Veterans United was professional and helpful throughout the entire loan process. The App made it easy to stay on top of the requirements for the loan. It was quick and painless. I am very pleased with Veterans United and will use them again in the future.
First off I had told everyone that I was closing on the 16th of May and when it came down to it. Our loan coordinator was gone and so was everyone else that we started working with. When they sent Evan in there was all kinds of problems that we should have been told about like weeks prior to closing but you all waited to the very last minute. Then on top of that the cost at closing just kept going up every time I turned around. I was told that you all even over looked the closing date like you all were unaware that we were to close the 16th.
That then took me out of contract with the sellers because I couldn't close until the 19th.You almost made it near to impossible to deal with when we are under contract and we had deadlines it's like you all didn't care about the real estate deadlines we had to meet.In my opinion this is no way to treat veterans and I still think that after all you put me through you all should have paid for our closing costs because you were the ones that screwed up and took me out of contract with the house. Or you all should reimburse us for those closing fees.You also seem to have made a big deal over such a small loan amount and all of that is unacceptable. There should be no need for half of the things I paid for because we put a ton of money down and had such a small loan.This is no way to take care of veterans at all. You all even made us homeless for a few days and that was unacceptable as well. That is also no way to treat your veterans. These veterans served to give you freedom and you make it seem so impossible to accomplish anything and that is like a punishment to the people giving you freedom.I will never recommend using the VA to anyone after what you all put us through.
It went so quickly and everyone was very professional, calm, and helpful.
My son and I got into our new home in time for Halloween!
I was very pleased with the communication and professionalism that Veterans United provided us.
Very streamlined and great communication for all parties. We appreciate the level of care given regarding updates about new rates!
Working with Veterans United has made my home purchasing an amazing experience. I thank the whole team for their support in making my dreams come true.
They made it so easy and I really appreciate everyone who helped me.
You guys at veterans United were able to get me approved and into a house closing and all less than 30 days and it was outstanding cuz I only had three weeks to go out of my house that I was renting you unbelievable what you guys did for me
Everything went exceptionally smooth and they were very helpful!
Honestly I didn’t know what to truly expect buying my first home, but the guidance from my loan officer made it worth committing towards pursing a home.
I am not very computer savvy , and despite this they got me thru the process. Thanks a lot.
Very helpful and timely every step of the process!
It’s been great working with you
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They were very helpful, awesome team
we enjoyed working with everyone thank you for everything.
The reason why I gave VU an 8 instead of a 10 is because of my experience after the handoff to the loan coordinator. There were a few issues/confusion that came up just one to two days before closing which caused frustration and scrambling. The appraiser took two weeks to get us the report back versus the independent inspector took less than 24 hours. I also did not like that some of the requested items were via email and not through the portal on the to-do list. I understand that some may have been due to the uniqueness of the property, but we got the water treated a week before close, and I wasn't asked for the treatment invoice/proof until the day before close. Aside from these issues, the preceding process was smooth and clear. I would use VU again in the future.
My unfiltered response is this. Eric Bals failed miserably. I asked him several times if he had gotten my home owner's insurance to which he failed to respond and it was in my to do list for w while. I also had a few questions to which he failed to email or call back. Luckily for you William stepped in as I was getting ready to walk away from this deal. You almost lost this customer due to Mr Bals.
