrew Struttmann

NMLS# 2371291

0.5 out of 5 Stars

I cant even leave a -10 because every single thing about my transaction was a literal nightmare, closing was postponed 4x, told one thing and then another back to back, had to wait on so many people to be out of office, team had a terrible attitude when the issues were THEIR fault, and then left out important information about closing costs that caused the sellers to get into a heated argument with us AT CLOSING over how terrible the experience has been. they turned something that should have been the best moment of my life into THE WORST experience ever.

Response from Veterans United

Hey Angelise,

Thank you for sharing your feedback. I'm sorry to hear that your homebuying experience was so frustrating and stressful. Purchasing a home should be an exciting milestone, and it's disappointing to hear that repeated delays, inconsistent communication, and unexpected issues left you feeling let down.

I understand how difficult it can be when expectations change throughout the process, especially when those challenges carry through to closing. We want every borrower to feel informed, supported, and confident along the way, and I'm sorry that wasn't your experience.

I'd appreciate the opportunity to learn more about what happened. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. CST.

Sincerely,
Claire S., Client Relations Manager

4.5 out of 5 Stars
headshot image of Bryant Chambly

Loan Officer: Bryant Chambly

NMLS# 1037124

4.5 out of 5 Stars
headshot image of Evan Mehuys

Senior Loan Officer: Evan Mehuys

NMLS# 1894622

5 out of 5 Stars
Photo submission from Dylan B.

The whole team was great to work with. Very caring people that really do want to help you get into your new home. They definitely do whatever they can to help you through the whole process.

headshot image of Brian Nelson

Loan Officer: Brian Nelson

NMLS# 1181150

5 out of 5 Stars
headshot image of Joshua Schultz

Loan Officer: Joshua Schultz

NMLS# 896562

4.5 out of 5 Stars
headshot image of Vincent Fank

Loan Officer: Vincent Fank

NMLS# 2674639

5 out of 5 Stars

Excellent Service. Second house from them.

headshot image of Nicholas Vance

Loan Officer: Nicholas Vance

NMLS# 2146716

5 out of 5 Stars

Crystaline is amazing

headshot image of Crystaline Loveless

Loan Officer: Crystaline Loveless

NMLS# 1211028

5 out of 5 Stars
headshot image of Kaleb Long

Loan Officer: Kaleb Long

NMLS# 35296

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5 out of 5 Stars

Extremely professional, detailed and thorough. I would definitely recommend him.

headshot image of Matt Torres

Loan Officer: Matt Torres

NMLS# 1094594

5 out of 5 Stars
headshot image of Shawn Shackelford

Loan Officer: Shawn Shackelford

NMLS# 1481753

5 out of 5 Stars
headshot image of Meghan Kopka

Branch Manager: Meghan Kopka

NMLS# 845777

4.5 out of 5 Stars
headshot image of Thomas Hall

Senior Loan Officer: Thomas Hall

NMLS# 2466750

5 out of 5 Stars
headshot image of Katie Smith

Loan Officer: Katie Smith

NMLS# 924534

5 out of 5 Stars

Matt & his team Logan & Alex went above & beyond! They were able to close on my new home 7 days earlier, in time for movers to get me in before holiday weekend! They were in constant communication via text, email, & phone conversations! Answered all of my questions & were very knowledgeable in their work! Thank you all so much for making this so streamlined with your To do lists! Anytime I had a question I would get my answer directly! Thank you again & enjoy your holiday weekend!

headshot image of Matt Colgin

Loan Officer: Matt Colgin

NMLS# 1374345

5 out of 5 Stars
headshot image of Jeremy Arnold

Loan Officer: Jeremy Arnold

NMLS# 2110708

5 out of 5 Stars
headshot image of Samantha Graham

Loan Officer: Samantha Graham

NMLS# 1658101

5 out of 5 Stars
headshot image of Camron Hermann

Loan Officer: Camron Hermann

NMLS# 1247956

5 out of 5 Stars

Veterans United is absolutely amazing. This is our second time buying a home with them and it makes it a breeze. From finding relators, to our amazing loan officer Matt, to all the inbetween we don’t even get nervous. They take care of it all even being so far away from our new home. Even when it came to being in contact with Mat he would personally call us to make sure all our questions were answered, type up any estimated numbers we may need to see etc. 10/10 the best.

headshot image of Matt LaTorre

Loan Officer: Matt LaTorre

NMLS# 1054084

5 out of 5 Stars

Laura and Blair made our home buying an easy experience.

headshot image of Laura Wilson

Loan Officer : Laura Wilson

NMLS# 2416449

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