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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

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Total Customer Reviews


Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown


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Showing all 378,705 unfiltered, unedited reviews

Starting on Page 241 of 12554. Return to Page 1 »

1 out of 5 Stars

While we appreciate the effort put into facilitating our home purchase, we encountered several issues that left us frustrated and disappointed.Firstly, we received a charge increase of $1,800 for the rate lock just one week before the scheduled closing. We feel this should have been mentioned sooner as we had been anticipating a lower price since we started the process in July.On that same note, we were initially informed that a 15% down payment would suffice, but a few weeks before closing, we were notified that this requirement had increased to 20%. We were told this was because one of the scores was below 710 and this was somehow missed during the initial credit pull.One of our most significant challenges was the last-minute discrepancy in the closing documents. We let VU know in August that one of our marital statuses was going to be changing because of his upcoming wedding. Despite this, the oversight delayed our appointment from 12:30 to 1:45. Again, this caused a lot of frustration and stress on all parties.Collectively, these issues have created a less than satisfactory experience for us. We value transparency and clear communication and believe we did not

Response from Veterans United

Hello Zachary, we appreciate your feedback. Our Client Advocate team is available to connect with you to learn more about your experience should you wish to share more information.

5 out of 5 Stars
Would Recommend
headshot image of Adam Crutchfield

Loan Officer: Adam Crutchfield

NMLS# 839679

5 out of 5 Stars
Would Recommend
headshot image of Daniel Kliethermes

Loan Officer: Daniel Kliethermes

NMLS# 996807

5 out of 5 Stars
Would Recommend

Best experience in buying a house I highly recommend veterans United and especially Aimee Hall!

headshot image of Aimee Hall

Loan Officer: Aimee Hall

NMLS# 361642

4 out of 5 Stars
Would Recommend

Overall, I had a very good experience with Veterans United for procuring my home loan. They were competitive in rates, and my loan team was top notch! I will say that I wish my loan coordinator was a bit more responsive and personable, but my loan officer more than made up for it.

headshot image of Dylan Kelly

Loan Officer: Dylan Kelly

NMLS# 2029693

5 out of 5 Stars
Would Recommend
Photo submission from Kalyn B.

Working with veterans United was a wonderful experience for us and we are in our dream home.

headshot image of Mark Dischert

Loan Officer: Mark Dischert

NMLS# 375802

5 out of 5 Stars
Would Recommend
headshot image of Jack Young

Loan Officer: Jack Young

NMLS# 2133555

5 out of 5 Stars
Would Recommend
headshot image of Kendall Haun

Loan Officer: Kendall Haun

NMLS# 1708656

5 out of 5 Stars
Would Recommend

Veterans United was able to get my Family into Our Forever Home within 8 Days. Even with such a rigid deadline, their "Can Do Attitude" made a difficult moment as easy as possible especially during my Retirement Transition. Thankful to have been able to Use the Veterans United Team.

headshot image of Justin Mongler

Loan Officer: Justin Mongler

NMLS# 1963138

5 out of 5 Stars
Would Recommend
headshot image of Karol Hart

Senior Loan Officer: Karol Hart

NMLS# 1202012

5 out of 5 Stars
Would Recommend
headshot image of Greg Wiele

Loan Officer: Greg Wiele

NMLS# 1374334

5 out of 5 Stars
James G. is Through the Roof!

If you want a good ribeye then go to a buffet; if you want a great ribeye, go to a stake house. If you want a good lender then go to your local bank, but if you want a GREAT lender, go to Veterans United!

headshot image of Cody Smith

Loan Officer: Cody Smith

NMLS# 1074565

Start your own homebuying journey! See what you qualify for today ›
5 out of 5 Stars
Would Recommend

The Veterans United team can’t be beat.

headshot image of Kyle Gardner

Loan Officer: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars
Would Recommend
headshot image of Donald Webber

Loan Officer: Donald Webber

NMLS# 892467

5 out of 5 Stars
Would Recommend

This is my second home but my first time using Veterans United and it won’t be the last!
Brett and his team were very knowledgeable and always available to answer any questions we had. We are very grateful and excited to enjoy our new home thanks to everyone that was involved!

headshot image of Brett Blythe

Loan Officer: Brett Blythe

NMLS# 2086133

4.5 out of 5 Stars
Would Recommend
headshot image of Eric Hermann

Loan Officer: Eric Hermann

NMLS# 128481

5 out of 5 Stars
Would Recommend
Photo submission from Khoa T.

When we first met Travis Ward, he was just a loan officer. After a few months of interaction with Travis, he became our trusted friend. Travis is warm and articulates. He knows his product very well. He took his time to explain all of our questions within 24 hours. Besides those outstanding attributes, what stand out the most about Travis are he is very patient and his ability to listen to our questions/concerns, he waited for us to finish our questions completely before he responds. Travis never once (never) jumped in the middle of our sentences. We would definitely refer him to our friends and family members for VA home loan. It would be a mistake should Veterans United not to retain his service nor inadequately compensate base on his outstanding skills, personal and professionalism!! Warm Regards,Khoa, Susan and Nhat Huy (from San Diego, CA)

headshot image of Travis Ward

Loan Officer: Travis Ward

NMLS# 1287868

5 out of 5 Stars
Would Recommend

Very helpful experience and simple process. Everyone was very good at communication and they were always contacting us to make sure everything was going smooth :)

headshot image of Nick Johnson

Loan Officer: Nick Johnson

NMLS# 2086150

5 out of 5 Stars
Would Recommend

Everything was handled promptly and professionally. I was able to accomplish everything I needed with comfort and ease. Thank you and great job!

headshot image of Nicholas R. Schuster

Branch Manager: Nicholas R. Schuster

NMLS# 9616

5 out of 5 Stars
Would Recommend
headshot image of Clay Rose

Loan Officer: Clay Rose

NMLS# 1126163

5 out of 5 Stars
Would Recommend

We are so thankful for all of the amazing people who worked so hard for us to make our new home a reality! It was easy to navigate the process of buying a home with people to help with every step of the process!

headshot image of Matt Colgin

Loan Officer: Matt Colgin

NMLS# 1374345

5 out of 5 Stars
Would Recommend

Great team, Great Communication and Great energy! I 100% would recommend this team and Veterans United.

headshot image of Dava Turk

Loan Officer: Dava Turk

NMLS# 1812721

5 out of 5 Stars
Would Recommend
headshot image of Jeff Magsamen

Loan Officer: Jeff Magsamen

NMLS# 50787

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5 out of 5 Stars
Would Recommend
headshot image of Nick Bruno

Loan Officer: Nick Bruno

NMLS# 2024186

5 out of 5 Stars
Would Recommend

The entire process and end user interface was flawless and simple. Could not recommend more

headshot image of Tim Tallis

Loan Officer: Tim Tallis

NMLS# 339303

5 out of 5 Stars
Would Recommend
headshot image of Haley Moore

Loan Officer: Haley Moore

NMLS# 2447892

4.5 out of 5 Stars
Would Recommend
Photo submission from Joseph P.

Everybody was friendly and professional. They did a great job to ease my worries even when I was being difficult.

headshot image of Hunter Hukari

Loan Officer: Hunter Hukari

NMLS# 1215343

5 out of 5 Stars
Would Recommend

Matt and Austin worked hard to get us into our house by December 1st because we had everything lined up to move that weekend and with our busy schedule didn't have much time outside of that. We really appreciate their work and couldn't be happier with our new home!

headshot image of Matthew Perona

Loan Officer: Matthew Perona

NMLS# 1812029

5 out of 5 Stars
Would Recommend

Gretchen Hopper was also extremely nice and friendly. My overall experience with VA United was fantastic.

headshot image of Stephen Bash

Loan Officer: Stephen Bash

NMLS# 2030081

5 out of 5 Stars
Would Recommend
headshot image of Bobby Moss

Loan Officer: Bobby Moss

NMLS# 1125754

5 out of 5 Stars
Would Recommend

Veteran’s United made my first home-buying experience so much easier. Everything was streamlined and centralized thanks to their digital documents and way of correspondence. Any and all questions I had were answered, and they never made me feel like I was asking a stupid one.Thanks again to Ryan and the rest of the team!

headshot image of Ryan Cannon

Loan Officer: Ryan Cannon

NMLS# 987691

More Reviews

See all 378,705 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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