Amazing team! Very grateful to have them on our side! They made sure to go above and beyond to any even those middle of the night questions one gets when taking a big step of purchasing a home!!
Adam and his team were amazing: helping get things done, offering solutions, as well as listening to me. They navigated a highly unconventional process, as there were obstacles arising almost weekly, yet instead of hearing that they couldn’t do it, they persisted, determined to get a successful outcome
The VU team was awesome. During our journey to buying our first forever home ever, I did not hear any words of negativity, they only had solutions to every bump along the journey. We had an awesome flow of communication, I always knew ahead of time what to expect. Once we decided on our forever home, everything fell into place flawlessly. We are very happy and satisfied new homeowners. Thank you Veterans United!!
Never reviews emails or understands them. Never passed on information. Demanded a different down payment than we agreed to. Did Not tell until 1 day before closing. Even the closing company and real estate agent said they had never had this many issues and problems. We ended up having to put down an additional $37,000. Or not have any place to live. Had movers scheduled and vactions scheduled. Talked to Christan at corporate, said she would remove the closing costs for our troubles. They did, but added it back in in other fees. FRAUD
Response from Veterans United
Hi Keith,
Thank you for sharing your experience. I'm sorry to hear about the frustration and stress you encountered throughout your loan process.
I understand how upsetting it would be to feel that important information wasn't communicated clearly, especially when it involved closing costs, down payment requirements, and timelines so close to closing. With a move, scheduled movers, and other commitments already in place, I can appreciate the difficult position that created for you.
I also understand your concerns regarding the fees and the expectations that were set during the process. I'd like the opportunity to review your experience and learn more about what happened. Please contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
They all worked as a team
Aaron deserves a raise! He's absolutely awesome at what he does. The whole team did a great job and I couldn't be happier with my experience with them.
Kyle and the Veterans United team has been fantastic to work with. This was my second home purchased with Veterans United and they made the process so easy for me and my wife.
Ben Choi as always was awesome, but my underwriter was the worst exp I have ever had buying a home. If I come back it will only be because Ben is such a great agent...
What a joy it was to work with Mike R. and his team. Always professional and polite. This is the second home I have brought through veteran united I chose them because I could trust them and they are always putting the veteran first. I highly recommend Mike, the team and veteran united home to all.
I was nervous to initially check it out, there was always an one excuse or another not to do it. My credit is not the very best but it is decent and it really has to be. Don't expect them to be able to accomplish a un realistic home loan. Be honest with Veterans United and the team assigned to you but more importantly be honest with yourself. Don't expect miracles, know your budget, be prepared, be proactive and most importantly be patient and respond to their request immediately. It's your loan after-all even though you'll feel like the team is only working on your loan, keep in mind they are also working on others and their loans but their response to your concerns are still their highest priority. Even by email which in some cases are at odd late / early morning hours. Just shows you they are definitely working on your behalf to give you their very best effort to make your loan happen. If your expectations are realistic and your honestly expecting a good experience you'll be satisfied. Unless your assigned Loan specialist team is Logan and his team then good won't be "good enough" of a rating you'll actually recieve an excellent experience. Also would like to say to you all that Logan's team includes a beautiful coordinator/specialist named Taylor working on your loan and she is a Rockstar, I give Taylor 100 stars as she is fantastic in all areas as well. If I had to do it again I'd request and not quit requesting for Logan and Taylor to be assigned to accomplish my loan package that's how great they are.
Logan and team made me the happiest new home owner i could be and like I stated above they are what makes the Veterans United Home Loan experience stand out among the rest.
Only bump in the road was documents signature block had to be real aligned, but problem was taken care of quickly. Sometimes high tech doesn't just needs some human input
Exceptional service
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Ryan Was awesome! He even check in while on vacation.
Working with Veterans United was such a huge blessing! I got introduced to Ryan back in May when initially trying to pre-approve for a home. I was in the process of moving back home due to the pandemic so I was jobless and without a steady income. The only income I had was disability and at the time it wasn’t enough to qualify. Ryan told me what I needed to qualify and within weeks (nothing but God!) I was at 100% disability. This and only this allowed me to pre-qualify. Ryan was with me the whole time. He told me about my credit and what to do to maintain the score. His team of people was great and held my hand. Sidebar: This is my first home and though it’s a blessing to receive disability, I had to go through some things to be awarded it. Nevertheless, a furloughed job, living with my parents, and collecting unemployment for close to a year was all worth the wait of walking into a newly built home. Thank you, Ryan and your awesome team for giving me a place of refuge and peace.
Only one hitch that was quickly resolved with a phone call.
Ashlyn, Brittany, and Jason was a great team. I had so much support throughout the home buying process and they took great care of me. Thank you!
Larry McGallagher was recommended to me through my real estate agent I had a couple years ago when I was selling my property, she was also the buyers agent and told me that she was really impressed with Larry and Veterans United. I kept in touch with him and as soon as I was ready to buy Larry was there for me. I have to say it was an incredibly smooth process, and there were absolutely no surprises making it an experience I will not forget. Larry's team was the best as well, very kind and professional.
