Ron Rowe and Brandon Willis were extremely helpful and a pleasure to work with in the VA Home Loan Program!
Honestly, every single person that I dealt with was extremely available and present. There was not much time between me, asking a question and receiving an answer in great detail.
Derek Harmon goes above and beyond in every way. I can't say enough great things about him! He is responsive, kind, knowledgeable, and always takes the time to keep you informed throughout the process. His communication is truly A+, and he consistently makes you feel like a priority. I highly recommend Derek to anyone looking for someone who is professional, dependable, and genuinely cares about providing exceptional service.
Veterans United is amazing! My Loan Team, led by Moya Brown, was extremely helpful throughout the entire process. I highly recommend VU!!!
Amazing group of people. Went from not knowing if we would have a home after our previous lender dropped the ball on us to sitting in out living room in the house we fell in love with. Thank you.
I would definitely recommend you to friends and family and anyone else that crosses my path.
The interest rate offered to me was not in par with the market and not competitive at all even after paying for points.
It was absolutely amazing. Josh made my home
buying process stress free. If he was off someone at Veteran United' was able to assist.
They worked completely with me from showing the place to the closing. Allison Bassett stayed in touch with me throughout the entire process. I would recommend any veteran purchasing a home to go to Veterans United. Not the best photo I’ve taken but it’s the best one I could get!
Great to work with and made the buying process smooth!
This is the best experience I have ever had work with anyone.
For me when it comes to getting a mortgage Craig Brumfeld and his team are the best!! I do not even consider other options he is so proficient at getting loans completed. I have had at least 3 loans with veterans united and will deal through them from now on!! John
Both DJ Leverton and Kurt Lofton were absolutely great to work with. I was buying a home in Texas while i was working/living in Alaska. Both of these individuals went above and beyond to make this process move along as smooth as possible. Both DJ and Kurt were available via email and phone calls as needed, especially with the many questions I had.They always were calm and understanding helping ease my anxiety of the home purchase process. In the end once we closed, I was truly grateful that they actually cared and it was not just their job.Without question, I will use Veterans United on my next home purchase--some years down the road--Jerry McGee (Army Veteran)
Everyone through the entire process of helping me find and purchase a home quickly was excellent thank you veterans united
Best regards
Joseph Minniti
I will never use veterans united again. Any issues we ran into during the appraisal (which is really an inspection because they make stipulations about what you have to have in the house, not just what the house is worth), we were never offered solutions or other options we may have. The entire time it just felt like they didn’t actually care about our loan or closing on the house. We were initially set to close 6 weeks from the time we made an offer. We didn’t close for another almost 8 weeks after the first 6 weeks with very little communication from them during that extension. We felt like an inconvenience to them. We will not ever go through VU or recommend them to anyone again.
Response from Veterans United
Hi Maggie,
Thank you for taking the time to share your experience. I'm truly sorry to hear you left the process feeling unsupported and that communication during your closing timeline didn't meet your expectations. I understand how discouraging that must have been, especially after such a significant delay.
I also understand your concerns about the VA appraisal. While the VA appraisal helps determine the home's value and confirms it meets the VA's Minimum Property Requirements, I recognize that the required repairs can sometimes feel unexpected and frustrating. I'm sorry you didn't feel you were given enough guidance or options along the way.
I'd appreciate the opportunity to learn more about your experience and review what happened. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Ryley and his team were fantastic. I appreciated their courteous and professional support.
