WORST Loan experience of my life!! The 30 to 45 day loan window turned into 80+ days on my home loan. It was not due to turnaround with paperwork, I turned around everything that was asked of me within 24 hours. The sheer amount of paperwork requested by the underwriters for VU was unbelievable, half of the paperwork was not even necessary. I had to inform the underwriters that they either had the paperwork they were requesting already or that they didn't need the paperwork they were requesting. The lack of professionalism by the underwriting staff cost me 1.75 percent on my interest rate and pushed my loan to the brink of 90 days to close. I would recommend you go ANYWHERE BUT VU for a home loan.
Andy was outstanding! He was always available, for any questions or concerns thru the loan process. It truly is/was a roller coaster ride when you selling and buying at the same time, however when you have a loan officer like Andy Moe made the loan process so much smoother and less stressful , and making sure every process was explained. My realtor had made many comments that Andy was on top of every piece of paperwork, and did not drop the ball, she wished she can work with more loan officers like Andy. Your the best Andy and I appreciate everything you did, and listening to me thru my ups and downs in all my adventures.
Thank You Donna (Happy home-owner)
My Loan Officer David took the time to plainly explain many of the procedures that a new home owner may not understand. He was very knowledgable and was a major help in my path to a new home. Thank you so much for help and Veterans United truly cares about helping Veterans.
Great Job and keep up the good work
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EVERYTHING WENT SMOOTH, DOUG DID AN EXCELLENT JOB WITH OUR REFINANCE.
Veterans United Home Loans has been very helpful in my quest for a house. Thanks to the loan officer (Zack Gunter) and his assistant (Erin Carter).
Buying a home can be stressful and time consuming, yet my experience with a group of individuals with Veterans United Home Loans exceeded my expectation. I am extremely grateful for their timeliness, dedication, work ethics, and commitment that were given to us during this time. The team of individuals who assisted us was Mark Dischert, Jaimie Sepe, and Dan Perry. I would be remised if I did not provide a written acknowledgement for their expertise and patience that made our home buying experience delightful. I am extremely pleased with these individuals for a number of reasons. For example, they were always available, returned all phone calls, and responded to all emails within an expedient timeframe. If ever there were any questions their availability to us was priceless and timely. They often made us feel as if we were their only clients. A special thank you to Jamie who remained in contact with us every day until the final loan was approved. Her personality and commitment to her clients makes you feel as if your home loan is the only thing that matters. Most importantly, through team work the loan was completed within thirty (30) days!! Their sensitivity to our needs and our urgency were exhibited many times throughout the process, and especially when things became overwhelming to us due to external agencies (i.e. the builders and/or fraudulent credit information that were reflected on our credit report) who delayed forwarding pertinent information in order for us to proceed. The team immediately assisted us in rectifying the matter. They kept us encouraged when we became disenchanted. My satisfaction exceeds the ratings provided because they were beyond exceptional. I am delighted to have had the opportunity to work with this group of individuals. Veterans United Home Loans will always be my choice for future home purchases, as well as us always being a constant referral for others to use.
Reginald Davis II and Dena Davis
I encourage you to fix the relationships or communication with the VA apraisers. The VA apraiser for my loan significantly delayed the process of closing as well.
Ted Richardson and Caleb Bales where respectful, polite, and professional with me during the entire process. I appreciate that very much.
OUTSTANDING people to work with, thank you
great service, got a home loan when I didn't think it was possible
Doug did a nice job. Was also very happy with the Realator that Doug recommended. Gavin Henry worked very hard to find the right home for my wife and I.
To Whom it may concern,
Our loan officer was Eric Wessell, and I would like to take the time to express how wonderful he was. He was always available when we needed him, and always answered any questions we had. I would recommend him to all of our friends and family. He was a pleasure to work with. Thank you for helping us get our new home.
Jason and Amy Boone
Tony Boussad really made this whole experience great. He answered every and all questions my wife and I had. I would not only recommend Veterens Untiled but would recommend them to ask for Tony. He was very professional and courteous.
Great customer service and made the process easy. Quickest turn around for a home loan my realtor has seen.