My family and I are exceptionally grateful for ALL of the help, patience, assistance, and advice our Loan Team gave us from the START. Tyler Kettle, Nina Chapin, Holli Schutte, were all amazing individuals. The key to our relationship was communication. From a buyer's perspective, you NEED to check your online portal every day. When you get a task on the 'To-Do's' list, complete it ASAP. IT will make your loan experience REALLY EASY, and it will make your Loan Teams' job a lot easier.
They take to long and lots of problems
Response from Veterans United
Hi Willard,
I’m sorry to hear this and understand how frustrating delays and ongoing issues can be. That’s not the experience we want for anyone. If you’re open to it, our Client Advocate team would like to learn more and help where we can. You can reach them at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. Central Time.
Sincerely,
Claire S., Client Relations Manager
Our Team was very nice and helpful throughout the whole process. A special thank you to Aaron, April, Vicke, Brandon.
Great experience. Solid team which was supportive, informative and attentive to my questions and needs. In particular huge thanks to Billy who always went above and beyond
Zach Keiffer and his team were phenomenal through the whole process. Thank you for all of the help through the whole process. I highly recommend this team. They were always there for any questions and made the process incredibly easy. They helped with loan rates to match competitors and truly did a good job. Thank you for everything you and your team did! I was cautioned to use a large corporate company but this was a very enjoyable process and I'd definitely use them again if I ever needed to!
Greg, Britney and Tre were an excellent team. I’m happy that I chose them again. This is my second time using Veterans United, Greg and his team. I don’t think I could use anyone else at this point. They will be hard to beat. Thanks again yall!
I worked with my loan officer Terry Roberts on my homebuying experience. He was very helpful and easy to talk to. He answered any questions I had, along the way, in a very timely manner. I'm very excited for this new chapter in my life. I can't thank Terry Roberts enough for all of his help with my homebuying process!
Absolutely wonderful experience. Guided me every step of the way.
Everyone was great, and they helped me find a realtor too when I didn't initially have one.
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Everything was made super easy. It was basically step-by-step the representative kept me up today on everything, walked me through everything and took the time to explain everything to me. It was my first time buying the house and it made me feel like a pro doing it. Thank you
Thank you Veterans United for walking me through what otherwise may have been a frightening and nerve-wracking process. From ensuring my credit was right to work with my budget, you guys were with me through the entire process. I can't thank you enough. Tim #ProudVeteranHomeowner
Veteran's United provided a relatively streamlined experience. The employees that I worked with were exceptionally polite, engaging, and helpful - often beyond their designated work titles.
