Between the flooding basement and leaking roof and asbestos and electrical wires trying to burn the house down, I'm pretty sure I was safer in Afghanistan. Thanks.
Response from Veterans United
Hi Chad,
I’m so sorry to hear what you’ve been dealing with since moving into your home. No one expects to face issues like flooding, roof leaks, or safety hazards right after closing—and to say it’s disappointing would be an understatement. I can’t imagine how frustrating and overwhelming this must feel, especially when you trusted that the process would protect you from surprises like this.
While we don’t control the condition of the home or what comes up after closing, that doesn’t mean we don’t care. You deserved clear guidance and support throughout your journey, and I’m truly sorry you were left feeling like we let you down.
If you’re open to it, we’d really appreciate the chance to talk more about your experience and see how we can help from here. You can reach us directly at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is in the office from 9 a.m. to 5 p.m. Central Time, but please feel free to reach out anytime.
Ok… so I thought this another gimmick and I would regret calling United Veterans… I was shocked from the first phone call to the last email. This was the first home I had bought in quite sometime. Everything was handled by the numbers, proactive, professional and answered every question I had… man what an experience!!! If I had to do it all over again, I’d choose United Veterans. Thanks again for making my home buying a simple task.
I could not have selected better agents to work on my behalf, courtesy, knowledge, understanding, prompt and above all, great communicators. It was my pleasure and honor to work with such a great team. Best wishes to all.
Use these folks, you'll have the best experience and your move will go off without a hitch.
First time buying a home and they made it extremely quick and painless. They are extremely helpful and responsive on everything. Even the real estate agent they got for me was absolutely amazing.
Jennifer is the most kind and flexible person I have ever had the pleasure to work with. She handled every issue that came up during the home buying process with poise and candor. This company was professional, timely, and considerate.
Such a great experience! We are so thankful!
I have nothing but excellent things to say about this entire experience. This process was seamless with no obstacles at all. We found and closed on our dream home in less than 60 days. Thank you.
I had an excellent experience the first time, which led me to return—and this time, the service was even better. I highly recommend them for anyone seeking VA Home Loan services
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JB and the whole team were outstanding. This is my first time buying a home and he walked me through every step of the way. There were no questions that he didn’t have an answer for. This was a very stress free home buying experience for me and I would most definitely recommend Jb and the team! Thank you so much!
Everyone at Veterans United was very professional and helpful with every step of the process!
If I could rate them higher than a 10, I would! Rachel and Grace are the ultimate duo! I had the best experience working with them. They were very hands on and didn’t mind walking me through the entire process. Communication was top tier from both. Grace even took the extra steps to do random follow ups to ensure we didn’t miss anything on the checklist. Rachel and Grace made the home buying process as seamlessly as possible. Whoever gets the opportunity to work with these two will be in great hands. I would recommend them to anyone who uses their loan!
I highly recommend VU especially if it’s your first time buying a home
