It was a rough start but ended with a successful accomplishment
Process was simple and easy to get approved. Andy Miller was fantastic to work with. Was kept in the loop during entire process, and had everything explained to me in detail as I was a first time home-buyer. He made sure all of my questions were answered and never made me feel "rushed". Highly recommend ????
Zachary was awesome, always on top of everything, fast to respond. Great with explaining things for me to understand. 10/10 experience.
Outstanding!!!!!!!! All those involved walked us thru every step and gave great advice. I had my certificate since November 1981 and never thought of buying a house until now. My wife and I were looking into buying a mobile homes in a park and then I remembered my certificate and decided on a real house instead. You all were SO amazing THANKS TO ALL INVOLVED, you did yourselves PROUD!!!!!!!Again my wife and I thank you all!🫡🫡
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Veterans United and the gang were awesome to work with. I would Highly recommend them to anyone. Thanks again to Spencer and his team. Happy New year too all
Kelly Stephens was patient over the phone and explained what needed to be done when I did not want to upload my docs online to the Veterans United Home Loan site. She then contacted the attorney's office to request a hard copy of the signed closing docs to be sent to me through the US postal service - that were not provided to me at the day of the May 11, 2020 closing (and really should have been - as was done through my experience with other house closings in the past over my 23-yr, 7 mo. military active and civilian career, I had signed 2 copies at same time - one for me and for the other copy to stay for file of seller personnel)….It was a horrible closing experience through a "pandemic" - that was used by the builder attorney office as an excuse not to have any others attend the closing but office admin. and me, so a thank you here to Kelly! A hard copy was finally received at my new address on June 10.....
This process was very effortless and professional. The team executed exactly what they said they would and we saw no issues with any of the process.
Chase, Ashlyn, Christina and the entire team made this home buying process stress free and enjoyable. The app worked flawless throughout the process, and there was never a time during the entire home buying experience that someone wasn’t in constant communication with us. I also really like how Chase and Ashlyn would basically light a fire under our realtor to make sure the process was moving as scheduled (that was unexpected but really appreciated). We will definitely recommend VU and use them again in the future if needed. Thank you! Mike and Tisha Geske
The whole team was great. Thank you!
there was a lack of communication with any of my team
Response from Veterans United
Hi Elizabeth,
I’m really sorry to hear that communication felt lacking throughout your experience. That’s frustrating, and it’s not the level of support we want anyone to feel while going through the loan process.
If you’re open to it, our Client Advocate team would like to learn more and help however we can. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. CST.
Sincerely,
Claire S., Client Relations Manager
This company was a pleasure to work with and it was done very quickly!! For all the stuff going on especially the Covid-19 stuff. The process was very smooth.
The whole process with Veterans United in whole was good. There were a couple of uh oh's but in the end they came together Andhra got everything back on track so that we were able to close and be in our new home for Christmas.
