Keep up the good work
Working with “Veterans” United was the worst experience I’ve had in the home buying process.
Not only did they make me feel I had to fight to use my VA entitlement, they did nothing to help me find solutions without me calling, asking, complaining…When I asked questions, it would be a day before I received responses or I’d have to call and ask again. They knew upfront of the time difference and they did nothing to alleviate that barrier.
There were unique scenarios in my home buying process however the ‘team’ I worked with did nothing to reassure, assist, or even work for my best interest. They made me feel like I was just a number on their roster.
The fact that 48 hours prior to closing they had to ‘move things around’ to get to my paperwork to ensure we could close on time.
This is not a new complaint, I expressed my dissatisfaction with the supervisor. I will not recommend Veterans United to anyone I know or anyone asking for a recommendation…
0 out of 10 on customer service
Response from Veterans United
Rhonda,
I'm really sorry to see this. Our Client Advocates are available to help if you'd like to discuss this or anything else from your experience. If we can make this better somehow, we're here for it.
Very sincerely,
Kendra, Client Relations
I don't know who this is. But tell everybody that the veterans United. Thank you very much. Ma'am, my daughter loves you. And we're gonna make it a special place.
Thanks to you, all you made our dream come true.
I just wanted to keep my dad's house in the family. Other companies I went to didn't know how to undo a reverse mortgage. You all worked with me until we got it done. Thanks a bunch!
let's do this again in about 2 years!
Outstanding job. So glad, that I called you guys.
My unfiltered review is Veterans United is the best damn mortgage lending company around. So thoughtful and caring for their clients. Literally, will answer every question and will explain everything in detail til their faces turn blue. Veterans United Home Loans should be damn proud in how they treat military personnel. Doesn’t matter rank or you’re active, not active, reserve, or retired they treat people right. I will one hundred percent work with this organization again and will recommend them to all veterans. Thank you Veterans United for helping me in my home journey.
Sh!t hot! Bravo Zulu! They were on the ball at all times. Made the entire process smooth and seamless.
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Smooth process
Jessica was awesome! Answers my questions in a timely manner and was transparent in what I needed to get done to get a house. My realtor also said how squared away Veterans united was.
