Very professional and relatively easy process that was both smooth and understandable from start to finish!
Thank you so much to Nina Paddock and her outstanding team! I’ve been a second time client with them. Recommend 100 percent
Working with veterans United was a wonderful experience for us and we are in our dream home.
Communication towards the end seemed to break down but we got through it
Response from Veterans United
Hi Jesse,
I’m glad to hear you made it through to closing, but I’m sorry that communication didn’t feel as strong toward the end of the process. Wrapping things up should feel smooth and reassuring, not frustrating, and I regret that we fell short there.
I appreciate you sharing this feedback, and I’d love the chance to learn more about where things broke down so we can improve. If you’re open to it, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST, and we typically respond the next business day if messages come in after hours.
From start to finish, Veterans United communicated quickly and effectively making the home buying process simpler. All hiccups that occurred through my the seller realtor that I had been dealing with were handled in a professional manner by the VU team and they were able to guide me in the best way to ensure I could move into my first home. 10/10 would recommend.
This is my second purchase using VU and I couldn’t be happier, both times the team has helped make the experience as easy as possible for all parties
Very professional and courteous. Always gave timely updates and informative.
When we first met Travis Ward, he was just a loan officer. After a few months of interaction with Travis, he became our trusted friend. Travis is warm and articulates. He knows his product very well. He took his time to explain all of our questions within 24 hours. Besides those outstanding attributes, what stand out the most about Travis are he is very patient and his ability to listen to our questions/concerns, he waited for us to finish our questions completely before he responds. Travis never once (never) jumped in the middle of our sentences. We would definitely refer him to our friends and family members for VA home loan. It would be a mistake should Veterans United not to retain his service nor inadequately compensate base on his outstanding skills, personal and professionalism!! Warm Regards,Khoa, Susan and Nhat Huy (from San Diego, CA)
Danielle and Becky were amazing. They made our home buying process so easy. They were always quick to respond and follow up. Thank you Danielle and Becky!
Casey and his team, as always, have been wonderful to work with! They are fast, efficient, and knowledge. They are true experts! I will always recommend VU, and specifically, Casey. VU will continue to receive my business.
Very Accommodating to a first time buyer, walked me throughout each step, Guidance and inform to made such big decisions. This created ease of the Stress one goes through to make a life long decision! Thank you all Greatly!
Fast service. Competitive options
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You made buying a home super easy. Thank you !
Great people, excellent followthrough. We closed in 30 days after initial offer on house. Brandon was helpful and ahead available when questions arose.
Everybody was friendly and professional. They did a great job to ease my worries even when I was being difficult.
Very good to deal with!!!
I was super grateful to have such a wonderful team help us through our first home buying process!
