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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

400,828

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 400,828 unfiltered, unedited reviews

Starting on Page 241 of 13291. Return to Page 1 »

4.5 out of 5 Stars
Would Recommend
headshot image of Haley Smith

Loan Officer: Haley Smith

NMLS# 1944751

4.5 out of 5 Stars
Would Recommend
headshot image of Rick Bridgman

Loan Officer: Rick Bridgman

NMLS# 98981

5 out of 5 Stars
Would Recommend

Very professional and attentive team. They make the process so easy and smooth…. We closed in 22 DAYS!!!! That’s something.

headshot image of Daren Bodine

Loan Officer: Daren Bodine

NMLS# 1222289

5 out of 5 Stars
Would Recommend
headshot image of Stephen Bash

Loan Officer: Stephen Bash

NMLS# 2030081

5 out of 5 Stars
Would Recommend

Extremely helpful from start to finish and made the process much less stressful and confusing.

headshot image of Courtney Jones

Loan Officer: Courtney Jones

NMLS# 1483086

4.5 out of 5 Stars
Would Recommend
Photo submission from Dillon F.

I was stuck deciding between two different lenders. I ultimately decided on Veterans United because my lender, Aaron was super friendly and the website was also very user friendly to upload and sign documents off of. Also, they offered me a credit on closing costs for using my realtor. Great people!

headshot image of Aaron Foster

Loan Officer: Aaron Foster

NMLS# 298410

5 out of 5 Stars
Would Recommend

Thank you to the entire veterans united team. All of you have been nothing but helpful around every corner of the process no matter how many questions we had. Thank you so much for allowing us to be able to have a house that is ours to call home.

headshot image of Taylor Clark

Loan Officer: Taylor Clark

NMLS# 1124030

5 out of 5 Stars
Would Recommend
headshot image of Brian Nelson

Loan Officer: Brian Nelson

NMLS# 1181150

5 out of 5 Stars
Would Recommend
headshot image of Nathan Anderson

Loan Officer: Nathan Anderson

NMLS# 1406929

5 out of 5 Stars
Would Recommend
headshot image of Jon Tempelmeier

Loan Officer: Jon Tempelmeier

NMLS# 2363775

5 out of 5 Stars
Would Recommend
headshot image of Thomas Champion

Loan Officer: Thomas Champion

NMLS# 1102159

5 out of 5 Stars
Would Recommend
headshot image of Devin Cott

Loan Officer: Devin Cott

NMLS# 1938730

5 out of 5 Stars
Would Recommend

VU was very quick to respond when I initially reached out about buying a home. They made the process very easy. Would recommend them wholeheartedly!

headshot image of Devon Casady

Loan Officer: Devon Casady

NMLS# 677410

2 out of 5 Stars

The service wasn’t what I expected based off the reviews I read. It wasn’t a horrible experience, but it wasn’t what I was led to believe.If honest feedback is required: I think I spoke to my loan officer 2 times total over the phone. I did receive some email traffic from her but I expected more direct communication. Several times she would state she would call me but would not follow through. Not what I was expecting from the VU team. No follow through the entire last week of the closing.The concierge was great. Contacted me more than any other team member and was very professional and knowledgeable. He appears to care greatly about his job and the customer.My loan coordinator was excellent. Very prompt and answered any questions in great depth and detail. I was never left wondering.Overall; I wouldn’t recommend VU due to the lack of communication overall. But I will say their application and verification process was extremely easy. Thank you.

Response from Veterans United

Thank you for sharing your honest feedback with us John. I’m sorry to hear that your experience didn’t live up to the expectations set by the reviews you read. We aim to provide excellent support throughout the homebuying process, and I apologize that we fell short.

I understand your frustration with the lack of direct communication from your loan officer, especially when promised calls weren’t followed through. This is not the level of service we strive to provide, and I appreciate you bringing this to our attention.

On a positive note, I’m glad to hear that both your concierge and loan coordinator provided excellent support and communication. It’s reassuring to know that they were able to assist you effectively and that our application and verification process was easy to navigate.

We take feedback like yours seriously as it helps us identify areas for improvement. I’d like to look into what happened and ensure we address these communication issues properly. Please reach out to my client advocate team. We're available from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to contact us anytime.

4 out of 5 Stars
Would Recommend
headshot image of Joyce Kulakowski

Loan Officer: Joyce Kulakowski

NMLS# 833698

5 out of 5 Stars
Would Recommend
Photo submission from Robert L.

Veterans United is a well oiled machine. Everyone worked together and got me through what would have been impossible in less experienced hands. I was likely a difficult case, and Veterans United made it possible for me to own my own home.

headshot image of Nate Bohon

Loan Officer: Nate Bohon

NMLS# 1136526

5 out of 5 Stars
Would Recommend
headshot image of Tony Davis

Loan Officer: Tony Davis

NMLS# 2080364

5 out of 5 Stars
Would Recommend

Great easy process. I needed a lot of guidance because I'm not very tech small, and everyone was so helpful . Great experience.

headshot image of AJ Greiner

Loan Officer: AJ Greiner

NMLS# 2373755

5 out of 5 Stars
Would Recommend

Thanks again Daren. Its been a pleasure dealing with a professional like yourself. Keep up the good work.

headshot image of Daren Bodine

Loan Officer: Daren Bodine

NMLS# 1222289

5 out of 5 Stars
Would Recommend
headshot image of Dan Hopkins

Loan Officer: Dan Hopkins

NMLS# 1525090

5 out of 5 Stars
Would Recommend
headshot image of Michael Pitts

Loan Officer: Michael Pitts

NMLS# 583598

4.5 out of 5 Stars
Would Recommend
headshot image of Tyson Brockmeier

Loan Officer: Tyson Brockmeier

NMLS# 1278273

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5 out of 5 Stars
Would Recommend

Thank you for working so hard on my file and getting this done for me. Your team was awesome and extremely friendly. Very knowledgeable as well. Thank you.

headshot image of Lucas Hassemer

Loan Officer: Lucas Hassemer

NMLS# 1630187

4.5 out of 5 Stars
Would Recommend
headshot image of Jacob Knipp

Loan Officer: Jacob Knipp

NMLS# 1427980

5 out of 5 Stars
Would Recommend

Some of the information for the utilities for Ohio were incorrect

headshot image of Emmy Fry

Loan Officer: Emmy Fry

NMLS# 2341610

5 out of 5 Stars
Would Recommend
Photo submission from Mark T.

Veterans United made our home buying paperwork and communication smooth. This is a company that I will consistently use when purchasing a home. We really enjoyed working with their staff.

headshot image of Carl Thomas

Loan Officer: Carl Thomas

NMLS# 1030850

5 out of 5 Stars
Would Recommend
headshot image of Marlon Galbreath

Loan Officer: Marlon Galbreath

NMLS# 1329978

4.5 out of 5 Stars
Would Recommend
headshot image of Nate Alexander

Loan Officer: Nate Alexander

NMLS# 2026800

5 out of 5 Stars
Would Recommend
headshot image of Brian Jahnsen

Loan Officer: Brian Jahnsen

NMLS# 28144

5 out of 5 Stars
Would Recommend
headshot image of Shawn Shackelford

Loan Officer: Shawn Shackelford

NMLS# 1481753

More Reviews

See all 400,828 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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