If you are looking for the EPITOME of amazing customer service, look no further than Matt and his team. As first time homebuyers, we had no idea what we were doing, how the lending process worked, what terms meant etc. Matt spearheaded the process for us, he took the time (a lot of it) to answer any and all questions we had (a lot of them). Matt and his team had an impeccable response time like I’ve never received from a customer service team before. They were available via text, email and by phone. We truly can’t thank Veteran’s United enough for their assistance in our home purchase. They truly made it EASY and stress FREE.
First time interacting with Veterans United. It was a smooth transition. I will absolutely recommend.
Kelly Stephens was patient over the phone and explained what needed to be done when I did not want to upload my docs online to the Veterans United Home Loan site. She then contacted the attorney's office to request a hard copy of the signed closing docs to be sent to me through the US postal service - that were not provided to me at the day of the May 11, 2020 closing (and really should have been - as was done through my experience with other house closings in the past over my 23-yr, 7 mo. military active and civilian career, I had signed 2 copies at same time - one for me and for the other copy to stay for file of seller personnel)….It was a horrible closing experience through a "pandemic" - that was used by the builder attorney office as an excuse not to have any others attend the closing but office admin. and me, so a thank you here to Kelly! A hard copy was finally received at my new address on June 10.....
Rich has made both home loan/refinance processes an absolute breeze. He and his team are my go to. I had multiple agencies reach out trying to get me to refinance through them, but I went with VU strictly for how smooth Rich made the initial process when I bought my home.
Easy access to upload any and all documents, fast responses and processing, top notch communication. Easiest home buying experience I have ever had (7th house)
Ready to see for yourself?
Experience first-hand why 360,536 homeowners give us a perfect score!
I would 100% recommend Veterans United , they are outstanding at there job and service they provide , I am very happy and satisfied.
Working with Travis W and Amy W was a breeze. They were both very accommodating and timely. Thank you for making the process easy and enjoyable!
Pleased, Tks.
Rosario I Torres Febles
This company was a pleasure to work with and it was done very quickly!! For all the stuff going on especially the Covid-19 stuff. The process was very smooth.
Smooth process
Closing agent at title company said it was the most organized paperwork she had seen in a long time.
Kyle Bakker, along with the entire Veterans United team who assisted me throughout my refinance journey, were absolutely incredible to work with. I would highly recommend them to anyone seeking the services VU provides. This was my second time working with Kyle and his team, and once again I came away extremely impressed with their attention to detail, excellent communication, and consistent support throughout the entire home-buying experience. Truly top-notch service, & will be returning back!
All was well until time of disclosures and communication with title office. Mistakes were made and we almost didn't close on the new home....
Easy process. Great experience. Kelly was very professional and knowledgeable. She was responsive when needed and made the process easy. I appreciate her attention and detail. I highly recommend her to anyone when looking to purchase a home.
I had a great experience with Veterans United! This was my first home buying experience so I was extremely nervous and stressed but the kept me as relaxed as possible and it moved swiftly! I closed ahead of schedule even with a few minor speed bumps along the way!
Veterans United did a fantastic job. We did have some road box but veterans United sell right through it.
Veterans United was really great they were there everytime I needed something and we were able to complete this very quickly and painless we are so happy we choose Veterans United.
