Great communication appreciate all the help
Difficult to get ahold of, help was miniscule. Nothing explained well and fees and add ons kept going up.
Response from Veterans United
Hi Lawrence,
I'm sorry to hear your experience fell short of your expectations. It sounds like you were left feeling unsupported and without the clear communication you deserved, especially when it came to understanding the process and the costs involved. I appreciate you taking the time to share your perspective.
I'd like the chance to learn more about what happened and review your experience with you. If you're willing, please contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you reach out outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
As someone who has purchased 4 homes, I can confidently say that Aaron Brooks and his team were the best I have ever worked with. The home loan process can be stressful but, Aaron made it seamless. He was incredibly responsive, proactive and knowledgeable. He guided us threw every step with absolute professionalism.
"THANK YOU SO MUCH AARON "
BRENDA & MELVIN
HIGHLY RECOMMEND......
Tiffany, Ty, Max are all very helpful and explained and checked in when they said they would.
It was such a pleasure working with fellow veterans in this whole buying process. I felt very well cared for throughout the entire experience and I’m so thankful for my team!
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Zac Harrison and his team again Bravo Zulu
Awesome
Thank you
Charlie and his whole team were great to work with, very knowledgeable and and professional!
Veterans United is the best VA lender I have worked with. Taylor Deppe handled everything from A to Z. No surprises, no excuses - she handled everything quickly and correctly.
smooth process
VU was amazing! Amy was there with us through all of the process.
I really enjoyed working with Charles, he walked me through the process from beginning to signing. He was always available to help me with answers that I had and my overall experience was great
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Matt Rice was very helpful through our process of purchasing our first home. We don’t know much about the process, but Matt took his time to explain how it all works and we are extremely grateful for that! Without Matt we wouldn’t be in our home! Thanks
If you are considering a VA Loan company, look no further!I can't brag about Kevin Warren enough! He made my entire experience from beginning to end stress free and easy. He promptly answered all of my questions, explained in detail each step of the process, and kept an open line of communication via text messaging which worked best for me. I have and will continue to recommend Kevin and his team at Veterans United! Give this man a raise!
Amazing service. Absolute professionals. 10/10
