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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

435,841

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
1

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Showing all 435,841 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend
headshot image of Billy Jones

Loan Officer: Billy Jones

NMLS# 1599020

5 out of 5 Stars
Would Recommend

Aloha,
Kennedy Kugle was very helpful throughout my entire Veterans loan cash out refinance process. He communicated effectively via email and text messaging. I would feel comfortable with dealing with Kennedy Kugle again for my Veterans home loan needs in the future.

headshot image of Kennedy Kugle

Senior Loan Officer: Kennedy Kugle

NMLS# 2091835

5 out of 5 Stars
Would Recommend
headshot image of Jordan Showalter

Loan Officer: Jordan Showalter

NMLS# 1990172

3.5 out of 5 Stars
Would Recommend

I would recommend to family and friends due to the streamlined process. We actually received an offer quick and the communication was great every step of the way.

headshot image of Ryan Ashburn

Loan Officer : Ryan Ashburn

NMLS# 2536847

5 out of 5 Stars
Would Recommend
headshot image of Chris Hill

Loan Officer: Chris Hill

NMLS# 868934

5 out of 5 Stars
Would Recommend
Photo submission from Kalyn B.

Working with veterans United was a wonderful experience for us and we are in our dream home.

headshot image of Mark Dischert

Loan Officer: Mark Dischert

NMLS# 375802

5 out of 5 Stars
Would Recommend

I had 2 other lenders that were unable to get over the finish line. I came to Veterans United with a major time constraint and they were able to make my original closing date with only 5 days of communication and preparation. Can't recommend enough!

headshot image of Christopher Stieffermann

Loan Officer: Christopher Stieffermann

NMLS# 1136517

5 out of 5 Stars
Would Recommend

Fantastic people to work with and helped every step of the way!

headshot image of Asli Wissmann

Loan Officer: Asli Wissmann

NMLS# 1525083

5 out of 5 Stars
Would Recommend
headshot image of Mike Patzius

Loan Officer: Mike Patzius

NMLS# 1121108

4.5 out of 5 Stars
Would Recommend

Had questions throughout the process but, they were all answered clearly.

headshot image of Hayden Salmons

Loan Officer: Hayden Salmons

NMLS# 2255857

5 out of 5 Stars
Would Recommend
headshot image of Solibel H. Ramos

Branch Manager: Solibel H. Ramos

NMLS# 110667

5 out of 5 Stars
Would Recommend
headshot image of Ben Schwalenberg

Loan Officer: Ben Schwalenberg

NMLS# 1287859

5 out of 5 Stars
Would Recommend

This organization works hard and takes care of vets

headshot image of Kollin King

Loan Officer: Kollin King

NMLS# 1375182

5 out of 5 Stars
Would Recommend
headshot image of Shane Lowe

Loan Officer: Shane Lowe

NMLS# 1123167

4 out of 5 Stars
Would Recommend

Very quick responses. A few mix ups on paperwork but very minimal and no impact to how quickly we were able to close. Fantastic team to work with!

headshot image of Dave Michaud

Senior Loan Officer: Dave Michaud

NMLS# 69775

5 out of 5 Stars
Would Recommend
Photo submission from Khoa T.

When we first met Travis Ward, he was just a loan officer. After a few months of interaction with Travis, he became our trusted friend. Travis is warm and articulates. He knows his product very well. He took his time to explain all of our questions within 24 hours. Besides those outstanding attributes, what stand out the most about Travis are he is very patient and his ability to listen to our questions/concerns, he waited for us to finish our questions completely before he responds. Travis never once (never) jumped in the middle of our sentences. We would definitely refer him to our friends and family members for VA home loan. It would be a mistake should Veterans United not to retain his service nor inadequately compensate base on his outstanding skills, personal and professionalism!! Warm Regards,Khoa, Susan and Nhat Huy (from San Diego, CA)

headshot image of Travis Ward

Loan Officer: Travis Ward

NMLS# 1287868

5 out of 5 Stars
Would Recommend

VA United made my house buying experience a smooth transition. My team was very hands on and made sure all of my questions and concerns mattered and taken care of. I would like to send a special thank you to my Loan Officer (Kevin) who basically held my hand the whole time and did it with the utmost professionalism. Would recommend Veterans United to anyone buying a house.

headshot image of Kevin Warren

Loan Officer: Kevin Warren

NMLS# 261072

5 out of 5 Stars
Would Recommend

Five-Star Experience with Veterans United – A Dream Team!As a first-time homebuyer, I was both excited and nervous about the loan process—but working with Justin Menard, Gretchen Wood, and their incredible team at Veterans United made all the difference. From day one, they were knowledgeable, responsive, and genuinely committed to helping me succeed.Justin and Gretchen guided me through every step with patience and clarity, answering all my questions and making sure I felt confident and informed. Their professionalism was matched only by their kindness—they truly cared about my experience and went above and beyond to make the process smooth and stress-free.Thanks to their hard work and dedication, I was able to close on my first home with confidence and peace of mind. I can’t thank them enough for their support and would highly recommend them to any veteran or first-time buyer looking for a trustworthy, top-notch team.Thank you, Justin, Gretchen, and everyone at Veterans United—you made my dream of homeownership a reality!

headshot image of Justin Menard

Loan Officer: Justin Menard

NMLS# 1828739

5 out of 5 Stars
Would Recommend
headshot image of Aaron Foster

Loan Officer: Aaron Foster

NMLS# 298410

5 out of 5 Stars
Would Recommend
headshot image of Cal Thompson

Loan Officer: Cal Thompson

NMLS# 1487191

4.5 out of 5 Stars
Would Recommend

Every question was answered immediately. We felt very supported through the process and confident that we were making sound decisions.

headshot image of Gabriel Maldonado

Loan Officer: Gabriel Maldonado

NMLS# 1603442

5 out of 5 Stars
Would Recommend
headshot image of Jason Rush

Loan Officer: Jason Rush

NMLS# 2675965

2.5 out of 5 Stars
Would Recommend
headshot image of Daren Bodine

Loan Officer: Daren Bodine

NMLS# 1222289

4.5 out of 5 Stars
Would Recommend
headshot image of Dorian Henderson

Senior Loan Officer: Dorian Henderson

NMLS# 1660957

5 out of 5 Stars
Would Recommend
headshot image of Adam Canote

Loan Officer: Adam Canote

NMLS# 1464121

4.5 out of 5 Stars
Would Recommend
Photo submission from Joseph P.

Everybody was friendly and professional. They did a great job to ease my worries even when I was being difficult.

headshot image of Hunter Hukari

Loan Officer: Hunter Hukari

NMLS# 1215343

5 out of 5 Stars
Would Recommend

Veterans United was exceptional to work with. I would gladly work work with them again and recommend them in the future to fellow veterans.

headshot image of Bryan Walther

Loan Officer: Bryan Walther

NMLS# 2637187

5 out of 5 Stars
Would Recommend
headshot image of Beth Fletcher

Loan Officer: Beth Fletcher

NMLS# 493035

5 out of 5 Stars
Would Recommend

Team is very helpful, response time is super quick, the team helps with all questions from start to finish

headshot image of Adam Craig

Loan Officer: Adam Craig

NMLS# 1726012

5 out of 5 Stars
Would Recommend

Process was simply, streamlined and team was in constant communication

headshot image of Andrea Rice

Loan Officer: Andrea Rice

NMLS# 1123296

More Reviews

See all 435,841 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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