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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

413,214

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 413,214 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend
headshot image of Nate Bitner

Senior Loan Officer: Nate Bitner

NMLS# 1374361

5 out of 5 Stars
Would Recommend
headshot image of Shane Lowe

Loan Officer: Shane Lowe

NMLS# 1123167

5 out of 5 Stars
Would Recommend

Thank you all for working so hard!

headshot image of Joshua Grove

Loan Officer: Joshua Grove

NMLS# 1783478

5 out of 5 Stars
Would Recommend

Working with Veterans United along with our Loan Officer Molly Richardson and her team was such a breath of fresh air. They made the home buying and even our refinance process so easy and seamless. Highly recommend!!

headshot image of Molly Richardson

Loan Officer: Molly Richardson

NMLS# 1694808

5 out of 5 Stars
Would Recommend
headshot image of Randy Groner

Loan Officer: Randy Groner

NMLS# 2007722

5 out of 5 Stars
Would Recommend
Photo submission from Michael D.

Logan and Taylor worked very efficiently together and got it done! We closed in less then 30 days, and the process was so much easier then we thought it would be for purchasing our first home. Thanks again!

headshot image of Logan Kadolph

Loan Officer: Logan Kadolph

NMLS# 1726575

5 out of 5 Stars
Would Recommend

Thank you Veterans United. My loan team was amazing. I would recommend them whole heartedly!

headshot image of Ashley Jarrett

Loan Officer: Ashley Jarrett

NMLS# 1878900

5 out of 5 Stars
Would Recommend
headshot image of Austin Kammerich

Loan Officer: Austin Kammerich

NMLS# 1464578

5 out of 5 Stars
Would Recommend

Veteran's United is great. I had started with a different lender, but they were not able/willing to do the VA part of the loan. When I turned to Veteran's I thought I needed a miracle, but all I needed was a good lender. And I found a great lender! Thank you to everyone that was part of the process.

headshot image of Stacy Barton

Loan Officer: Stacy Barton

NMLS# 2407580

5 out of 5 Stars
Would Recommend
headshot image of Nate Bitner

Senior Loan Officer: Nate Bitner

NMLS# 1374361

5 out of 5 Stars
Would Recommend
headshot image of Sarah Sauro

Loan Officer: Sarah Sauro

NMLS# 715700

5 out of 5 Stars
Would Recommend
headshot image of Shannon Workman

Branch Manager: Shannon Workman

NMLS# 213668

5 out of 5 Stars
Would Recommend
headshot image of Logan Smith

Loan Officer: Logan Smith

NMLS# 2154219

1.5 out of 5 Stars

My negative review was mainly do to the rate change they keep sending estimate of the loan closing documents. Me unaware, once the rate went up a whole percentage point they decided to lock the rate costing me 1% on this mortgage which was a big deal. Also lest than a hour before closing he emails changes to the closing amounts. what if i had never read that email before going to close. I was just just not happy with how this was handled. But, i have the Home and I'm moving on

Response from Veterans United

Hi Keith,

I’m really sorry to hear about the frustration you experienced with your rate lock and the last-minute changes before closing. I can only imagine how upsetting it must have been to see your rate increase by a full percentage point and to feel caught off guard so close to the finish line. That’s not the kind of experience we want anyone to have when buying a home.

It sounds like there were some breakdowns in communication on our end that made an already complex process even more stressful, and I truly apologize for that. Buying a home is a big deal, and your concerns about the rate change and last-minute closing adjustments are completely valid.

If you’re willing, my team would love the chance to look into what happened here so we can learn from this and do better in the future. You can reach us directly at 1-800-212-5200 or ClientAdvocate@vu.com. We really appreciate your feedback, and hope you’re settling into your new home despite the challenges along the way.

5 out of 5 Stars
Would Recommend
headshot image of Jake Force

Senior Loan Officer: Jake Force

NMLS# 1040763

5 out of 5 Stars
Would Recommend
Photo submission from Thomas W.

Veterans United is a great company to have to purchase the home of your dreams. They will walk you through the process to make it as smooth as possible. A great team of people will always keep you updated on what they are doing and what you need to do

headshot image of Thomas Champion

Loan Officer: Thomas Champion

NMLS# 1102159

5 out of 5 Stars
Would Recommend

This was a smooth process!

headshot image of Zane Hildreth

Loan Officer: Zane Hildreth

NMLS# 1151139

5 out of 5 Stars
Would Recommend
headshot image of Anne Kuster

Loan Officer: Anne Kuster

NMLS# 1068788

5 out of 5 Stars
Would Recommend
headshot image of Ginny Young

Loan Officer: Ginny Young

NMLS# 187898

5 out of 5 Stars
Would Recommend

What a great team and company. I was just looking to see if I qualified, 1 month later I am moving into my very first home. Love it!

headshot image of Alexander Mueller

Loan Officer: Alexander Mueller

NMLS# 2529010

5 out of 5 Stars
Would Recommend
headshot image of Colin Park

Loan Officer: Colin Park

NMLS# 1045574

5 out of 5 Stars
Would Recommend
headshot image of Krystal Palmer

Loan Officer: Krystal Palmer

NMLS# 1110490

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5 out of 5 Stars
Would Recommend

I just want to thank Veterans United for working with me and allowing me to achieve my goals.

headshot image of Amber Brown

Loan Officer: Amber Brown

NMLS# 1137822

5 out of 5 Stars
Would Recommend
headshot image of Justin Darr

Loan Officer: Justin Darr

NMLS# 526292

5 out of 5 Stars
Would Recommend
headshot image of Max Carratura

Loan Officer: Max Carratura

NMLS# 388818

5 out of 5 Stars
Would Recommend
Photo submission from Wilford G.

Winsor Cooper, wow I can't say enough about him and his team. Every question answered and ever fear dissolved. Thank you Mr. Cooper and Veterans United.

headshot image of Winsor Cooper III

Loan Officer: Winsor Cooper III

NMLS# 317950

5 out of 5 Stars
Would Recommend
headshot image of Nate Bitner

Senior Loan Officer: Nate Bitner

NMLS# 1374361

5 out of 5 Stars
Would Recommend

This is my third time working with Veterans United. The app makes getting paperwork to the team very efficient and easy. You can sign your paperwork at a moment’s notice.

headshot image of Adam Craig

Loan Officer: Adam Craig

NMLS# 1726012

5 out of 5 Stars
Would Recommend
headshot image of Torri Thomas

Loan Officer: Torri Thomas

NMLS# 2328463

5 out of 5 Stars
Would Recommend

Veterans United definitely has the true interest of the Veteran at heart. They don’t give up on the process even if there are things that may prevent themselves. The guidance to help improve the buying process is outstanding. You’re not treated as just another mortgage loan, you’re treated like family. Finally when the loan is approved they’re just as excited as you are to be a home owner.

headshot image of Andrew Meyer

Loan Officer: Andrew Meyer

NMLS# 2170283

More Reviews

See all 413,214 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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