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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
467,153 reviews
753 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 467,153 unfiltered reviews

Starting on Page 224 of 15,572. Return to Page 1

5 out of 5 Stars

Working with Heidi and Bryan at Veterans United was an absolute game changer for my home refinancing journey. From our very first conversation, they went above and beyond to ensure I was comfortable, confident, and fully informed every step of the way.Their dedication and teamwork are truly unmatched. They were incredibly helpful, always ready to answer my questions, no matter how small and proactively kept me updated on the progress of my loan. Navigating the VA loan process can sometimes feel overwhelming, but Heidi and Bryan made it remarkably seamless and completely stress free. Their deep expertise and genuine care for veterans shine through in everything they do.I cannot recommend Heidi and Bryan highly enough! If you are looking for a dedicated team that will advocate for you, communicate clearly, and get you to the closing table with confidence, look no further. I wholeheartedly recommend them to absolutely everyone!

headshot image of Heidi Bailey-Houston

Loan Officer: Heidi Bailey-Houston

NMLS# 1126219

5 out of 5 Stars
headshot image of Daniel Lowes

Loan Officer: Daniel Lowes

NMLS# 186468

5 out of 5 Stars

Veterans United made our home buying experience very easy. Our realtor was very impressed with them and intends to recommend them to his clients who will be using a VA Loan.

headshot image of Chris Campbell

Loan Officer: Chris Campbell

NMLS# 1604496

5 out of 5 Stars
headshot image of Joshua Hughes

Loan Officer: Joshua Hughes

NMLS# 2633802

5 out of 5 Stars
headshot image of Wes Dyer

Loan Officer: Wes Dyer

NMLS# 1945043

5 out of 5 Stars
Photo submission from Patrick M.

Thank you from the bottom of our hearts in making our family’s dream come true! We are so excited to finally be in a place we can call our Home! When the time comes for us to move...if that day comes again, we definitely will know who to contact.

headshot image of Kevin Reichert

Loan Officer: Kevin Reichert

NMLS# 43302

4 out of 5 Stars
headshot image of Stephen Bash

Loan Officer: Stephen Bash

NMLS# 2030081

5 out of 5 Stars

Very helpful. Very informative. You all are very nice. I really enjoyed my experience with you all. Thank you so much for everything

headshot image of Nichole Barber

Loan Officer: Nichole Barber

NMLS# 1275878

5 out of 5 Stars
headshot image of Matthew Lucas

Loan Officer: Matthew Lucas

NMLS# 1027457

5 out of 5 Stars

My team went above and beyond to make purchase happen

headshot image of Kaleb Long

Loan Officer: Kaleb Long

NMLS# 35296

4 out of 5 Stars
headshot image of Allie Leiva

Loan Officer: Allie Leiva

NMLS# 1558421

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4.5 out of 5 Stars
headshot image of Benjamin Long

Senior Loan Officer: Benjamin Long

NMLS# 1099960

4.5 out of 5 Stars

The process was almost too long easy.

headshot image of Brian Flanigan

Loan Officer: Brian Flanigan

NMLS# 1068745

3.5 out of 5 Stars
headshot image of Robert Mathews

Loan Officer: Robert Mathews

NMLS# 2741054

5 out of 5 Stars
headshot image of Benjamin Long

Senior Loan Officer: Benjamin Long

NMLS# 1099960

3 out of 5 Stars

I believe the $12k I had to pay out of pocket did not represent a no money done 100% Disabled Veterans with over a 700 credit score. My interest rate is too high and my $3500 origination fee is as well. I was lied too.

Response from Veterans United

Hey Isidore,

I’m really sorry to hear how disappointing and frustrating this experience has been for you. It’s completely understandable to feel concerned when your out-of-pocket costs, interest rate, and fees don’t match what you expected going into the process.

Hearing that you feel misled is especially concerning. You should always feel confident that your loan terms, including any costs and fees, are clearly explained so you can make informed decisions every step of the way. When that doesn’t happen, it can leave you feeling caught off guard and let down.

I’d really like the opportunity to take a closer look at your loan details, including how your costs and rate were presented, so we can better understand what happened and provide you with clear answers.

If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’re happy to follow up the next business day if you contact us after hours.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars
Photo submission from Joko R.

I want to start off by expressing my gratitude to Nick and his team for a seamless home buying process. My Family and I are truly grateful. After doing some research on Veterans United Home Loans, we made the decision to move forward with them to purchase a home. From the initial representative I made contact with to the Loan Officer and his team, every single one of them went above and beyond to ensure a smooth and successful process. I definitely would not hesitate to reach out to Nick again and highly recommended him to Veterans looking to purchase a home. You will not be disappointed.

headshot image of Nick Kundert

Loan Officer: Nick Kundert

NMLS# 1000911

5 out of 5 Stars
headshot image of Abbie Schneider

Loan Officer: Abbie Schneider

NMLS# 2059890

5 out of 5 Stars
headshot image of Leah Maloney

Loan Officer: Leah Maloney

NMLS# 1374288

5 out of 5 Stars
headshot image of Seth Bush

Loan Officer: Seth Bush

NMLS# 1880849

5 out of 5 Stars

Easy to work with, no hassle, prompt. Amy and her crew that worked on our refinance our hands down the best at what they do. I have worked with a few loan companies, this crew is the best. Highly recommend using them.

headshot image of Amy Carder

Loan Officer: Amy Carder

NMLS# 1925297

5 out of 5 Stars
headshot image of Matt LaTorre

Loan Officer: Matt LaTorre

NMLS# 1054084

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5 out of 5 Stars
headshot image of Katy Reeder

Loan Officer: Katy Reeder

NMLS# 1246356

5 out of 5 Stars

This was my third time using VU for my home loan. They are awesome. Their app makes the whole process easy. You simply check the app for any, "To Do" items, take care of those items and the next thing you know, you get the, "Clear to close." Hoarce Johnson and Evan Heath did an outstanding job getting my loan approved. They both stayed in touch, ensuring all my questions or concerns were addressed on a timely manner. I would highly recommend (and have recommended) VU to anyone I know who is looking to buy a house.

headshot image of Horace Johnson

Loan Officer: Horace Johnson

NMLS# 1880058

5 out of 5 Stars
headshot image of Mason Maddox

Loan Officer: Mason Maddox

NMLS# 314123

4.5 out of 5 Stars
headshot image of Tyler Dunn

Loan Officer: Tyler Dunn

NMLS# 1864169

5 out of 5 Stars
headshot image of Austin Kammerich

Loan Officer: Austin Kammerich

NMLS# 1464578

5 out of 5 Stars
Photo submission from Jeffrey C.

I recommend any veteran that is looking to buy a home to do it through Veterans United. I’ve dealt with other home lenders and it’s normally a difficult process. Some lenders say they specialize in VA loans but I never seems that way. Veterans United only deals with veterans and they know exactly what’s they are doing. I highly recommend they for any veteran seeking to purchase a home

headshot image of Adam Craig

Loan Officer: Adam Craig

NMLS# 1726012

5 out of 5 Stars
headshot image of Mike Wilson

Loan Officer: Mike Wilson

NMLS# 1530897

5 out of 5 Stars
headshot image of Zachary Debord

Loan Officer: Zachary Debord

NMLS# 192560

5 out of 5 Stars
headshot image of Amy Carder

Loan Officer: Amy Carder

NMLS# 1925297

5 out of 5 Stars
headshot image of Tansee McReynolds

Loan Officer: Tansee McReynolds

NMLS# 2736687

5 out of 5 Stars

Paul, Missy, Meagan and everyone else on the Veterans United team was amazing they helped me through every step of the way in becoming a new home owner. Everything was taken care of for me by a professional, and trustworthy team from Veterans United. Paul and the rest of the team were always very responsive and willing to help me I remember Paul helping me with things even late in the evening around 7 or 8. They really care about helping soldiers and helped me get an amazing rate and amazing home. I would recommend them to anyone they made the process very easy and stress free for me along with the app being very easy to use, review, and sign documents. They’ve even continued to check on me after the process and they help me cover everything I needed!Thank you so much for everything!
Frank Elizalde

headshot image of Paul Grise

Loan Officer: Paul Grise

NMLS# 1855193

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