I am so grateful for the professionalism, help and guidance throughout my entire home buying process. Thank you Veterans United for the awesome job you do !
Working with veterans United was a wonderful experience for us and we are in our dream home.
You guys are perfect. Every understanding group of people. May your company be favored by many.
As a 1st time homebuyer, I am very happy to share that I had a phenomenal experience! From the very beginning with the pre-approval till closing, Katie Smith and her team always kept me up to date on my loan processing, and were always available to help answer or clear up any questions I had. Without their professionalism & expertise, it would not have been the same. I also loved the to do tasks list, which helped me tremendously in providing any information/documents to support my loan application.
It was no guarantee but we closed in under a month! The entire team made the process so easy all I had to do was occasionally send a couple documents and pick up the phone. I would and will recommend this service to anyone and everyone!
When we first met Travis Ward, he was just a loan officer. After a few months of interaction with Travis, he became our trusted friend. Travis is warm and articulates. He knows his product very well. He took his time to explain all of our questions within 24 hours. Besides those outstanding attributes, what stand out the most about Travis are he is very patient and his ability to listen to our questions/concerns, he waited for us to finish our questions completely before he responds. Travis never once (never) jumped in the middle of our sentences. We would definitely refer him to our friends and family members for VA home loan. It would be a mistake should Veterans United not to retain his service nor inadequately compensate base on his outstanding skills, personal and professionalism!! Warm Regards,Khoa, Susan and Nhat Huy (from San Diego, CA)
It was a bumpy ride because of the seller but my loan officer Evan mehuys did a outstanding job helping resolve any problems came up!
Very easy to work with. Great communication.
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Great job on the whole process
Wonderful team to work with. Made a difficult process manageable with outstanding results. We are so happy with our new home.
Everybody was friendly and professional. They did a great job to ease my worries even when I was being difficult.
What’s the problem for the last year with making a payment on/through the App and getting any viable information or feedback on any of the options her within…I can’t get any answers and I’m ready to move away from Veterans United. What is your answer and what do we have to accomplish for you to be responsive?
Response from Veterans United
Hey Steven,
I’m really sorry you’ve been dealing with this. When someone turns to the app, it’s usually because they’re looking for clarity or convenience—and it’s frustrating when they end up feeling more confused or ignored instead. You’ve clearly made multiple attempts to get answers, and it shouldn’t take this much effort to be heard.
I want to make sure someone gets to the bottom of what’s going on with your account and the app experience. Our Client Advocate team is here to help, and we’d really appreciate the chance to talk with you directly. You can reach us at 1-800-212-5200 or email ClientAdvocate@vu.com. We're available Monday through Friday from 9 a.m. to 5 p.m. CST.
Thanks for calling this out—we need to do better, and your feedback helps hold us accountable.
My entire experience with Veterans United was exceptional. Since 2013 my family and I had been looking for a new home and I contacted VU to help me with my VA loan, but nothing ever panned out. It wasn’t until 2025 that we finally found the right place. Within that 12 year period, I was never pressured to do anything or rush into a property that was not right for me and my family. Daren Bodine, my loan officer, was extremely patient, supportive, and patient the entire time. I cannot express enough gratitude to Daren and how patient he has been.
Great to work with, kept in touch with everyone step!
