This was my first home purchase and I was assisted and informed very well through every stage.
Do not hesitate to pick up the phone if you are looking to purchase a home. Veterans United is the best there is. I promise you.
No one could do any better than the team we had. I hope to use the same great people if we are in the market again.
I had a great team! Always kept in touch, easily accessible when I had questions. They always kept me in the loop so I knew what was going on and what I need to do. They made the process a lot easier. Very professional, respectful, and cordial
Ally Haynes was a phenomenal help! Her follow through and reminders are the sole reason we made it to close on time! She was a great help and has the full acknowledgment of Justine and I that she made this process happen!
Jess is the best! Exceptional! Best home purchasing experience! The professionalism and personal care in managing the mortgage process made a lasting impression. We give an outstanding recommendation for others to utilize Veterans United
The communication between client and loan officer was poor and a lack of. During the entire process things continued to pop up that I was unaware of. As a Veteran and being that I served this country certain breaks and programs are given to us to help. Nothing about this process helped. No credits, no programs, no anything. The VA loans are for veterans who don't have a large amount of funds for down payments to not have to pay a lot of money and be able to purchase hassle and stress free. This process was not that. And for the loan officer to say... I don't have to give you no credits is very unprofessional.
Response from Veterans United
Hi Joseph,
First off, I want to thank you for your service to our country. It means so much to us to be able to serve those who have served, and I’m genuinely sorry that we didn’t deliver the experience you deserved. Buying a home with your VA benefits should be as smooth and stress-free as possible, and I hate to hear that your journey felt so frustrating and unhelpful.
I’m especially sorry to hear about the communication challenges and how it left you feeling uninformed throughout the process. That’s not the level of service we strive for, and I understand how upsetting that would be. I’d like my team to dig into what happened here, including the concerns about credits and professionalism, to make sure we address your concerns and learn from this situation.
If you’re open to talking, we’d love to hear more about your experience. Please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. we are here Monday through Friday, 9 a.m. to 5 p.m. CST, but feel free to connect anytime, and we'll follow up ASAP.
Thank you again for bringing this to our attention.
I didn't have a clue what I was doing when I applied for pre-approval. I am glad I went with Veteran's United because they were a guiding hand to help me through the entire home buying process.
Veterans United takes the guesswork out of home buying! You will be surrounded by professionals working with/for you to simplify a complex process. I highly recommend Veterans United!!
My first home-buying process went seamlessly with VU, even though we lived overseas in a different timezone! VU took the time to explain every detail to me & unravel the complicated process by giving me simple step-by-step instructions.
