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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

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372,244

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
1

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Showing all 372,244 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

This was so much easier than we ever thought it would be. We kept putting off calling to start the process of buying our home. Veterans United made it so easy and held or hand every step of the way. Never thought it could go so smooth. If you are on the fence, don't be. They have your back and make the process super easy. They are #1 in our eyes.

headshot image of Tommy Purk

Loan Officer: Tommy Purk

NMLS# 1222488

5 out of 5 Stars
Would Recommend
headshot image of Kris Eubank

Loan Officer: Kris Eubank

NMLS# 2094609

0.5 out of 5 Stars

This was the worst experience in my life from day one. After we were halfway through the process it became common for mistakes on their part. I had to constantly talk with Josh regarding him adding on additional cost to my loan without explaining it to me. Only when I brought it to his attention was it corrected . I felt that as a veteran I was treated like nothing. Please don’t use Veterans United. There is little to know transparency. Very disappointed right up to the closing day.

Response from Veterans United

Hello Jacqueline, we are aware that certain aspects of the loan process benefit from exceptional attention to detail by all those involved. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience. Team work is essential and we have established means to prevent experiences like yours, therefore it would be helpful to learn what may have caused you to feel this way. We are always looking for ways to prevent issues and create an outstanding customer experience. If you wish to connect with us further, please do not hesitate to reach out for support.

5 out of 5 Stars
Would Recommend

Wow! Where do I begin… Just blown away! I feel blessed to have worked with such truly amazing caring professionals. My loan officer Shawn Glover, bless her heart. She was stuck dealing with a veteran who has bad anxiety issues and depression. It’s like she knew me personally, she knew what to say, how to say it, and was always spot on! She led her team in a way that they could flourish on there own but if she needed to step in and calm the situation she would do so immediately. Our fur baby had got out when we had constant snow for 2 days, needless to say I was a basket case. She offered her support talked about her own experiences with her dog and was genuinely concerned. Our fur baby did come back on the 4th night. So, if your a veteran or ANYONE looking for not just someone but a group of people who genuinely are about your experience and can walk you through step by step in this CRAZY housing market, PLEASE look no further…. Veterans United all the way! And Shawn, Thank you! from the bottom of my heart. May God bless you and your family! Saul

headshot image of Shawn Glover

Loan Officer: Shawn Glover

NMLS# 1974383

5 out of 5 Stars
Would Recommend
headshot image of Jack Young

Loan Officer: Jack Young

NMLS# 2133555

4.5 out of 5 Stars
Would Recommend
headshot image of Kelsey Allen

Loan Officer: Kelsey Allen

NMLS# 1947880

5 out of 5 Stars
Would Recommend
headshot image of Adam Underwood

Loan Officer: Adam Underwood

NMLS# 398146

3.5 out of 5 Stars
Would Recommend

The crew was very helpful in getting our loan done and processed.

headshot image of Andy Heifner

Loan Officer: Andy Heifner

NMLS# 2070290

5 out of 5 Stars
Would Recommend
headshot image of Jonathan Beahan

Loan Officer: Jonathan Beahan

NMLS# 181325

5 out of 5 Stars
Would Recommend
headshot image of Mason Maddox

Loan Officer: Mason Maddox

NMLS# 314123

4.5 out of 5 Stars
Would Recommend

Do no hesitate you will be happy at the end plus there is no closing cost

headshot image of Dava Turk

Loan Officer: Dava Turk

NMLS# 1812721

5 out of 5 Stars
James S. is Through the Roof!

From the bottom of my heart, thank you forever for making me a homeowner. Y'all are the G.O.A.T!

headshot image of Harris Giger

Loan Officer: Harris Giger

NMLS# 943094

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5 out of 5 Stars
Would Recommend
headshot image of Rett Thompson

Loan Officer: Rett Thompson

NMLS# 1747762

5 out of 5 Stars
Would Recommend
headshot image of Zach Schmitt

Loan Officer: Zach Schmitt

NMLS# 1779174

5 out of 5 Stars
Would Recommend
headshot image of Nick Holman

Loan Officer: Nick Holman

NMLS# 1052289

5 out of 5 Stars
Would Recommend

Will definitely use you again

headshot image of Tim Jarrett

Loan Officer: Tim Jarrett

NMLS# 2001664

5 out of 5 Stars
Would Recommend

Thank you Chris for your hard work and patience in getting me and my family into our dream home.

headshot image of Christopher Robinson

Loan Officer: Christopher Robinson

NMLS# 1374325

4 out of 5 Stars
Would Recommend
headshot image of Brent Schultz

Loan Officer: Brent Schultz

NMLS# 868587

5 out of 5 Stars
Would Recommend

If you are someone who is a veteran home-buyer (first time or not) I would simply 1000% recommend going with Veterans United home loans. Alot of other companies seem to care more about getting the commissions for the sales but VU simply cares more about the home buyer first. It can certainly seem like a very uncertain process buying a house for anyone but you will be confident the entire time from pre-approval to closing that you are in the right hands with Veterans United.

headshot image of Shawn Shackelford

Loan Officer: Shawn Shackelford

NMLS# 1481753

5 out of 5 Stars
Would Recommend
headshot image of Matthew Istwan

Loan Officer: Matthew Istwan

NMLS# 1565050

5 out of 5 Stars
Would Recommend

If you want a wonderful experience buying a home, try Veterans United. The hands on approach to home buying is wonderful. Bravo guys. No one compares to these professionals and attentive specialists.

headshot image of Joel Smith

Loan Officer: Joel Smith

NMLS# 1953567

4.5 out of 5 Stars
Would Recommend
headshot image of Brent Schultz

Loan Officer: Brent Schultz

NMLS# 868587

5 out of 5 Stars
Would Recommend

This experience was made so much more manageable by the positive and highly professional energy, passion and care shown to me throughout this journey.I am very grateful to have had Veterans United as lenders choice.

headshot image of Andrew Moe

Loan Officer: Andrew Moe

NMLS# 34810

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4 out of 5 Stars
Would Recommend

The two of them were very good

headshot image of Shane Lowe

Loan Officer: Shane Lowe

NMLS# 1123167

5 out of 5 Stars
Would Recommend
headshot image of Aaron Chisum

Loan Officer: Aaron Chisum

NMLS# 1520505

5 out of 5 Stars
Would Recommend

buying a home is a daunting task, no doubt. but with the folks i had on my team, it went quickly and effectively. i never knew all that was involved. but am so glad i had such a fine team, helping me every step of the way. thanx. :-)

headshot image of Max Carratura

Loan Officer: Max Carratura

NMLS# 388818

5 out of 5 Stars
Would Recommend
headshot image of Allen Johanning

Loan Officer: Allen Johanning

NMLS# 2086193

5 out of 5 Stars
Would Recommend

Veterans United has effectively streamlined the home buying process. To Kyle Rutkoski and his Team, thanks again for all you do! You have made my home buying venture, such a smooth and painless process.Best Regards,
Omar

headshot image of Kyle Rutkoski

Senior Loan Officer: Kyle Rutkoski

NMLS# 1450360

5 out of 5 Stars
Would Recommend

Highly recommend Veterans United for your home buying needs! Professional and courteous employees made our home purchase seamless and stress free!

headshot image of Melissa A Riley

Loan Officer: Melissa A Riley

NMLS# 2091647

5 out of 5 Stars
Would Recommend

The whole experience was exceptional and I would definitely recommend Veterans United to my friends and family.

headshot image of Chase Lee

Loan Officer: Chase Lee

NMLS# 2135792

5 out of 5 Stars
Would Recommend

This is my 2nd time going through Veterans United. Both times they were AMAZING. Such a simple process with a professional and knowledgeable staff.

headshot image of John Stockstill

Loan Officer: John Stockstill

NMLS# 1373137

More Reviews

See all 372,244 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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