I must admit the process was a long one, yet, the paste was a steady flow. I had a difficult time finding out who had my house key, but it still worked out in the end.
Suzanne Head was great to work with. She was always available to answer my questions and was always very friendly. She made our homebuying experience a great one!
We had the best team working for us. Billy and Melissa was there for us every step of the way. they also gave us a very good realitor that was so helpful as well. It was a long process, and stressful at times but billy mellisa and rick were all so helpful and caring. They had our back 100 percent. Thank you all we couldn't of done it with out all of you. thank you all again.
Cooper Allen done a bang up job. He answered my questions promptly and honestly, if he did not have an answer he talked to someone that did. I have no complaints at all for Cooper. He guided me through the process with ease and virtually pain free. We had very minor hiccups none of which he couldn't handle with professionalism and confidence. I believe he is an asset to your company as well to veterans at large. I am honored to have had to the chance to work with Cooper. His commitment to the veteran community and their well being is commendable. Kudos to him and his team.
My loan officer; Winsor Cooper, excellent, he was up front and made the whole process very easy.
Thank you, Winsor
I enjoyed my experience with Harris Giger. He is very professional, prompt, and informative. Thanks Harris!!!
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Matt Murphy was a great agent to talk to and he kept me updated on everything that was going on with my home loan process. Everything was fast and easy and I got a mortgage payment!
Adam and Shannon are a great team. Thank you soooooo much!!
My loan officer Zachary Fitzgerald and his team did an outstanding job of getting us through the loan process in a timely and efficient manner with as little difficulty as I believe is possible. I would like to thank them and your company for the great service that was provided. I would highly recommend VUHL to anyone who is eligible to use your services.
Although I lost my original Loan officer at a critical time in the loan process, I feel Dan O'Hearn and his administrative assistant Elizabeth Hansen did a great job communicating and keeping the process going to completion. I would recommend them to anyone for a loan process.
Over all a good experience, except for the delay in the VA home appraisal. I would recommend you to any veteran who is looking for a home.
Tell everyone: Thank You!
Casey and Zachary were great to work with. Everything was on time and they both were very professional through out the whole process. Thank you these are two really customer oriented employees.
Katie Rose and her assistant Patty were both fabulous throughout the entire process. As a first-time home-buyer, I was fearful of possible complications and the potential mountain of paperwork that could have been involved. Katie eased my fears, and always went the extra mile to keep in touch. I know that she must have worked very hard on her end of the process, because I was able to remain pretty much stress-free from beginning to end, and I felt that I could completely trust her judgement whenever she asked me to submit forms of any kind. Her service was exceptional, and I am now a happy homeowner! Thanks Katie!!!
Andrew was exception throughout the process keeping me informed and working with me to get the loan. He is truly dedicated to his job and profession. It was an extreme pleasure to deal with him. Made the experience very pleasant.
veterans united was simply amazing. Chris rohr And Jeff goodman were extremely helpful. They worked so hard to get my loan thru . even with some credit issues they were able to be upfront and help me they them. veterans united helped my dream come true even when I thought it was impossible. Thank you so much
Very fast turn around on documents and responsive to questions for a first time buyer they were very patient and worked with me to understand everything
Matt Murphy was a pleasure to work with. He made sure that I understood the procedures and answer all questions that I had. He ensured that I received a list with all documents needed that help to expedite the process. I and my family is grateful for his hard work and dedication in making our dream come true to become a homeowner for the first time.
Mike Mange, Shannon Lilley, Mike Cecero, Adam Carr and the rest of the team were amazing to work with. They kept us informed of everything we need and we would recommend their team to anyone. Give them all raises!
First of all I want to say thank you for your hard work and help. From start to finish I was glad I selected you from my Google search. It took 17 seconds for you to call me after I clicked your site.
I just wanted to say that when it came down to the part getting information for the underwriters, I felt that maybe if you had a set list of paperwork that we needed to get it would have been better. Hard for me to explain but I am sure that every loan is different in what the borrower needs to provide for underwriting but many forms and paperwork would be the same.
Maybe give the borrower a list (like you did) but with all forms and tasks, for example: Tax transcripts, my VOE.
I felt that when tasked to get this information it was at a crucial time in the process before underwriting. If the borrower had a list to work on they could have the paperwork and if it wasn't needed then oh well.
If they had time to work on it and not use it, it would be better than my case of my company not being able to supply it at a critical time.
That is the not so short of it. This by the way is not a slam by any means. You guys were great, Brandon, Cameron, and Andrea. I thank you so much. Your hard work got me where I wanted to be. In my new home.
This is just something we thought we should share about the process. Not that we are right. But all of us in this family are used to refining processes. Obviously some things are set in place for a reason.
Thanks again, VU is incredible. Committed to helping your customers.
I've already recommended Michelle Jones to a friend of mine. The process was an absolute ideal experience for a first time home buyer. Both Michelle Jones and Kris Gustafson were outstanding individuals and ensured the entire ordeal was painless and pleasant.