I have used Josh three times not and each time has been an amazing experience. The entire team has communicated quickly and efficiently. They follow up and provide answers immediately. Amazing team to work with!
The experience of working with Katy R and her all star team was one of the best experiences in my life!!!😀
Hana & Nisha were amazing they went above and beyond customer service. I will definitely highly recommend both of them. Veterans United is the best. We have used Veterans United for the second time. And I would never go anywhere else to purchase or refinance a home they are number one in my book.
Aaron and his staff were extremely professional and friendly. They explained everything to me and even at times eased my concerns and fears with confidence and reassuring. Would definitely recommend Aaron and his staff for any new or current homeowner/buyer.
Thank you from the bottom of our hearts in making our family’s dream come true! We are so excited to finally be in a place we can call our Home! When the time comes for us to move...if that day comes again, we definitely will know who to contact.
The whole team did an amazing job! Thank you'll for all you have done.
It wasn’t Cole, it was his assistant Rae Arnold! She was very unprompt about returning phone calls. Not just a few hours, but days!
Response from Veterans United
Hey Ronald,
Thank you for clarifying that, and I’m really sorry to hear about the delays you experienced when trying to get in touch. Waiting days for a response, especially during such an important and time-sensitive process, can be incredibly frustrating.
You should be able to rely on timely, consistent communication throughout your homebuying journey, and I regret that this wasn’t your experience. Feeling left without answers or updates is not the level of service we aim to provide.
I’d like the opportunity to look into this further and better understand what happened, including the communication gaps you encountered. If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’re happy to follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
My team at Veterans United went above and beyond to help me turn what started as a daydream into a reality. They took away the uncertainties, they were always responsive to questions and ensured that I understood each phase of the process. Whenever I completed a step or sequence of steps, they swiftly put those pieces into the puzzle and provided clear guidance on the next step or sequence of steps. They were always in regular contact with me, they gave me confidence and reassurance when I needed it and I never felt pressured.
The communication was horrible during the home-buying process. This caused us to prolong the process, led to multiple delays, and required us to submit many of the same documents more than once. Several times we were pressed to do list items as soon as possible that weren't needed at that very moment, but when important documents, such as the pest inspection expiration, came, we were told a mere 28 hours before it was no longer good for closing. We rushed to get the inspection done as soon as we could, with the company making time for us in their already busy schedule, taking the time to drive to a rural location over 40 minutes from their location. Pest inspection was completed and sent by 4:30 Thursday so that we could keep our Friday closing, but we were told Friday morning around 10 am that this was not the case because of understaffing. It has been extremely frustrating dealing with all of these different things for us to do, poor communication with us, and really a lack of care on VU's part. My last home-buying experience was great, but this was an absolute nightmare I wouldn't want anyone else to go through.
Response from Veterans United
Hey Thomas,
I’m really sorry this process felt so frustrating and disorganized for you. Communication plays such a big role in keeping everything on track, and I can understand how repeated document requests, shifting priorities, and last-minute issues would make this experience feel overwhelming.
The situation you described with the pest inspection and the rush to meet a closing timeline, only to have things change the next morning, sounds especially stressful. I’m sorry for the added pressure that put on you, particularly after going out of your way to get everything completed quickly. That’s not how this process should feel.
You deserved clearer guidance on what was needed and when, along with better coordination to help avoid delays like this. I also hear your concern about the overall lack of communication and care, and I regret that this experience didn’t reflect the level of support you expected.
I’d really like the chance to look more closely at your file, including the communication timeline and how these requests were handled, so we can better understand what happened. If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’re happy to follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
Overall, a great experience with Veterans United. Mr. Charles Saulberry was responsive, knowledgeable, and kept the process moving forward. Ms. Dene Lorenzen was great and communication was solid throughout, and they made the VA loan process straightforward. I chose them for their service and reliability—and they delivered.
I want to start off by expressing my gratitude to Nick and his team for a seamless home buying process. My Family and I are truly grateful. After doing some research on Veterans United Home Loans, we made the decision to move forward with them to purchase a home. From the initial representative I made contact with to the Loan Officer and his team, every single one of them went above and beyond to ensure a smooth and successful process. I definitely would not hesitate to reach out to Nick again and highly recommended him to Veterans looking to purchase a home. You will not be disappointed.
Katy and her team are the best. They keep you informed and in the know. They are there when you need them. I have purchased many homes through veterans united. Top notch and very professional. I highly,highly recommend them for your home purchase.
Ready to see for yourself?
Experience first-hand why 372,683 homeowners give us a perfect score!
Very helpful and knowledgeable! Would highly recommend!
Robert Fitch.
If you can provide the necessary paperwork, they move fast!!!😊
David and Richard were fantastic. They worked really well with myself and my Realtor Carli Bass.
I recommend any veteran that is looking to buy a home to do it through Veterans United. I’ve dealt with other home lenders and it’s normally a difficult process. Some lenders say they specialize in VA loans but I never seems that way. Veterans United only deals with veterans and they know exactly what’s they are doing. I highly recommend they for any veteran seeking to purchase a home
My team went above and beyond beyond the normal expectations for me.
