The team that I worked with was not very good at communicating. I feel that my closing took longer than expected because they were slow in getting responses back to me, would not answer phone calls, and would not return voicemails. On one occasion, it took me 5 days and 3 voicemails and more calls to other people to finally get a response that I needed. They did not seem knowledgeable enough with some of the requirements for the loan, specifically surrounding the details about the trust. We were told 30 minutes prior to closing that there were more issues that might prevent us from getting the money after the loan was funded. This was mostly a frustrating and irritating experience and would never recommend Veterans United to anyone. If you’re going to target the Veteran community, you should understand that this will come with a higher than average set of expectations for the basics such as communication, clarity, timeliness, knowledge, and attitude. These are all very basic items inherent to any job and are sadly, very often missed. Veterans, however, have this drilled into them time and time again and have higher expectations of those choosing to specifically want to serve our community. We hold a higher standard and with good reason. We shouldn’t get sub par treatment just because it’s a segmented and targeted market that we operate in.
Jake is the man. Took the time and explain things to me.
Veterans United took great care of me when another lender was confused about VA loans.
Working with Reed and the Team at Veterans United was exciting and a delight to have a group of top-notch professionals working toward one common goal-our homeownership.Never were there days of frustration or uncertainty working with this amazing team, who often anticipated our needs with a ready solution and found everyone always attentive providing excellent customer service with each interaction.The Veterans United Team was Magnificent!Thanks again for assisting us becoming homeowners.
Ken was communicative, timely, helpful, and friendly throughout the process. I was very pleased to have him as my loan officer.
My team from Veterans United was absolutely amazing. They are quick to respond, helpful, encouraging, and most of all… very good at their jobs. We went from not quite qualifying to closing in under two months and it wouldn’t have happened without the professionalism and dedication of the loan and credit team at Veterans United. If you’re on the fence, don’t hesitate to give them a call!
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We are repeat customers and have built a wonderful working relationship with Veterans United. We’ve had the pleasure of working with Steve 3 times. He and his team are such a pleasure to work alongside. Communicative. Helpful. Clear. Friendly. Competent. Mindful. SEAMLESS!!!
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Kenney was great. Very present. Great communication. Answered any questions in depth. Highly recommend kenney and his team. My experience was wonderful.
The team was always there for me. They help me get all my utilities set up in a totally different way from where i had been.
All I can say, is that if you’re lucky enough to get Mike on your team, your experience will be even better. Veterans United Home Loans is seriously the best loan company to go through and they really have your back. They answer your questions and don’t abandon you when you’ve locked in a home and are closing or in that process. They’re supportive and answer all questions quickly and take care of a LOT of things on their end to make your life easier. I will always recommend. Thank you for helping me obtain my forever home, because I’m so tired of moving constantly and so is my family. You gave us that peace.
Things went well, excellent communications with all the staff. Patients is key to get to the goal.
We closed on our home in Eufaula on time and with nothing out of pocket. We actually walked away with money back. There were bumps along the way, including a rate lock that wasn't placed when it should have been, but Veterans United owned the mistake and made it right with a lender credit that protected our rate. Lora Grenier was outstanding in the final week, working with the closer so every credit landed exactly where we asked. Mike Smith stayed with us through the tough conversations. My advice to fellow veterans: get every commitment in writing and stay engaged. This team will follow through when you do.
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Veterans United provides a fantastic platform, but it’s professionals like Randy Groner who turn it into a world-class experience. Thank you for an incredible home-buying journey. I will continue to seek Randy's guidance for future needs.
Made it easy to upload documents. Communication was amazing
Everything in this process was seamless and the members of the Veterans United team are top notch.
I had a pleasurable experience with Veterans United and even after closing on the home, they said they would be there for any questions I would have. My whole team has been great even through the delays by the seller. I would recommend Veterans United to any veterans looking to use their VA loan to buy a house.
Excellent service. Everyone went out of there way to answer questions!!
Jared and his team made our home loan/buying process absolutely seamless from day one through close. I cannot sing their praises enough. I would give more than 10 stars if I could!
Matt was amazing from the get go. He made my experience as quick, easy and seamless as possible and I am grateful for all his support and he was very quick with everything which made the process easier. Everyone involved in the process was appreciate and said my loan officer (Matt) was great!
Gus and the team worked really hard for us. I really appreciate the extra effort on my case
