They were very helpful throughout the entire process of getting to the finish line
Sensational Team of professionals start to finish. They all were super helpful with everything, but what amaze me was how streamlined the process was. The application, the paperwork all of it being online was amazing. Anytime I needed something they were available, but they’re not robots they’re personable. To me that’s what really truly made it. Such a wonderful experience considering how stressful buying a home is. Thank you all for your help!
I’ve purchased 6 homes in my life before this one, so I also sold those 6 homes. I honestly have to say, this one was more difficult than all 6 purchases and sales combined. I don’t know if it’s a Florida thing, a country thing or a VA loan thing or a combination of all of that. But if was a never ending struggle. I’m happy I’m here, thank you for that.
Response from Veterans United
Hi John,
I'm glad you made it to your new home, but I'm sorry the journey to get there was such a struggle. Given how many home purchases and sales you've been through, it says a lot that this experience stood out as particularly difficult.
I appreciate you sharing this feedback, and I'd welcome the opportunity to learn more about what made the process so challenging for you. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
I had a wonderful experience with my whole team: no complaints, no wishes for any other services. Your time is the best. I especially appreciated the checklists! I will gladly recommend you down the road. Thank you for being in my corner.
Amazing help, answered all questions
Chase and Mark are a dream team! They both had great communication at all times and I really do feel like they advocated for my best interest. There were a lot of ups and downs in my home search, but my VU team was always ready to assist and very kind and helpful.
Jake and the entire team performed flawlessly. I was kept informed, and I always felt like Jake and his team were looking out for me.
My loan of Katy and my team was amazing. They helped so much and made the process so so easy. I’m very grateful!
Eric Perrigo and his team, Kate Keating and Kimberly Hurtado, were absolutely amazing! I sincerely appreciate Eric for taking the time to answer all of my questions and for providing the approval letters promptly, even during various hours of the day. Thanks to their assistance, I was able to find my new home, and I am extremely pleased with the outcome. Their professionalism, patience, dedication, and genuine care made me feel comfortable and confident throughout the entire process. Thank you, Eric, Kate, and Kimberly, for your outstanding service and support!
Staff was friendly, and answered my questions. They failed to pay attention to details (asking for clarification when the provided email chain held the answers) and asked for documents, that had been sent. Additional costs were added at closing. They failed to act in a timely matter and our closing got pushed back over a week. That added around $1000 in additional cost between moving trucks and securing my interest rate, not to mention the added stress of extended stays with family. The added fees and
Response from Veterans United
Hi Kyle,
Thank you for recognizing the friendliness and responsiveness of our team. At the same time, I'm sorry the overall process caused you so much frustration. Having to revisit information or documents you'd already provided, followed by a delayed closing and unexpected costs, isn't the experience you expected when buying your home. I understand that the disruption went beyond the closing itself and created additional stress for you and your family.
I'd appreciate the opportunity to review your experience more closely and better understand what led to these concerns. Please contact my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Solid job easy to work with!
I'm very glad I chose Veterans United to purchase my first home. The whole home buying process seemed very overwhelming but they somehow made it understandable in bite size pieces. I was super anxious and lost at the beginning and they held my hand at each step. With their insurance brokerage, I found cheaper auto, home, and flood insurance.
Trent, Tim, and Rachel are a amazing team to work with.
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The veterans united team was amazing and have already recommended them to multiple people.
Smooth process
Amazing Service !! Timely and Reliable. Kelly And Suzann Did a Great Job Communicating and Documenting. I Recommend Everyone Give Them A Call.
Veteran’s United helped us buy our first home. Each member of our team was super knowledgeable and their communication skills were top tier! The response time was also very short if we had questions!
Hope and Ryan were both so helpful and made the home buying process as pleasant as possible. They remained in good communication with us and were always quick to answer any questions we had or find answers for us. Also, the welcome box was such a sweet gesture!
I really loved my team! They made it a very smooth process.
Everyone was very helpful and informative! The process couldn’t have been easier for a first time home buyer!
