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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

425,984

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 425,984 unfiltered, unedited reviews

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4.5 out of 5 Stars
Would Recommend
headshot image of Jeffery James

Loan Officer: Jeffery James

NMLS# 1721094

5 out of 5 Stars
Would Recommend

Veterans United is a great company if you are looking to buy a home!

headshot image of Douglas Lippmann

Loan Officer: Douglas Lippmann

NMLS# 310771

5 out of 5 Stars
Would Recommend

it was a real pleasure doing business with Julia and Sarah. They were very professional and at times funny to talk to, love the interaction.

headshot image of Julia Cobb

Loan Officer: Julia Cobb

NMLS# 1965414

5 out of 5 Stars
Would Recommend

I went in having no idea what I was doing because it was my first time buying. VU answered all of my questions no matter how ridiculous they were and how big or small they were, in a matter of minutes every time. Knowing I wasn’t their only client and still showing me as much dedication they did absolutely blows my mind. The most friendly and caring and supportive people I have ever worked with in a super stressful process. They were the relief I needed. 100/10 recommend them. Also the best rate I could find. So on top of being amazing, their rate was the best I found.

headshot image of Karol Hart

Senior Loan Officer: Karol Hart

NMLS# 1202012

4.5 out of 5 Stars
Would Recommend
headshot image of Matthew Czerwonka

Loan Officer: Matthew Czerwonka

NMLS# 1073284

4 out of 5 Stars
Would Recommend
headshot image of Daniel Heggarty

Loan Officer: Daniel Heggarty

NMLS# 902811

3.5 out of 5 Stars
Would Recommend

The process should have been a lot smoother. The time it took to complete the to-do list caused me to loose a nice property because the owners said it was taking to long. We are very happy with the place we ended up with.
For a Veteran, the interest rates are way to high. Thought we, being Veterans would get a lower rate but when all is said and done, we are paying the same or higher rates than a conventional mortgage. Interest rates should be set at 3 to 4 percent for all Veterans. We went in a served our country to the best of our ability and some of us did not get to come home, for those of us that did, give us some kind of break.

headshot image of Gwen Creel

Loan Officer: Gwen Creel

NMLS# 2002668

5 out of 5 Stars
Would Recommend

The absolute best in professionalism, knowledge, and hospitality. We never felt abandoned and never had to wait for answers. Their time management was excellent!!! They cared for us like we were their family. Awesome!!!

headshot image of Samantha Graham

Loan Officer: Samantha Graham

NMLS# 1658101

4.5 out of 5 Stars
Would Recommend

Better communication regarding closing dates between realtors, etc. Also heads up on payment methods for closing didn't know we needed cashier's check. Thanks

headshot image of Aaron Chisum

Loan Officer: Aaron Chisum

NMLS# 1520505

5 out of 5 Stars
Would Recommend
headshot image of Daren Bodine

Loan Officer: Daren Bodine

NMLS# 1222289

5 out of 5 Stars
Would Recommend

This was the second home that I purchased through Veterans United. Both times I had a very good experience!!! I would Absolutely recommend Veterans United for your home loan needs!

headshot image of Jason Crone

Loan Officer: Jason Crone

NMLS# 1373043

5 out of 5 Stars
Would Recommend
headshot image of Shane Martin

Loan Officer: Shane Martin

NMLS# 339115

5 out of 5 Stars
Would Recommend

Salute!

headshot image of Kim Deschler

Loan Officer: Kim Deschler

NMLS# 2385914

5 out of 5 Stars
Would Recommend
headshot image of Jason Crone

Loan Officer: Jason Crone

NMLS# 1373043

5 out of 5 Stars
Would Recommend
headshot image of Jeff Magsamen

Loan Officer: Jeff Magsamen

NMLS# 50787

5 out of 5 Stars
Would Recommend
headshot image of Jamie Itamoto

Loan Officer: Jamie Itamoto

NMLS# 2037615

5 out of 5 Stars
Would Recommend

Everyone on the team was really great. I couldn’t have hoped for things to go more smoothly than they did.

headshot image of Rick Bridgman

Loan Officer: Rick Bridgman

NMLS# 98981

5 out of 5 Stars
Would Recommend
headshot image of Andrew Roberts

Loan Officer: Andrew Roberts

NMLS# 1198580

5 out of 5 Stars
Would Recommend
headshot image of Kyle Riggs

Loan Officer: Kyle Riggs

NMLS# 1897236

5 out of 5 Stars
Would Recommend

What more could I say, I now have a brand new home. My dream home with almost more equity than what I purchased the home for.

headshot image of Emmett Rogers

Loan Officer: Emmett Rogers

NMLS# 2017171

5 out of 5 Stars
Would Recommend
headshot image of Devin Cott

Loan Officer: Devin Cott

NMLS# 1938730

5 out of 5 Stars
Would Recommend
headshot image of Connie Pierce

Loan Officer: Connie Pierce

NMLS# 2170056

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5 out of 5 Stars
Would Recommend
headshot image of Devin Perkins

Loan Officer: Devin Perkins

NMLS# 1737394

5 out of 5 Stars
Would Recommend
headshot image of Rachel Gruber

Loan Officer: Rachel Gruber

NMLS# 1482523

5 out of 5 Stars
Would Recommend
headshot image of Jordan Smetana

Loan Officer: Jordan Smetana

NMLS# 2388792

5 out of 5 Stars
Would Recommend
headshot image of Jody Overacre

Loan Officer: Jody Overacre

NMLS# 388815

1.5 out of 5 Stars

Would not recommend. Our experience was terrible. We have purchased past homes with other companies which went smoothly and were not anywhere near as stressful as this was. The team was incompetent and disorganized. They asked us to provide things over and over again “in hopes it would have what they are looking for.” Communication was nonexistent. They didn’t even know information that was clearly in our documents and application, ourselves and our realtor had to point things out to them. Overall we felt like our case was handled poorly.

Response from Veterans United

Kyle,

I'm really sorry this is how things went. Our Client Advocates will be looking into your experience for follow-up coaching opportunities with your loan team accordingly. I can assure you we'll listen and help however we can. We are available if you wish to share more details or we can look into anything else.
 
Sincerely,
Kendra, Client Relations

5 out of 5 Stars
Would Recommend

They were great to work with, easy to contact, and helped answer questions as needed. Would definitely recommend

headshot image of Carrie Freeman

Loan Officer: Carrie Freeman

NMLS# 1140687

5 out of 5 Stars
Would Recommend
headshot image of Steve Schuh

Loan Officer: Steve Schuh

NMLS# 1638494

5 out of 5 Stars
Would Recommend
headshot image of Don Smith

Loan Officer: Don Smith

NMLS# 1969556

More Reviews

See all 425,984 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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