The team went above and beyond for us to purchase our new house. Thank you so much to all the crew.
Working with Evan M. and his Team was an amazing experience. Everyone was very supportive and the response time was awesome. I found the to do list user friendly and not overwhelming. Jennifer was extremely helpful and was always available when I had questions. I highly recommend Veterans United everyone in my home buying process was phenomenal!
When we first began this journey we thought it was going to be impossible to get things done in our time frame. It was very impressive how fast and attentive our whole team worked. No matter what the situation is, they will work with it and help you with what you need to be done. We are so grateful for the work that Veterans United provided. This would have been impossible with them. Especially Josh, our loan officer. He was awesome to work with. We were very lucky to have him.
Exceptional communication, my Loan officer Brad was very quick to respond to any questions or concerns I might have, the app was very handy and easy to use notified me immediately and allow me to upload document securely all in all would definitely do business with again
Amy and her team were outstanding!
They went above and beyond - they were patient, professional and informative.
We absolutely loved how seamlessly our loan process went, we loved every part of our loan! Even our kids!
Ready to see for yourself?
Experience first-hand why 374,836 homeowners give us a perfect score!
I always use veterans united as my go-to lender. Derek Harmon and his team have always helped to make the process as smooth as possible. They see obstacles not walls and are great at problem solving. This is the second time I’ve worked with them and hold onto this specific team’s contact information for the future. If you’re going to use veterans united I recommend contacting Derek Harmon and his team.
Just unbelievable excellent over the top service
Carrie was very kind and friendly, will get the job done. This was an easy process with extremely helpful people, would recommend it to any vet looking to use their VA loan.
My team did exceptionally well getting my loan together and getting me to closing. Would highly recommend.
The loan process was made fairly simple.
Ready to see for yourself?
Experience first-hand why 374,836 homeowners give us a perfect score!
The whole team was amazing to work with. They made my first home buying experience a breeze!
Very easy to work with. Greg and his team are with you every step of the way .
It was a horrible experience. I felt like everything was left to the last minute. Our loan was delayed by 12 days, I feel this was all on VU. I called the VA the day prior to our closing and they never even received the package to review. It was a very stressful experience. Our family was moving across country, and I felt like VU could care less. Overall, the worst experience I have ever had. I should also add, they added a customer care person to our loan because of the issues, but all she wanted to do was act as another loan coordinator. I asked her to figure out what happened to our loan and conduct training so it doesn’t happen again. Never heard from her again. I would not recommend VU to a friend. I hope to IRRRL out of VU as fast as possible.
Response from Veterans United
Hey Brandon,
I'm really sorry to hear how stressful this experience was, especially while coordinating a cross-country move for your family. A 12-day delay at such an important stage of the process can create a lot of uncertainty, and I can understand why you'd feel frustrated and let down.
It's also disappointing to hear that you were left feeling like your concerns weren't fully addressed when you asked for more information about what happened. When something doesn't go as planned, you deserve clear communication and to feel heard throughout the process.
I'd appreciate the opportunity to learn more about your experience and review the concerns you've shared. If you're open to it, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically responded to the next business day.
Thank you for taking the time to share your feedback.
Sincerely,
Claire S., Client Relations Manager
Never ever EVER have I felt this well taken care of as a customer like I did with Veterans United. My loan specialist Terri and her team went above and beyond when accommodating me and my home buying needs. I love the ease of being able to just text them when I had a question and getting a response immediately instead of having to email or make calls back and forth. I have nothing but great things to say about Veterans United and my loan specialist. Thank you for being so great and taking off so much stress of the home buying process!
Great communicators. Seemed to anticipate any problems.
Everyone made the process as streamlined as possible
