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Page 223 of Unfiltered Reviews from Our Homeowners:

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5 / 5
Would Recommend
5 / 5
Would Recommend

The entire process was pleasant and relatively easy. Everybody involved was professional, friendly and very helpful. There was never a time I dreaded interacting with any of them or seeing them. I always knew that if I had questions they would be answered or if I had any issues they would help to resolve them. The whole experience was amazing and I will recommend Veterans United, Nick and Stephanie to everyone I know!! Thank you guys!

4.5 / 5
Would Recommend
5 / 5
Would Recommend

I would recommend Veterans United to anyone who needs a competent team on their side especially when making such a life changing decision such as buying a new home.

5 / 5
Would Recommend

We would most certainly recommend them for your home buying experience

4.5 / 5
Would Recommend
5 / 5
Would Recommend
4 / 5
Would Recommend
5 / 5
Would Recommend

Veterans United Home Loans becomes your Battle Buddy throughout the entire loan process. From first call to closing, Shawn and his team were with me every step of the way. Even on Military Leave Shawn was still on top of my loan and kept me informed.

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4 / 5
Would Recommend

We are a veteran family in Massachusetts and Katelyn Cockrell at Veterans United Home Loans (in Columbia, MO) helped us secure our new home. She is a true professional and a wonderful person. Smart and kind and patient, Katelyn provided us with a level of support, guidance and encouragement we never knew possible in this industry. As stressful and emotional as house hunting can be, it meant absolutely everything to have her as our Loan Officer and advocate. Katelyn knows the business, and with her positive attitude, she is really able to get things done. From our whole family, Katelyn, we thank you so much!

The remarkable character of our Loan Officer is what made our experience with Veterans United Home Loans special and successful. If it was not for her, we would have terminated our relationship with the company long ago due to the behavior of the Staff Appraisal Reviewer, or SAR. The SAR was uncooperative and risk averse, refusing to use the power of her position to make common sense decisions and support our effort to use this important VA benefit.

Following a low appraisal, the SAR refused to adopt very strong evidence of the actual value of the property based on excellent comps. Instead, she quickly sided with the appraiser, who used comps that were well outside the neighborhood and more than a year old, despite the availability of 7+ comps from the past 90 days within 0.5-1.5 miles of the property.

The appraisal report, completed by an over-zealous, mean-spirited, power mad appraiser with a well-established local reputation as a rude and spiteful person, listed one MPR ('Minimum Property Requirement') that had nothing to do with the integrity or safety of the structure but was purely aesthetic. A second MPR misidentified one area as a porch and one door as a vital emergency exit. But when the MPRs were addressed following consultation with the city building inspector, who later approved of the repairs in writing, the appraiser decided that the work was not completed in the style that he preferred and refused to sign off on the work. Despite written verification from the city's inspector that the work, completed by a licensed contractor, complied with state building codes, the SAR quickly sided with the appraiser, refusing to exercise her authority to use evidence and common sense in making decisions. Lastly, when evidence was provided to show that a painting project was already in progress to meet a paint-related MPR, the SAR refused, once again, to exercise her power to keep things moving along, causing unnecessary delays for all of us and prompting the seller to threaten to walk away.

It is important to note that the VA's RLC (Regional Loan Center) in Cleveland immediately issued waivers for these items after receiving the very same evidence submitted to the SAR. This SAR is either afraid to assume any responsibility by doing her job, or has no real understanding of the criteria used by the VA in making these kinds of decisions, resulting in wasted time and unnecessary emotional anguish for everyone else involved. A risk averse, unaware or ill prepared SAR gets in the way of important efforts to provide secure, meaningful housing for our nation's veterans, so we sincerely hope that management at Veterans United, along with the VA (which we have contacted on this matter), will review our file and address this rather serious flaw in the system. A SAR who takes a default "No" position in order to play it safe and protect their own reputation makes Veterans United look foolish and can potentially put veterans who are in need of real housing at genuine risk.

5 / 5
Would Recommend
5 / 5
Would Recommend

The whole process with Veterans United was outstanding very professional and from my family we thank you for everything you do to help our veterans be able to live the American Dream. Thank you -Grissom family-

4.5 / 5
Would Recommend
5 / 5
Would Recommend
5 / 5
Would Recommend
5 / 5
Would Recommend

We had a closing date blow up on us with a big bank that we had used for regular mortgages but they were clueless at crunch time. We were referred ro Veterans United by some friends and we never looked back. VU staff was knowledgable and very customer friendly. They explained the whole process and communicated updates with each step completed. We are EXTREMELY happy customers.

4.5 / 5
Would Recommend
5 / 5
Would Recommend
5 / 5
Would Recommend

Veterans United has been the easiest and most professional mortgage company I talked to, and they have been very good to work with and explain all the in's and out's of the confusing process and have been helpful on all the aspects of home ownership.

5 / 5
Would Recommend
4.5 / 5
Would Recommend
2.5 / 5
5 / 5
Would Recommend
5 / 5
Would Recommend
5 / 5
Would Recommend

Highly recommend to anybody to use veterans United. They made the entire process easy to understand and enjoyable to use.

5 / 5
Would Recommend
5 / 5
Would Recommend
4.5 / 5
Would Recommend

This is a great organization and they go far than others to make things happen and eliminate any pitfalls. They put out more effort to ensure that all things are correct and inform you if there are irregularities that require immediate attention.

4.5 / 5
Would Recommend
3 / 5
Would Recommend

Since this was our first home buying experience, I figured that it wasn't going to be easy. We had delays in getting paperwork, no communcation about the closing date. It was one day and then it was a week after the original date. I'm ok with ur service but not fully satisfied because of the delays and the keep having to send paper work

See all 66,891 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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