After schedulingb a closing day Veterans United informed me that they didn't know that i was closing on that day and cost me a days vacation with even an apology
Response from Veterans United
Hi Luke,
I’m really sorry for the frustration this caused. Taking a day off work for a scheduled closing is a big deal, and we should have been aligned and communicated better. I also regret that you didn’t receive an apology at the time.
If you’re open to it, our Client Advocate team would appreciate the chance to look into what happened. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST.
Sincerely,
Claire S., Client Relations Manager
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My experience with Veterans United, and in particular with Jeff Magsamen and his team, has been phenomenal. They are incredibly knowledgeable, responsive, respectful, and they have unequivocally earned my trust and respect. Based on my experience over the last several years (which includes a VA loan, a VA loan refinance at a lower rate, and I don't know how many questions in between), I can't image doing business with anyone else, and I hope I never have to.
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This is a wonderful organization and would give it a 10. Will recommend it to everyone we know who needs help. Give Veterans United a call and let their team help you through an easy transition of buying your new home. My team was awesome, they help us dot all of our "i" and cross all of our "t" which made it very easy for my wife and me. Great shout to Mike Patzius and his team.
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My VU team made our first home buying experience one we will never forget. From day one VU worked with me every step of the way, from getting my credit score up to closing On felt like someone was in my corner. Thank you all and God bless each of you.
Just do what they tell you and you will. Get your dream home. Thank you for getting me here I am the happiest that I have ever been and veterans united did way more for me than probably anybody else that they helped in am not that good with today's technology, but they guided me thru it. And made it easier for me to do what I needed to carry on thank you very much.
The team at Vets Inited is very professional and efficient!
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Thanks
Stress free and amazing communication. Couldn’t ask for a better experience.
