Highly recommend
Mr. Scott and his team were amazing. We’re first time home buyers and we felt they really tried to work all our needs.
Donnie I just want to say thank you for everything you did to get my loan across the finish line. As a first-time home buyer not knowing what or if I should pull the trigger on purchasing a home. Veteran United is a one stop shop from Andrea the realtor that work tiredly and found the house that is now ours home. Matt for homeowner insurance and auto at a discount. FYI, I have already recommended my uncle James Hodo.
I was nervous to initially check it out, there was always an one excuse or another not to do it. My credit is not the very best but it is decent and it really has to be. Don't expect them to be able to accomplish a un realistic home loan. Be honest with Veterans United and the team assigned to you but more importantly be honest with yourself. Don't expect miracles, know your budget, be prepared, be proactive and most importantly be patient and respond to their request immediately. It's your loan after-all even though you'll feel like the team is only working on your loan, keep in mind they are also working on others and their loans but their response to your concerns are still their highest priority. Even by email which in some cases are at odd late / early morning hours. Just shows you they are definitely working on your behalf to give you their very best effort to make your loan happen. If your expectations are realistic and your honestly expecting a good experience you'll be satisfied. Unless your assigned Loan specialist team is Logan and his team then good won't be "good enough" of a rating you'll actually recieve an excellent experience. Also would like to say to you all that Logan's team includes a beautiful coordinator/specialist named Taylor working on your loan and she is a Rockstar, I give Taylor 100 stars as she is fantastic in all areas as well. If I had to do it again I'd request and not quit requesting for Logan and Taylor to be assigned to accomplish my loan package that's how great they are.
Logan and team made me the happiest new home owner i could be and like I stated above they are what makes the Veterans United Home Loan experience stand out among the rest.
Absolutely Amazing! Corey and his team have been so supportive and helpful to me in the process of purchasing my home. I would recommend them over and over again. Words can’t express how grateful I am to have you Corey. Thank you so much from the bottom of my heart. You made a distant dream become a reality.
Chase and Hope both are outstanding to work with and helped me in the initial purchase and refinancing of my home! I highly reccomend them with the highest regards to thier devotion to your success in buying or refinancing your home!
Working with Veterans United was such a huge blessing! I got introduced to Ryan back in May when initially trying to pre-approve for a home. I was in the process of moving back home due to the pandemic so I was jobless and without a steady income. The only income I had was disability and at the time it wasn’t enough to qualify. Ryan told me what I needed to qualify and within weeks (nothing but God!) I was at 100% disability. This and only this allowed me to pre-qualify. Ryan was with me the whole time. He told me about my credit and what to do to maintain the score. His team of people was great and held my hand. Sidebar: This is my first home and though it’s a blessing to receive disability, I had to go through some things to be awarded it. Nevertheless, a furloughed job, living with my parents, and collecting unemployment for close to a year was all worth the wait of walking into a newly built home. Thank you, Ryan and your awesome team for giving me a place of refuge and peace.
Process was explained in a manner that could be understood by a first time buyer.
My loan team was absolutely amazing! They made the whole process easy and smooth. They made this the best loan process I have ever been through(I have done this 3 times before).
Everyone was very helpful and informative for every step of the way leading to the closing day.
Second time going through Veterans United. They make the process simple and working with Aaron Madrid the second time was just as pleasant as the first. Very helpful and knowledgeable and I'd use them again...
Reed was very helpful and knowledgeable on the process of buying a house. If ever I had a question Reed and his team were easy to get ahold of and responded very quickly. I would recommend Veterans United due to the top notch customer service that was provided. Thank you for making the home buying as easy as possible.
Closing was delayed, lack of communication from team on why there is a delay. Too many coordinators involved. Sr loan officer stopped engaging after contract was turned in.
Credits weren’t given to make up for the money I spent on hotel fees due to the delay and in addition to having to extend delivery of my items that I brought from Canada to Oklahoma.Would recommend a leader to align with team on expectations. Won’t recommend to friends. To many other lenders out there
Response from Veterans United
Hi Jackson,
Thank you for sharing your feedback. I'm sorry to hear that your closing was delayed and that you didn't receive the communication and support you expected throughout the process.
I understand how frustrating it must have been to deal with multiple coordinators, experience delays without clear updates, and incur additional expenses related to hotel stays and moving arrangements. That's especially difficult during a major transition like relocating from Canada to Oklahoma.
I appreciate you taking the time to share these concerns. I'd like the opportunity to learn more about your experience and review what happened. Please contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time.
Sincerely,
Claire S., Client Relations Manager
This being my first time buying I was extremely nervous about the process and had no idea what to expect. Ben Rutledge and his team were outstanding guiding me through the process and answering all of my questions. They were all super friendly and very knowledgeable as well. Thank you for a great buying experience!
I strongly recommend Veterans United to any veteran looking to purchase a home with a VA loan. VU will walk you through every step in the process. They truly think of everything and make the process as efficient as possible.
Brian Walter helped me from a-z in the process and was absolutely pleasant the entire time. If I had to do it again, I would ask for his help!!!
My team was incredible to work with. They were always available
I am so pleased with everyone on my team. They were always ready and there whenever I needed a question asked. They helped me every step of the way and explained everything. Because of their service I was able to purchase my house in record time and I am looking forward to moving in. Thanks to Tim and my VETERANS United team with all your help. If it wasn't your diligence and help who knows how long I would have to still be a renter. Thank you so much.
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