Absolutely amazing team. Always there to answer my questions with a smile on their face. Thank you!
If I could do another loan I would choose veterans United again and will love to have the same team! We had the best team and now we have our dream home!!!!
Poorly educated us about the process. Went through 3 officers from the time I called to closing. Loaded and signed multiple duplicate documents because of this I’m sure. The realtor couldn’t believe how unorganized this closing was. The remote notary couldn’t believe how poorly the documents were sent with no direction what so ever. Missed the closing date twice and still don’t have all the documents signed. Missing the spouse affidavit still. Several frantic emails or calls to me trying to get me to sign documents that were just uploaded minutes before. I buy and sell real estate for a living and is the 2nd VA loan I have done. This was by far the worst experience and will not recommend or be using VU again. If anyone reads this from customer service, look at the times/dates on the documents uploaded to the portal to confirm everything i have stated here.
Response from Veterans United
Hello Rebecca,
Reading your review was tough, and I’m truly sorry for the experience you had. It’s clear this process caused more frustration than support, and that’s the exact opposite of what we aim for—especially for someone who knows the ins and outs of real estate like you do.
Going through multiple loan officers, getting duplicate documents, missing closing dates, and still not having everything completed… that’s unacceptable. I can only imagine how chaotic and disorganized that felt from your end, especially when you're used to a smoother process. And the feedback from your realtor and the notary just underscores how off track we got here.
What really stands out is that you took the time to share this with us, even after all the back and forth—and I want you to know it doesn’t go unnoticed. I’d like to look into this more deeply, including the timestamps and document uploads you mentioned. If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime.
Thank you for the feedback—and for sticking with the process even when we made it harder than it needed to be.
Everything went well the loan got approved and i had the correct forms.
Prior to the time of planning to purchase a home, I had not heard of Veterans United and now I'm extremely happy that I clicked on the Facebook advertisement and completed the pop-up questionnaire that led Veterans United to me..
Veterans United came through for me and I and forever thankful.
I had the best support group ever.
Really depends on the appraisal, and who performs it. The first one we got delayed closing byb3 weeks.
Response from Veterans United
Hey Michael,
I hear your frustration, and I’m sorry the appraisal process set things back for you. Delays like that—especially so close to closing—can throw everything into chaos and cause a lot of unnecessary stress.
You're right that appraisals can vary depending on who performs them, and unfortunately, we don't get to choose the individual appraiser. Still, I know that doesn’t make it any less frustrating when a delay ends up impacting your timeline.
If there’s anything still unresolved or if you'd like to talk more about how things went, I’d really like to listen. You can reach me directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime that works for you.
Awesome communication. I loved working with this team and I’d pick them again.
My experience from beginning to end was made simpler and better because of my loan team. My team was great they explained and walked me through each step and kept me encouraged.
