As a loan officer myself, I know what great service should look like — and I have to say, Veterans United absolutely nailed it. From start to finish, the experience was smooth, professional, and refreshingly personal.Evan, my loan officer, and his team member Jacob went above and beyond. Their communication was clear, their response time was fast, and their attitude was nothing short of outstanding. Every step felt effortless — no surprises, no stress, just genuine care and competence.I initially applied with another lender that gave me a confusing denial, but Veterans United immediately stood out for their transparency, understanding, and veteran-focused approach. Their rates and fees were competitive, but what impressed me most was how organized and client-centered their process was. You can tell this company genuinely values the people they serve.As someone who works in the mortgage industry, I rarely say this — but Veterans United truly sets the gold standard. Their technology, teamwork, and culture of integrity make them stand out from the rest.And if for some reason you don’t like Evan (which is impossible), call me — I’ll take care of you! 😉 Just kidding… kind of.
VU has a great team ready to get you right into your future home. I had a great experience with them, they took care of my case quick and did their best to get the best deal.
Evan picked up everything we needed, slapped it into the system and had us an answer to closing in 30 days.
I will tell my friends about how easy it was to contact them all the way up to closing. They made my home buying experience amazing during a global pandemic! Through a retirement, transition to civilian from military, and loss of a grandmother, this was one thing I didn't have to worry about. My daughter and I or very happy in our new home. Thank you VU!
Chase and his team has a great asset, helping my wife and I getting a home. I would recommend him to any other veteran who is looking for a home. Thanks very much.
I think a little bit more time getting to know the client better would be helpful. I was getting the feeling that the VU team saw me as a first time buyer.
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Overall, the experience was awesome. First time buying a house and they made it easy. The checklist thing made it simple and clear what I needed to do, which was great because I had no clue. You guys made it easy as can be.
At first, we were very apprehensive about applying for a refinance with an internet company. After we committed, we soon found out the process was quite easy. All the documents were sent via portal. At closing, the notary came to our house . This was especially helpful during this pandemic.
My process is always fast and flawless.
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Christopher and Paige were outstanding! They made the process so easy and quick from start to finish. I would absolutely recommend!
Great customer service, easy to communicate with when questions arose.
What I really like about veterans United, is that they made a potentially stressful and arduous process seem so seamlessly easy! Veterans United was awesome, from start to finish! They kept me informed every step of the way, with texts, calls and emails! Thank you for making this experience so smooth!
Thank you so much for serving those who served!
Melissa Kunkel was amazing in giving me the information I needed to make decisions based on locking in my loan rate, informing me about the EARL program and ultimately making me feel comfortable and fully educated on the process and what I was signing myself up for.
