My team was outstanding, they were great and above and beyond to help me and my husband thru the process. There were times I felt confused and frustrated but they helped me through it all. The process was amazing easy and we got through it with ease. The house is fantastic, the terms better than we expected, and we got it done just in time to celebrate our 49th anniversary in the new house. I can say that I am now on a new journey to enjoying my life in town and having neighbors again to celebrate all the holidays coming up. Thanks to Austin, Josh, Shanna, Rachael and everyone else in my VA family. It has been a pleasure working with you guys and have a blessed day.
The only issue I have is updates on increase of payment. We went from getting 1k back to paying 3k at close. I get it is going to change. A call or text would be great. Other than that. Todd doesn’t play. He will get you in a home. We started aug 24th looking at a home we wanted. He got us in there by September 25th. Thank you Todd and your whole team.
Veterans United treats everyone with the respect and care they deserve. I am not the veteran of my house, but I did most of the work to secure a home and they treated me just as nice as they’d treat any veteran. This means a lot to me working for a WNY Veteran nonprofit.
Tim and my Veteran’s United team were OUTSTANDING from beginning to end. Matter-of-fact, this was my second time working with them. I would recommend Tim and his outstanding team to anyone. Give them all a raise! Thank you all for making this home buying experience possible and oh so easy. Job well done! SFC (R) Brady A. Stewart.
I can say a loud, I am happy I made Veterans United my choice to purchase my home. I was treated like royalty every step of the process. I would recommend this program to all who take advantage of what they have to offer. Thank you.
I might recommend veterans united if I knew more. I have purchased several homes in my lifetime, but I have never, ever been drug through the ringer proving anything and everything about my life, my service, my finances, and producing documents to prove everything. I might have achieved a bit of a lower interest rate on my loan, but I had to pay $129.00 to dig up documents from the V.A. to produce proof of my service. I am 75 years old with an excellent credit rating, but I felt like I was a second rate citizen with serious problems in my past. I am told all these requirements were due to the V.A. If so, I feel sorry for our veterans who have to travel the same path. I will never attempt another V.A. Loan, and I would not recommend it to any one else. If Veterans United were not at fault, then I can give them a thumbs up for their efforts. Anyway, I feel abused by the process.
Response from Veterans United
Hi Gary,
Thank you for your service and for sharing your experience so openly. I’m truly sorry to hear how discouraging the process felt for you. Having to track down so many documents and feeling like you were being questioned at every turn would be exhausting for anyone, and I regret that it left you feeling disrespected instead of supported.
Even though some requirements do come from the VA itself, I know that doesn’t lessen the frustration of going through it all. Veterans deserve to feel valued and respected throughout the homebuying journey, and I’m sorry that wasn’t the case here.
My team would appreciate the opportunity to listen if you’d like to connect directly. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
I had a team that helped me through every part of home purchasing. They kept me on top of things & were very pleasant.all in all a great experience!
The experience that I had was a good experience from the beginning to the in I was anxious and nervous but I was assured that they would take care of me and any questions and concerns I had to just email or call they will be there to answer.
Smooth process-! Recommend highly! Thank you for the opportunity of owning a home!
Everyone on the team were knowledgeable and efficient. I was always treated with care and received quick responses to questions. Thank you
Tim and his team at veterans united were extremely professional and always responded to any questions and concerns I had for them during our home loan process.
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My humble abode that I moved in to on August 4, 2020. I'm so thankful to Veterans United for approving me for an amazing low interest rate on my home and making the process so easy for me. I was only able to do a virtual viewing of this home because of COVID and I did it through my phone. I wasn't able to see the inside in person but I still went through with making an offer and eventually saw it in person before moving in. I literally saw and bought this home through my phone. I love it and thank God he gave me a cherry tree!
