Great team of professionals who are in your corner all the way until it’s time for settlement day!
The team in a whole did an outstanding job and went the extra mile to ensure me and my family had the help we needed in our last minute pcs decision to purchase a home. They were always extremely nice, helpful and had answers to the questions we had asked. This was our first time purchasing a home and they were they made us feel comfortable and confident in our decision in this major milestone in our life!
I couldn’t be anymore thankful for the team I had. They were extremely helpful, patient, QUICK and informative. I truly felt like they wanted me to buy my home more than I did and it wa sa beautiful feeling.
Maintained contact most of the time. Very prompt in processing your initial loan qualification criteria. very professional at all times. Always cheerful when I contacted the company directly. Highly recommend!
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Great team
I can’t say enough good things about the whole team that helped me here!!!
Using Veterans United for the purchase of our new home was the best decision we could have made. From start to finish the whole team was working for us and made this process a breeze, I highly recommend Veterans United to everyone.
Nick Gemming and Johnna Dunlap were the worst lenders I’ve ever seen made this whole process unbearable. Between the lack of communication (Johnna), lack of professionalism (Nick) and lack of job understanding. My major complaint is they waited until the week before my closing to do a 2year rental history, problem was both of my old complex had been sold off to different management. It too almost a weekend and a half for both apartments to send a zero balance. Then Nick was upset that I didn’t know an apartment I lived in two years ago sold management. I plan on reporting them both. Nick also said he was dealing with too many files at once, almost as to excuse his act.
Response from Veterans United
Hi Tiara,
I’m sorry this experience left you feeling frustrated and unsupported by your loan team. I can understand how stressful it was to be asked for rental history documentation so close to closing, especially when changes in property management made getting those records more complicated and time-consuming. Having that added pressure so late in the process would be frustrating.
I’m also sorry the communication and interactions you described added to an already stressful situation. You deserved clear explanations about what was needed, why it was needed, and what to expect as you approached closing.
I take this feedback seriously and would appreciate the opportunity to better understand what happened throughout your experience. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com so I can learn more.
Sincerely,
Claire S., Client Relations Manager
Tanya and her entire team at Veterans United were absolutely remarkable throughout the entire home-buying process. They made what could have been a stressful and overwhelming experience feel simple, smooth, and stress-free.From start to finish, they were professional, responsive, knowledgeable, and truly cared about helping my family. They took the time to explain everything, answered all of our questions, and made sure we felt confident every step of the way.As a veteran, having a team that understands the unique challenges of a military transition made a huge difference for us. Tanya and her team went above and beyond to make our transition into our new home as easy as possible.I couldn’t be more grateful for their support and dedication. If you’re a veteran looking to purchase a home, I highly recommend Tanya and the Veterans United team.
I highly recommend using Veterans United Home Loans. If I had to do it all over again, knowing what I know now, there’s no question that I’d use Veterans United again.
It seemed my loan office may not have ever done a convential loan before, as there seemed to be consent issues that delayed my closing. That delay force me to load and move in one day, should never happen that way.
Response from Veterans United
Hi Russell,
I’m sorry your closing was delayed and put you in the difficult position of having to load and move into your new home all in one day. I can understand how stressful and exhausting that must have been. You deserved clear communication about what was needed and anything affecting your closing timeline.
I’d like to learn more about what happened and the concerns you experienced throughout the process. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
