Fast ,easy and they were on top of everything....Great people and they know there job.....thank you John and your team...
Great friendly staff! Super courteous and knowledgeable. Great experience! This is my first home purchase and they're excellent!!!!
It was great to work with u.
Very thankful that I went through the Veterans United team to get our loan. Very pleased with the outcome. Thank you, Jill, Mike, Neisha, Andrew, Shane, and Kendra!!
I want everyone to know that Veterans United were extremely helpful when I purchased my house. They made everything so easy and were right there to make sure nothing was forgotten. Veterans United went out of their way to make sure that every document needed by the underwriter was thoroughly explained which made it easy to obtain and provide. With the Veterans United personnel we were able to complete the house purchase process from offer to closing in two weeks. Amazing!
Very informative, do their best to answer any questions.
Are your kidding asking me a question like thst? I would recommend ypu to anyone
First, Madison does Not return phone calls. This is very frustrating. I sent in a letter from the mortgage company on my previous home that had in bold black letters, PAID IN FULL. The day before closing, I was asked to DocuSign a statement saying that my current house was paid in full. The closing statement wasn't sent to me until the day before the closing and then we had to wait another 3 days to close. I specifically stated that I had to close on or before October 1, 2025. Your employees and their lack of attention to detail kept this from happening. Also, on September 23, 2025, I sent photos of the water heater line being encased in conduit and the drain line draining to the outside of the house. I was asked about when the repair was going to be done the day before the theoretical closing.I do not appreciate having to resend documents because your employees are negligent in their jobs. I have previously bought and sold 9 houses and 3 pieces of property. I have never received such poor service from a mortgage company.At this point, I would never recommend your company to an enemy, and certainly not to a friend. This is the worst mortgage experience that I have ever had.
Response from Veterans United
Hey Annette,
I’m really sorry to hear about the challenges you faced during your loan process. The stress and frustration you described around communication, document handling, and closing delays aren’t what we want for anyone working with us. You should always feel informed and supported, especially as closing approaches.
Sometimes additional verification is needed right before closing to confirm details or meet loan requirements, but that shouldn’t come at the cost of clear and timely communication. I’m sorry that didn’t happen here.
I’d like my team to take a look more closely into your experience and make sure your feedback is shared with the right teams. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com when you have a moment. Our team is available Monday through Friday, 9 a.m. to 5 p.m. CST.
For home buyers using the VA home loan, I think VU is a great choice; they understand the process very well and walked us through it. The online portal/to-do lists were also straightforward and easy to use. The only hiccups we had related to the underwriting process; the underwriters seemed to struggle with keeping straight who was the primary and who was the coborrower, who was the veteran and who was active duty, etc.
This is our pu4chase through VU. Thank you all for making the process smooth both times.
Terrie & Steve
Thank you so much for the great service the VU team provided me and my family. We recommend them to everyone and every service. Keep making Veterans and service members as happy as your team has made us.
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Cannot express enough gratitude towards Veterans United. The whole team is excellent and guided me through the whole process. My deepest thanks for all your support and efforts!
Nick, Eric, and their team of professionals were outstanding. They went the extra mile and I am truly grateful. Thank you again. Shalom. Arthur
Blessed to have worked with Daniel H. @Veteran's United Home Loans!
Daniel H. Is very patient, kind, explanatory, helpful and always communicating to make sure you feel valued as a buyer and understand the whole purchasing process. Daniel H. in my experience is very professional and a wonderful asset to Veteran's United Home Loans.
Quick and effective communication. Definitely kept me in the loop on everything
I have never had such a great experience with a new home purchase until now. My team was lead by Lindsey Edgell (Loan Officer), along with Kari Frank (Loan Coordinator), and (Chris Cole) Home Buying Concierge. Combined, they made my loan approval experience smooth and successful. They rode this process by my side all the way. I would highly recommend Veterans United to handle your home loan.
This was a great home buying experience. The process moved quickly and efficiently. Matt and his team were a great help.
Nathan and Bailey were great and very quick with the process and answered every question I had.
