We were struggling when we suspected our original lender and our realtor were intimidating us to use them. I called Kellen N., explained our situation, and with understanding and professionalism, he got straight to work on our behalf. I cannot thank Kellen, Katie, and Allie enough for all their kindness and help. Despite a short timeline, they got our loan application through and approved by our original closing date. What started as a very negative home buying experience turned into a really wonderful one thanks to Kellen and his team.
Working with Reed and the Team at Veterans United was exciting and a delight to have a group of top-notch professionals working toward one common goal-our homeownership.Never were there days of frustration or uncertainty working with this amazing team, who often anticipated our needs with a ready solution and found everyone always attentive providing excellent customer service with each interaction.The Veterans United Team was Magnificent!Thanks again for assisting us becoming homeowners.
Mike amd Bri were fantastic to work with. They made the entirw process go flawlessly.
They clearly and timely communicated and were always available to answer questions. This really made the process easy!
The technology is very intuitive with the portal navigation, look and feel. The entire loan was completed remotely with no office visits. Also, the fact that the loan officers are knowledgeable on the VA loan process makes the whole process way less stressful. Excellent!
I would recommend the agents whole heartedly, however our overall experience could/should have been a lot smoother than it was. We were blessed with 3 agents, all of them very capable gentlemen. Unfortunately, there was a quite a bit of confusion involved with the concept of a "family-owned " business ran by 4 individuals. The tax returns were a particular concern of the underwriters, who insisted on a particular page of a schedule that isn't necessary to file for our business by the federal government. Our closing was delayed 24 hours by that one. The final week was "messy" all the way around. I'm very thankful it's over.
I had some communication issues with my loan team even my agent wasn’t able to get ahold of them and I would go days without hearing anything from them
Response from Veterans United
Hi Alec,
I'm sorry communication was a struggle throughout your homebuying experience. I know how important it is to have a responsive loan team, especially when you and your agent are trying to keep things moving. Going days without an update can be frustrating, and I appreciate you bringing this to my attention.
I'd welcome the opportunity to learn more about your experience. Please feel free to reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Torri, Julie and Aiden are TOP NOTCH and were wonderful to work with !! Always there when I had a question or if I was simply feeling overwhelmed with everything. I would definitely recommend this team to help a veteran or spouse with their home purchase.
Highly recommend. Molly and the rest of the team were outstanding on everything they did. From Miss Meuler with the credit check to Ophelia with the final steps and all in between. They are very responsive and answer all and any questions I and my wife had. Thanks so much and may God bless you all.
All I can say, is that if you’re lucky enough to get Mike on your team, your experience will be even better. Veterans United Home Loans is seriously the best loan company to go through and they really have your back. They answer your questions and don’t abandon you when you’ve locked in a home and are closing or in that process. They’re supportive and answer all questions quickly and take care of a LOT of things on their end to make your life easier. I will always recommend. Thank you for helping me obtain my forever home, because I’m so tired of moving constantly and so is my family. You gave us that peace.
I can say enough about how helpful and knowledgeable Bryan and his team are. They are also quick in responding to messages and phone calls. They made this entire process relaxing and easy
Too much BS plus this is my 6th home and I have never had to pay out as much as I did would never recommend your company and as soon as I can I am going to refinance with another company
Response from Veterans United
Hi Eric,
I'm sorry to hear how disappointing this experience has been, especially given that you've purchased several homes before. I understand your frustration with the amount you paid at closing and your decision to consider refinancing elsewhere. I don't want to dismiss your concerns or offer empty words when you're clearly unhappy with how things went.
I'd appreciate the opportunity to review your experience and better understand what happened. If you're willing, please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Overall pretty smooth experience. Communication was effective at making the process easy.
We truly cannot say enough amazing things about Madison at Veterans United! From start to finish, she was absolutely incredible to work with. Buying a home can be stressful, but Madison made the entire process so much easier with her kindness, patience, and constant support. She was always there to answer our questions, keep us updated, and make sure we felt comfortable and confident every step of the way.What really stood out to us was how much she genuinely cared. We never felt like just another client, and she always went above and beyond to make sure everything went as smoothly as possible. Having someone so knowledgeable, dependable, and supportive throughout such a big milestone meant more to us than she probably realizes!We are beyond grateful for everything Madison did to help us get into our new home. Veterans United is so lucky to have her, and we would recommend her to anyone looking to buy a home! Thank you again, Madison, for everything! ❤️
There’s a team that will help you every step of the way any question that comes to mind they will you thru it
Didn’t think it was possible at first but this team makes dreams come true
I was recommended to Veterans United Home Loans by my brother who is also a veteran. My home ownership journey has been a very challenging one to say the least. But as soon as I signed up with Veterans United Home Loans, they walked me through the prequalification preapproval and approval steps. Justin and his team played an instrumental role and changing the lives and the lifestyle of my family. I couldn’t be more grateful!
Everything was smooth and efficient.
I had a pleasurable experience with Veterans United and even after closing on the home, they said they would be there for any questions I would have. My whole team has been great even through the delays by the seller. I would recommend Veterans United to any veterans looking to use their VA loan to buy a house.
The team at veterans united was amazing. They cared about my family and situation personally. They helped at every turn. This is where I will always go to get a VA home loan. No lender or team has ever worked so hard to help.
Everyone is nice and kind to work with. This is the second home we purchased with the VA.
Spencer, Mariana, and the rest of the team did an outstanding job. Always willing to help and answer any questions I had about the process and anything else.
