Everyone who I worked with during this process such as Tonga, and Scott were amazing. They made the process seamless. Please put them in more positions of influence! They are the absolute best!
I recommend Veterans United to anyone wanting to purchase a house. I had a great experience with Rusty Burney from beginning to end. It took me over a year to find the perfect house and Rusty kept in touch with me and resubmitted my paperwork to keep me in an active status while I was house shopping. I could not have asked for more or better service. I was pleasantly surprised that my loan is with Veterans United and not sold to another mortgage company. My wife and I are very grateful homeowners thanks to VU!!! YAY!! Thanks, Rusty & Team!!
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There were some rough patches when things looked like they weren't going to work out. Overall, it was great having a team of direct contacts to ease things, but it also sometimes felt like I was being pulled in several directions at once.
Erinn was super helpful throughout the entire process.
Rebecca was the best agent a person could ask for!!
The rest of the crew was outstanding as well
We had not purchased an existing home in 25 years; our last home was built and there is a big difference. Also, times and rules have changed and I cannot say enough about how the combination of technology and people made us feel as if VU was with use every step of the day. There was give and take across the board and we are so very happy with our new home, which was purchased as our retirement home, we are grateful and thankful. Will recommend you to anyone who asks. We could not be happier at this point. Thank-you.
The process was wonderful with the exception of our loan coordinator lindsey. There was poor communication, which caused delays and confusion.
Everything about out loan process was poorly done. At the start they should have asked for my husbands COE for his VA loan for preapproval. They instead didn’t ask for it until a week to close. This caused us to miss our closing date. We are first time buyers and didn’t know all the questions to ask. We repeatedly asked what else was needed and were told nothing, only to be asked for more later. A checklist at the start would have been much more productive. After switching to an FHA loan we experienced the same problem. Again would have missed our closing date if we hadn’t found Sarah. There were so many resources we weren’t given, questions we weren’t given correct answers to all which could have avoided a most of this. We felt continually pushed aside by Jake and his team. I would never again trust him or his team.
Response from Veterans United
Hi James,
I’m really sorry to hear how frustrating and discouraging this process was for you. As first-time homebuyers, you should have felt clearly guided from the very beginning, especially when it came to important items like a Certificate of Eligibility and understanding what would be needed for preapproval.
Learning that documents were requested late in the process and that it impacted your closing date is concerning. Being told nothing else was needed, only to later be asked for more, would understandably make you feel unprepared and stressed. You deserved clearer expectations and better communication throughout.
I’m also troubled to hear that you felt pushed aside. That’s never how anyone should feel during such an important milestone. I truly appreciate you sharing this feedback, and I would welcome the opportunity to review your experience more closely.
I’m here to listen and would welcome a direct conversation. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available Monday through Friday, 9 a.m. to 5 p.m. CST, with after-hours messages returned the next business day.
Sincerely,
Claire S., Client Relations Manager
Jordan, Sierra, and Matt provided outstanding service and support throughout the entire mortgage process. They kept me consistently informed, communicated clearly at every stage, and addressed any issues quickly and efficiently. Their responsiveness and professionalism made what can often be a stressful experience feel smooth and well-managed.They truly went the extra mile to ensure everything stayed on track. I highly recommend this team to anyone looking for knowledgeable, attentive, and dependable mortgage professionals.
Veterans United served us with nothing but kindness and in a timely manner. We never expected for the process to go that smoothly and efficiently.
The entire team with VU that I worked with was completely amazing through every step! I am so grateful for all of them!
Mr. MADDOX and his team are very friendly and helpful, understanding someone obstacles
We purchased our first home and could not have done it without Veterans United! The entire team, especially Kevin Reichert, the process was painless and gave us our dream to put down roots as a military family.
Our Veterens united team was outstanding !!
We never felt rushed in the process and always felt heard . We looked at quite a few homes and ultimately found the home perfect for our family
VU team was so professional and informative every step of the process
We will recommend Veterens United to all of our Veterens and active duty friends!!
had a great experience with Veterans United. They are incredibly responsive and on top of everything from start to finish. If you need updates, reminders, or next steps, they will absolutely stay on you — but in the nicest, most supportive way possible. 😅Their team makes sure nothing slips through the cracks, and you always know exactly what’s going on in the process. If you want a lender that communicates consistently, follows up relentlessly (in a good way), and genuinely keeps your loan moving forward, they’re it.
Disgusted by how everything ended up at the end. Ive explained myself.
Response from Veterans United
Hi Manuel,
I’m really sorry to hear how everything ended and how strongly you’re feeling about it. That’s not the experience I want anyone to walk away with.
If you’re open to it, I’d appreciate the chance to talk through what happened and review your concerns personally. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we typically respond the next business day if contacted after hours.
Sincerely,
Claire S., Client Relations Manager
They are great people with pretty soul may God bles
