Communication towards the end seemed to break down but we got through it
Response from Veterans United
Hi Jesse,
I’m glad to hear you made it through to closing, but I’m sorry that communication didn’t feel as strong toward the end of the process. Wrapping things up should feel smooth and reassuring, not frustrating, and I regret that we fell short there.
I appreciate you sharing this feedback, and I’d love the chance to learn more about where things broke down so we can improve. If you’re open to it, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST, and we typically respond the next business day if messages come in after hours.
Veterans United treats everyone with the respect and care they deserve. I am not the veteran of my house, but I did most of the work to secure a home and they treated me just as nice as they’d treat any veteran. This means a lot to me working for a WNY Veteran nonprofit.
From start to finish, Veterans United communicated quickly and effectively making the home buying process simpler. All hiccups that occurred through my the seller realtor that I had been dealing with were handled in a professional manner by the VU team and they were able to guide me in the best way to ensure I could move into my first home. 10/10 would recommend.
This is my second purchase using VU and I couldn’t be happier, both times the team has helped make the experience as easy as possible for all parties
Very professional and courteous. Always gave timely updates and informative.
Danielle and Becky were amazing. They made our home buying process so easy. They were always quick to respond and follow up. Thank you Danielle and Becky!
Casey and his team, as always, have been wonderful to work with! They are fast, efficient, and knowledge. They are true experts! I will always recommend VU, and specifically, Casey. VU will continue to receive my business.
The experience that I had was a good experience from the beginning to the in I was anxious and nervous but I was assured that they would take care of me and any questions and concerns I had to just email or call they will be there to answer.
Very Accommodating to a first time buyer, walked me throughout each step, Guidance and inform to made such big decisions. This created ease of the Stress one goes through to make a life long decision! Thank you all Greatly!
Fast service. Competitive options
You made buying a home super easy. Thank you !
Great people, excellent followthrough. We closed in 30 days after initial offer on house. Brandon was helpful and ahead available when questions arose.
Very good to deal with!!!
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I was super grateful to have such a wonderful team help us through our first home buying process!
My humble abode that I moved in to on August 4, 2020. I'm so thankful to Veterans United for approving me for an amazing low interest rate on my home and making the process so easy for me. I was only able to do a virtual viewing of this home because of COVID and I did it through my phone. I wasn't able to see the inside in person but I still went through with making an offer and eventually saw it in person before moving in. I literally saw and bought this home through my phone. I love it and thank God he gave me a cherry tree!
Megan and her team diligently and patiently walked me thru the loan process and made my experience seamless and enjoyable. I would reforme VU and Megan to any veteran wanting to buy a house.
Veterans United is an upstanding organization who is there to make veteran home buying seamless and painless.
Absolutely wonderful team to work with. They were all super on top of everything and advocated for me when the sellers were taking a long time to respond. Everyone was super friendly and able to answer my questions and walk me through anything I didn't understand as a first time home buyer! Highly recommend.
Jodi and Shannon was amazing to work with! Hands down the best at what the do!!! Would recommend them to anybody and everybody!!!!
