Excellent service from Billy all throughout process.
I just want to take a minute to thank Eric Harmon for everything he did for us to make the loan even possible. His professionalism was absolutely remarkable. He guided us through every step of the way and ensured us that everything was going to be fine. ( Dennis the worry wart). He did everything he said he would do and plus some.Kudos to Eric we need more people like him in customer service. 15 stars !!!!!Sincerely
Patricia Menezes
We’ve used VU twice and a smaller lender once for our three total times we’ve purchased a home using the VA Loan. Will highly recommend them over and over as we haven’t seen many other lenders top their customer service and support throughout the process. We always feel informed and like we’re part of the entire process during each step, whereas other lenders keep to themselves while working on things behind the scenes. Grateful for VU and will always recommend them for VA Loans.
Veterans United and their team went above and beyond with my VA refinance loan.
Veterans United team are by far the best!!!
I greatly appreciate how responsive and helpful the Veterans United team was throughout the entire process. We had a challenging transaction due to issues with the sellers, but the team went above and beyond to keep everything moving and make the deal work. They made a difficult process much easier for us, and I would highly recommend them to anyone looking to purchase a home.
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I have now purchased 2 homes through Veterans United and both purchases went through effortlessly. Highly recommended. We've never missed a closing date, never had any issues with the homes I've purchased, and the team is very attentive. I really feel like I'm given the VIP experience every time. I look forward to my next purchase with them. Thank you Jon A and the entire team for being a trusted source for the biggest investments in my life.
This is the second house she helped me get. The process was quick and easy and Madison actually cares about me. Hard to find service like that. And I know because I sell cars and I provide world class service!
Outstanding service and responsiveness.
Veterans United is an Outstanding Team who I would work with again. Trustworthy and Professional with Genuine Support in securing homes for the Veteran Families.
Veterans United delivered an outstanding home‑loan experience from start to finish. It took me a long time to find the right property, and throughout that entire journey they stood behind me at every step. Their team was consistently professional, patient, and proactive — exactly what you hope for when navigating a VA loan.Communication was fast and clear, and every part of the process was explained in a way that made me feel confident and supported. Any time something changed or a new requirement came up, they were already ahead of it. I never felt lost, rushed, or left guessing. Instead, I felt like I had a dedicated squad making sure everything moved smoothly.My loan officer (Dan) and the entire Veterans United team made this experience genuinely stress‑free. They coordinated seamlessly with my agent, kept me updated, and made sure I always knew what was needed next. The online portal was simple to use, and every document upload or signature was quick and straightforward.After working with them, I fully understand why Veterans United is the top VA lender. They treat Veterans with respect, they communicate like true professionals, and they make the home‑buying process feel achievable — even during the tough parts.
Very patient and they helped us with everything the team was amazing with us
Ann and Bridget were so kind and patient. Everything went smoothly.
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Amazing, for my first time buying a home and using the VA home loan program I was a bit nervous at first but Steve and his team were perfect and answering my questions and making sure we had everything we needed when we needed it.
Kyle was very helpful all throughout the process of us purchasing the home. He provided us with important information that we needed to know and answered and questions that we asked him. Overall I would recommend Veterans United to anyone who qualifies.
I really didn't appreciate the way Shawn and Jaclyn tried to handle me as if I was a welfare case. Never was there a good morning or how's everything going everything was through text message or email and when I called straight to voice message. I'm a veteran who served my country and the reason they have a job today I earned my home and hate how people take us for granted. Although Shawn was diligent in his work habits and lot of us veterans are not the same as we once were do to the fact war has a life altering effect. So that's how I feel.
Response from Veterans United
Hi Torance,
I’m sorry you were left feeling this way. Buying a home is deeply personal, and you deserved to feel respected, heard, and treated like a person throughout the process. I can understand why relying heavily on texts and emails, along with calls going to voicemail, made the experience feel impersonal and frustrating.
I also appreciate you recognizing the diligence you saw in Shawn’s work, even while sharing where the experience fell short for you. We’re grateful you trusted Veterans United with your home loan, and I’m sorry our communication didn’t leave you feeling as valued as it should have.
I’d appreciate the opportunity to hear more about your experience. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and messages outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
If you’re looking for a team that goes above and beyond, look no further than Veterans United Home Loans. From start to finish, this entire team had my back like a well-oiled machine. Every time I had a question or needed something done, they didn’t just meet my expectations, they crushed them. They kept me in the loop at all times, making sure I was never left wondering what was going on. I swear they must have had a direct line to my thoughts because they always stayed one step ahead!Huge shoutout to the entire team, seriously, these guys didn’t miss a beat. They made the home-buying process feel like a breeze, which is saying a lot considering how stressful it can be. I don’t know if they run on coffee or pure determination, but whatever it is, it works! I’d ask for something, and boom, it was already done. They didn’t just do their job, they did it with care, efficiency, and a level of dedication that’s hard to find these days.But I have to take a moment to talk about Jordan Powell, my loan officer. If you’re lucky enough to get him, consider yourself blessed. This guy is a rockstar! Jordan was always ten steps ahead, making sure I had zero worries and that everything was handled perfectly. He got things done faster than I could blink, and he always had my best interest in mind. I’m pretty sure if there was an Olympic event for loan officers, Jordan would bring home the gold.To anyone out there thinking about going with Veterans United, DO IT. I can’t recommend them enough. They took care of me like family, and I know they’ll do the same for you. If you’re lucky enough to get Jordan Powell, just know you’re in the best hands possible. This team doesn’t just get the job done, they set the gold standard.10/10, highly recommend, and I’d do it all over again without hesitation. Thanks again to Veterans United and the dream team that made it all happen!
From start to finish, Veteran's United was an absolute joy to work with. They made the homebuying process easy and took great care of us. Don, Evan and Lynn were fantastic and communicated quickly and often to ensure processes were moving and stayed on track. They were kind and courteous and i would certainly use them again and again in the future.
Everyone on the veterans united team was super helpful and supportive. They made the home buying process easy to understand and stress free.
