I cannot say enough good things about Tommy Parks and Veterans United. This is my second time working with them, and somehow the experience was even better than the first.
I started my refinance less than a month ago, closed last week, and the cash from my refinance was in my account today. The speed and efficiency of the entire process were honestly incredible.
But what really sets Tommy apart is how he treats people. He is kind, responsive, patient, and completely nonjudgmental. Refinancing and dealing with finances can be stressful and vulnerable, and at no point did I feel embarrassed, pressured, or judged. I always felt like Tommy was genuinely there to help me get to the finish line.
This is now my second mortgage experience with Tommy and Veterans United, and I would use them again without hesitation. Fast, straightforward, compassionate, and genuinely excellent at what they do.
Tommy and Veterans United are simply the best. 10/10.
Katie Smith did not do her job period my realtor did her job by following up with me and keeping me posted throughout my process of purchasing a home along with estimates and closing costs…If I was Katie Smith boss I fired her that’s just my opinion…I definitely wouldn’t recommend anyone to Katie Smith especially if she’s the only loan officer that licensed for Pennsylvania…
Response from Veterans United
Hi Vuthy,
I’m sorry you walked away from your homebuying experience feeling this disappointed with the communication and support you received. Staying informed throughout the process, especially when it comes to estimates and closing costs, is important, and I appreciate you sharing where you felt the experience fell short.
I’d like the opportunity to learn more about what happened and have your concerns reviewed. Please reach out to the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
The entire team was awesome!
If you’re looking for a team that goes above and beyond, look no further than Veterans United Home Loans. From start to finish, this entire team had my back like a well-oiled machine. Every time I had a question or needed something done, they didn’t just meet my expectations, they crushed them. They kept me in the loop at all times, making sure I was never left wondering what was going on. I swear they must have had a direct line to my thoughts because they always stayed one step ahead!Huge shoutout to the entire team, seriously, these guys didn’t miss a beat. They made the home-buying process feel like a breeze, which is saying a lot considering how stressful it can be. I don’t know if they run on coffee or pure determination, but whatever it is, it works! I’d ask for something, and boom, it was already done. They didn’t just do their job, they did it with care, efficiency, and a level of dedication that’s hard to find these days.But I have to take a moment to talk about Jordan Powell, my loan officer. If you’re lucky enough to get him, consider yourself blessed. This guy is a rockstar! Jordan was always ten steps ahead, making sure I had zero worries and that everything was handled perfectly. He got things done faster than I could blink, and he always had my best interest in mind. I’m pretty sure if there was an Olympic event for loan officers, Jordan would bring home the gold.To anyone out there thinking about going with Veterans United, DO IT. I can’t recommend them enough. They took care of me like family, and I know they’ll do the same for you. If you’re lucky enough to get Jordan Powell, just know you’re in the best hands possible. This team doesn’t just get the job done, they set the gold standard.10/10, highly recommend, and I’d do it all over again without hesitation. Thanks again to Veterans United and the dream team that made it all happen!
You made it happen.
Alex and his team are very professional and knowledgeable with the whole loan process.
These guys were fantastic! They kept us updated throughout our escrow and were very helpful. I would absolutely use them again.
This is LuAnne Sozio. I had the absolute pleasure of dealing with Chris during our Refinance. I surly felt overwhelmed by technology and documentation but at each and every step Chris was so kind and so patient with all of my calls and questions. I knew I was in great hands with Chris’s professionalism and product knowledge.
What would have been a stressful ordeal for us, Chris made it seamless.
Chris is. Blessing to us and a true asset to VU!
My team was there to help and support me through out the entire home purchasing experience. I had several instances where I needed assistance due to difficulties with agencies outside Veterans United and Jon and the team stood beside me the whole time no matter how many times I called them for assistance.
THANK YOU
Casey was excellent! He gets a 10 from us across the board. We would definitely recommend him and Veterans Untied.
This has been the most absurd home loan process that I've been through. The lack of communication, accurate reading of email and documents submitted has been so horrible. I am appaled at the service provided. There have been multiple messages that have been ignored, not read, and just plain not responded to. This is the fourth home I've bought and this was the worst experience i've ever had.The repeated requests for the same information, the failure to recognize the issue with the accounts, lack of clear communication that led to multiple repeated changes is beyond acceptable.I will never use or recommend Veterans united for anyone, and I know a lot of Veterans.I'm truly disgusted with the way our loan process went. Kaylyn was the worst person we "worked" with. She repeatedly did not read all messages. She repeatedly asked for information that was already provided. She also failed to ask for documents and policies that had to be repeatedly reviewed and submitted until the last minute. She has never answered or returned a call made to her from me or my witfe. She failed to recognize issues for over a week and then all of a sudden it was an urgent matter.I have only ever provided reviews or thoughts once, but in this case I am providing a review, which may also end up on a Google review as well.
Response from Veterans United
Hi Mathew,
I’m sorry this process left you feeling unheard and frustrated. Buying a home already comes with a lot to manage, and repeated requests for information, unanswered messages, and last-minute concerns can make an already stressful process even harder. This isn’t the experience I want someone to walk away with.
I appreciate you taking the time to explain where communication fell short from your perspective. I’d like the opportunity to look more closely at your experience and better understand what happened throughout your loan process. Please contact the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
I recently completed my latest home purchase with the help of the amazing team at Veterans United, and I couldn’t be more pleased. From start to finish, every single team member added value to the process and made this experience one I will never forget.They were professional, knowledgeable, responsive, and genuinely cared about making things as smooth and stress-free as possible. I felt supported every step of the way—whether it was answering my questions promptly, guiding me through paperwork, or just being there to reassure me during the more intense moments.What really stood out was the way they worked together seamlessly. Each person brought their own expertise and attention to detail, and it was clear that their priority was making sure I felt confident and informed throughout.Thanks to Veterans United, I not only found a new home—I also found a team I’ll absolutely return to for future purchases. Thank you all for your outstanding service and dedication!
Dava was amazing to work with, she responded to any questions that I had within a timely manner and helped keep me informed and at ease throughout the whole process. We didn't run into any issues until things got turned over to the loan coordinator. Kimberly, although pleasant, did not get back to me in a timely manner to answer any of my questions.
Everyone was amazing! Walked me through each step and answered all of my questions. They made the process easy and less stressful. I would highly recommend.
I would absolutely recommend Veterans United Home Loans.My experience with Veterans United has been outstanding from beginning to end. As a Veteran purchasing a home, I truly appreciated having a team that understood the VA home loan process and treated me with professionalism, patience, respect, and genuine care throughout the journey.A special thank you to Eric Johnson and the entire team for their responsiveness, guidance, and commitment to helping me successfully reach the closing table. Whenever questions or unexpected issues came up, Eric remained accessible, reassuring, and focused on finding a way forward.Today, I can proudly say that I am a homeowner, and Veterans United played an important role in making that milestone possible.I would confidently recommend Veterans United to any Veteran, service member, friend, or family member considering purchasing a home—especially anyone planning to use their VA loan benefit.Thank you, Eric Johnson and Veterans United, for helping turn the dream of homeownership into a reality.
I love all the help I got from everyone! I always got my questions answered and Abigail and Taylor kept me informed and were both soooo helpful!
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I would recommend anybody I know to this wonderful company. Tansee was nothing but excellent and always was there for any questions I had.
Working with Veterans United Home Loans was a fantastic experience from start to finish. The team made the entire process smooth, straightforward, and stress-free. They truly understand the unique needs of veterans and provide exceptional support every step of the way. I highly recommend them to any fellow veterans or military families looking to buy a home! A special shout-out to Deborah Green! Thank you
Really great organization. They help you every step of the way. This is my first time buying a home and I never felt in the dark or unsure as everything was explained thoroughly the whole time. They have a very professional, polite, informative, and responsive team. I definitely would recommend their services!
Haley Denney, Nichole, and Tyler were the absolute best!!
Never met so thorough, dedicated, compassionate, people who have so thoughtful ideas and concerns, thank you, you guys really outdid yourselves
Levi price was great kept me informed every step of the way
It was a great experience and we would do it again in the future. Jodi and Neisha were very diligent in answering questions and completing the process.
