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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

427,675

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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4
3
2
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Showing all 427,675 unfiltered, unedited reviews

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4.5 out of 5 Stars
Would Recommend
headshot image of Kayla Massie

Loan Officer: Kayla Massie

NMLS# 2121245

5 out of 5 Stars
Would Recommend
headshot image of Jake Frogge

Loan Officer: Jake Frogge

NMLS# 1143132

5 out of 5 Stars
Would Recommend

This experience has the potential to be so painful and frustrating. Zach, Megan, Melissa, and Tanajia worked so well together and communicated the same message to me - it made this stressful experience so much better!!

headshot image of Zach Seeler

Loan Officer: Zach Seeler

NMLS# 2220244

4 out of 5 Stars
Would Recommend
headshot image of Devin Perkins

Loan Officer: Devin Perkins

NMLS# 1737394

5 out of 5 Stars
Would Recommend
headshot image of Chris Primmer

Loan Officer: Chris Primmer

NMLS# 1054596

4.5 out of 5 Stars
Would Recommend

.

headshot image of Clayton Meldi

Loan Officer: Clayton Meldi

NMLS# 1564820

5 out of 5 Stars
Would Recommend
headshot image of Jonathan Lucas

Loan Officer: Jonathan Lucas

NMLS# 43401

5 out of 5 Stars
Would Recommend

This was the best buying experience for mom and I. I will forever recommend you all! Thank you!

headshot image of Billy Abney

Loan Officer: Billy Abney

NMLS# 202563

5 out of 5 Stars
Would Recommend

First of Veterans United was a God sent entity and we are saying this with tears of joy.

headshot image of Kayla Thoenen

Loan Officer: Kayla Thoenen

NMLS# 1548073

5 out of 5 Stars
Would Recommend

Ryan and his team exceeded all expectations and facilitated a seamless home-buying experience! We couldn’t have been more satisfied with our purchase and would highly recommend Veterans United to all of our family and friends!

headshot image of Ryan Stoll

Loan Officer: Ryan Stoll

NMLS# 954454

5 out of 5 Stars
Would Recommend
headshot image of Mitchell Huebner

Loan Officer: Mitchell Huebner

NMLS# 2064460

5 out of 5 Stars
Would Recommend
headshot image of Katie Hayes

Loan Officer: Katie Hayes

NMLS# 943102

5 out of 5 Stars
Would Recommend
headshot image of Colin Flanagan

Loan Officer: Colin Flanagan

NMLS# 2160458

5 out of 5 Stars
Would Recommend
headshot image of Danny Freeman

Loan Officer: Danny Freeman

NMLS# 1721091

4.5 out of 5 Stars
Would Recommend
headshot image of Levi Brugger

Loan Officer: Levi Brugger

NMLS# 1451031

5 out of 5 Stars
Would Recommend
headshot image of Ashley Khederian

Loan Officer: Ashley Khederian

NMLS# 1018475

5 out of 5 Stars
Would Recommend
headshot image of Montgomery Hill

Loan Officer: Montgomery Hill

NMLS# 2015305

5 out of 5 Stars
Would Recommend
headshot image of Fahad Abdul

Loan Officer: Fahad Abdul

NMLS# 1752836

5 out of 5 Stars
Would Recommend

I’m beyond satisfied with EVERY aspect of this experience!

headshot image of Josh Capron

Loan Officer: Josh Capron

NMLS# 1232378

5 out of 5 Stars
Would Recommend
headshot image of Misty Ransdell

Loan Officer: Misty Ransdell

NMLS# 2447921

5 out of 5 Stars
Would Recommend

Being able to utilize a VA loan and have a team to work with that communicated amongst each other without me and my husband was amazing. Everyone was on the same page and what we wanted was of the utmost priority and everyone worked to get us where we wanted to be.

headshot image of Cynthia Diaz

Loan Officer: Cynthia Diaz

NMLS# 1483854

5 out of 5 Stars
Would Recommend
headshot image of Jeff Magsamen

Loan Officer: Jeff Magsamen

NMLS# 50787

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5 out of 5 Stars
Would Recommend

Thank you.

headshot image of Katie Rose

Loan Officer: Katie Rose

NMLS# 860643

5 out of 5 Stars
Would Recommend

My team kicked some serious butt and got my home loan closed in 21 days and where in constant communication I am glad to have had them get me the house I wanted. Now the only request I have is a flag for my holder I got in the buyers kit

headshot image of Nate Bitner

Senior Loan Officer: Nate Bitner

NMLS# 1374361

5 out of 5 Stars
Would Recommend
headshot image of Steve Kincheloe

Loan Officer: Steve Kincheloe

NMLS# 328305

4.5 out of 5 Stars
Would Recommend
headshot image of Rick Bridgman

Loan Officer: Rick Bridgman

NMLS# 98981

5 out of 5 Stars
Would Recommend

The team made the process very simple and easy to go through and answered any questions I had. Will definitely recommend anyone to them in the future.

headshot image of Nick Kundert

Loan Officer: Nick Kundert

NMLS# 1000911

1.5 out of 5 Stars

Had to submit same documentation multiple times - even had to highlight and put arrows on it pointing to what was requested by the 3rd time.Had to adjust and resubmit other documentation after providing exactly what was requested ended up not being correct - even though what was requested was literally copy/pasted into what was provided.Too many people doing "something" with my stuff and they weren't on the same page - already had insurance policies finalized and in my account and was asked for more duplicate information from someone else that was still trying to get quotes and didn't know it was already handled by someone else.The person handling my account changed multiple times and I gave up trying to know who was who and for what.I provided legal documents from the state regarding my legal financial status and they were ignored. Now I get to deal with correcting and removing items from credit reports from Veteran's United.Even at the title company on the day of closing incorrect documents were sent over for me to sign, and the title company had to call Veteran's United and get them corrected and sent back over for me to sign and complete closing on my property.I guess in the end, I did finally get my house, however, it was NOT a good experience, and I certainly would NOT recommend others to work with Veteran's United if they don't have to. I also likely will not work with Veteran's United again in the future either unless I have to.

Response from Veterans United

David,

I’m sorry things didn’t go smoothly as expected. Our Client Advocates are taking a closer look into your experience to help our teams with follow-up coaching opportunities. We continue to be here for you, too. Please reach out to us if you’d like to discuss in more detail. We’re always ready to receive feedback and help however we can to make it better.

Sincerely,
Kendra, Client Relations

5 out of 5 Stars
Would Recommend

The team at Veterans United helped me purchase my first home, and I couldn’t be happier! I love my new home, and they made the process easy and quick. I felt like I was buying a home with my family. The team at Veterans United just did an outstanding job and I wouldn’t recommend anyone else. Thank you so much!

headshot image of Kelsey Allen

Loan Officer: Kelsey Allen

NMLS# 1947880

5 out of 5 Stars
Would Recommend
headshot image of Dan Hopkins

Loan Officer: Dan Hopkins

NMLS# 1525090

More Reviews

See all 427,675 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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