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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

436,204

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 436,204 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend
headshot image of Kayla Prewitt

Loan Officer: Kayla Prewitt

NMLS# 517082

5 out of 5 Stars
Would Recommend

We are very happy with our experience this time around.

headshot image of Kayla Stiers

Loan Officer: Kayla Stiers

NMLS# 1548073

5 out of 5 Stars
Would Recommend
headshot image of Greg Wiele

Loan Officer: Greg Wiele

NMLS# 1374334

5 out of 5 Stars
Would Recommend
headshot image of Ryan Hauser

Loan Officer: Ryan Hauser

NMLS# 2064438

5 out of 5 Stars
Would Recommend

Definitely will recommend from a veteran perspective there should be no other choice.

headshot image of Karson Hill

Senior Loan Officer: Karson Hill

NMLS# 1997207

5 out of 5 Stars
Would Recommend
Photo submission from Aaron L.

Mike Wilson, our loan officer along with his professional team, was always very responsive, patient with our questions (Lol, we had a lot), and understanding. One word to describe Mike Wilson would be outstanding! He did exactly what he promised. And that was to get my wife and me, into our brand new home as quickly and as smoothly as possible. We are blessed to say that our experience with Veterans United has been nothing but amazing. We could not have asked for a better group of individuals to help us with our home buying purchase. #ProudVeteranhomeowner

headshot image of Mike Wilson

Loan Officer: Mike Wilson

NMLS# 1530897

5 out of 5 Stars
Would Recommend
headshot image of Devin Cott

Loan Officer: Devin Cott

NMLS# 1938730

5 out of 5 Stars
Would Recommend

Ross and his team were amazing!! They were very helpful and got us to close early!

headshot image of Ross Pierson

Loan Officer: Ross Pierson

NMLS# 120837

5 out of 5 Stars
Would Recommend

Easy process and no BS. The easy to do lists stream lined the entire thing and made each step easy to understand!

headshot image of Emily Hunkins

Loan Officer: Emily Hunkins

NMLS# 2162042

5 out of 5 Stars
Would Recommend

Kayla and Dustin were outstanding!

headshot image of Kayla Prewitt

Loan Officer: Kayla Prewitt

NMLS# 517082

5 out of 5 Stars
Would Recommend
headshot image of Amy Carder

Loan Officer: Amy Carder

NMLS# 1925297

5 out of 5 Stars
Would Recommend
headshot image of Wesley Earl

Loan Officer: Wesley Earl

NMLS# 1631182

5 out of 5 Stars
Would Recommend
headshot image of Jen Heishman

Loan Officer: Jen Heishman

NMLS# 1407373

5 out of 5 Stars
Would Recommend

Veterans United was hands down the easiest home-buying experience I’ve ever had. They matched me with all the right people to get me to home ownership!

headshot image of Clayton Meldi

Loan Officer: Clayton Meldi

NMLS# 1564820

5 out of 5 Stars
Would Recommend

Shawnee was awesome and cared about all specs of my situation.

headshot image of Shawnee Holsten

Loan Officer: Shawnee Holsten

NMLS# 2055995

5 out of 5 Stars
Would Recommend
Photo submission from Anthony H.

Veterans United was the first and only lender I reached out to and I'm glad I did. They stayed in constant communication with me, I never felt like I was figuring things out on my own. My initial preapproval wasn't what I wanted and they explained to me what I needed to do to be preapproved for a higher amount. Great customer service, will be referring any veterans I know to them.

headshot image of Tony Boussad

Loan Officer: Tony Boussad

NMLS# 928919

5 out of 5 Stars
Would Recommend
headshot image of Taylor Fruits

Loan Officer: Taylor Fruits

NMLS# 1456769

5 out of 5 Stars
Would Recommend

An incredibly smooth experience

headshot image of Hayden Salmons

Loan Officer: Hayden Salmons

NMLS# 2255857

5 out of 5 Stars
Would Recommend
headshot image of Samuel Short

Loan Officer: Samuel Short

NMLS# 1828252

5 out of 5 Stars
Would Recommend
headshot image of Horace Johnson

Loan Officer: Horace Johnson

NMLS# 1880058

5 out of 5 Stars
Would Recommend

Amazing team.

headshot image of Colin Park

Loan Officer: Colin Park

NMLS# 1045574

5 out of 5 Stars
Would Recommend
headshot image of Don Smith

Loan Officer: Don Smith

NMLS# 1969556

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5 out of 5 Stars
Would Recommend

I can't believe it is finally done! Alex and team hung with us for 5 years as we negotiated with a really difficult landlord who vaciallated back and forth constantly. Thank you Alex and team!

headshot image of Alex Horn

Loan Officer: Alex Horn

NMLS# 2147323

5 out of 5 Stars
Would Recommend
headshot image of Malachi Goodman

Loan Officer: Malachi Goodman

NMLS# 2222316

5 out of 5 Stars
Would Recommend

Very easy, quick, seamless home buying process.

headshot image of Jon Tempelmeier

Loan Officer: Jon Tempelmeier

NMLS# 2363775

5 out of 5 Stars
Would Recommend
Photo submission from Wayne T.

As a first-time home buyer, I had no idea what to expect. Jon and his team were great at walking me through the process. They acted quickly when I was forced to push back my closing due to a COVID19 related illness. Jon, you're the best!

headshot image of Jonathan Lucas

Loan Officer: Jonathan Lucas

NMLS# 43401

0.5 out of 5 Stars

I was never told anything, never really spoken to outside of signing documents, the two loan guys, *not the concierge* never spoke to each other and often asked my realtor to relay a message to the other instead of them speaking to each other. Every piece of information I learned or found out was through my realtor or someone she worked with

Response from Veterans United

Hi Robert,

I really appreciate you taking the time to share this, and I’m so sorry that you felt out of the loop during such an important time. You shouldn’t have had to rely on your realtor to be the go-between for your loan team—especially not just to get basic updates or answers. That kind of disconnect creates confusion, frustration, and frankly, it’s not how we want any borrower to experience working with us.

You deserved clear, consistent communication directly from your loan team—not just when paperwork needed signing. It sounds like your realtor worked hard to fill in the gaps, but that responsibility shouldn’t have fallen on them.

I’d really like my advocates to learn more about what happened here so we can make sure your feedback leads to meaningful internal conversations. If you’re open to connecting, you can reach me at 1-800-212-5200 or email ClientAdvocate@vu.com. We’re in the office Monday through Friday, 9 a.m. to 5 p.m. CST, and we’ll make sure your voice is heard.

5 out of 5 Stars
Would Recommend

I worked with an amazing team!

headshot image of Rachel Bruce

Loan Officer: Rachel Bruce

NMLS# 951471

5 out of 5 Stars
Would Recommend

Truly a remarkable experience. The staff was very professional and knowledgeable. Most of all they made themselves available for any questions you may have. That’s important.

headshot image of Colin Park

Loan Officer: Colin Park

NMLS# 1045574

5 out of 5 Stars
Would Recommend

As a first time homeowner not knowing the process Veterans United was there every step of the way.

headshot image of Daniel Heggarty

Loan Officer: Daniel Heggarty

NMLS# 902811

More Reviews

See all 436,204 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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