Very easy to work with. Was intimidated with the whole process but the team made it easy to know what was needed to keep the ball rolling. Never felt like i was lost.
Mike Wilson, our loan officer along with his professional team, was always very responsive, patient with our questions (Lol, we had a lot), and understanding. One word to describe Mike Wilson would be outstanding! He did exactly what he promised. And that was to get my wife and me, into our brand new home as quickly and as smoothly as possible. We are blessed to say that our experience with Veterans United has been nothing but amazing. We could not have asked for a better group of individuals to help us with our home buying purchase. #ProudVeteranhomeowner
Very streamlined and incredibly easy to use!
Jason and his team helped expedite our mortgage and get my wife an I moved into our house. Even with hurdles that were outside the control of him and his team he ensured that everything was on schedule and always kept us informed. We’ve bought multiple homes in the past and this was the best experience by far
Melissa Velasquez is a rabid animal of a loan officer in the best possible way. Extremely involved, informative and responsive, and clearly invested in the positive outcome of my loan and buying experience. I would recommend VU to anyone based on her performance alone.
Great
As a first-time home buyer, I had no idea what to expect. Jon and his team were great at walking me through the process. They acted quickly when I was forced to push back my closing due to a COVID19 related illness. Jon, you're the best!
Spencer and his team made the home buying process quick and easy, all while getting me a great deal!
Ken was my loan officer and he did great. Got us the best rates possible in this crazy time we’re living in. It was a painless process from the very beginning. From Joshua to get our info to the end with Ken and the team. Has been wonderful and I’m sitting our new home. As I’m writing this.
This was my second loan with Aaron. Both times were pleasant experiences. Aaron and Brayden were very professional and engaged throughout the loan process. Due to that, I would absolutely work with VU again.
Jackson and his team did an amazing job answering our questions and guiding us through the process. Many thanks to the talented team that made for a smooth home buying experience!
As the old saying goes, “ if you can’t say anything nice, don’t say anything at all”. Nuff said
Response from Veterans United
Hi David,
I’m sorry your experience left you feeling this way. While you didn’t share the details here, I’d appreciate the opportunity to understand what happened and hear more about where your experience fell short.
If you’re willing to talk with me, please reach out to the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
This was by far the easiest home purchase I have ever even heard of much less expereinced first hand!! Kelsey was the absolute best and so responsive!!! I would highly recomend her to any of my fellow Veterans!!
I'm almost at a lost for words to describe the amount of understanding, knowledge, patience and care I received from Michael, Landon and Nicole! They have truly made buying my dream home a great and memorable experience that I will always treasure! Veterans United, OUTSTANDING!!!
Veterans United was the first and only lender I reached out to and I'm glad I did. They stayed in constant communication with me, I never felt like I was figuring things out on my own. My initial preapproval wasn't what I wanted and they explained to me what I needed to do to be preapproved for a higher amount. Great customer service, will be referring any veterans I know to them.
I’m so grateful for Veterans United. The process with purchasing my first home was very smooth and I was well educated. Such a trustworthy company because they kept their word and followed through on their promises. They helped me through the entire process. Getting approved to moving in. Simple process makes me excited for future opportunities with Veterans United.
