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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

439,450

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
1

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5 out of 5 Stars
Would Recommend
headshot image of Shane Ward

Loan Officer: Shane Ward

NMLS# 1075204

5 out of 5 Stars
Would Recommend

Alberto was amazing at his job. He answered every question we had and even gave us his cell number and answered when he was on vacation. The process was smooth with the To Do List on the app we always knew what was needed right away. This is the 2nd time we used them for a loan and we will use again if we buy again. 10 out 10 recommend!

headshot image of Alberto Barba

Loan Officer: Alberto Barba

NMLS# 47902

4 out of 5 Stars
Would Recommend
headshot image of Sheldon Turek

Loan Officer: Sheldon Turek

NMLS# 1911743

5 out of 5 Stars
Would Recommend

Honestly, I am glad I went with VU. They were diligent every step of the way. I would recommend VU to any veteran looking to improve their living situation. I wasn't in the best position at first credit wise, but I was coached the right way to get where I am now and get into my new beautiful home just in time for my twin boys to be born!

headshot image of Katie Rose

Loan Officer: Katie Rose

NMLS# 860643

5 out of 5 Stars
Would Recommend
headshot image of Christopher P. Solomon

Branch Manager: Christopher P. Solomon

NMLS# 796629

5 out of 5 Stars
Would Recommend

This process started out is only a dream. I made a simple phone call from a Google search and ended up with Veterans United, Alberto and his team. What a God send. It is amazing and I am astounded at how smooth they really make the process. Along every single step they knew exactly what they were doing. The smallest of details were taken care of by their team. Veterans have enough to deal with with many returning from war, deployment, and time away from their families. It’s comforting to know that there’s a company out there that looks out for their well-being. Unfortunately, 10 is the highest grade you can grade someone on their scale, in our opinion, they deserve a much higher score. They took a dream and turned it into a reality, and for that we will be forever grateful. I could not recommend this team higher. Thank you Alberto, and your entire staff for not only making us feel like family, but taking our dream and turning it into a reality. God bless you.

headshot image of Alberto Barba

Loan Officer: Alberto Barba

NMLS# 47902

5 out of 5 Stars
Would Recommend
headshot image of Tyler Oakley

Loan Officer: Tyler Oakley

NMLS# 2000329

5 out of 5 Stars
Would Recommend
headshot image of Candy McGowan

Loan Officer: Candy McGowan

NMLS# 1222507

5 out of 5 Stars
Would Recommend

Great Team that was always there to keep me posted on how things are moving along with my refi. Thanks to Ms. Lynnette Schaefer for always taking my call with my concerns. And Special THANKS To Mr. Aaron Hayes for His Expertise throughout this loan process. Veterans United is ALWAYS My Go To for Homes Loans needs. Thanks Again.

headshot image of Aaron Hayes

Loan Officer: Aaron Hayes

NMLS# 1144691

5 out of 5 Stars
Would Recommend
headshot image of Amanda Lister

Loan Officer: Amanda Lister

NMLS# 1918805

5 out of 5 Stars
Would Recommend
headshot image of Alex Aldrich

Loan Officer: Alex Aldrich

NMLS# 2049796

5 out of 5 Stars
Would Recommend

Everyone involved did a fantastic job & I greatly appreciate their efforts & support!

headshot image of Aaron Guinn

Loan Officer: Aaron Guinn

NMLS# 2079487

5 out of 5 Stars
Would Recommend
headshot image of Debbie Beasock

Loan Officer : Debbie Beasock

NMLS# 1177896

5 out of 5 Stars
Would Recommend

This is my Fourth transaction with Veterans United Home Loans and I am amazed at how quickly it was completed. I have already recommended Veterans United to friends and family!

headshot image of Kennedy Kugle

Senior Loan Officer: Kennedy Kugle

NMLS# 2091835

5 out of 5 Stars
Would Recommend
headshot image of Evan Oswald

Loan Officer: Evan Oswald

NMLS# 1450502

5 out of 5 Stars
Would Recommend
Photo submission from Andrey P.

Veterans United helped me find a place I can finally call HOME!

headshot image of Joyce Kulakowski

Loan Officer: Joyce Kulakowski

NMLS# 833698

5 out of 5 Stars
Would Recommend
headshot image of Eric Johnson

Loan Officer: Eric Johnson

NMLS# 2015697

5 out of 5 Stars
Would Recommend
headshot image of Aaron Foster

Loan Officer: Aaron Foster

NMLS# 298410

5 out of 5 Stars
Would Recommend

I was extremely happy by the way l was treated by your team. All of you excelled in professionalism and was there for every question l asked. I would recommend your team and Veterans United to any Vet l know that is looking to purchase a home. Again, thank you for the excellent service l received.

headshot image of Jeff Magsamen

Loan Officer: Jeff Magsamen

NMLS# 50787

5 out of 5 Stars
Would Recommend

The whole process from pre-approval to closing went smoothly. Veterans United set me up with an excellent realtor and followed up with me regularly over the months I was looking. Once I made an offer, they set up a to do list for me online that made it easy to have everything set for closing. A few days before closing I received a card and gift box from Veterans United and was so impressed that what they sent was perfect for me and not some generic gift they might send to anyone. Throughout the whole process they saw me as a unique individual and I appreciated that so much.

headshot image of Collin Cochran

Loan Officer: Collin Cochran

NMLS# 2128747

5 out of 5 Stars
Would Recommend
headshot image of Josh Capron

Loan Officer: Josh Capron

NMLS# 1232378

5 out of 5 Stars
Would Recommend

Veterans United makes the home buying /refinancing process extremely easy. Bill Musik is the man. He’s helpful, responsive, and honest/straight forward.

headshot image of Bill Musick

Loan Officer: Bill Musick

NMLS# 820645

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5 out of 5 Stars
Would Recommend

Jerry Landrey, Loan Officer, and Stephanie Sanders, Loan Coordinator, made the process of refinancing go smoothly. Both very professional and always kept me informed (in a very timely manner) about information I needed to provide.

headshot image of Jerry Landrey

Loan Officer: Jerry Landrey

NMLS# 1107028

5 out of 5 Stars
Would Recommend
headshot image of Erinn Cline

Loan Officer: Erinn Cline

NMLS# 2223549

4 out of 5 Stars
Would Recommend

It a good process for the most part. I asked for something I thought simple to do ei put
my wife’s name on the deed with no explanation of why it wasn’t done is the main negative I am feeling negative about.

headshot image of Chris Angelo

Loan Officer: Chris Angelo

NMLS# 1861983

5 out of 5 Stars
Would Recommend
Photo submission from Gregory L.

The entire team from VU, Tyler Dunn, Jens Foreman, Vickie Bell and of course the true professional that made this whole process as painless as she could possibly make it, our real estate agent Lora Rousseau who found our perfect home for us! We owe a debt of gratitude to this amazing team of professionals for getting us into our home in an incredibly short period of time. Thank you, VU Team! Your services come highly recommended by us!

headshot image of Tyler Dunn

Loan Officer: Tyler Dunn

NMLS# 1864169

2.5 out of 5 Stars

Communication is not good.

Response from Veterans United

Hi Jeff,
I’m sorry to hear communication didn’t meet your expectations. Staying connected and keeping things clear throughout the loan process is something we take seriously, and I regret that we fell short here.

When you have a moment, please reach out to our Client Advocate team at 1-800-212-5200 or email ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time.

5 out of 5 Stars
Would Recommend
headshot image of Adam Canote

Loan Officer: Adam Canote

NMLS# 1464121

5 out of 5 Stars
Would Recommend

We absolutely love from top to bottom every step of this Mortgage loan process. Shout out o one of my favorite people Amanda

headshot image of Amanda Dusenberry

Branch Manager: Amanda Dusenberry

NMLS# 12419

5 out of 5 Stars
Would Recommend

I was delighted with VU when I bought my first home. And I'm even more delighted with them for their help buying my second home, Nate was always there for me.

headshot image of Nate Bohon

Loan Officer: Nate Bohon

NMLS# 1136526

More Reviews

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