Everyone at Veterans United did a great job.Nick
This is my second time using veterans united and similar to the first it was a great experience. The team was great at communication and made the process very simple.
The VU team was awesome. During our journey to buying our first forever home ever, I did not hear any words of negativity, they only had solutions to every bump along the journey. We had an awesome flow of communication, I always knew ahead of time what to expect. Once we decided on our forever home, everything fell into place flawlessly. We are very happy and satisfied new homeowners. Thank you Veterans United!!
Excellent team! Timely, professional, and excellent customer service.
It was not a good experience. Everything was late and constantly sending more and more online forms. When you call them you will not reach them. You have to wait for them to call you and many times are realtor would have to hunt them down.
Great people and service
Derek and Travis did a wonderful job and made it very easy to complete this loan.
Absolutely, the experience with Jen was above and beyond!! Never had a second thought about reaching out to Jen with questions, help filling out the To do list or anything else that came up I was not sure of. Her prompt response, via calling, email or text was such a comfort knowing I could always count on her!! Everyone from Veterans United gets 10!! Also checked in with me to see if I needed help with anything!!
I was nervous to initially check it out, there was always an one excuse or another not to do it. My credit is not the very best but it is decent and it really has to be. Don't expect them to be able to accomplish a un realistic home loan. Be honest with Veterans United and the team assigned to you but more importantly be honest with yourself. Don't expect miracles, know your budget, be prepared, be proactive and most importantly be patient and respond to their request immediately. It's your loan after-all even though you'll feel like the team is only working on your loan, keep in mind they are also working on others and their loans but their response to your concerns are still their highest priority. Even by email which in some cases are at odd late / early morning hours. Just shows you they are definitely working on your behalf to give you their very best effort to make your loan happen. If your expectations are realistic and your honestly expecting a good experience you'll be satisfied. Unless your assigned Loan specialist team is Logan and his team then good won't be "good enough" of a rating you'll actually recieve an excellent experience. Also would like to say to you all that Logan's team includes a beautiful coordinator/specialist named Taylor working on your loan and she is a Rockstar, I give Taylor 100 stars as she is fantastic in all areas as well. If I had to do it again I'd request and not quit requesting for Logan and Taylor to be assigned to accomplish my loan package that's how great they are.
Logan and team made me the happiest new home owner i could be and like I stated above they are what makes the Veterans United Home Loan experience stand out among the rest.
Always on top of it. You can try other lenders, but nobody offers the transparency and protection that these guys do. Straight forward, high communicative and will help you get the best deal without any pressuring to make a decision. 10/10.
It was great! I have used VU a few times now. And working with Jake has always been awesoms and seamless!
2nd and last time using veterans united. Horrible experience. Closed late, terrible communication. The only person competent on the team was Ashley. If she was our loan officer we absolutely would have closed on time. She stepped in and got our home across the finish line. She’s great.
I’m very grateful for Veterans United.
Working with Veterans United was such a huge blessing! I got introduced to Ryan back in May when initially trying to pre-approve for a home. I was in the process of moving back home due to the pandemic so I was jobless and without a steady income. The only income I had was disability and at the time it wasn’t enough to qualify. Ryan told me what I needed to qualify and within weeks (nothing but God!) I was at 100% disability. This and only this allowed me to pre-qualify. Ryan was with me the whole time. He told me about my credit and what to do to maintain the score. His team of people was great and held my hand. Sidebar: This is my first home and though it’s a blessing to receive disability, I had to go through some things to be awarded it. Nevertheless, a furloughed job, living with my parents, and collecting unemployment for close to a year was all worth the wait of walking into a newly built home. Thank you, Ryan and your awesome team for giving me a place of refuge and peace.
It was quite a journey this time around but through the ups and downs, Veterans United was there to help out.
Consistently accurate information, this was crucial for our family while navigating the home buying process. Thank you so much for making the return to my home state possible.
Veterans United was amazing to work with. They guided us from beginning to end, and were helpful every step of the way!
