Communication was horrible throughout the process. My realtor and I both had a hard time getting updates. I found out information from my financial advisor that the team should have told me. The seller and I had to sign extensions to our purchase and sales agreement because it took so long. I was concerned that the seller was going to walk away from the sale because we couldn't get any information about what was going on or how long much longer it would take to get the loan approved. I will never work with Veterans United again and I will discourage everyone I know from using Veterans United.
Response from Veterans United
Thomas, we're sorry things didn't go as you expected during your home purchase. We do our best to anticipate and mitigate unexpected delays, but they can still occur, unfortunately. We very much appreciate the opportunity to have helped you with your home purchase, and we apologize it was not a more positive experience for you. A member of our Client Advocate Team is available to you should you wish to discuss any outstanding concerns.
I would absolutely recommend Veterans United to any and everyone
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Seamless process. Working with Shannon and the entire VU to purchase my home was easier than purchasing a car!
Great team! Very informative and helpful.
Response from Veterans United
Thank you for your feedback, Paul. Delivering exceptional customer service is important to all of us at Veterans United, and we care a great deal about learning more from you on this matter. A member of our Client Advocate Team is available to speak with you and discuss ways in which we can improve for future veterans and their families. Please reach out to us for additional support.
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Collin and Jessica were great through this process. As a single first time homebuyer, I was sure I would encounter a lot of stress but everything went super smoothly. They were there to answer questions whenever needed and provided consistent follow ups and updates. I got an amazing rate on home insurance. I am super impressed with website/mobile application. I always knew where my loan stood and what I needed to finish in my To Do list. I can access documents easily as well. I would go with Veteran United Home Loans again.
I want to thank everyone involved in the team it was probably the best process that I have ever encountered to making it easy and smooth when you have a Lotta health issues going on and the stress that I’ve been under the team made everything goes so smooth they took the weight off my shoulders. I never got stressed during this process about buying the home financing, the home and understanding all the terms and everything, I really appreciate veterans United the team and I will highly recommend everyone. God bless you are.
Veterans United and their team did an amazing job in all aspects of the home buying process! Words cannot express how lucky we were to get such a knowledgeable team of people to help us through such an important time in our lives! They were there at every step of the way, answering questions late at night and on the weekends. It makes me happy to know that Veterans United has our backs as members of the military!! 10/10 experience. If I could afford to keep buying houses, I would just to work with that team again!!
Emmy has the best team when it comes to buying a home. Brett was our Superman, cape and all. Made gathering paperwork a breeze. They took us step by step guiding us through the process. From contract to closing, and across the threshold. An amazing team they are. Thank you Veterans United. I am a proud military wife ❤.
