Overall great customer service.
This is my first experience with Veterans United. I’m already telling others about the great company that makes sure the VETERAN is inform educated and provided excellent professional service
The easiest home mortgage process I've ever had!
Veterans United made it happen. When you're a no-nonsense busy person fulfilling a mission out of uniform with the same sense of purpose you did while fulfilling missions in uniform, having the Veterans United team at your side pays dividends.
The refinance process with Veterans United went very smoothly. The team I worked with was very knowledgeable and responsive to any questions I had. This process could not have gone any better.
I was very impressed working with you all. Even my realtor like the experience. He had no complaints at all and said it was one of the more pleasant closing experiences of his career. And he’s been doing this 30 years. The title agency likes working with your team as well. They had good things to say. Based on the input from those two and my own experience with you, I’m happy to recommend your service to anyone else.
Home owner insurance quotes were very expensive
DJ and his team are Rock Stars !!! We wanted to refinance the house after fixing it up a bit, DJ and his team jumped into action. Everything from the appraisal to the signing all happened so fast, plus he locked in my interest rate from the beginning so I didn’t haft to worry about the fluctuations in the market from day to day. Thanks DJ and team. You will always be my financial choice for VA home loans.
Very happy with veterans United. Overall good experience
Ashley Fitzgerald was a little late of some emails it seemed. It felt like we were getting thing last minute on a few occasions.
Ready to see for yourself?
Experience first-hand why 315,154 homeowners give us a perfect score!
I would highly recommend my loan officer Shawn Hall. Very professional and was always there when I needed him with questions or advice. In fact we talked so much throughout the process of my VA home loan that Shawn became a friend. With this tough market I was ready to give up a few times. This man always found a way to turn things in a positive direction for me. In the end I found the house I’ve always wanted and my team made sure we closed fast. Thank you Shawn!
Honestly everything went great. Would highly recommend Ross and my loan team. Everyone was very professional and at the same time still treated me like an actual human being
Overall excellent experience. There is a lot more to buying a home today than when we purchased our last home 20 years ago. The team was helpful, answered questions and concerns, and kept us abreast of each step in the process.
The team was in my corner and held my hand through the whole process and was patient with me which meant a lot and calmed me down Thanks vets united
I used Veterans United for my first home purchase in 2019, and I had such a good experience then that they were my first and only choice when I decided to refinance in 2022. It was a pleasure dealing with Danny Kliethermes again. Chris Primmer did a great job stepping in to finalize the loan while Danny was out of the office. Jenny Foster was an absolute rockstar coordinating all the documentation I needed, helping me find a new insurance provider to stay under budget, and communicating with me regularly throughout the process. The VU website and app made reviewing and uploading documents a painless process. Overall I’m completely satisfied with Veterans United and I recommend them to any veteran seeking a home loan.
Overall my experience with the VA home loan was a nightmare and there were definitely things Veteran's United could've done way better. I felt there was a huge lack of communication there between then after the appraisals and the end stages of the closing. It felt like a nightmare and I was finding out had news here and there from outside sources like my realtor that they should have been telling me, but because so much had already slipped past them, like a corrupt appraiser that wasn't doing his job and I was on edge, it felt like they didn't wanna deal with me anymore. Overall my team did fight hard to get me my home though and I appreciate all the trouble Jon went through to get me here.
Response from Veterans United
Hello John,
We appreciate your feedback on this matter. One of our Client Advocate team members has already begun to research your comments, and we will be contacting you soon for more information. Team work is essential to our ability to deliver exceptional service and we have established means to prevent experiences like yours. We will also be researching your appraisal process to determine what our team may do in the future to help prevent a similar experiences. The appraisal process is managed directly by the Department of Veterans Affairs, and we understand how the home buying process can become stressful when working to overcome an unexpected delay. If you wish to share more information regarding this or any other matter, then please do not hesitate to connect with us.
