Communication between our loan coordinator, Christina, and our loan officer, Garet, could have been better. For instance, we were planning a remote closing the entire time and my agent made Veterans United aware of this through Christina. However, when closing day came around Garet was surprised. This caused quite a bit of stress and confusion for us after talking to Garet on the phone the day of. Additionally, we were not at all prepared by anyone for our remote closing. I was unaware until the day of that we would be required to print the documents ourselves and have them notorized. This was our first home buying experience so we had no idea how closing typically goes. This would have been a non-issue if we had been given time to plan and prepare, but instead we found ourselves unnecessarily stressed and surprised by the costs of notary fees. We would of liked to have done a little research into where to go instead of using UPS last minute like we did. Perhaps we missed the educational video on that, but ideally someone should have informed us. Otherwise our experience was great. Garet worked to have us close on time despite delays in repairs needed. Christina was very responsive as well. We're overall extremely happy with how things went.
We had multiple companies trying to convince us to give them am opportunity. However, Toby and the Veterans United team were so professional and awesome that we would not consider any other company to handle our loan process. It was a wonderful experience and I recommend any Veteran or anyone seeking a loan to utilize Veterans United.
This was probably the smoothest transaction I have ever had. I never thought it would be so easy and relaxed buying a house. They were quick to answer any question and we always available for anything and everything. THANK YOU for making my dream come true.
The whole team made my home buying experience very easy for me. Thanks again
This is trouble free as you can imagine
Veterans United is the best company any veteran and non veteran can experience and I highly recommend this company to all
Overall great experience, would recommend.
We did it! Thank you to everyone involved!
In the very beginning of the process there was one hiccup however after that was resolved it was smooth sailing. It took longer to find the right home than for us to complete the approval of the loan. Thank you VU team!
I strongly recommend Veterans United to any Veteran who wants to purchase a place to call home. The process is quick and easy.
I was engaged from beginning to end, and that's exactly what I needed.
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Kudos to Veterans United for helping the veterans and surviving spouses out there. Making it more easy and stress for people to get their home.
The underwriter was inefficient as they went through my job offer/contract. Each day she would ask for something and I would provide it only to have amplifying questions the next day despite me requesting if she required anything specific to help ease the process along, this delayed my ability to get clear to close numbers and caused hassle to my entire home buying team.Again Hank, Sarah and Jodie were phenomenal and kind in carrying out this loan! Huge thank you to all of them!
