I was failed by a previous lender that allowed my application to expire by a company that claimed to support veterans. My experience did not support that claim. Their incompetence set me back over a month in what is already an extremely stressful situation.Rather than give them another opportunity to let me down, I turned to Veterans United; a company I had previous positive experience with.Ultimately, my loan officer (Jeffrey Ferguson) secured a lower interest rate than the previous lender and we closed in a matter of weeks. I never had to wait for information and my team was always available to me.I could not be more impressed with my refi experience with Veterans United.
The team was phenomenal, completely professional on top of the ball went above and beyond the call of duty to make sure me and my son were provided with our first home in a timely manner
I will tell my friends about how easy it was to contact them all the way up to closing. They made my home buying experience amazing during a global pandemic! Through a retirement, transition to civilian from military, and loss of a grandmother, this was one thing I didn't have to worry about. My daughter and I or very happy in our new home. Thank you VU!
This whole process was very easy. The “to do”s and helpful videos took away the stress and uncertainty of buying a new home.
Everything was clear and straightforward! The “To Do List” on the app was great!
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Easy and through step by step instructions.
From the start to the finish line of get my new home was so simple and easy with Bryan and Annie and their team. Highly recommend them 100%. Thanks again for everything. M. WILEY
Easy they were very helpful, friendly and knowledgeable
At first, we were very apprehensive about applying for a refinance with an internet company. After we committed, we soon found out the process was quite easy. All the documents were sent via portal. At closing, the notary came to our house . This was especially helpful during this pandemic.
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Tim is the best! VU is the best! I will be a life long member of the VU TEAM! Thank you all so much! Me and my family are extremely happy and grateful for you all!
They have been fabulous! They helped us step by step through the whole process. Great team!
What I really like about veterans United, is that they made a potentially stressful and arduous process seem so seamlessly easy! Veterans United was awesome, from start to finish! They kept me informed every step of the way, with texts, calls and emails! Thank you for making this experience so smooth!
Thank you so much for serving those who served!
At first very good in the end confusion.
Response from Veterans United
Hey Mark,
I really appreciate you sharing this. I’m glad to hear things started off well, but I’m sorry to learn that the process became confusing toward the end. I can understand how frustrating that must have felt after such a strong start.
We always want communication to stay clear from beginning to end, and your feedback helps us see where we can do better to make that happen. If you’d like to talk more about your experience, my Client Advocate team would be glad to connect and listen. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time and will follow up the next business day if you reach out after hours.
very professional, fast, great communication, and just an easy process. simple and direct. would def. recommend to other veterans. top notch experience and made my dream a reality.
