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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

Video thumbnail of Rob Riggle with Military Spouse Laura reading her Through the Roof Review for Veterans United Home Loans Watch more Through the Roof Reviews on our YouTube Channel!

347,634

Total Customer Reviews

98%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
1

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5 out of 5 Stars
Would Recommend

Veterans United helped me in making home buying a reality. Thanks to Neil for helping guide me through this process and ensuring me that everything is in order helped make this an easy purchase, process, and transition.

Loan Officer: Neil Hansen

NMLS# 1766788

5 out of 5 Stars
Would Recommend

I love hiw the people cares about you.

Loan Officer: Alec Garbs

NMLS# 2080039

5 out of 5 Stars
Would Recommend

Wish expectations were presented a little more clearly with what a home conversion timeline would be. No fault to our agents, in my opinion the seller should have already had the home converted before a MLS# was attached or house was put to market. Home was not ready to be placed on market when it was, and sellers agents were not realistic or forward with original closing date, which was delayed 36 days during the holiday period.
Our team was fantastic and pressed the seller's team to keep on track as much as they could.

Loan Officer: Kevin Schawo

NMLS# 1965904

3.5 out of 5 Stars
Would Recommend

Loan Officer: Dawn Plank

NMLS# 35210

3.5 out of 5 Stars
Would Recommend

Loan Officer: Katie Hayes

NMLS# 943102

5 out of 5 Stars
Would Recommend
Photo submission from Timothy A.

VETERANS: Use Veterans United when buying your home. This was one of the easiest big purchases my wife and I have ever made.

Loan Officer: Wesley Earl

NMLS# 1631182

0.5 out of 5 Stars

Response from Veterans United

Hey Cameron,

I’m sorry we didn’t quite hit the mark. I wanted to let you know our Client Advocates are here to support you if you’d like to dig into the details of your experience with us. Your feedback keeps us in touch with how we can better serve Veterans moving forward and aids in follow-up coaching with our loan teams. If we can help make this better, we’re here for that, too.

Sincerely,
Kendra, Client Relations

5 out of 5 Stars
Would Recommend

Loan Officer: Sarah Sauro

NMLS# 715700

5 out of 5 Stars
Would Recommend

Loan Officer: Scott Davis

NMLS# 1725328

5 out of 5 Stars
Would Recommend
Photo submission from Tyler R.

I cried tears of joy after I found out my home closed. I could not have done it without the amazing team at Veterans United I worked with and my real estate agent I was referred to through the VU program. It felt like an all-encompassing service as it helped me coordinate my home insurance, security system special offers for the home, and much more. Thank you so much VU! I’m a happy veteran and now first time home owner!

Loan Officer: Brian Nelson

NMLS# 1181150

5 out of 5 Stars
Would Recommend

Being a first time home buyer, I was nervous as to how the process would go. However, Casey Martin and the team; Jill, Drew, and everyone else made my experience fantastic and super easy. They really answered any questions or concerns and were the epitome of professionalism and knowing their jobs and keeping you on track. A big thank you to Casey and his team from my family. We will definitely use Veteran’s United again in the future.

Loan Officer: Casey Martin

NMLS# 376814

5 out of 5 Stars
Pamela F. is Through the Roof!

From renter to owner in 32 days -- they really are dream workers!

Loan Officer: Ted Richardson

NMLS# 743121

Start your own homebuying journey! See what you qualify for today ›
5 out of 5 Stars
Would Recommend

Loan Officer: Mike Wilson

NMLS# 1530897

3.5 out of 5 Stars

The People I worked with were great. (Especially Crystaline Loveless - she was the only reason I stayed) However, after shopping around lenders, there was no real benefit to choose verterans united over other lenders. Especially as a veteran. There were no lower rates or anything offered in comparison. Being a veteran and asking around to other veterans in a large military community, I didnt know anyone who had used or even heard of Veterans United for home loans. (Other than that they harass your phone once they somehow find out through third parties that you are shopping for a home). I do appreciate the people I worked with as they were professional. (again Crystaline was amazing and the key factor that I didnt use another lender) But I wouldnt recommend using Veterans United to any family or friends because as important as quality customer service is, I really didnt feel like there was a Veterans benefit in any way to choosing them. All my contacts has suggestions of great lenders that have VA loan experience and advise great customer service as well. And they actually offered the same and even lower rates. I was too far in the process to switch and I again stayed because of Crystaline and all her assistance while I was feeling overwhelmed as a first time home buyer.

Loan Officer: Ted Richardson

NMLS# 743121

5 out of 5 Stars
Would Recommend

Loan Officer: Cameron Whittaker

NMLS# 1652287

5 out of 5 Stars
Would Recommend

Thank you to the entire team. You all are rock stars to making my dream come true. Appreciate you all.

Loan Officer: Josh Kirby

NMLS# 2010844

5 out of 5 Stars
Would Recommend
Photo submission from Ahmad K.

Veterans United made our home purchase fast and easy. The To Do List explains what is needed and why. My loan team was fast, knowledgeable, and available when i had questions. Pre Approval was faster than other companies I tried. Will definitely use them for future business.

Loan Officer: Suzanne McClain

NMLS# 459155

5 out of 5 Stars
Would Recommend

Couldn't recommend more. Absolutely 💯!

Loan Officer: Schandler Rogers

NMLS# 2312103

4.5 out of 5 Stars
Would Recommend

Loan Officer: Stephen Scott

NMLS# 2061823

5 out of 5 Stars
Would Recommend

Andrea was Amazing!! Kind and patient. Always helpful. Would even respond on the weekend.. She’s the best!😊

Loan Officer: Andrea Rice

NMLS# 1123296

5 out of 5 Stars
Would Recommend

Loan Officer: Steve Kincheloe

NMLS# 328305

5 out of 5 Stars
Would Recommend

Loan Officer: Jeremy Landrey

NMLS# 1575756

5 out of 5 Stars
Would Recommend

Loan Officer: Anne Kuster

NMLS# 1068788

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5 out of 5 Stars
Would Recommend

The team made the mortgage process very easy and stress-free! I am very appreciative of all they did and am recommending them to all veterans I know.

Loan Officer: Ryan Hauser

NMLS# 2064438

5 out of 5 Stars
Would Recommend

Loan Officer: Joe Peterson

NMLS# 1275877

5 out of 5 Stars
Would Recommend

Loan Officer: Jonathan Beahan

NMLS# 181325

5 out of 5 Stars
Would Recommend
Photo submission from Kenneth B.

I would recommend Veterans United to anyone who wanted to buy a home. They are great people and help you with anything you're having trouble with and tell you what you need to start your home buying process.

Loan Officer: Joe Ferling

NMLS# 1034655

5 out of 5 Stars
Would Recommend

We are so impressed with Veteran’s United Home Loans. From start to finish, they turned the complicated process of home-buying into an enjoyable and simple experience. The Veteran’s United portal is incredibly user friendly, and the staff are so patient, detail-oriented and thorough. They are not interested in making a quick sale, but instead are ready to help you find your dream home with YOUR best interest in mind. From helping find us homes to look for, telling me EXACTLY what is needed for the underwriting process, and eliminating confusion with a knowledgeable team ready to answer my questions, my experience was fantastic. If you have the opportunity to use Veteran’s United, do it! I can guarantee you will not regret it. Thank you again to Kyle, Kaylyn, Mackenzie and Catherine!

Loan Officer: Kyle Riggs

NMLS# 1897236

4 out of 5 Stars
Would Recommend

Loan Officer: Brandon Dye

NMLS# 1632185

5 out of 5 Stars
Would Recommend

Loan Officer: Jay Christman

NMLS# 1812715

5 out of 5 Stars
Would Recommend

The team was helpful and worked well with us. They dealt with our stress and worries. We had a wonderful experience.

Loan Officer: Billy Abney

NMLS# 202563

More Reviews

See all 347,634 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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