At the end, we had the Loan Specialist, Matt Landis, who we were not working well with, at least two other people gathering information for him, and an underwriter. There may have been more. We didn't understand why so many people were involved. The two people who worked with/for Matt didn't really even communicate with us, and Matt kept acting like he had no authority whatsoever by the end. Everything seemed to be up to the underwriter, so why couldn't we work directly with the underwriter? Why weren't we working with someone who had authority, instead of puffed up salesman who didn't know how to deal with customers?
The entire loan team assigned to me was fantastic from start to finish! They were very responsive to any questions or concerns we had during the entire process. I can say that I never once questioned anything about the process since it was explained in great detail throughout the journey. All of this home buying process with VU was all done virtually and again we both felt taken care of the entire time and confident in what was happening on our behalf for the home buying process. Fantastic home buying experience! Thank you again Kelsey, Abbie, Paige, and team at VU!!!
This Tampa United Veterans office has to be the best united Veterans office hands down. Kelly T. Made the process super easy and stress free.
Prompt responses knew the process very well!
Ms Heishman and her Team was very helpful throughout the whole process. They kept me well informed and was very pleasant to work with. I would definitely ask for Ms Heishman if I wanted to purchase another house in the Future. Thanks Ms Heishman.
Trust the process. I was very hesitant at first. The team is comprised of experts and they delivered.
Phenomenal! They always keep me up-to-date and help me through all the process treating me like a person and help me get into a home it was wonderful experience
Cortne Jai was another teammate that was awesome to work with. She was very helpful, and knowledgeable. She helped me so much with all the paperwork I needed to gather and upload.
She cares a great deal, and it shows.
Very, very happy with the service and treatment I received with Veterans United. They made my first home buying experience simple and stress free.
Veterans United made the process of purchasing a home so much easier. Their personal attention to our specific needs and timeline was exceptional! Communication was excellent. Our loan team really made a difference in helping with all the details. Great team effort! Thank you so much VU!!
Veterans United was very informative on what to expect throughout my home buying experience. Followed all the guidance given through the portal and members that lead me to a stressless closing in less than 30 days. I was very impressed. Needless to say… I’d use them again.
Ready to see for yourself?
Experience first-hand why 315,424 homeowners give us a perfect score!
I would like to also thank Kara she also played a major part in everything!! Thank You so much Kara
Everyone was always all over any tasks that needed done. Really felt like a team effort!
Working with Neil and the Veterans United team made this home buying experience the best. I can’t see myself going with any other team in the future
We were first-time home buyers and the entire experience from beginning to end was great. They make sure you are comfortable with understanding everything and if you have any questions or doubts they take the time to explain everything in great detail. The entire team Holly (Loan Specialist), Katie (Loan Coordinator) and Scott (Loan Officer Team Lead) were absolutely great. Will recommend Veterans United to all my Veteran and Active duty friends and family.
Veteran homebuyers and its people working for them are great, give them a try. They know there stuff and treat you like a good friend or family member.
