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Page 2178 of Unfiltered Reviews from Our Homeowners:

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5 / 5
Would Recommend

I was not sure if we wanted to start looking for a home at the time I called Veterans United Home Loans, and after talking to Caleb Bales, my husband Donald and I decided to move forward. The whole process from the first phone call, looking at homes, putting an offer on the table and closing took less than 60 days. Ted Richardson was absolutely outstanding throughout the whole process. He called and e-mailed constantly to keep us up to date on the status, and in fact it was a joke that Ted Richardson seemed to live there, as we would get e-mails at all times of day and night and calls early in the morning and in the evening, even though I knew it was 8 pm. his time. We purchased a car a few months ago, and dealing with Ted Richardson in purchasing a home compared to purchasing a car was like a night and day. I would prefer to purchase a home do to the stress free environment. All I can say is that Veteran United Home Loans is the place to go if you are looking to purchase a home. They know the in’s and out’s of VA home loans, they know what to expect, they keep you up to date on the whole process, and are a pleasure to work with. Not only do they do outstanding work, but they got us in contact with a broker who also knows all about VA loans. If you get the pleasure of working with Ted Richardson, you will not regret it.
Thank you Veteran United Home Loans for helping us to find our Dream Home!!!
Donald and Lisa Mellon

4 / 5
Would Recommend

In the end, thank you all for your help in getting me into my own home and a place for my child to grow up.

5 / 5
Would Recommend

Very good service thank you

3 / 5
Would Recommend

.

5 / 5
Would Recommend

The overall performance and service helping me through the loan process was quite efficient. I was impressed with the step-by-step coaching given from introduction to finalization. Ms Katie Rose introduced me to the VUHL's loan package and from there Mr Max Curratura was very helpful. He got me started further. I was a little apprehensive at first about how the process would go. The questions I had and the situations were soon answered and worked through. Ms Krystal Palmer was very patient and helpful as well. Thanks to all of the staff.

Bruce Seabolt
USAF retired

5 / 5
Would Recommend

Lee and Morgan are true pros - TRUE pros. Our process was swift, smooth, and sterling due to their coscientiousness, dedication, and professionalism. We feel very fortunate to have flowed through their system, and VU should be well aware how fortunate and blessed the organization is to have these two gents at the controls of their respective helms. Managers, keep a prideful eye on these two; they're destined for greatness! Thanks all, and take care!

5 / 5
Would Recommend

No comment

5 / 5
Would Recommend

I cannot tell you how much of a blessing this experience has been. My husband and I worked for almost 3 years to clean up his credit from a divorce and felt like we weren't making any progress. Together we had 3 kids and another on the way and had been renting for years, with no space for our kids to play and no room for our growing family. I honestly didn't expect to get approved for a home loan when I spoke with Joey Jones right after Christmas, but thought we could at least get some help on improving my husband's credit. Words cannot express my utter disbelief and excitement when Joey told me he could pre-qualify us for a home loan, after speaking for just 15 minutes on the phone. A week and a half later, when we'd turned in our packet of paperwork, I was moved to tears when Joey called us at 6 pm on a Friday night to tell us that not only was he able to get us qualified for a home loan, but we qualified for $100,000 more than we originally asked for. In 2 months time we closed on a home and with baby #4 due in 3 months it feels so great to have a place that's really ours.

4 / 5
Would Recommend

Overall, I was very happy about the service we received. Our loan officer Brandon was very efficient and always replied in a timely manner to all concerns. Everything was always very clear on what the next step was.

There was one thing that really frustrated me though. Our loan was originally approved at 3.25%. We received the paperwork with that written on it, but by the first time I spoke to Brandon it has already changed to 3.5%. Brandon was very upfront with that and let me know immediately, so we had no problem with that, BUT at that point we signed the papers and "floated" the rate to see if it would go down. I spoke with Branden several times with my concern that I wanted to make sure it wouldn't go up. He assured me several times that they have warning before the interest goes up and that we were fine to continue floating. A few days later when I asked him how the interest was looking again, he told me that it went up again and he locked us in at an even higher rate of 3.625%. I was very frustrated with this and felt taken advantage of because we were in a spot that is was still better than what we had and we had already come so far that we didn't want to stop, but I felt very taken advantage of.
Other than that I was happy with the service and we did lower our payment quite a bit with this new loan. Thank you.

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5 / 5
Would Recommend

I am completely satisfied and will be glad to inform others about Veterans United

5 / 5
Would Recommend

Ben Muzzey was very professional and thorough. He kept in touch with us regularly and was very pleasant to talk to. Thanks to Ben, this was a very easy process.

5 / 5
Would Recommend

I wouldn’t change anything with VU. The personnel that we dealt with were prompt and professional. Everything happened expeditiously (sometimes more than I expected, good thing) and efficiently.

5 / 5
Would Recommend

Great job by Alex.

5 / 5
Would Recommend

im really happy with the service i recieved from my loan officer, he did everything in his power to help and answered every question i had for him in a very timely matter.

3.5 / 5
Would Recommend

Keep up the good work.

4.5 / 5
Would Recommend

Outstanding job.

5 / 5
Would Recommend

See above.

5 / 5
Would Recommend

Daniel Heggarty was an amazing loan officer. He was always available whenever we needed anything. He answered all of our questions and was knowledgeable about every aspect of the process. Thanks so much!!

5 / 5
Would Recommend

Keep up the good work and follow ups to all questions was very dilligent. Thank You for making this experince not so overwhelming (Ryan Ponder is outstanding!)

5 / 5
Would Recommend

The whole process in my situation was very low-stress and Joe Putnam was extremely helpful throughout the entire process. He did an excellent job of explaining all of the parts of each step of the process. Joe, Jeremy, and the entire team at VUHL are true professionals and I will be forever grateful for the service that you have provided me and my family. To put it in perspective, throughout my 20 year career in the Navy my wife and I opted to avoid purchasing a home until I retired, mainly because it always made changing duty stations much smoother and less stressful. This is something that we have dreamed about since we were married 22 years ago and we are honored to have had such a great experience with your company. We both want to say "Thank You!", from the bottom of our hearts!

5 / 5
Would Recommend

My loan officer was a pleasure to work with and we appreciate all that he has done for use.....

5 / 5
Would Recommend

Veterans United made this process painless. Dustin Fritz was my loan officer, and a pleasure to work with through the entire process. He called to ensure I had everything I needed during each step, with almost daily email contact, and he always answered my questions in a very timely manner. I was nervous due to some past credit isues, but he was supportive, and helped me get my information and application through to the underwriter. Overall, I am more than pleased with the experience, and will definately let others know about VeteransUnited Home Loans. If all your loan officers are as professional, helpful, and courteous as Dustin, I can see why VU is successful. Thanks for helping me finance my dream home.

5 / 5
Would Recommend

Zach did an exceptional job by keeping me informed every step of the way and ensuring everything was in place for closing, which went off without a hitch. We were out of the closing office in 30 minutes.

4 / 5
Would Recommend

none

5 / 5
Would Recommend

communications were great everything was explained in detail and everything was done in a very timely matter

5 / 5
Would Recommend

You guys were great. Especially Andrew strubal! He was awesome with my family and I and made the process simple and fast with working around our busy schedule.

5 / 5
Would Recommend

Our Loan Specialist David Llewellyn, was very professional and helpful. He would answer all my questions, plus reply to my e-mail in a timely manner. It felt like David had my best interest and made the refinancing very easy. I would like to thank David and Veterans United Homes Loans for their services.

5 / 5
Would Recommend

Mike Dianics is the man! He made the whole process super easy. Thanks for getting me my house!

5 / 5
Would Recommend

Nothing els to add

4.5 / 5
Would Recommend

The management team was great with us, I talked with Michael, and he stayed in contact with us and clarified our questions.

See all 66,715 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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