Overall, I felt like most of the staff was friendly and meant well. But the loan agent seemed to be unorganized and more occupied with other important deals. If it had not been for my real estate agent, I would not have been able to buy my house. I was made to feel ignorant and bothersome when I asked my loan agent any questions. Outside of that, the FHA loan process with your company was extremely difficult and tedious compared to other companies that I had spoken to. I would not recommend your company to other home buyers due to the unnecessary extra steps you require buyers to go through.
Response from Veterans United
Hi Elisabeth,
We appreciate the chance to hear from you and we understand that the communication may not have exceeded expectations. We want everyone to feel that we go above and beyond to deliver outstanding service. A member of our Client Advocate is available to speak with you and learn more about what may have caused you to feel this way. While we cannot change the you had we want to ensure that no other Veterans have this same experience in the future We invite you providing more detail and help us look to improve.
I have used Veterans United for all my VA home financing needs, since 2009. I have never been disappointed. I highly recommend them for your mortgage and refinancing endeavors.
Kim and her team were outstanding. I was so scared to buy a house, especially with my loan officer in Missouri and I am in Virginia. The time difference was no obstacle. She worked so well with my realtor. Who also loved Kim. I would recommend Kim to any other Veterans looking to buy.
Our overall Experience was great. although we had a few hiccups along the way but the "Team" was awesome and helped up through the process. We are very satisfied.
I would recommend using veterans United. My team was amazing, knowledgeable and kind. They were calming durning the buying process.
Veterans United was wonderful with the communication to my questions on the process and helping me obtain my home. The VA team and my real estate agent were genuine and sincere on my questions and feedback
We appreciate everything we learned from our advisors while purchasing our first home in the mainland. They were all so responsive and did their best to answer our questions no matter how minor they were. Our home buying process was challenging throughout this rough market, but we never felt unheard thanks to Veterans United.
Ashton and Dennis done such an amazing job helping us through the entire process! They always updated us very quickly! Thank you guys for making this experience easy!
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For a first time home buyer all information needed was quick and easy, definitely would recommend The whole team everyone was professional and super supportive.
As first time homebuyers going into this process at first hearing all of the horror stories from others at what issues they've had from home buying in general made us nervous. Also watching a lot of house hunting and home improvement shows and what to look for we really felt prepared us for the worst if we had to face it. Our short timeline was a major challenge that all of who we worked with at Veterans United were up to from the start. Roughly around 30 days is enough of a challenge for anyone, but everyone was up to the task. Knowing that we got the pre-approval and the next day we were looking at houses. After seeing 11 houses in around 4 hours we narrowed it down to 3 houses that we really liked. After discussing those we got down to pros and cons of each house. Honestly comparing everything our final choice we couldn't stop thinking about seeing one like it just earlier in the day. The neighborhood was quiet and inviting. The excitement took over on planning events and holidays to come. Any questions that we had were answered quickly and with knowledge behind their words. This may have been our first time doing this, but this wasn't everyone's first time. The excitement and care didn't stop from the word go. Despite maybe a more self induced hiccup that was handled with speed and care nothing stopped moving. Then came closing week which seemed to fly by faster than a blink. We had keys in hand and we're ready to move in right away. The checklists were extremely helpful and kept us on track to be ready to move without many issues. It was a wonderful experience and would do it again maybe with a larger window of time to move.
The whole entire Team did Great and Awesome. Things were executed professionally and quick. Online tools were awesome and it did made things a lot easier. You all are Very good at what you do. We are very grateful. Thank you all so much.
We never expected buying a house to be this easy! VU was there every step. From finding us the perfect agent to lining up our utilities and insurance. We had a whole team making this dream come true for us. Couldn’t have done it without them!
