Matt was great. Made the process super smooth. Closed in less than a month start to funding. Couldn’t ask for more.
Veterans United was great! This was my second home purchase through Veterans United. Hanna Mohesky was my loan officer, and she was outstanding. She was patient with me and all of my questions. She kept me updated through out the whole process. I would highly recommend Veterans United.
Only two issues. One, the closing costs were estimated at 10-15k initially but were closer to 20k. Second, my wife’s name was not on the deed at closing. Others than that, everything was great.
You can't go wrong with Veterans United. I can definitely say they truly care about us veterans and making our dreams of homeownership come true! Can't say enough words of how amazing Ryan and his team were through the entire process! They made sure I understood everything throughout the process and even after the sale! I can’t give enough kudos to them all.
The loan officer, Cory Peebles, did an outstanding job. He had all the answers, knew what was needed, knew everything was good from the start, and he drove the process right to the finish line with ease. I really appreciated his outstanding competence. I have dealt with others at Veterans United in the past, and Cory was by far the most competent I have dealt with.
Bryan was great and honest every step of the way. I really was worried, but Bryan was able calm us down and was with us every step of the way.
They worked with us and were always ready and answered whatever questions we had at honestly any time past working hours too! Great team made the experience easy and enjoyable!
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Justin did a great job for us. When we had a few problems he helped us get through it. A great job. Thank you Justin
Everything went great up until the final closing estimate. Not to many single mom's are fortunate to have approx $20,000 extra for closing costs. So it was a shocker from estimate to final.
We were extremely satisfied with all that occurred this last month leading up to our closing. All questions and issues we had were quickly addressed and solved even after hours. All persons we dealt with were extremely friendly and helpful.
Overall very helpful staff. Casey and Markita were very helpful throughout the process as a first time buyer. Communication was great regarding issues that arose throughout the process. Would highly consider both of them for any future endeavors
Mike Smith and his team stayed on topic from start to finish with daily and some times hourly updates. It was truly amazing to be a part of this process and watch the team address obstacles and overcome them. I closed on time, Mike and Lora were great at keeping everyone focused, informed and on task including me. I thank the entire team for navigating a complex task with many moving parts and keeping everything on track.
I highly recommend working with Veterans United. They are a culmination of professionalism, effectiveness, and initiative driven professionals that have a desire to get veterans in homes as quickly as possible. Thorough, active, and engaging....you will not be disappointed. Ryan and Amelia were always available and bent over backward to make this home buying experience memorable. We made an offer and closed on our home in less than 25 days. Awesome job by everyone.
I would absolutely recommend Ross Pierson! Everything else was a hassle.
Response from Veterans United
Hi Jacob,
Thank you for calling out Ross Pierson, I’m really glad to hear he made a positive impact on your experience. That said, I’m sorry the rest of the process felt like a hassle. Buying a home should feel supported from start to finish, and it’s clear we didn’t deliver that consistency here.
I’d like the chance to better understand where things broke down and how we can improve. If you’re open to it, please reach out to my team directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we can usually follow up the next business day if you contact us outside those hours.
Sincerely,
Claire S., Client Relations Manager
Jake Force and his team were absolutely amazing. I will use Jake and Veterans United from here on out.
Wonderful to work with the crew. Thank you for everything you do.
Exceptional service, Incredibly knowledgeable and kind. Will always recommend Veterans United.
As a first time homebuyer in this manner, I had many questions that Zach eagerly and thoroughly answered in a very timely manner. He guided us through the seemless process from start to finish with just the right amount of communication. I'd definetly use him again!
This was my first time using my veteran's benefits to buy a home and I couldn't be happier that I picked Veterans United to be my mortgage lender. Jason Bals, Megan Staszcuk, and Travis Roberts are an amazing mortgage team and we want to thank each one for their help in closing on our home. Thank you to all!
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