Sam, Kimmey, and Tre are the best of the best and absolutely outstanding to work with!
I love that you have a team that helps you with every step of the process.
I Like To Thank Mr.Joshua Kittle Veteran Home Loan Officer, Mr. Nathan Frater Frater Realtor, Ms.Rocio Acosta Escrow Officer [ OLD REPUBLIC TITLE COMPANY ], And Ms.Kathryn Lynn Beilby Home Owner. If You A Veteran Looking For A Home Give Veterans Home Loan On Their Website. I'm Happy They Help Me Purchased My 1st Home, And Very Professional From Start To Finish!!!
Zach is absolutely amazing! 10 out of 10 experience and communication!
The loan officer and home concierge were awesome in guiding me through the process. The underwriting team has a hard job but also a little understanding and common sense would be helpful when dealing with bank accounts and loans.
Veterans United should focus on assisting there customers and not just pushing documents to finalize the closing of a home. Veterans United should do more of focusing on what in the best interest of the customer and not solely on the betterment of the company.
Response from Veterans United
Hi Erica,
I hear what you’re saying, and I’m really sorry your experience left you feeling this way. Buying a home should feel like you have a team in your corner, not like you’re being pushed through a process. When communication breaks down or things feel rushed, it can absolutely come across as though the focus isn’t where it should be.
Our goal is always to guide and support our borrowers, making sure decisions are clear and in your best interest. It’s disappointing to hear that wasn’t your experience, and I appreciate you being candid about it. Feedback like yours matters because it highlights where we need to do better, especially when it comes to communication and making sure you feel confident every step of the way.
If you’re open to it, I’d really like to connect and learn more about what happened so we can take a closer look. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and if you reach out outside those hours, we’ll follow up the next business day.
Sincerely,
Claire S., Client Relations Manager
Ryan and his team were very professional and friendly. They made my first home buying experience less stressful.
Johnny just did a great job…. He made to process clear.
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If you have doubts about using Veterans United, don't! If you're a new home buyer and new to this experience, they will guide you and help you through the process. This was my first time buying a house and I'm so glad I went with Veterans United. The process was so smooth. I always felt up to speed with what was going on with my loan process. My loan team was always on point and there to help. I couldn't have asked for a better experience. I'll be using Veterans United and my loan team in the future if I need too!!! Thanks Veterans United!
Aaron was awesome with difficult sellers.
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Shannon Hudson is always the best to work with. Her communication is very clear and responses are always prompt. She is the best at what she does and very knowledgeable and willing to answer any question you have or find the answer and get back to you. Highly Recommend!!! Thank you again Shannon
Amanda is the best
The moving team prepared me for my utilities & entertainment. They were always pleasant to talk with. I recommend you use their services. Jess was so amazing to work with.She answered all my questions from the beginning to the end no matter what the question was. I really enjoyed the video Jess sent me letting me know I have the final approval & clear to close. It was nice seeing a live face. lol! The team assisted me as well. They were all amazing! I didn’t think I qualified but I had nothing but positive results. I will always recommend VU to all my fellow veterans interested in buying a home.
Chase Noonan & Alexis Benson did a fantastic job. My family will definitely recommend VU for our future homes we buy. Welcome to the Family VU.
Holly and the entire veterans United team are all very courteous, professional, and informative. Holly always goes above and beyond to create a positive experience!! we can’t wait to work with her again in the next chapter of our lives, hopefully in the very near future.
Donald, Lisa, and the whole team were outstanding and supportive throughout the whole process. Quickly answered any questions or concerns and often reached out to see if we needed anything.
