Little hiccup with closing left us homeless for a day
Response from Veterans United
Hi Daniel,
I'm sorry to hear there was a hiccup with your closing that left you without a place to stay for a day. I can only imagine how stressful that must have been during such an important milestone. Thank you for sharing your experience. I'd like the chance to learn more about what happened. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us after hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
The whole team was fast to respond and did a great job thank you!
The smoothest process ever. I was always informed and knew what was going on throughout the buying process! Highly recommend!
Veterans United was great to work with! The process was very easy. The faster you get the items they request the faster the process works. I would definitely use them again in the future. I highly recommend them! Ashton Graf was awesome!! She made the entire home buying process less stressful and easy to understand. She went above and beyond what she had to. I have recommended her and Veterans United to every one of my friends who are veterans.
It was easy to navigate the system and my team was extremely responsive. They kept checking in and made sure I had what I needed.
Subjected me to a lot of scrutiny
VeteransUnited is good at getting Veterans as customers, but my experience is that once they get you their customer service is awful. I have worked with numerous lenders over the years and this is the absolute worst. I am currently trying to get my account straight since May. Customer service agents not trained/knowledgeable to assist. Gets various information but no resolution.
Response from Veterans United
Hi Abraham,
I'm sorry to hear about your experience. I can understand how frustrating it must be to spend months trying to get your account resolved without getting the answers or resolution you were expecting. That isn't the level of service we want anyone to have.
I'd like the chance to learn more about what happened and see how I can help. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us after hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Billy was great to work with!! I would highly recommend asking for him. Smooth, easy process!!! Thank you again sir!!
Working with Colin Park and his team at VeteransUnited was an awesome experience. After visiting many homes, my wife and I finally found the home we wanted. Colin was there throughout our whole home buying journey and made the process easy. Today I am a proud veteran home owner. I am glad I chose VeteransUnited!
It was a detailed process. Personal contact with the team was excellent.
Such a team effort that impressed my wife and I so much. From John S., our realtor Tamara Miles, Paige and Jenny everything was so professional and top notch! We will never forget the incredible experience we had.
The entire team was fantastic! Flawlessly communicated with me during all phases. What I really like is VU's progress monitor and check list that assured nothing fell through the cracks. This has been the most effortless, smooth hiuse purchase I've ever exoeriended, and that is a result of nit only the VU online system, but the people who worked with me on all aspects.
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From the very start, Veterans United was OUTSTANDING. Very helpful, every step of the way. No pressure, very friendly staff. Patient, but ready to help. Top notch , professional Corporation. My wife and I have dealt with other mortgage companies. Have to saY Veterans United is THE VERY BEST
The VU team was awesome. During our journey to buying our first forever home ever, I did not hear any words of negativity, they only had solutions to every bump along the journey. We had an awesome flow of communication, I always knew ahead of time what to expect. Once we decided on our forever home, everything fell into place flawlessly. We are very happy and satisfied new homeowners. Thank you Veterans United!!
VU made it do-able! And thank you for the lovely housewarming gift!
